Your Ideas

An increasing number of your competitors provide native IPv6 transit on their residential boradband plans. Whilst tunnel mechanisms exist to use IPv6 over IPv4, this requires a relationship with a second ISP and the customer's own specialised equipment.   I'd like TalkTalk to natively provide an IPv6 service on residential lines, ideally with a static block allocation. It is becoming a feature that customers not only expect from their service, but also need to access the vast portion of the IPv6 Internet.   A number of TalkTalk's existing customers have asked for this in the forums over the last 7 years, but I hadn't seen an "Idea" raised to track it yet. ... View more

Why not give support to your customers that PAY for a service, instead of hiding away like scared rats ? What is with you,  that you do everything possible to frustrate your own customers when they have problems that need resolving.   I've *wasted* almost £10 in mobile phone charges trying to cancel an engineers visit to my house. You have removed the Chat Application from the website so no-one can talk to you and you do not answer the phone.    No doubt the bill you send to me every month will arive before its due time with the correct amount.  Shall I hide and pretend your not there ?   What about the money I've wasted ? £10 and STILL no contact.   Its a Disgrace. An absolute waste of time. TalkTalk ? should be called SilenceSilence ... View more

I am so sick of companies such as talktalk using COVID as an excuse for lack of customer service and making it impossible to get a problem fixed. What is easier than customer services to be home based for advisors? All they need is a phone and /or a computer. So simple, but companies like talktalk are using it as an excuse to employ less staff. We are not paying less for the service because of COVID so give us the service we pay for. The website says online chat is available. IT IS NOT. Do your job talktalk and get some customer service agents working before you lose all your customers. My contract ends in a couple of months. I bet you're not slow to contact me then ... View more

Openreach have been working down our street and I can now get fibre to the premises. I checked my postcode on Talktalk and they are offering it, but without a phone line.   We don't have a great mobile signal at home, so a phone line is a necessity.   Can you please offer both? ... View more

The original firmware allowed this to be turned off, then an update to a later firmware the option has been removed, and it is forced on again, no reason for the removal as far as I can see, people who don't even know what it is, aren't going to bother turning it off, and it just annoys people who do want it off. it has been a know security issue for a long time. I hope to see this option reinstated in a newer firmware update. Having to feel like you have to buy a whole new router just to be able to alter simple things like this is just stupid. ... View more

Our Talktalk internet install was supposed to happen today.   The Engineer turned up and was surprised to find no line phone at our place despite this being flagged up during the sign up process and talktalk having a database of address and phone line status. He could not complete the install as he didn't have a cherry picker to access the roof of our house so left without completing the install.   Called talktalk to find out when the installation would be completed and was told it would be approximately 2 weeks from now! I informed the call center person that we have canceled with our old provider virgin as we were promised we would be up and running with talktalk today. My partner is working from home and is now totally stuffed. I asked if they could at least provide a data sim to allow here to work and they said no with no real apology person on the phone totally disinterested. Absolutely no attempt to help us out or make things right.    We left virgin due to the poor customer service... now seems things will be even worse!   Not a good start, not happy          ... View more

I am currently on faster fibre 35 and this is the fastest speed I can get for my area. I would like to be able to get the fastest speed but it's not available in my area but is 5 miles down the road is there a timeframe when the fastest speeds will be available in my area. ... View more

As of right now, a new customer such as myself who has a contract with another provider expiring next month, can't select a new Fibre 150 contract with you because there is a 2 month installation wait. Furthermore, if we start a 'Super Fast Fibre' contact for the time being, there is a £30 Fee to switch contracts. However, your 'Super Fast Fibre' doesn’t require an Engineer visit for most people. Suggestions: For this difficult time, you should allow people to sign up for your Fibre 150 Broadband & book an appointment for when Openreach start installations again, but give them the option to 'Go Live' sooner on a 'Super Fast Fibre' connection until that appointment date becomes available. Charging them for the Fibre 150 connection only from when the Openreach Installation takes place.   I've seen a fair amount of people question this, and it would really give your new potential customers a peace of mind. Please make it happen, or waiver the Contract Changing fee for all contracts taken out during this Covid-19 Period. So a customer can sign up with you now, then move to the contract that they really want when it is available.     @GondolaKindly sent me here. ... View more

Option on the website and app to register your interest for fibre to be brought to your area would be an excellent addition! ... View more

    For customers with their own Routers please can you look at enabling the bridge mode on the Wifi Hub or maybe offer an option of a modem instead of a Wifi Hub.      The lack of modem or bridge mode forces customers to buy a new modem or VDSL router with bridge mode support.    I would really like to understand why this feature has been removed /disabled.    Thank You.  ... View more

As talktalk use F-secure to provide customers with internet security wouldn't it be a good idea to offer customers a VPN provided by F-secure at a reasonable price like yo do with the internet security. I know that f-secure provide a secure VPN and I have looked into others and it seems that the best VPN provider is Nord VPN but they tend to be little bit to pricy for me and one provided by talktalk at a monthly charge like your safe and secure internet security that you provide might just help me decide whether or not to use one. ... View more

Could there be a page that states the latest firmware of the Super Routers (HG633 & D-Link 3782). This would make it easier to know whether we have the latest firmware and any problems associated with that firmware, instead of searching the forums, which don't really state anything. ... View more

It would be great if we could enable a Guest Network via the Super Routers (HG633/D-Link3782) or the Wi-Fi Hub. This would be good for people who don't want to hand out their Wi-Fi password and enable guests to connect to their network when they need to. I don't know if any of your routers support this, but it would be amazing if this could be implemented. I know that i would definitely use this feature if it was available and so would many others.   Thanks. ... View more

device control on router really needs to be implemented i dont know if you are aware of how difficult it is to get a child off a console or prevent them sneaking on it in the middle of the night most other routers allow you to specify a time when a device can be online or off line ive seen the homework settings but they are useless really as they turn all devices off which isnt really any good as other people need to use the internet at these times ... View more

Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc... Anyone without kids may say "just tell them.... or just switch of the router." Anyone with kids will say "Another huge screaming match EVERY night." Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue.   PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE.   I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am)   I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be. ... View more

Hi, Reading posts regarding fibre to house connections, there is obviously a great demand for fast reliable network. Why doesn't Talktalk partner up with say Truespeed (based in South West) as they connect fibre cable (that is NOT shared with anyone else)  direct to house that guarentees stable, fast connection. A good alternative to BT/Openreach, Virgin and Sky. Copper land line can remain for use if customer still needs it (although I can see it will be a thing of the past). 5G will be a strong contender however I think people are put off by dominating eastern tec/gov..... Yours sincerely   Simon M ... View more

Is the broadband test accurate? I did a test side by side on the same computer but on different tabs. One of them was on Ookla and the other was on TalkTalk but I got completely different results. Ookla says I got 15mbps and Talk Talk says I got 37mbps. Overall, I trust Okkla more, but if I'm wrong please correct me. ... View more

My contract reached the 18 month end and the monthly fee increased so I went into my account to find a better deal. There was no option to sign up for a better deal so I tried to phone but due to Covid-19 no agents were available to take my call. I had found a better deal with Vodafone but was quite happy with TT and the router so was quite willing to take out a new contract. I there had been an option to take out a new contract with TT on my account page I would have done this but as I was unable to contact TT the easiest option for me was to change supplier. Talktalk needs to look at it's business model with existing customers by automatically offering a better deal rather relying on customer inertia staying on a  less favorable plan. ... View more

For users like me how about providing us with a modem only.  When I originally upgraded to fibre broadband TT supplied me an HG633 router which I put into bridge mode.  Now I've upgraded to the latest fibre and along comes a new router, the Sagemcom.  However I can't find a way of putting it into bridge mode and, in any case, all I want is a modem as I have my own router behind the modem. So, TT have supplied with a device which is listed at £120, which I can't use and I very much doubt I could get that £120 as a discount if I returned the device. I am probably not alone in only needing a modem so why not allow for that by providing it as an option. ... View more