Your Ideas

Every time I post on here I seem to get an email telling me I've earned a new "badge". Wouldn't it be great to get some help with the problem instead? ... View more

I have renewed my contract as you are able to do to get a reduced package price and noticed the phrase that other boost and discounts are "carried over."   I took this to mean that they were also renewed at the existing level as part of the renewal process, but they are separate and shown as such when you view you Bill in My Account.   I'm sure there are other customers who probably feel they have extended their boosts at the same time as it was part of the original package (Contract) they signed up to.   I appreciate that boosts etc. are on a month by month basis so you can cancel at any time, and you may have signed up to a boost at a discounted level for a certain period, but I think it would be an idea to actually specify the end date of boosts discounts when renewing your contract online (from a transparency of contract perspective) and also have the opportunity to extend the boosts at the same level (if appropriate / available) or take advantage of any special deals that may be better on the boosts you currently have.      ... View more

You should include on your monthly bill the date your contract commenced or when contract ends, it would also be beneficial to have this displayed within my account somewhere. Latest Update: Status Accepted This is something that we are going to look at in the future (we have no specific timescales at the moment), however this has been partially delivered. If you're on our new fixed price plan, you'll see a message in myaccount regarding when your discount will expire. This is essentially your contract end date as the discount is for the duration of the contract. ... View more

With the new increased 100 items blocked senders list available as from today (20 July 2017) - We really need to be able to edit this list on-line Have you ever tried to deal with 100 items on a tiny phone screen ? And with the number of spam/unwanted calls currently doing the rounds - I believe that 100 will be used up in a matter of weeks - so will become useless, unless we have simple access to modify the list .... So - please give us access to our own blocked senders list. ... View more

I've got an idea, guess what... how about there being a setting to disable DLM and stop it decimating everyone's broadband performance?  It's not needed, the ADSL system inherrently negotiates the best line speed.   Also when customers call because of slow performance, don't charge them £65 if you send someone out to check their equipment and no fault is found becasue all along it's likely to be caused by DLM. ... View more

The last call barring feature is helpful to stop some of the scam calls I get but as the table only holds 10 numbers it is only too soon before the oldest entry in the list gets released again. As the number of scam calls seems to be increasing is there any chance that TT will increase the capacity of the bar numbers table? Latest Update: Status: Delivered  @charlieboy99  Congratulations, your idea has now been delivered.  Together we're beating the Scammers!     ... View more

I see that when you sign up to TalkTalk's services, they now offer a free mobile sim. Some people, like myself, have no purpose for this SIM and therefore would prefer another service of the same value - such as a free TV boost for 12 months? Although I agree that the free sim idea is great and shouldn't be abused, it shouldn't be the only offer. ... View more

Would it be possible at some point in the future to have a whitelist in myaccount which we can add all our trusted numbers too, this list would then be used so that all calls except for ones on our trusted list will be blocked from calling us?    Would also be cool, if we could see a list of all the blocked numbers in myaccount and have the ability to move them to the trusted list.   Accepted -  Congratulations your idea has now been accepted and you can find further info here Together we're beating the Scammers!   ... View more

I've just joined the Community, so sorry if someone has come up with this idea before - I haven't had time to read all the posts!   Having been bothered by scammers claiming be ringing from TalkTalk I have a suggestion as to how TalkTalk could stop this.  Would it be possible for all customers to be given the (optional) choice to have a “telephone contact password”.   This would work by the customer giving TalkTalk a password which they (TalkTalk) would use when telephoning the customer. This password could be kept on the Customer’s record on the TalkTalk computer system. In that way, for example, if I received a call from someone claiming to be from TalkTalk, I could ask them to give me the “telephone contact password”.  Only someone genuinely calling from TalkTalk would know this.   It may be that this may be difficult to do from the point of view of altering customer records, but I thought it was worthwhile suggesting it. Latest Update: Status:  Investigating  @jagrabham Thanks for the great idea, We're currently investigating your suggestion with our products team.  ... View more

I have a very healthy 40/2 product from TT - VDSL2 From install I had over 50 days solid connection almost maxing the 40 down and 2 up (37.9Mbps (4.7KB/s)  and 1.8Mbps (229KB/s)   Is there any chance TT could up the rate a touch? 4Mb would nice, I 'm not asking for the full 6Mb I could suport based on my line and stats.   I know I could upgrade to the 70 package and get a very fast upload, but 38Mbps is enough not to justify a 10-20Mb dowbload?   Please consider it for fibre medium customers, I'm in for a 24 months contract and would apprecciate a small increase for free! More and more people are uploading images to facebook/instagram/twitter, even videos to youtube amd so on. The network can support it based on my stats, I am beeing capped at 40 and 2 (due to my pacjkage) but I can in theory support 56Mbps DL & 6.2Mbps UL based on sync. Latest update: Delivered This has now been delivered as we now offer an up to 10mb upload speed for our faster fibre package. ... View more

Can we have it so we have a single login to the myaccount site and the email services from talktalk. Always a pain managing both. Latest Update: Status: Accepted  @DB1980 Thanks for the idea, Single Sign On is definitely something we're going to explore in the near future, I'll keep you updated as this progresses. Although I've accepted the idea we'd love to see more "likes" from other members who want to see this idea brought to life.  ... View more

The homesafe homework settings currently give the option of 'Mon - Fri only', but of course for school the important nights to get to bed on time are Sun - Thu.   Would be great if you are able to review this setting  ... View more

As someone who has more than one YouView box, it would be good to be able to pair the app to more than one box so you could send recording request to a designated box.    Also once paired, the ability to rename the box, such a living room, bedroom, dining room, so you can select the appropriate box easily.  ... View more

I originally posted this in Beat the Scammers ... "Sky has just launched a new free service for blocking unwanted calls called Sky Talk Shield.  Read about it here.  Why can't TalkTalk provided a similar sort of thing instead of the meagre 10, or even 100 as promised, last number blocking that is available now? It looks like it works like those BT phones where you can input a safe list of numbers who can call you and a blocked list of numbers that won't get through, and the rest get screened and have to identify themselves. I think there would be many TalkTalk customers who would welcome this sort of service." If Sky can do it I'm sure TalkTalk could come up with something along the same lines. ... View more

  I know that this has been mentioned and suggested numerous amounts of times, although I feel that TalkTalk has no intention of introducing this feature. I am a young carer and I live in a low finance home. I care for my disabled brother all the time while also studying and jobseeking. As you could imagine, also living in a single parent home would suggest the money is quite tight - for this reason, I praise TalkTalk's cheap deals and their amazing customer service and their outstanding packages. I hardly get the chance to watch anything that I enjoy because they're all on the entertainment boost and my mum and brother often watch it while I prefer to be in my room - and with the lack of multi-room support, I am unable to watch these programs from my room (which I think should be a free feature - if you pay for the box, and for the channels, multi-room support should be offered by TalkTalk for free, even if it's only to their most loyal customers). Other than this one suggestion, I find TalkTalk amazing and I have helped other family members sign up - and they love it, but they have all complained about not being able to have multi-room boxes. Even if TalkTalk decided not to support the idea, but at the very least it should be unblocked and allowed - TV Services these days cost a bomb, and TalkTalk is one of the only providers that gives such flexible and cheap plans, so why not attract even more customers by allowing this feature? It's so disgusting that Sky, BT and Virgin Media charge their customers to access multi-room support when these customers are willing to buy the boxes. These providers often set a price in stone and imagine that everyone in the UK lives such an amazing life that they will be able to afford the best of everything - something that TalkTalk doesn't do (hence their many loyal customers), but not even offering the option is slightly stupid... I hope that my mini essay has convinced some warm-hearted person to consider the lives of others and that sometimes such a luxury can be all that someone needs to get them through the day. I am grateful that you have taken the time to read this and I apologise for the majority of this text being personal but I feel that without some context, TalkTalk will just view the matter as a novelty rather than something that some people may rely on to cheer them up - especially when they cannot afford such services elsewhere.    Latest Update:   Duplicate Thanks for the suggestion  @adamberry we've already had an idea for a multi-room service, you can Like the idea here: TalkTalk TV Multi Room ... View more

Hi I and many other people living in the rural areas have the problem of very slow speed and even if the area has a fibre in the green box if the wire from the box to us is still long we are refused a faster service because of the 10 meg min rule.   On talking to an open reach engineer he said it could done at between 5 and 8 meg but was not allowed to provide it because of the above.   It seems that a new band should be created for people in rural areas as anything faster than 1.0 to 1.5 meg would be better and you would be able to make lots of people join Taltalk    ... View more

I have my own fibre compatible router which I know will work with the TalkTalk service. However during the order process it was not possible to decline the free router. Sending out a router which I will never use is just a waste of time, energy and resources. Why not have an opt out option for expert users? You could even offer them a little discount. ... View more

My account was recently suspended while I was abroad, which meant that neither of my daughters back home could use their SIMs. The only way for me to access my account was to remotely login to a computer at home and connect to the TT website from there. I understand that there are security reasons why this is the case, but would it be possible to have some mechanism to access your account e.g. 2-factor authentication to send a code to a nominated mobile number? ... View more

Id like to see a Youtube app or player on the TalkTalk TV Platfrom, just like you have with netflix. ... View more