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I am sure this has been suggested before and the buck has always been passed back to YouView. The fact remains that programmes often run late and, contrary to popular belief, there is no linkage between the start and end of a recording with the actual start and end of transmission of the programme (not on the subscription channels anyway, which is all I care about as I use another PVR for Freeview channels). The Syfy channel is a persistent offender in this regard. Most of the recordings I have of the current Marvel's Runaways series start late and are missing the end. The ability to add 5-10 minutes to the end of the schedule will fix this problem.
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https://www.youtube.com/watch?v=w-SIManm_Qo Please follow this link as a suggestion to change the currently annoying music that customers have to listen to when waiting for customer service.
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Status:
Investigating
Submitted on
29-03-2018
09:51 AM
Submitted by
an1sa_k
on
29-03-2018
09:51 AM
Could there be a page that states the latest firmware of the Super Routers (HG633 & D-Link 3782). This would make it easier to know whether we have the latest firmware and any problems associated with that firmware, instead of searching the forums, which don't really state anything.
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Status:
Investigating
Submitted on
18-03-2018
04:24 PM
Submitted by
ITTroll
on
18-03-2018
04:24 PM
After adding Speed Boost to my fibre broadband I found that my download speed was still stuck at 38 Mbps. Quite a few people on the forums have found the same and have found that switching your router off for at least 30 minutes will often kickstart the regrade and remove the old limit. TalkTalk should include this tip in the email which is sent when the boost is added to your account. This would avoid customer dissatisfaction at the apparent lack of any speed increase and also reduce follow-up support calls.
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Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc... Anyone without kids may say "just tell them.... or just switch of the router." Anyone with kids will say "Another huge screaming match EVERY night." Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue. PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE. I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am) I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be.
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Hi Just a thought of having an option of free sat rather than Freeview as sometimes this is not available in some areas.
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Status:
Investigating
Submitted on
09-04-2018
11:06 AM
Submitted by
mhowarth
on
09-04-2018
11:06 AM
So recently i've been experiencing slow broadband speeds and my experience of TalkTalk customer support team on live chat, text, forum and phone line has been abysmal. I've been told an openreach engineer was coming to visit, only to wait in all day to have nobody come - then when I call i'm told nobody was ever booked. I've made a 'BrightSparks' appointment for Saturday only to get a text the next day saying my appointment on Wednesday was cancelled - I never had a wednesday appointment? I was told I was getting a £16.54 credit to my account due to the slow speeds - not seen anything yet? These are just a few examples, but where I have asked for confirmation each time I am told by call centre staff they're not able to send confirmation or emails. How can an ISP's technical support team not send emails? If you make an appointment or get a credit to your account it should be immediately confirmed by email so you have some proof.
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Why is reporting scam call numbers behind the community login? Why not put this front of house under talktalk account login?!!! You would get a far bigger response! You could also share this database with other network providers. This isn't difficult!!! When call numbers are reported they should be blocked on the network as soon as possible to prevent these numbers carrying on and scamming other talktalk users. These scammers are often armed with enough account details to con the unsuspecting account holder. They have names, addresses and account numbers and know you are a talktalk customer!!! While talktalk can't be expected to take any action against these often foreign originating numbers, by consistently blocking these numbers, the originator will be continually forced to apply for new numbers, which will highlight them to their own carrier. This would hopefully lead to them being identified and action taken by the originators network or at the very least, slow them down a lot.
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You should include on your monthly bill the date your contract commenced or when contract ends, it would also be beneficial to have this displayed within my account somewhere.
Latest Update: Status Accepted
This is something that we are going to look at in the future (we have no specific timescales at the moment), however this has been partially delivered. If you're on our new fixed price plan, you'll see a message in myaccount regarding when your discount will expire. This is essentially your contract end date as the discount is for the duration of the contract.
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Good Morning. As a former TV tester for Virgin Media. It is great to see that TalkTalk activly involve their customers. Once within the EPG it would be great to see the currently viewed channel in a preview box. Im not a fan of it playing behind the epg guide. Secondly rather than having to press info. Would it not be better to see the programme info in another window. Just my thoughts. If these have been previously mentioned then please merge the posts.
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It would be a fabulous idea if boost channels on demand content was shown within the TV Guide, the same as it is withe the freeview channels. The Freeview channels are linked with the on demand, (BBC iPlayer, my five, ITV hub ect.) So if content has been made available within an on demand Service, the TV Guide shows a play symbol. Is it possible that the boost channels i.e. the sky channels, UKTV channels, and the movie channels, Could have this facility? TalkTalk wouldn't need to have the +1 channels within the boost channel lineup. The space could be left for different channels. prescol
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Would really welcome the idea of downloading and recording catch-up programs while being able to watch something else at the same time. This is one of the few things I missed when swapping from Sky.
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Having a TalkTalk Community app would be amazing, rather than having to log in on the web browser of your phone.
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I have talktalk tv plus with the entertainment package but think that this package whitch we all pay for could have the extra premium channel added, for eg- Discovery,Discovery ID etc,Animal planet etc etc, surely there is scope for talktalk to add these extra channels. we can't even access them via now tv app as this only allows films and as we can't add third party apps we are stuck. I've had to pay for TVPlayer on my roku Stick but talktalk is the only provider that doesn't allow us access to these extra channels. Please community lets get behind this idea and 'like' the post ansd see if something can be done! Thanks Community
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I'm fairly certain that in the old days posts within a thread used to be numbered, so that if you were in a long thread and wanted to reference an earlier post you could do that by number (#4, #10 etc). Any chance that that facility could be reintroduced ? Many threads on the forums are multi page, so saying "see my earlier post" is not always that helpful, but "see post #n" would provide clarity. (Unless it is still there and I'm just not seeing it).
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If you want to keep offering the current box cheaply that's up to you. But please intrduce a premium box, preferably made by Humax, Panaasonic or another quality manufacturer. Charge more, but give more. It would be even better if you offered a high quality box to everyone - it would help to clear the reputation you have for cheap, shoddy equipment.
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Why oh why can't the USB port be enabled so that we can simply plug a Data stick or Powered external hard drive directly into the box ??
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Status:
Investigating
Submitted on
29-10-2016
08:35 PM
Submitted by
prescol
on
29-10-2016
08:35 PM
Id like to see a Youtube app or player on the TalkTalk TV Platfrom, just like you have with netflix.
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Status:
Delivered
Submitted on
16-03-2017
02:31 PM
Submitted by
charlieboy99
on
16-03-2017
02:31 PM
The last call barring feature is helpful to stop some of the scam calls I get but as the table only holds 10 numbers it is only too soon before the oldest entry in the list gets released again.
As the number of scam calls seems to be increasing is there any chance that TT will increase the capacity of the bar numbers table?
Latest Update: Status: Delivered
@charlieboy99 Congratulations, your idea has now been delivered. Together we're beating the Scammers!
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Sorry if this idea is slighly hijacked from others but this goes into the suggestion a bit deeper than most. SUGGESTION: We need an easy way to report on line and see local outages asside from calling an onsite engineer or call centre (Typical in recent storms where many ISPs affected) No good having an overall generic uk wide icon as this is not local area specific. What is required is a postcode area reporting system so that others can quickly see if they are not alone when the broadband, email etc goes down. (somewhat similar to the current reporting page ) but with instant feedback giving the customer an idea on the state of their area / town line. This way you dont have to call on neighbours at unearthly hours. Likewise when several people are reporting an issue this can raise the flag to TT to say hey there is an issue in this area lets investigate. Appreciate an area may not just contain TT customers, but the idea still stands as I am sure a postcode can be easily grouped to a town or even County to flag up an issue in that area. Obviously if a local area issue is found with issues then a tag can be put against that post code/town/county with different icons or simple wording as currently been tested, issues found , ETA to resolve, Work carried out & completed, etc. Obviously a small archive could be kept for a few months to ensure no re occurances etc. This instant feedback with either a listing in postcode or town or county alphabetical order etc. would be an easy way to see the number of reports in a recent time frame by anyone. Expanding from this idea TT could also use this system to flag areas known to be affected with planned maintance. This also may help free up the number of calls the call centres receive just because a customer can see immediate issues in their local area. !! For added security & checking you could be made to enter your phone number that is not displayed but could be cross checked to ensure they are a talktalk customer before the system logs the report. Also remember not all people are on social media so this is not an option way of reporting & seeing local outages. Also when internet is lost they are likely to be using a mobile data plan or their company internet access to report these issues. So the report system needs to be a quick, easy to navigate & interpretate the system feedback. Certainly not embedded deep into various pages. However links to the reporting page can be added to most of the TT website pages so it doesnt matter if you dont click on an exact link that the search engine gives you. Remember this is for area specific outages & not for reporting individual specific line issues that may need an engieer to be called to their premises. PLEASE seriously consider this as a great asset to all customers & perhaps TT themselves saving money on larger call centres & keeping their customers in the know & happy.
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