Your Ideas

Here's an interesting observation that the techie guys and CIO should look into.  We receive three or four fake ID scam calls every week on our landline.  I report each one.  Nothing ever changes, and over a few years I have only received a couple of notes that a number has been blocked.  One assumes that nothing is ever being done therefore.  Why is that?     Well, we went on holiday for five weeks, and guess what?  During  that time NOT ONE scam call came in.  I have a call log on my phone and there were other missed calls, but none from scammers.  Is this just coincidence or might it just possibly indicate that somewhere INSIDE TalkTalk information about lines in use is being leaked to the scammers?  Why would scammers stop calling unless they somehow knew the line was inactive.  As soon as we return the scam calls start again!   Come on TalkTalk, begin doing something with all the information at your fingertips and fix this problem.  CallSafe is no good for many people, so is not a solution.  One also assume that in the future when you have enough people using it you will begin charging like you have for other originally free services!   Andy of Lee ... View more

One can get an extension with gmail to bounce back unwanted/spam emails marked as undeliverable. I would like to see this facility with talktalk mail ... View more

Approx 11.25 a.m. from 01289 234980:  Recording telling me my "internet line" would be disconnected from today and to press 1 for something or other, 2 to disconnect the line.  Hung up, blocked the no. then came on here to report it; just for a change it does not register when I do this so had to waste 30 mins on online chat to report it.  Now trying for the 5th time to prove to PAULINE this link does not work unless I register with the "community" and log in. What a waste of time just trying to do the right thing!  Why should I have to do "social media" just to report a scam call? ... View more

There are times when a user may wish to turn CallSafe off temporarily.   If a user does so, they lose all the registered information and have to start again from scratch to turn back on. This is painful.   I can understand why TalkTalk would not want to store data for a user that has it turned off.   So why not allow a user to upload a text file with the "Allowed" and "Blocked" numbers to reset CallSafe on, if it has been switched off temporarily. Text files should be safe from viruses so not a threat. ... View more

The last call barring feature is helpful to stop some of the scam calls I get but as the table only holds 10 numbers it is only too soon before the oldest entry in the list gets released again. As the number of scam calls seems to be increasing is there any chance that TT will increase the capacity of the bar numbers table? Latest Update: Status: Delivered  @charlieboy99  Congratulations, your idea has now been delivered.  Together we're beating the Scammers!     ... View more

We get scammers calling us on our TT landline number where their number appears to be valid, but when checked it turns out to be inaccessible. For instance today we got a call from 01273065322 which is a Brighton area number. Because we have friends and relatives in Brighton we answered it and the caller claimed to be from BTOpenreach saying we have problems with out internet speed. I terminated the call immediately. Dialled the number prefixed by 141 but got a message stating it was invalid. But this raised a question in my mind as to why BT (or TT?) can't check the calling number and block the call if it's invalid before connecting the call? I know we could use CallSafe but what I'm suggesting could stop many scam calls at source. ... View more

I've just joined the Community, so sorry if someone has come up with this idea before - I haven't had time to read all the posts!   Having been bothered by scammers claiming be ringing from TalkTalk I have a suggestion as to how TalkTalk could stop this.  Would it be possible for all customers to be given the (optional) choice to have a “telephone contact password”.   This would work by the customer giving TalkTalk a password which they (TalkTalk) would use when telephoning the customer. This password could be kept on the Customer’s record on the TalkTalk computer system. In that way, for example, if I received a call from someone claiming to be from TalkTalk, I could ask them to give me the “telephone contact password”.  Only someone genuinely calling from TalkTalk would know this.   It may be that this may be difficult to do from the point of view of altering customer records, but I thought it was worthwhile suggesting it.   ... View more

Why is reporting scam call numbers behind the community login? Why not put this front of house under talktalk account login?!!! You would get a far bigger response! You could also share this database with other network providers. This isn't difficult!!! When call numbers are reported they should be blocked on the network as soon as possible to prevent these numbers carrying on and scamming other talktalk users. These scammers are often armed with enough account details to con the unsuspecting account holder. They have names, addresses and account numbers and know you are a talktalk customer!!! While talktalk can't be expected to take any action against these often foreign originating numbers, by consistently blocking these numbers, the originator will be continually forced to apply for new numbers, which will highlight them to their own carrier. This would hopefully lead to them being identified and action taken by the originators network or at the very least, slow them down a lot. ... View more

Would it be possible at some point in the future to have a whitelist in myaccount which we can add all our trusted numbers too, this list would then be used so that all calls except for ones on our trusted list will be blocked from calling us?    Would also be cool, if we could see a list of all the blocked numbers in myaccount and have the ability to move them to the trusted list. Latest Update:   Status:  Delivered Congratulations and thank you for this amazing idea which we have now implemented in the form of CallSafe, you can find out more about this new service by checking out our About CallSafe guide or enabling it by dialling 1472 from your home phone and follow the instructions. ... View more

Passwords/security are used to identify callers to talk talk. Would it work the other way round.?   i had a scam call supposidly from talk talk. I asked them for the password I had given talktalk when they wanted to ring me. Obviously there was none but the idea might work.   When getting a genuine call from talk talk how can we prove it is? We could ask you security questions.   Just a thought   Gina ... View more

With the new increased 100 items blocked senders list available as from today (20 July 2017) - We really need to be able to edit this list on-line Have you ever tried to deal with 100 items on a tiny phone screen ? And with the number of spam/unwanted calls currently doing the rounds - I believe that 100 will be used up in a matter of weeks - so will become useless, unless we have simple access to modify the list .... So - please give us access to our own blocked senders list. ... View more

Here's an idea... Why not tell staff to ask for other letters from our pass words instead of always 1 & 3? Had scammers phone asking for the very same! They have obviously cottoned-on ... View more

I think CallSafe is a useful feature, so I turned it on. Unfortunately I have had to turn it off after a couple of weeks because two calls were unable to get through to me.   The first was an automatic call from my bank to provide a security number for an online transaction.   The second occured while I was out. When I came back I noticed that there was a message to me so I dialled 1571. All I got was "XXX Hospital" (obviously in answer to the question from CallSafe), then an "end of messages". I tried 1471, but the number was witheld. I am under a consultant at the hospital, so the call was important.   My suggestion: Allow CallSafe to be temporarily turned off then back on. This would have to work instantly to be of any use.     ... View more

Last call blocking is a good start but Sky now offers its customers (free) an even better system based on call filtering. The caller initially hears a recorded message asking them to say who they are and then press a number (which is different each time, presumably to filter robot calls). The recipient then hears the callers response and has the option to accept or reject the call, with further options to add the caller to an always allowed or always blocked list. Can TalkTalk look into something similar? ... View more

Why is callsafe not backup-able ? It appears to be a poor copy of BT's "Call Protect" which has always had the ability to back up  the settings - because when you switch off callsafe (or it gets switched off by itself) - and re-enable it - you will unfortunately discover that ALL of your safe list numbers are gone - which may cause you to ask "Why" The answer is that TT was in such a hurry to clear its name after the hacking incident - that nobody even considered this requirement !   ... View more

I originally posted this in Beat the Scammers ... "Sky has just launched a new free service for blocking unwanted calls called Sky Talk Shield.  Read about it here.  Why can't TalkTalk provided a similar sort of thing instead of the meagre 10, or even 100 as promised, last number blocking that is available now? It looks like it works like those BT phones where you can input a safe list of numbers who can call you and a blocked list of numbers that won't get through, and the rest get screened and have to identify themselves. I think there would be many TalkTalk customers who would welcome this sort of service." If Sky can do it I'm sure TalkTalk could come up with something along the same lines. ... View more

Agree re current problems with editing, but can I also flag up 2 other issues: The list of approved numbers should show the number as well as the name. There are times when you are scanning down the Approved List when you need to check that a number is still correct/up to date, and if you have used the optional Name function (which is useful) the actual number attached to that name is not visible.   In order to assist with proper maintenance and updating of the Approved list, it would be helpful to be able to download it as a CSV list for checking. With that list it would then be possible to have an offline overview of the list and you could then identify any amendments required befoe you go online into your account to make any required updates. ... View more

At present, there's an additional blurb page in the way of trying to use the beat-the-scammers forum link from the main forum listing. It's blocking people from getting to the beat-the-scammers forum, such that it looks like there's a linking error on the website or the forum is just one big marketing fake. Instead of the expected list of topic threads, this blocking page is full of advertising pictures and the subsequent genuine link to the conversation forum is hidden away down the bottom of it.   The link on the list of forums should go directly to the forum itself. The correct location for that advertising-style of info/help page would be from a link at the top of pages, like Service Status. ... View more

Has TalkTalk stopped to consider that some customers may want to block a specific number without having the phone proudly announce to the blocked person that they have been blocked?   I'd like Talk Talk to consider the safety of customers who wish to block numbers for reasons such as domestic abuse, stalking, harassment, elder abuse etc. In such cases having the block service be discrete would help to keep your customers safe.   Wouldn't it make sense to have blocked callers hear an endless engaged tone? Announcing a caller is blocked provides them with an explanation as to why they can't get through that they're not entitled to and potentially compromises your customers safety.   I'd like you to consider changing this.  ... View more