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been asked to post this following a response from talktalk on trustpilot.

Submitted by talKcommunitY14 05-05-2021 | 1 Comment

Status: New
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Flawed contact process

I've made one phone call to set up Multi-room TV. then 4 horrendous webchats. Your agents are trying to be so helpful. The whole process of speaking to the correct department is flawed and frustrating. If you read the transcripts you'll understand. I wrote a letter to head office weeks ago. Not even an acknowledgment. Still not got the service I require. Still don't know if I'll get the service I require as I don't know what I need and your agents don't know exactly what I need. I've never felt so frustrated in all my life.

All I want is Multi-room TV. I'm in a ground floor flat I have TalkTalk broadband and router in room 1. then there is a room 2 (2nd) bedroom then room 3 where I want a tv. I or the agents don't know if I require a hardwire to my broadband connection externally? a very long and difficult ethernet connection? or if I can use a Multi-room TV booster box (if there is one) being told there is. I don't know if it can be done by WiFi? I'm being asked all these questions. I don't know. I just want to be provided with the service I have requested..... I've now been asked what ethernet connection box I have as the engineer needs to know before I can make an appointment. It's one thing after another. Round and round, being told lots of different things. HELP.

 

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been asked to post this following a response from talktalk on trustpilot.

Flawed contact process

I've made one phone call to set up Multi-room TV. then 4 horrendous webchats. Your agents are trying to be so helpful. The whole process of speaking to the correct department is flawed and frustrating. If you read the transcripts you'll understand. I wrote a letter to head office weeks ago. Not even an acknowledgment. Still not got the service I require. Still don't know if I'll get the service I require as I don't know what I need and your agents don't know exactly what I need. I've never felt so frustrated in all my life.

All I want is Multi-room TV. I'm in a ground floor flat I have TalkTalk broadband and router in room 1. then there is a room 2 (2nd) bedroom then room 3 where I want a tv. I or the agents don't know if I require a hardwire to my broadband connection externally? a very long and difficult ethernet connection? or if I can use a Multi-room TV booster box (if there is one) being told there is. I don't know if it can be done by WiFi? I'm being asked all these questions. I don't know. I just want to be provided with the service I have requested..... I've now been asked what ethernet connection box I have as the engineer needs to know before I can make an appointment. It's one thing after another. Round and round, being told lots of different things. HELP.

 

What do you think?
1 Comment
hosay299
Philosopher

@talKcommunitY14 please post in the help side this is not help side see here Help with your TalkTalk service - TalkTalk Community

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public