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billing

Submitted by Sue-at-home 06-05-2021 | 1 Comment

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my idea is to be vigilant immediately you receive a bill. Five months into a 2 year basic contract of £20.99 /mth, I was charged £22.95 despite contract letters which stated "guarantee your price stays the same ..." and "no sneaky mid-contract price rises" and " peace of mind for the length of your contract" . These are their words, not mine. If you find your contract violated, as mine has been, I suggest you follow Talk Talk's complaint procedure on their site. Not easy but good luck!

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billing

my idea is to be vigilant immediately you receive a bill. Five months into a 2 year basic contract of £20.99 /mth, I was charged £22.95 despite contract letters which stated "guarantee your price stays the same ..." and "no sneaky mid-contract price rises" and " peace of mind for the length of your contract" . These are their words, not mine. If you find your contract violated, as mine has been, I suggest you follow Talk Talk's complaint procedure on their site. Not easy but good luck!

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1 Comment
hosay299
Philosopher

@Sue-at-home please post in help side in my account and staff can look at if u think it has been done not right

 

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as some bis can be price increased as per t&c`s has been like it for long time read the wording before going ahead with it