Submitted by Techiedude 25-02-2019 | 2 Comments
Apparently so i have been informed Talktalk tech support dont have access to a command prompt, probably one of the most useful tools in a techie's toolbox my suggestion is to allow them access
Get more ideas related to:
@Techiedude Thanks for the suggestion. As far as I'm aware there is no requirement for our Tech support team to use this and I can't think of a specific reason why they would need this.
I would rather my talktalk customer service have no access to command prompt, no customer service agent should be able to run commands and execute commands via commandline/terminal. This would give them extreme power over a system, over and above their daily duties, and could represent a security risk. What if the agent begins launching commands to counter group policy etc?
Generally, they should be on a limited user account (non-admin) with limited internet access, and a hardened / locked down system, with access to their CS application.
“Allow persons who haven’t registered to contact customer services”
“Better customer agents”
“TalkTalk to stop adding out off Contract Charges”
“The user's personal account on the community should show one's log-in user name and password reset”
“Landline Phone Services”
“I don't know how to Post a new thread anymore!”
“Disable WiFi channel optimization”
“Brand change 'I don't Talk to customers'.”
“INCLUDE A 'THUMBS DOWN' IMAGE TO SHOW 'DISLIKE'”