Your Ideas

Is it me or are others finding it impossible to talk with TalkTalk?   No option to talk on the phone. no chat available.   My contract is coming to an end and it's not clear what the renewal deal is and I cannot speak to anyone.    ... View more

You could try responding to customers who have issues instead of just ignoring them until they go away and switch providers. FAR FROM HAPPY. ... View more

It is of little use when your CEO, Tristia Harrison, spends time sending out emails to your "valued customers", when it is abundantly clear that offering a minimum level of service to them is not a priority.   I fully accept that these are unforeseen and difficult times, and that you have a duty of care to your staff, but you also have a duty of service to your customers and it would appear that, without any hesitation, you have 'pulled the plug' on your customers in this respect.   I, like so many of your customers (have a look at the relevant blogs and online comment!) have spent long periods trying to contact anyone at your company to deal with all types of problems, some of them urgent, with absolutely no success.  This at a time when communication by phone and via the internet is vital to so many people.   It would appear that you have totally closed down your telephone helpline which currently only contains endless messages and button pressing choices and leads customers into continual loops and dead-ends, finally to be cut off!  You recommend that customers use the alternative 'Live Chat' service which, it appears, you have also closed down or it has stopped working!   Since the onset of the Coronavirus epidemic, I have needed to contact many companies and organisations and, although some have been slow to answer and apologised for their faltering service, I have not come across a single one with such a deplorable level of service as is currently the case with TalkTalk.  And this with a company whose business is communication!   I believe your company should be ashamed of the current service (or lack of it!) offered to your customers and look seriously and quickly at what you can do to remedy the situation.  If you cannot do this in-house, then I suggest you need to look at what the majority of other businesses and organisations are doing and follow their lead.   Come on TalkTalk, get your act together!!   ... View more

How about you start speaking to your customers before you don’t have any left ... View more

You know I have a fault, I have ran loads of speedtests yet you are still saying my line speed is 43Mb you know this is untrue,  it actually says you ran a test today and this is my measured speed I don't take kindly to being lied to Also you said when I reported this fault it would be sorted in 2 or 3 days but you already knew of this fault from other customers Why am I paying line rental when I don't have a working line? Why am I paying for after fibre when I have 7Mb of speed and why are you not updating me. Bet you don't publish this and when you don't I'll post a screenshot on your facebook and twitter ... View more

Has anyone started a film review on the community? ... View more

seems with covid enforcing the shut down of virtually all talktalk customer care communications, complaints raised through the dedicated complaints process are being neglected. i raised a complaint via email and this generated an auto response which simply directed me to the overloaded and inadequate agent chat feature. this auto response didn't reassure that my complaint had been received and would be processed, albeit slowly under the circumstances. i appreciate the difficulty in trying to manage customer services during covid, but it's surely important to at least keep a skeleton staff monitoring complaints raised through the official process ... View more

Just putting this out there, because I know how stingy talktalk are. There's people around the UK currently working from home and need Technical assistance. You closed all your line because of the government guideline. However failed to think about US the PAYING customers who aren't getting the service we are paying for. No one to speak to, not even on the chats. Its terrible and your company is shambles.  I work for the NHS tech teams and can't do anything on your rubbish website to make the changes i need for the sites i need to go to. I can't assist NHS Staff which is one less worker who really needs to be there at the moment because of your idiotic choice in the way you have conducted your business in this time of NEED. Terrible company. TERRIBLE.  ... View more

As the TV Planner app is soon to be no more, would it be feasible to incorporate a guide/planner/remote record facility into the TalkTalk TV app? If BT can manage it .... ... View more

As of right now, a new customer such as myself who has a contract with another provider expiring next month, can't select a new Fibre 150 contract with you because there is a 2 month installation wait. Furthermore, if we start a 'Super Fast Fibre' contact for the time being, there is a £30 Fee to switch contracts. However, your 'Super Fast Fibre' doesn’t require an Engineer visit for most people. Suggestions: For this difficult time, you should allow people to sign up for your Fibre 150 Broadband & book an appointment for when Openreach start installations again, but give them the option to 'Go Live' sooner on a 'Super Fast Fibre' connection until that appointment date becomes available. Charging them for the Fibre 150 connection only from when the Openreach Installation takes place.   I've seen a fair amount of people question this, and it would really give your new potential customers a peace of mind. Please make it happen, or waiver the Contract Changing fee for all contracts taken out during this Covid-19 Period. So a customer can sign up with you now, then move to the contract that they really want when it is available.     @GondolaKindly sent me here. ... View more

It is clear that you are having even more trouble than usual meeting the needs of your customers.  If you have had to close call centres can’t these calls be redirected to your employees at their homes.  If you are low on staff can’t you get volunteers, if offered the opportunity I would actually want the help people while treating them with respect and dignity.  ... View more

Here’s an idea, try resolving problems instead of recommending things that are irrelevant. I’ve had no internet for four days, (which I need for work) tried contacting you on every platform and still no response or call back. ... View more

I don't know how many head office colleagues there are but the CEO's email this morning that 240 of them are moving over to call centres makes me wonder how many head office people they really need and might it not be a good idea to keep those 240 and possibly others on permanent call centre duty! ... View more

One of the things that really infuriate customers with regards to Talk Talk is the very poor customer service when you ring with a problem. Firstly you encounter an automated set up that asks you numerous questions regarding your identity and the nature of your call, and then proceeds to try and direct you to the website to get your problem answered. Once you have convinced the machine that you do want to speak to somebody you are put in a queue waiting for someone to answer your call. When the call is answered you are then asked the same questions you have already given before you start discussing your problem. Bearing in mind this is likely to be one of many calls the customer has made regarding the same issue that has either not been resolved or resolved and then has become a problem again, the Talk Talk employee does not appear to have a record of these issues so you start the process all over again. Surely it is very easy to gave a record of all customers issues so that they can be revisited whenever a customer phones. Your customer service is by far the worst of any company that I deal with and gets to the point of total frustration.  Please please improve things.                  ... View more

My contract reached the 18 month end and the monthly fee increased so I went into my account to find a better deal. There was no option to sign up for a better deal so I tried to phone but due to Covid-19 no agents were available to take my call. I had found a better deal with Vodafone but was quite happy with TT and the router so was quite willing to take out a new contract. I there had been an option to take out a new contract with TT on my account page I would have done this but as I was unable to contact TT the easiest option for me was to change supplier. Talktalk needs to look at it's business model with existing customers by automatically offering a better deal rather relying on customer inertia staying on a  less favorable plan. ... View more

Talktalk is a communications company right? So my idea is that just maybe Talktalk should try actually communicating with it's customers instead of using a community forum to attempt to compensate for it's lack of customer service. Radical idea I know.    What a useless company.  I want nothing more to do with them. 👋🏽 Goodbye ... View more

I can see you can now use voice command for Alexa When Is it coming for Google Home  ... View more

I'm enjoying using the new and upgraded TalkTalk Mail and its suite of applications. With many of the accounts that I manage, I have 2 Factor/Step Authentication enabled. As many of you might already know, it's a good way of making sure your account is more secure if your password is ever breached.   It would be amazing if this Security Feature could be implemented with TalkTalk Mail, obviously with the option to 'save your device', so you're not always entering verification codes.   Let me know what you think of this Suggestion, and whether you think it's a good idea.   Many thanks. ... View more

You would have thought that in these "green" days - When dispatching new equiipment, that TalkTalk would have provided a post paid - return envelope in the package to return an old router - for proper recyling - to save it from ending up on the tip ? ... View more