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Submitted by Melray 18-05-2020 | 1 Comment

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I have tried to call you ref my bill no answer!!!! i cant find how to put a question on the system, i cant find a way to e mail you! sort this web site out and make contact easier

Get more ideas related to: Billing

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call me

I have tried to call you ref my bill no answer!!!! i cant find how to put a question on the system, i cant find a way to e mail you! sort this web site out and make contact easier

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1 Comment
Philosopher

@Melray ok they only doing calls for the vulnerable and people wanting to leave them

 

to get help on here please do the following

 

go on the help side here (opens in a new window / tab)

 

select the category u need help for so for bill u need to chose Billing, Your account & MyTalkTalk app 

 

click on start a new topic on top left blue button

 

and

 

enter the info in there with a heading and the info in the big box below with what the issue is and why u think it is 

 

Please also finish of ur profile so when the staff get to ur topic they can help u

 

please do not POST any personal info as it is open to the public 

 

The staff will then get to ur topic and help u can be a few days to a a week depends on work flow and how many staff are on

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public