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Showing topics with label Email.
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Beat the Scammers
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Email
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Other
I'm enjoying using the new and upgraded TalkTalk Mail and its suite of applications. With many of the accounts that I manage, I have 2 Factor/Step Authentication enabled. As many of you might already know, it's a good way of making sure your account is more secure if your password is ever breached. It would be amazing if this Security Feature could be implemented with TalkTalk Mail, obviously with the option to 'save your device', so you're not always entering verification codes. Let me know what you think of this Suggestion, and whether you think it's a good idea. Many thanks.
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Can we have a publised email address for customers service so we don't have to que waiting for someone to answer the phone.
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Beat the Scammers
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Email
Status:
Investigating
Submitted on
03-05-2019
12:02 PM
Submitted by
rccatnap
on
03-05-2019
12:02 PM
One can get an extension with gmail to bounce back unwanted/spam emails marked as undeliverable. I would like to see this facility with talktalk mail
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Email
Status:
Not Right Now
Submitted on
06-03-2019
09:34 AM
Submitted by
Firefly-1947S
on
06-03-2019
09:34 AM
I think it would be appropriate if we had an option for deleting all incoming advertisments which TalkTalk has deemed to be part-and-parcel with the upgraded TalkTalk Email service. 'Especially' as they are all betting establishment advertisers!
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Email
i think talktalk needs to let users have bigger photo attachment files as camera pics are bigger in size these days. you cannot send more then 4 at a size of 20MP without it being stopped and rejected Stormchaser
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Email
Status:
Unable to Deliver
Submitted on
06-04-2018
12:06 AM
Submitted by
Talkytalky1
on
06-04-2018
12:06 AM
Whenever I forward phishing emails to Talktalk I recieve an autoreply acknowldgement usually asking me to reply with header information. What I cant understand is the entire phishing email delivery to us is handled by Talktalk meaning that it has access to the entire header info (not the body) in order to deliver it to us. So why does it need it again ?. With Gmail & Yahoo once you mark it as spam they automatically block the sender from their network Why cant Talktalk do the same
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Email
If an email account has an Auto-forward address added or changed then the email owner should receive an email confirmation / SMS message of the change. This is to maintain account security.
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Email
Status:
Needs Info
Submitted on
25-03-2017
12:23 PM
Submitted by
ancientbird
on
25-03-2017
12:23 PM
To help stop the phishing emails it would be a benefit to see the email address rather than a company name or individual's name. I opened one thinking it was Sainsbury's but the email address would have shown me it was not.
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Email
At the moment if I receive an email that is obviously spam I mark it as such and from then on I don't get bothered with any more from that source. Every now and then I find an email in my trash folder that shouldn't be there. I then have to manually page through the contents of the blocked sender's folder, four at a time, until I find the address to delete. A couple of times now when the folder is too large I delete everything and start again. I'm hoping that there will be a search function or a right click to say, Not Spam, provided soon.
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Status:
Unable to Deliver
Submitted on
27-04-2018
04:43 PM
Submitted by
Saiph
on
27-04-2018
04:43 PM
Hi. I am somewhat irritated that whenever TalkTalk sends me an email notification of my latest bill (either "Your latest TalkTalk bill has arrived" or "Your online bill"), the company includes the figure for my current account balance in the email! As you should realise, open emails are easily intercepted, and almost anyone on the planet could be reading my billing information, including my account balance! This is a ridicuolous breach of security and of my private information. WHY does TalkTalk send out insecure emails like this containing sensitive financial information? How soon can you change your email billing system to STOP exposing your customers private financial information to fraudsters?
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Email
I'm using the TT webmail filter system as a 'spam catcher' - both the 'Blocked Sender' filter, plus my own customised one. Both mostly work ok, but on catching a criteria match, the rogue mail is simply moved to the trash folder and generates an incoming mail notification because it's still flagged as 'Unread'. I'm aware of the 'Disable notifications on active filters' checkbox - but that appears to be a global setting that affects every filter, including ones for which notifications are really wanted. It'd be great to have the facility to enable/disable on a per-filter basis instead of all-or-none. Maybe one way to do this is as per the client-end filtering rules in Outlook - which offers a filter action to 'Mark as Read', thus preventing notifications and (when combined with a 'Move to Trash folder' action) allowing 'silent' deletes/moves/copies etc on each individual filter rules set. Perhaps a 'Mark as Read' option could be added to the filter actions dropdown ?
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Have tried to find email address for customer service but have not managed to find it after several attempts, why can you not have a simple button visible for us to write to customer services? Maybe I am just a dimbo who is looking in the wrong place but have been using computers for over 30 years, never experienced problems writing to customer service departments until I tried to write to TalkTalk. Roy Elday.
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I have tried to set up the Microsoft Outlook app on my iPad to connect to an IMAP email account. The connection failed , because the IMAP server's security certificate is invalid or expired. Presumably this can only be fixed by TalkTalk themselves. Murray Muspratt-Rouse (murraymr)
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Stop sending emails saying you tried to contact me when you clearly haven't, twice and then saying you will close my complaint!
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please try to admit to service failures (webmail for example) rather than pretending that there ins't a problem Especially when your customers inundate you with messages saying their emails aren't working.
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I have a personal email address with a modern 'generic Top Level Domain' (gTLD) name. I use this for ALL my public communications, but TalkTalk barfs in many areas about using such email addresses. It will send marketing emails to me at that address, but then won't let me (or any one else) use anything but plain vanilla old style domains (.com, .gov, .uk). This community also doesn't let you use such domains. It is becoming a showstopper issue. TalkTalk should allow all valid email addresses from properly registered and valid gTLD domains.
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Beat the Scammers
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Broadband
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Email
Hi, I have received an email to say that I have cancelled my contract with you. This is news to me! I have't cancelled my contract with you. I am very concerned because the email said that I will be charged over £100. I have tried to call you, multiple times, however there's no answer!
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Coronavirus is really changing how businesses adapt and work. You closed down many of your phone lines and I can't reach you on the community forum or Twitter. Talk Talk really needs to keep up pace and set up a chat on their website so customers can webchat with a TT staff regarding the issues they are facing.
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Status:
Not Right Now
Submitted on
14-03-2020
07:22 AM
Submitted by
DorsetRover
on
14-03-2020
07:22 AM
I have been ‘in communication’ with TalkTalk – telephone, e-mail and via the Forum - since Wednesday 4th March 2020. I have received no help whatsoever from TalkTalk. On Thursday 12th March I received an e-mail from TalkTalk and I thought it might be a response to my request for help. WRONG. It reads Congratulations! Hey DorsetRover, You've just earned the Applause all round badge, So what's it all about? Here's a description of the badge you've just received: " Lets give them a big hand! You’re doing great 10 likes. " Why not checkout your new badge in all its glory on your profile? View it on your profile On Friday 13th March I received another e-mail from TalkTalk and I thought it might this message would be a response to my request for help. WRONG AGAIN. It reads Congratulations! Hey DorsetRover Congratulations DorsetRover, As the result of your contributions to the community, you've earned a new rank! Your new rank is: Chat Champion View your profile to see your rank I CAN DO WITHOUT THE RIDICULOUS ‘CONGRATULATORY’ MESSAGES. I WOULD PREFER AND APPRECIATE SOME ACTUAL HELP OR ASSISTANCE. Thank you.
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