cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Telephone Fault Logging

Submitted by Mullered 11-01-2021 | 1 Comment

Status: New
  1. New ideas

  2. Investigating

  3. Accepted

  4. Delivered

Step 1 of 4

There is a fault with my telephone line;  email, internet, TV etc all ok.  I cannot make or receive calls.  Outgoing - no dial tone.  Incoming, telephone rings but then just heavy static.  Same with a replacement handset.  BTW, I tried ringing landline from my mobile - l/l phone rings but does not connect, just heavy static - mobile rings out but continues ringing when l/l receiver lifted.  Fault reported to automated TT number who ran tests saying internet OK!  Problem is with the phone line.  Done all checks ok.  How do I now escalate, email is no reply, SMS is no reply, chat not operating?  Automated service said it would divert calls to my mobile - it didn't.  How can I use Divert boost if landline inoperative?  Why can I not setup and switch on from MyAccount?

Get more ideas related to: Phone

0 Likes

Telephone Fault Logging

There is a fault with my telephone line;  email, internet, TV etc all ok.  I cannot make or receive calls.  Outgoing - no dial tone.  Incoming, telephone rings but then just heavy static.  Same with a replacement handset.  BTW, I tried ringing landline from my mobile - l/l phone rings but does not connect, just heavy static - mobile rings out but continues ringing when l/l receiver lifted.  Fault reported to automated TT number who ran tests saying internet OK!  Problem is with the phone line.  Done all checks ok.  How do I now escalate, email is no reply, SMS is no reply, chat not operating?  Automated service said it would divert calls to my mobile - it didn't.  How can I use Divert boost if landline inoperative?  Why can I not setup and switch on from MyAccount?

What do you think?
1 Comment
Gliwmaeden2
Community Star

Chat operates at the hours indicated on this page, @Mullered:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

You can switch on Call Divert by switching it on here, but this incurs a charge:

https://community.talktalk.co.uk/t5/Articles/About-Call-Divert/ta-p/2205322