Your Ideas

I'm enjoying using the new and upgraded TalkTalk Mail and its suite of applications. With many of the accounts that I manage, I have 2 Factor/Step Authentication enabled. As many of you might already know, it's a good way of making sure your account is more secure if your password is ever breached.   It would be amazing if this Security Feature could be implemented with TalkTalk Mail, obviously with the option to 'save your device', so you're not always entering verification codes.   Let me know what you think of this Suggestion, and whether you think it's a good idea.   Many thanks. ... View more

For a very long time now this feedback button on the right hand side of the   mail web .  page,  is such a problem Along with the bottom 1/4 of the page is doing nothing only blocking message space . My idea is remove the FEEDBACK BUTTON so we can scroll down ,  and give us more space at the bottom of the web page  to use the email message facility better . . ... View more

One can get an extension with gmail to bounce back unwanted/spam emails marked as undeliverable. I would like to see this facility with talktalk mail ... View more

Can we have a publised email address for customers service so we don't have to que waiting for someone to answer the phone.  ... View more

I think it would be appropriate if we had an option for deleting all incoming advertisments which TalkTalk has deemed to be part-and-parcel with the upgraded TalkTalk Email service. 'Especially' as they are all betting establishment advertisers! ... View more

I have been ‘in communication’ with TalkTalk – telephone, e-mail and via the Forum - since Wednesday 4th March 2020.   I have received no help whatsoever from TalkTalk.   On Thursday 12th March I received an e-mail from TalkTalk and I thought it might be a response to my request for help.   WRONG. It reads Congratulations! Hey DorsetRover, You've just earned the Applause all round badge, So what's it all about? Here's a description of the badge you've just received: " Lets give them a big hand! You’re doing great 10 likes. " Why not checkout your new badge in all its glory on your profile? View it on your profile   On Friday 13th March I received another e-mail from TalkTalk and I thought it might this message would be a response to my request for help. WRONG AGAIN. It reads Congratulations! Hey DorsetRover Congratulations DorsetRover, As the result of your contributions to the community, you've earned a new rank! Your new rank is: Chat Champion View your profile to see your rank   I CAN DO WITHOUT THE RIDICULOUS ‘CONGRATULATORY’ MESSAGES.   I WOULD PREFER AND APPRECIATE SOME ACTUAL HELP OR ASSISTANCE.   Thank you. ... View more

i think talktalk needs to let users have bigger photo attachment files as camera pics are bigger in size these days. you cannot send more then 4 at a size of 20MP without it being stopped and rejected   Stormchaser ... View more

Whenever  I forward  phishing emails to Talktalk I recieve an autoreply  acknowldgement usually asking me to reply with header information. What I cant understand is the entire phishing email delivery to us is handled by Talktalk meaning that it has access to  the entire header info (not the body) in order to deliver it to us. So why does it need it again ?. With Gmail & Yahoo once you mark it as spam they automatically block the sender from their network   Why cant Talktalk do the same  ... View more

To help stop the phishing emails it would be a benefit to see the email address rather than a company name or individual's name. I opened one thinking it was Sainsbury's but the email address would have shown me it was not. ... View more

If an email account has an Auto-forward address added or changed then the email owner should receive an email confirmation / SMS message of the change. This is to maintain account security. ... View more

At the moment if I receive an email that is obviously spam I mark it as such and from then on I don't get bothered with any more from that source. Every now and then I find an email in my trash folder that shouldn't be there. I then have to manually page through the contents of the blocked sender's folder, four at a time, until I find the address to delete. A couple of times now when the folder is too large I delete everything and start again. I'm hoping that there will be a search function or a right click to say, Not Spam, provided soon. ... View more

Hi.   I am somewhat irritated that whenever TalkTalk sends me an email notification of my latest bill (either "Your latest TalkTalk bill has arrived" or "Your online bill"), the company includes the figure for my current account balance in the email!   As you should realise, open emails are easily intercepted, and almost anyone on the planet could be reading my billing information, including my account balance! This is a ridicuolous breach of security and of my private information.   WHY does TalkTalk send out insecure emails like this containing sensitive financial information? How soon can you change your email billing system to STOP exposing your customers private financial information to fraudsters? ... View more

I'm using the TT webmail filter system as a 'spam catcher' - both the 'Blocked Sender' filter, plus my own customised one.  Both mostly work ok, but on catching a criteria match, the rogue mail is simply moved to the trash folder and generates an incoming mail notification because it's still flagged as 'Unread'.   I'm aware of the 'Disable notifications on active filters' checkbox - but that appears to be a global setting that affects every filter, including ones for which notifications are really wanted.  It'd be great to have the facility to enable/disable on a per-filter basis instead of all-or-none.   Maybe one way to do this is as per the client-end filtering rules in Outlook - which offers a filter action to 'Mark as Read', thus preventing notifications and (when combined with a 'Move to Trash folder' action) allowing 'silent' deletes/moves/copies etc on each individual filter rules set.   Perhaps a 'Mark as Read' option could be added to the filter actions dropdown ? ... View more

All too frequently TalkTalk make some server side changes that require customers to change settings in their email clients. However the only way we become aware of this is when the email service fails due to now incorrect settings. I know the info can sometimes be found in the Help Hub or Community Forum but so few customers use them or only think to do so after the problem arises. So why cant TT alert customers to these changes in advance? A simple message in the monthly billing email would suffice. Would save customers and your support teams a lot of unnecessary hassle. ... View more

So, is this a Forum post or an idea suggestion? It says "Idea Subject" at the top? If this is a Forum post then here goes.... Can I add an existing TalkTalk email user with her own, independent account, to my email account? She wants to close her actual broadband account with TalkTalk but keep her email still active as it's her primary email account. Also, if there is someway of doing this would she have to pay the insulting annual email fee? (she's been a talkTalk customer since it was Tiscali) I did finally get through on a live chat once but the answer I got had such bad grammar that I could barely make sense of it!! ... View more

Do you want idea for trying to sort this mess out that I have?  Or do you not have any system that sorts all these problems out and you rely on the public to sort their own mess out. It certainly sounds like that. ... View more

Hello Since you decided (actually are allowed .... for now!) NOT to have email contact with your customers - we are just a sack of £££ to you - obviously, why not create a Ticket System? If by any chance there is one, well it is certainly well hidden! Thank you ... View more

Reliability is proving to be a major issue with TalkTalk but in this day and age to be incapable of providing a reliable Email service is disgusting.  My idea is that they should make it work, it is such an essential basic service. This along with other reliability issues will be the end of them.  ... View more

Hi, In the last few months, I have been learning how to use the filter rules to block the garbage emails we all receive. It occurred to me that a video of how to do this would be of use, as a visual representation often helps along with the written description. grampo ... View more