Your Ideas

Quite simple really. People that you can understand. ... View more

It would be a great idea if you had a customer service team that provided a service and your company actually didn't take money off customers when they have failed to provide the contracted broadband service only to suggest that compensation is giving back a fraction of they money that should never have been taken off the customer in the first place. It has taken your team 4 months to resolve the problem and then they expect to penalise me for their absolute tardiness in fixing the issue. Even the complaints team who are handling my complaint about the customer service team cannot respond in a timely manner, is there a complaints department that deals with complaints about them? I am going to post my case all over social media and take Talk Talk to the small claims court to get back the money you shouldn't have taken and compensate me for the 3 half days i have taken off work when you failed to turn up + the many hours spent phoning, live chatting and writing to you. ... View more

After adding Speed Boost to my fibre broadband I found that my download speed was still stuck at 38 Mbps. Quite a few people on the forums have found the same and have found that switching your router off for at least 30 minutes will often kickstart the regrade and remove the old limit.   TalkTalk should include this tip in the email which is sent when the boost is added to your account. This would avoid customer dissatisfaction at the apparent lack of any speed increase and also reduce follow-up support calls. ... View more

So recently i've been experiencing slow broadband speeds and my experience of TalkTalk customer support team on live chat, text, forum and phone line has been abysmal.   I've been told an openreach engineer was coming to visit, only to wait in all day to have nobody come - then when I call i'm told nobody was ever booked.   I've made a 'BrightSparks' appointment for Saturday only to get a text the next day saying my appointment on Wednesday was cancelled - I never had a wednesday appointment?   I was told I was getting a £16.54 credit to my account due to the slow speeds - not seen anything yet?   These are just a few examples, but where I have asked for confirmation each time I am told by call centre staff they're not able to send confirmation or emails. How can an ISP's technical support team not send emails?   If you make an appointment or get a credit to your account it should be immediately confirmed by email so you have some proof. ... View more

Could there be a page that states the latest firmware of the Super Routers (HG633 & D-Link 3782). This would make it easier to know whether we have the latest firmware and any problems associated with that firmware, instead of searching the forums, which don't really state anything. ... View more

Why is reporting scam call numbers behind the community login? Why not put this front of house under talktalk account login?!!! You would get a far bigger response! You could also share this database with other network providers. This isn't difficult!!! When call numbers are reported they should be blocked on the network as soon as possible to prevent these numbers carrying on and scamming other talktalk users. These scammers are often armed with enough account details to con the unsuspecting account holder. They have names, addresses and account numbers and know you are a talktalk customer!!! While talktalk can't be expected to take any action against these often foreign originating numbers, by consistently blocking these numbers, the originator will be continually forced to apply for new numbers, which will highlight them to their own carrier. This would hopefully lead to them being identified and action taken by the originators network or at the very least, slow them down a lot. ... View more

Whenever  I forward  phishing emails to Talktalk I recieve an autoreply  acknowldgement usually asking me to reply with header information. What I cant understand is the entire phishing email delivery to us is handled by Talktalk meaning that it has access to  the entire header info (not the body) in order to deliver it to us. So why does it need it again ?. With Gmail & Yahoo once you mark it as spam they automatically block the sender from their network   Why cant Talktalk do the same  ... View more

It would be a fabulous idea if boost channels on demand content was shown within the TV Guide, the same as it is withe the freeview channels.   The Freeview channels are linked with the on demand, (BBC iPlayer, my five, ITV hub ect.) So if content has been made available within an on demand Service, the TV Guide shows a play symbol.    Is it possible that the boost channels i.e. the sky channels, UKTV channels, and the movie channels, Could have this facility? TalkTalk wouldn't need to have  the +1 channels within the boost channel lineup. The space could be left for different channels.   prescol ... View more

Your CallSafe feature works like a charm, however its web admin features leaves a lot to be desired.  I have tried it with both Chrome and Edge, and in both incidents the pop up dialogue box were shown up off screen.  Hope this will get fixed very soon.         ... View more

Would really welcome the idea of downloading and recording catch-up programs while being able to watch something else at the same time. This is one of the few things I missed when swapping from Sky. ... View more

Good Morning. As a former TV tester for Virgin Media. It is great to see that TalkTalk activly involve their customers.     Once within the EPG it would be great to see the currently viewed channel in a preview box. Im not a fan of it playing behind the epg guide.   Secondly rather than having to press info. Would it not be better to see the programme info in another window.    Just my thoughts. If these have been previously mentioned then please merge the posts.  ... View more

Hi, I'm a new blogger. However I only resorted to this because there is no 'feedback' option anywhere on the website. Everything is geared around problems and maybe that is part of the problem why Talktalk receives such poor customer ratings. How much time is spent fixing problems or dealing with customer complaints. Why not save all this time with the rollout of decent, stable and much improved routers for your broadband? While providing better routers would cost more initially what savings would you achieve in falling complaints and the reduced  need for support. Given Which rated Talktalk at just 46% compared to Zen at 91% wouldn't your ratings and logically your customer base increase dramatically just by improving your service? I have read the issues your customers have experienced and I too experienced the same. The broadband often dropped out completely or the WIFI dropped out, or it would go slower and slower until there was hardly any signal at all. I was rebooting my router 2 or 3 times a day despite having a software upgrade, having engineers and BT Openreach saying there was nothing wrong with the line. After further research via Google I thought I would upgrade my router and bought a TP-Link Archer VR2800. Overnight the results were imprsessive. My Broadband speed increased from approx. 29mbs to over 50mbs but the difference that really hits the mark is the stability. Since buying the router I have not rebooted it once (4 months so far). Performance is reliable, the WIFI reaches the entire house unlike the talktalk router and there is no dropping or degrading of the wifi or internet signal. So now I am a very happy customer. Surely you should be able to purchase these routers at a fraction of the price I paid (£179) and have other very happy customer 'out of the box'. I think at times companies look too much at the bottom line and focus on cost reductions. Whilst that is important quality often dictates the products we choose. ... View more

You should include on your monthly bill the date your contract commenced or when contract ends, it would also be beneficial to have this displayed within my account somewhere. Latest Update: Status Accepted This is something that we are going to look at in the future (we have no specific timescales at the moment), however this has been partially delivered. If you're on our new fixed price plan, you'll see a message in myaccount regarding when your discount will expire. This is essentially your contract end date as the discount is for the duration of the contract. ... View more

If you want to keep offering the current box cheaply that's up to you.   But please intrduce a premium box, preferably made by Humax, Panaasonic or another quality manufacturer. Charge more, but give more.   It would be even better if you offered a high quality box to everyone - it would help to clear the reputation you have for cheap, shoddy equipment. ... View more

       I have talktalk tv plus with the entertainment package but think that this package whitch we all pay for could have the extra premium channel added, for eg- Discovery,Discovery ID etc,Animal planet etc etc, surely there is scope for talktalk to add these extra channels.    we can't even access them via now tv app as this only allows films and as we can't add third party apps we are stuck. I've had to pay for TVPlayer on my roku Stick but talktalk is the only provider that doesn't allow us access to these extra channels.    Please community lets get behind this idea and 'like' the post ansd see if something can be done!   Thanks Community ... View more

Why oh why can't the USB port be enabled so that we can simply plug a Data stick or Powered external hard drive directly into the box ?? ... View more

Having a TalkTalk Community app would be amazing, rather than having to log in on the web browser of your phone.  ... View more

can we have satoshis instead of smiley faces achievements, yehhhhh ... View more

The last call barring feature is helpful to stop some of the scam calls I get but as the table only holds 10 numbers it is only too soon before the oldest entry in the list gets released again. As the number of scam calls seems to be increasing is there any chance that TT will increase the capacity of the bar numbers table? Latest Update: Status: Delivered  @charlieboy99  Congratulations, your idea has now been delivered.  Together we're beating the Scammers!     ... View more