I've made one phone call to set up Multi-room TV. then 4 horrendous webchats. Your agents are trying to be so helpful. The whole process of speaking to the correct department is flawed and frustrating. If you read the transcripts you'll understand. I wrote a letter to head office weeks ago. Not even an acknowledgment. Still not got the service I require. Still don't know if I'll get the service I require as I don't know what I need and your agents don't know exactly what I need. I've never felt so frustrated in all my life.
All I want is Multi-room TV. I'm in a ground floor flat I have TalkTalk broadband and router in room 1. then there is a room 2 (2nd) bedroom then room 3 where I want a tv. I or the agents don't know if I require a hardwire to my broadband connection externally? a very long and difficult ethernet connection? or if I can use a Multi-room TV booster box (if there is one) being told there is. I don't know if it can be done by WiFi? I'm being asked all these questions. I don't know. I just want to be provided with the service I have requested..... I've now been asked what ethernet connection box I have as the engineer needs to know before I can make an appointment. It's one thing after another. Round and round, being told lots of different things. HELP.