Working hours

[Serghei]

Hi,

I had bad experience with you because when I had  a problem I couldn’t contact you because you wasn’t working,

so that’s why I suggest you to have contact team working 24/7.

Thank you.

With regards,

[hosay299]

@Serghei the team on here work office hours and sometime also week ends the chat team work more hours that have changed oftenChat with the team see https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529#chat

call lines should open normal hours soon

if u need help just ask as we can help where we can with things

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public