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Voicemail Charges

Submitted by eveshamretired 25-01-2021 | 1 Comment

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I find it frustrating and confusing to see that Voicemail is 'free' according to my billing details yet on the monthly invoice any time I've accessed my Voicemail I've been charged 2p [admittedly not a vast amount]. From my phone call to TalkTalk today I've learned that leaving a message on Voicemail is free but calling back that number there is a 2p charge each time. Fair enough, but that is not my understanding of a 'free' service and perhaps TalkTalk should either clarify how the Voicemail system works or refrain from stating it is a 'free' service when clearly it isn't!

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Voicemail Charges

I find it frustrating and confusing to see that Voicemail is 'free' according to my billing details yet on the monthly invoice any time I've accessed my Voicemail I've been charged 2p [admittedly not a vast amount]. From my phone call to TalkTalk today I've learned that leaving a message on Voicemail is free but calling back that number there is a 2p charge each time. Fair enough, but that is not my understanding of a 'free' service and perhaps TalkTalk should either clarify how the Voicemail system works or refrain from stating it is a 'free' service when clearly it isn't!

What do you think?
1 Comment
hosay299
Philosopher

@eveshamretired the service did change a few months back they would have sent u a email also said it on ur bill email and site.

 

if u would like to raise a issue or u think they did not inform u of the change then please raise it on the help side in phone

 

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