Your Ideas

I noticed my ring tone had changed so set up a chat line 25th February and after many conversations lasting at least ONE HOUR the advisor went through all the options as if I had a fault with my line. Despite explaining the strange continental ring tone I was told that my line & equipment would have to go through tests and I may be without service. After closing the chat I then looked in the Community ( I wish I had done this first!!) and found it was a know problem. Please could the chat line agents be told so as not to waste customers valuable time. ... View more

Callsafe sounds like a good tool. However I’m reluctant to turn it on since I have a lot of numbers that I would want to approve. Ideally I’d like to be able to load these numbers before turning Call Safe On. Even better would be to be able to upload a PC text file of approved numbers (which I could easily extract from my PC address book). ... View more

The reason I joined TalkTalk was mainly for Pay-TV and freeview channels all in one place. Now that TalkTalk no longer offers this, I have no reason to keep TalkTalk meaning that BT TV who also use Now TV are able to show all Now TV live channels on the EPG and BT also has a few non-Now TV channels too including BT Sport.   With TalkTalk TV you can no longer record programmes on channels viewed through the Now TV app, most subtitles don’t work either.   YOU NOW EVEN HAVE TO PAY NOW TV AN EXTRA £3 FOR THE BASICS OF A TV TO SHOW CONTENT IN HD!!!   Now that TalkTalk has forced everyone onto Now TV we have lost a great range of channels. Also the Now TV app on the TalkTalk TV box is slow and sometimes cuts off during programmes and goes back on to Freeview and then you have to reopen the app again and find where you left off.   Although TalkTalk say TV is not part of their core business, it should be because I won’t be renewing my contract and will go to either BT TV or Virgin Media’s Cable TV. So you will lose customers over it, TalkTalk TV customers are most likely to switch away to Virgin Media and now their TV requires Virgin Broadband, so not only losing TV customers, you’re going to lose broadband and phone customers too.   I cannot yet have Sky until they do away with their dishes in favour of IPTV.   I have an Now TV box and the freeview works better without the TalkTalk box, so the TalkTalk TV box is becoming more and more obsolete.   TalkTalk and BT should bare in mind that many people find it a struggle to get a good standard of freeview channels over an aerial.   TalkTalk should really consider creating its own TV box, dumping the You view box and broadcasting all freeview channels over IPTV and sell TV content and channels directly to TalkTalk customers with the following pay tv channels: Alibi W Dave Davejavu Gold Comedy Central comedy Central Xtra BAT Channel 5 5 Star Blaze Nickelodeon Nicktoons NickJunior MTV MTV music MTV base MTV classic MTV club The Box Clubland Chartshow TV Kerrang Magic Channel 4 More 4 Film4 4 Music TMF Discovery Discovery H&H Discovery Animal planet Discovery science Discovery Shed Investigation Discovery Discovery Travel and living Discovery DMAX Quest Fox Lifetime TLC CBS Reality CBS Drama CBS Justice CBS Action CBS The Horror channel Sky1 Sky 2 pick tv Challenge TV Sky replay Sky Witness Sky Atlantic Sky crime Sky documentaries National Geographic Crime&Investigation Sky news Real Lives Sky History Sky Arts 1 Sky Arts 2 Cartoon Network Cartoonito baby tv Sony movie channel Sony crime channel BBC1 BBC2 BBC3(proposed) BBC4 BBC Parliament BBC News 24 PBS Bloomberg Russia Today Euronews NDTV CCTV-9   Sports:   All Sky Sports channels All BT Sport Channels Eurosport Boxnation      Foreign language:   TV5 (French) DW (German and English) Rai-Uni (Italian) RTL (German) Hellenic TV (Greek) Sony ent. Asia (Hindi) PCNE (Mandarin Chinese) B4u movies (Hindi) b4u music (Hindi) Zing (Hindi) MTV Beats (Hindi) Zee TV (Hindi) Zee Cinema (Hindi) Star Plus (Hindi) Colours (Hindi)   Adult range:   Television X Playboy UK The Adult Channel Spice Extreme Babestation Hustler   The above offers a wide choice of channels to suit everyone. Because of TalkTalk’s decision of getting rid of TV boosts and buying content and using Now TV in its place, we are stuck with the following live channels through the Now TV App   Sky 1 Sky Atlantic Sky Crime Sky History Sky Witness Sky comedy Sky Arts Comedy Central MTV Fox Syfy  Discovery National Geographic   Says it all really about the choice we are left with!   Not only have we lost channels because of these changes but we may risk losing Fox and National Geographic because they are owned by Disney now, Disney has been very aggressive at removing TV channels and moving content onto Disney+. National Geographic is already on Disney+ which is worrying. Sky and Fox were originally owned by Rupert Murdoch but Sky is now owned by an American Cable company Comcast and Fox is now owned by Disney, it’s a frosty agreement which led to aggressively removing all Disney channels.   Also TalkTalk has let down Asian customers as the channels and content on Now TV does not cover these channels.   TalkTalk should also launch pay-per-view content such as movies on demand similar to Virgin Media’s Filmflex now renamed Virgin Movies.   TalkTalk has around 4 million customers, what I’m suggesting would go down very well with customers and I’m sure out of your 4 million customers, 2.2 million would be interested in taking up TalkTalk TV.   Think about it, Virgin TV customers will never join TalkTalk because Virgin Broadband is needed for Virgin TV, so they’re never going to switch from a Cable TV service with so much variety and then there’s Sky TV viewers who are bombarded with special offers if they take out Sky Talk and Sky broadband. So they are another bunch who never join TalkTalk. So rather than keep saying TV is not our core business, you may want to think about that again. I’m sick and tired of having less choice just because I cannot get Sky.                   ... View more

An increasing number of your competitors provide native IPv6 transit on their residential boradband plans. Whilst tunnel mechanisms exist to use IPv6 over IPv4, this requires a relationship with a second ISP and the customer's own specialised equipment.   I'd like TalkTalk to natively provide an IPv6 service on residential lines, ideally with a static block allocation. It is becoming a feature that customers not only expect from their service, but also need to access the vast portion of the IPv6 Internet.   A number of TalkTalk's existing customers have asked for this in the forums over the last 7 years, but I hadn't seen an "Idea" raised to track it yet. ... View more

Why not give support to your customers that PAY for a service, instead of hiding away like scared rats ? What is with you,  that you do everything possible to frustrate your own customers when they have problems that need resolving.   I've *wasted* almost £10 in mobile phone charges trying to cancel an engineers visit to my house. You have removed the Chat Application from the website so no-one can talk to you and you do not answer the phone.    No doubt the bill you send to me every month will arive before its due time with the correct amount.  Shall I hide and pretend your not there ?   What about the money I've wasted ? £10 and STILL no contact.   Its a Disgrace. An absolute waste of time. TalkTalk ? should be called SilenceSilence ... View more

I am so sick of companies such as talktalk using COVID as an excuse for lack of customer service and making it impossible to get a problem fixed. What is easier than customer services to be home based for advisors? All they need is a phone and /or a computer. So simple, but companies like talktalk are using it as an excuse to employ less staff. We are not paying less for the service because of COVID so give us the service we pay for. The website says online chat is available. IT IS NOT. Do your job talktalk and get some customer service agents working before you lose all your customers. My contract ends in a couple of months. I bet you're not slow to contact me then ... View more

This has been my wasted day. (And yes this is the report I posted on TrustPilot) . Never use an internet provider call talk talk they have the talk but they don't have the walk. Supposed to be here between eight and one with a promise not to be here long, and soon be done. They were to be the new broadband provider i might as well employed a water diviner. Waited all morning and afternoon I rang the provider and spoke to a baffooon. Told her I was still waiting for the engineer, "please hold sir while I check, be of good cheer". After a while, she got back to me to say, that she couldn't help as the service wasn't yet in play. So I began again to explain I had waited all day, and the engineer had gone astray. Sorry can't help you, you need the service department that's in a separate compartment. Please hold and I will put you through as I listen to green sleeves what else can you do. I explained once again what my problem was she said she would have a quick word with the boss. The answer from them was no contact was made with the engineer or his aide, they would check the logs when the vans returned to find out why my installation was spurned. We will rebook the appointment what do you say to waiting and wasting another day, and if you have time would you be a sport go to TrustPilot and leave a good report. Wasted all day and I earned no pay and nobody's told me a time or a day when they can supply and internet service only that there terrible sorry for the disservice. © Simon Russell All Rights Reserved Talk Talk. ... View more

Stop effectively outsourcing your customer service to the general public. Your Community section relies on other customers to answer questions and provide help. YOU need to provide support, not rely on us to help each other. It's such a nerve!   Also: make your online chat much easier to find.   Thanks. ... View more

You need to find ways your customers can communicate with you.  I've been trying for a week now to get in touch about my new TV box which won't record but I can't get a straight answer how to do something about this.  Have you any idea how very frustrating this is!!!!!! ... View more

Openreach have been working down our street and I can now get fibre to the premises. I checked my postcode on Talktalk and they are offering it, but without a phone line.   We don't have a great mobile signal at home, so a phone line is a necessity.   Can you please offer both? ... View more

The original firmware allowed this to be turned off, then an update to a later firmware the option has been removed, and it is forced on again, no reason for the removal as far as I can see, people who don't even know what it is, aren't going to bother turning it off, and it just annoys people who do want it off. it has been a know security issue for a long time. I hope to see this option reinstated in a newer firmware update. Having to feel like you have to buy a whole new router just to be able to alter simple things like this is just stupid. ... View more

As the TV Planner app is soon to be no more, would it be feasible to incorporate a guide/planner/remote record facility into the TalkTalk TV app? If BT can manage it .... ... View more

Our Talktalk internet install was supposed to happen today.   The Engineer turned up and was surprised to find no line phone at our place despite this being flagged up during the sign up process and talktalk having a database of address and phone line status. He could not complete the install as he didn't have a cherry picker to access the roof of our house so left without completing the install.   Called talktalk to find out when the installation would be completed and was told it would be approximately 2 weeks from now! I informed the call center person that we have canceled with our old provider virgin as we were promised we would be up and running with talktalk today. My partner is working from home and is now totally stuffed. I asked if they could at least provide a data sim to allow here to work and they said no with no real apology person on the phone totally disinterested. Absolutely no attempt to help us out or make things right.    We left virgin due to the poor customer service... now seems things will be even worse!   Not a good start, not happy          ... View more

I can't find a way to compliment the Talktalk or the engineer who fixed my broadband fault overnight. Brilliant!  Silver surfer with TT many years. Always rate 5 star. ... View more

a phone and internet system that works along with easy support ... View more

I am currently on faster fibre 35 and this is the fastest speed I can get for my area. I would like to be able to get the fastest speed but it's not available in my area but is 5 miles down the road is there a timeframe when the fastest speeds will be available in my area. ... View more

Just been stung a couple of times when calls had crept over the free hour included in land line bundles. (Quite easy to do on a conference call, or with chatty relatives in lock down). It would have been hugely useful if TT played a courtesy tone at 59minutes allowing me to choose to continue or redial or go and get my lunch.....   Whist this is not really in TTs interest, as they are unable to grab extra 18p revenue a minute, it would certainly endear me in terms of customer experience. It would make sense for this to be an optional feature, so if line was being used for, say recording an interview, the tone could be silenced. ... View more

One of the things that really infuriate customers with regards to Talk Talk is the very poor customer service when you ring with a problem. Firstly you encounter an automated set up that asks you numerous questions regarding your identity and the nature of your call, and then proceeds to try and direct you to the website to get your problem answered. Once you have convinced the machine that you do want to speak to somebody you are put in a queue waiting for someone to answer your call. When the call is answered you are then asked the same questions you have already given before you start discussing your problem. Bearing in mind this is likely to be one of many calls the customer has made regarding the same issue that has either not been resolved or resolved and then has become a problem again, the Talk Talk employee does not appear to have a record of these issues so you start the process all over again. Surely it is very easy to gave a record of all customers issues so that they can be revisited whenever a customer phones. Your customer service is by far the worst of any company that I deal with and gets to the point of total frustration.  Please please improve things.                  ... View more

I have been a loyal TalkTalk customer for over 12 years and I have been generally happy with the service I have received. However, I was recently incensed to discover a £4 charge for 'TalkTalk TV' added to my February bill. Not only was this charge unjustified, as an inspection of my account would have revealed that I have never availed myself of TalkTalk TV services while on my current contract, but also contrary to the terms of that contract for 'Faster Fibre' which clearly states that the price is fixed for the entire length of the contract. After a lengthy phone call to TalkTalk's customer services call centre, in which I pointed out these facts to the TalkTalk representative, the £4 charge has been removed from my monthly bill. How many others, I wonder, have been hit by this grossly unfair 'stealth' charge simply for being TalkTalk broadband customers, regardless of whether they use the TalkTalk TV service or not? It made me ponder the other ways that loyal TalkTalk customers are penalized. For example, TalkTalk is currently advertising 'Faster Fibre' 18-month contracts for £19.95 per month in the press and £25 per month (sale price) on their website for new customers, whereas I have to pay £27.50 per month until my current contract runs out in June 2020. Loyalty is certainly not rewarded at TalkTalk. ... View more