Your Ideas

Hi Given that help with your service area on forum has around 40,000 more posts than next most popular area - lounge - it would appear that most on here go to forum to seek assistance when all things are not working well within their talktalk package? On that basis I feel it would assist us all if that particular area took took position on list of where to post with in the forum. Never fully understood why the most subscribed area is buried down to nearly bottom of list. Better still would be if when driven to forum in state of flux over internet, phone or tv loss, that we could assisted further by not only having Help with Service at top of forum list but also broken down into areas most used within that help with service.  I would guess probably fibre/broadband,  phone, tv, billing as so on?  I.e. cut out middle man of having to click help with service before choosing your particular area.  I've been using forum for a bit now and more conversant but I know in the beginning it looked quite a confusing affair, hence why I generally use it only to complain about my service to be honest! Other small issue that would also help is when you wish to switch areas in forum that you don't have to go back to start when you hit home above the area you are in . . i.e. I can go from your ideas at top straight to billing or something without having to go all way out and clicking on go to forum again.  I now see I can choose label to the right of this box but suspect that is more to do with area this is to be posted?  Thank you ... View more

Watching walking dead in sd on a 50 inch tv is very painful. I would definitely pay for hd boost I'm sure there us a lit of people who would like hd ... View more

...thought this latest offering from Talk Talk graphics (see bottom right corner of screenshot) is uncalled for and should be removed :       ... View more

Why can't we just have one account for account services and the forum? At least when setting up the forum account, why not force people to complete the profile completely? This would save time when people had queries, the OCE's wouldn't have to ask people to fill it out and would be able to respond immediately.  Seems senseless not to have those items auto filled from the service account. Status changed to: Accepted This idea has been reviewed by the community, our product teams and accepted as an idea we can implement in the future. ... View more

Would love to be able to login to the router and have an option to customize the allowed bandwidth for each connected device. Having this come as standard to the customer is a big selling point in my opinion.   The Ad should go something like this "no matter your internet speed a device could be hogging up your available bandwidth causing lags in your games and video streams on other devices but with talktalk broadband you get the hub9000 and can easily limit and prioritise your devices and available bandwidth. No more angry children equals a happier home"     ... View more

Option on the website and app to register your interest for fibre to be brought to your area would be an excellent addition! ... View more

The pop-up's everytime we change pages are a real pain. I am a captive audience if I want to visit your site and to be frank I pay you to provide me with an internet service. It should not give you the right to bombard me with products & services from you or other suppliers. Opt me OUT!  ... View more

Although TalkTalk Homesafe (paired with Scam Protection), do an excellent job at blocking unsuitable websites from kids, it's easily by-passable through the use of a VPN Service. Anyone, not just tech-savvy children/teens, can easily download VPN apps from the Google Play Store/Apple App Store (with several of them available for free) and can bypass all set filters on the home network.   It would be great if TalkTalk's Homesafe service had an option to block VPN Services. It shouldn't be enabled by default, since I'm sure that some user's would need to use a VPN Service for work-related purposes (or whatever 😉 ), but for those that do want to turn it on, can.    I understand that you can change your DNS Provider (OpenDNS provide a VPN Blocking Service by the way), but for people that don't want the extra added hassle (like me), it would be a great feature, I'm sure!   I'd love to know what other people think of this idea, and whether or not you think would be a useful feature in practice.    Many thanks,  Anisa Khalifa. ... View more

Is there any chance of the Discovery  networks channels coming back to the platform?  Discovery Channel Animal Planet Discovery History Discovery Home & Health Discovery Science Discovery Shed Discovery Turbo Investigation Discovery TLC Prescol ... View more

I have been a loyal TalkTalk customer for over 12 years and I have been generally happy with the service I have received. However, I was recently incensed to discover a £4 charge for 'TalkTalk TV' added to my February bill. Not only was this charge unjustified, as an inspection of my account would have revealed that I have never availed myself of TalkTalk TV services while on my current contract, but also contrary to the terms of that contract for 'Faster Fibre' which clearly states that the price is fixed for the entire length of the contract. After a lengthy phone call to TalkTalk's customer services call centre, in which I pointed out these facts to the TalkTalk representative, the £4 charge has been removed from my monthly bill. How many others, I wonder, have been hit by this grossly unfair 'stealth' charge simply for being TalkTalk broadband customers, regardless of whether they use the TalkTalk TV service or not? It made me ponder the other ways that loyal TalkTalk customers are penalized. For example, TalkTalk is currently advertising 'Faster Fibre' 18-month contracts for £19.95 per month in the press and £25 per month (sale price) on their website for new customers, whereas I have to pay £27.50 per month until my current contract runs out in June 2020. Loyalty is certainly not rewarded at TalkTalk. ... View more

I know that you can receive this information by contacting TalkTalk and you probably do when your contract is nearing its end, but wouldn't it be easier if you could view when your contract ends on My Account?    Not that i'm thinking about leaving TalkTalk anyway 😉 . Latest update - Contract end dates are now visible in MyAccount, for more information check out our guide -  When does my contract end?   ... View more

When Openreach FTTP full fibre is available from TalkTalk in my area I'd like to refer FTTP friends to TalkTalk for an ultrafast discount on our services.  Similar to the UFO refer a friend.   A fast take up of full fibre connections would help to cover the hardware costs of the FTTP exchange upgrade. ... View more

Hi only an idea but cant TalkTalk pass on the TV Boosts discounts on to existing customers by email in which I mean customers who are already on a TV Boost at say their paying £20.00 a month for Sky Sports and then TalkTalk does the same TV boost at say £18.00 a month as a discount why can't TalkTalk email customers who have the sports boost at a higher price and send an email asking the customers if they would like the same Boost that the customer has but at a lower rate when TalkTalk does these discounts on the TV Boosts surely that would really help TalkTalk get more customers and keep their existing customers surely that would work in TalkTalk favour by passing these offers on to their customers as I know if someone emailed me asking if I would like the sports pack at £18.00 a month for say 6/9 or 12 months and say I was paying them £20.00 or £22.00 a month for the same amount of months as originally purchased for or a few months more at the reduced rate surely TalkTalk would be more attractive by passing these discounts on to their customers as more people would come to TalkTalk and more than likely stay with TalkTalk but like I said just an idea regards Nick ... View more

Recently, I was having problems with WiFi connectivity. I switched on Band Steering and Airtime Fairness (I have a HG633 router), and these problems seem to have disappeared. No more disconnections and wireless connectivity seems to have improved.    Why don't TalkTalk switch on these settings automatically on all routers? Could this be implemented with a firmware update?   A customer could always switch them off if they want through the routers settings.   This is just a suggestion. Let me know what you think. I know everyone's circumstances and environments are different. What worked for me, may not work for someone else.  ... View more

I think it would be great if you could sync your house home phone landline with your mobile accepting calls etc  ... View more

It would be great if we could enable a Guest Network via the Super Routers (HG633/D-Link3782) or the Wi-Fi Hub. This would be good for people who don't want to hand out their Wi-Fi password and enable guests to connect to their network when they need to. I don't know if any of your routers support this, but it would be amazing if this could be implemented. I know that i would definitely use this feature if it was available and so would many others.   Thanks. ... View more

Here's an interesting observation that the techie guys and CIO should look into.  We receive three or four fake ID scam calls every week on our landline.  I report each one.  Nothing ever changes, and over a few years I have only received a couple of notes that a number has been blocked.  One assumes that nothing is ever being done therefore.  Why is that?     Well, we went on holiday for five weeks, and guess what?  During  that time NOT ONE scam call came in.  I have a call log on my phone and there were other missed calls, but none from scammers.  Is this just coincidence or might it just possibly indicate that somewhere INSIDE TalkTalk information about lines in use is being leaked to the scammers?  Why would scammers stop calling unless they somehow knew the line was inactive.  As soon as we return the scam calls start again!   Come on TalkTalk, begin doing something with all the information at your fingertips and fix this problem.  CallSafe is no good for many people, so is not a solution.  One also assume that in the future when you have enough people using it you will begin charging like you have for other originally free services!   Andy of Lee ... View more

You should include on your monthly bill the date your contract commenced or when contract ends, it would also be beneficial to have this displayed within my account somewhere. Latest Update: Delivered Contract end dates are now visible in MyAccount, for more information check out our guide - When does my contract end? ... View more