Your Ideas

At present if you are in a forum sub-section and hit the home button you are taken straight to the main page. You then have to start back in by clicking on community. If the main forum page (the forum index) was added to the navigation path it would allow the user to head straight to the next section they wished to view.   EG. at the top of the page    Home - Your Ideas - New Idea  could be altered to             Home - ForumIndex - Your Ideas - New Idea   ... View more

It would be great if we could enable a Guest Network via the Super Routers (HG633/D-Link3782) or the Wi-Fi Hub. This would be good for people who don't want to hand out their Wi-Fi password and enable guests to connect to their network when they need to. I don't know if any of your routers support this, but it would be amazing if this could be implemented. I know that i would definitely use this feature if it was available and so would many others.   Thanks. ... View more

Hi Please can you add a new section within your Forum Index relating to relavent Hardware, eg  Routers /  TalkTalk Wifi Hub FAST5364   as I have found it very difficult to find any pratical information about the new router.  Please also add additional Labels,  TalkTalk Wifi Hub FAST5364 , Hardware, Routers   Thanks for consideration. ... View more

Please add parental controls to the new Wifi Hub, very disapointed these are not available as I found them more useful than homesafe at blocked web access at certain times , especially when savvy chicldren can remove the app of their devices by resetting them!   It worked perfectly on the router parental controls and for a little time and effort setting them up it was very useful. ... View more

customers want mobile services. ... View more

For users like me how about providing us with a modem only.  When I originally upgraded to fibre broadband TT supplied me an HG633 router which I put into bridge mode.  Now I've upgraded to the latest fibre and along comes a new router, the Sagemcom.  However I can't find a way of putting it into bridge mode and, in any case, all I want is a modem as I have my own router behind the modem. So, TT have supplied with a device which is listed at £120, which I can't use and I very much doubt I could get that £120 as a discount if I returned the device. I am probably not alone in only needing a modem so why not allow for that by providing it as an option. ... View more

You've upgraded the My TalkTalk App (hooray!!), however it only has limited functionality (check bills and mobile usage) and anything else redirects you to the TalkTalk website. It would be amazing if you could check your service status within the app, use the community within the app (etc.). The whole point of an app is to make things to view easier, however with the redirects to the webpage and the constant logging in, you might as well just use the TalkTalk website. Please add more functionality to the My TalkTalk app. It needs it.  ... View more

Having two talktalk logins, one for myaccount and another for the community pages doesn't sit right.  it feels dumb. Why not just have a talktalk profile, as part of your account, that is used for posting gubbins on the community forums. Your personal details are requested by the community profile anyway, and if you're logging a fault, query or complaint you're asked for your landline number so it can be tracked. That's a lot of redundant steps. If it's a "security issue", have a profile linked to the myaccount page, then have a handshake between the two portals (account and community) if/when a customer decides they want to spend time on the forums. Also, just have a drop down menu for the 'idea labels', it'd be less of a faff given that it's a restricted set of options. ... View more

When a customer reports a problem it should be possible to access records of these reports. In this way it would be possible to check back on whether such issues were corrected and concluded to the customer's satisfaction. This would help your agents to become more aware of how the issues should be handled and at the same time allow the customer to prepare their report on the basis of what they had experienced before, should such arise again.  ... View more

- eg. I'm ancient and white haired and male and actually dont wear glasses so none of the avatars are anything like me - only one whitehaired avatar and that is female.  Any way of uploading our own avatars? ... View more

Could there be a page that states the latest firmware of the Super Routers (HG633 & D-Link 3782). This would make it easier to know whether we have the latest firmware and any problems associated with that firmware, instead of searching the forums, which don't really state anything. ... View more

You should include on your monthly bill the date your contract commenced or when contract ends, it would also be beneficial to have this displayed within my account somewhere. Latest Update: Status Accepted This is something that we are going to look at in the future (we have no specific timescales at the moment), however this has been partially delivered. If you're on our new fixed price plan, you'll see a message in myaccount regarding when your discount will expire. This is essentially your contract end date as the discount is for the duration of the contract. ... View more

After adding Speed Boost to my fibre broadband I found that my download speed was still stuck at 38 Mbps. Quite a few people on the forums have found the same and have found that switching your router off for at least 30 minutes will often kickstart the regrade and remove the old limit.   TalkTalk should include this tip in the email which is sent when the boost is added to your account. This would avoid customer dissatisfaction at the apparent lack of any speed increase and also reduce follow-up support calls. ... View more

I am sure this has been suggested before and the buck has always been passed back to YouView. The fact remains that programmes often run late and, contrary to popular belief, there is no linkage between the start and end of a recording with the actual start and end of transmission of the programme (not on the subscription channels anyway, which is all I care about as I use another PVR for Freeview channels). The Syfy channel is a persistent offender in this regard. Most of the recordings I have of the current Marvel's Runaways series start late and are missing the end. The ability to add 5-10 minutes to the end of the schedule will fix this problem. ... View more

i think talktalk needs to let users have bigger photo attachment files as camera pics are bigger in size these days. you cannot send more then 4 at a size of 20MP without it being stopped and rejected   Stormchaser ... View more

Why is reporting scam call numbers behind the community login? Why not put this front of house under talktalk account login?!!! You would get a far bigger response! You could also share this database with other network providers. This isn't difficult!!! When call numbers are reported they should be blocked on the network as soon as possible to prevent these numbers carrying on and scamming other talktalk users. These scammers are often armed with enough account details to con the unsuspecting account holder. They have names, addresses and account numbers and know you are a talktalk customer!!! While talktalk can't be expected to take any action against these often foreign originating numbers, by consistently blocking these numbers, the originator will be continually forced to apply for new numbers, which will highlight them to their own carrier. This would hopefully lead to them being identified and action taken by the originators network or at the very least, slow them down a lot. ... View more

It would be a fabulous idea if boost channels on demand content was shown within the TV Guide, the same as it is withe the freeview channels.   The Freeview channels are linked with the on demand, (BBC iPlayer, my five, ITV hub ect.) So if content has been made available within an on demand Service, the TV Guide shows a play symbol.    Is it possible that the boost channels i.e. the sky channels, UKTV channels, and the movie channels, Could have this facility? TalkTalk wouldn't need to have  the +1 channels within the boost channel lineup. The space could be left for different channels.   prescol ... View more

https://www.youtube.com/watch?v=w-SIManm_Qo   Please follow this link as a suggestion to change the currently annoying music that customers have to listen to when waiting for customer service. ... View more

Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc... Anyone without kids may say "just tell them.... or just switch of the router." Anyone with kids will say "Another huge screaming match EVERY night." Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue.   PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE.   I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am)   I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be. ... View more