With more than one bank account, paperless/online statements, mostly looked after by my wife who is away dealing with a family emergency, I was unable to confirm the account number we use to pay for the service.
For obvious reasons, I was not comfortable to start guessing and passing various account numbers over a chat service.
For that reason, the chat (a question about an upgrade offer email from Talktalk) failed.
I assume, that I won't be able to complete the upgrade either.
It now seems like it will be easier to switch to another provider.
Crazy or what? I am otherwise a happy customer.
Could there not be some flexibility - as other companies do - if one security answer is unknown? (I knew all the others)