Your Ideas

Provide an area where we sites can be reported that are not categorised by homesafe. Also, provide more personal site block options (think you get 10 at present).  ... View more

As a result of current and past problems regarding low fibre speed and buffering at times.   When using the 'Speed Test Checker' it would be nice to be able to see a record of previous speed tests, I'm aware that you are able to see them so why can't we?    I know this wont sort out a problem but it would be nice to be able to refer back and see if there is a obvious pattern to the problem.   ... View more

Option on the website and app to register your interest for fibre to be brought to your area would be an excellent addition! ... View more

Most users like myself are "Broadband speed limited", due to the network infrastructure. By this i mean the Maximum speed that the Fibre and Connection will work at.  As an example even though my copper cable is only 800 yards to nearest Green Fibre box, i can only get a MAX of 41000 line speed. As an idea can TalkTalk not investigate and report on ways that this could be resolved. Thus allowing the customer to increase broadband download speed if it was requested. In all cases a report on the line would be helpfull if a boost was requested.       ... View more

Can we have a publised email address for customers service so we don't have to que waiting for someone to answer the phone.  ... View more

Would love to be able to login to the router and have an option to customize the allowed bandwidth for each connected device. Having this come as standard to the customer is a big selling point in my opinion.   The Ad should go something like this "no matter your internet speed a device could be hogging up your available bandwidth causing lags in your games and video streams on other devices but with talktalk broadband you get the hub9000 and can easily limit and prioritise your devices and available bandwidth. No more angry children equals a happier home"     ... View more

It would be great if we could enable a Guest Network via the Super Routers (HG633/D-Link3782) or the Wi-Fi Hub. This would be good for people who don't want to hand out their Wi-Fi password and enable guests to connect to their network when they need to. I don't know if any of your routers support this, but it would be amazing if this could be implemented. I know that i would definitely use this feature if it was available and so would many others.   Thanks. ... View more

When Openreach FTTP full fibre is available from TalkTalk in my area I'd like to refer FTTP friends to TalkTalk for an ultrafast discount on our services.  Similar to the UFO refer a friend.   A fast take up of full fibre connections would help to cover the hardware costs of the FTTP exchange upgrade. ... View more

Although TalkTalk Homesafe (paired with Scam Protection), do an excellent job at blocking unsuitable websites from kids, it's easily by-passable through the use of a VPN Service. Anyone, not just tech-savvy children/teens, can easily download VPN apps from the Google Play Store/Apple App Store (with several of them available for free) and can bypass all set filters on the home network.   It would be great if TalkTalk's Homesafe service had an option to block VPN Services. It shouldn't be enabled by default, since I'm sure that some user's would need to use a VPN Service for work-related purposes (or whatever 😉 ), but for those that do want to turn it on, can.    I understand that you can change your DNS Provider (OpenDNS provide a VPN Blocking Service by the way), but for people that don't want the extra added hassle (like me), it would be a great feature, I'm sure!   I'd love to know what other people think of this idea, and whether or not you think would be a useful feature in practice.    Many thanks,  Anisa Khalifa. ... View more

device control on router really needs to be implemented i dont know if you are aware of how difficult it is to get a child off a console or prevent them sneaking on it in the middle of the night most other routers allow you to specify a time when a device can be online or off line ive seen the homework settings but they are useless really as they turn all devices off which isnt really any good as other people need to use the internet at these times ... View more

Recently, I was having problems with WiFi connectivity. I switched on Band Steering and Airtime Fairness (I have a HG633 router), and these problems seem to have disappeared. No more disconnections and wireless connectivity seems to have improved.    Why don't TalkTalk switch on these settings automatically on all routers? Could this be implemented with a firmware update?   A customer could always switch them off if they want through the routers settings.   This is just a suggestion. Let me know what you think. I know everyone's circumstances and environments are different. What worked for me, may not work for someone else.  ... View more

Could there be a page that states the latest firmware of the Super Routers (HG633 & D-Link 3782). This would make it easier to know whether we have the latest firmware and any problems associated with that firmware, instead of searching the forums, which don't really state anything. ... View more

It’s about time we are able to have the option of internet only lines surely , literally everybody has mobile phones I hate using the house phone because it costs a fortune in comparison to mobile calls so I think talktalk should offer internet only packages for data only no voice calling abilities at a cheaper discounted rate just a thought lol x ... View more

Hi Please can you add a new section within your Forum Index relating to relavent Hardware, eg  Routers /  TalkTalk Wifi Hub FAST5364   as I have found it very difficult to find any pratical information about the new router.  Please also add additional Labels,  TalkTalk Wifi Hub FAST5364 , Hardware, Routers   Thanks for consideration. ... View more

For users like me how about providing us with a modem only.  When I originally upgraded to fibre broadband TT supplied me an HG633 router which I put into bridge mode.  Now I've upgraded to the latest fibre and along comes a new router, the Sagemcom.  However I can't find a way of putting it into bridge mode and, in any case, all I want is a modem as I have my own router behind the modem. So, TT have supplied with a device which is listed at £120, which I can't use and I very much doubt I could get that £120 as a discount if I returned the device. I am probably not alone in only needing a modem so why not allow for that by providing it as an option. ... View more

The provided WiFi Router implements a very restricted DHCP service as follows:   1. It cannot be disabled (this means that I cannot use another device on my home network as a DHCP server)   2. It does not allow addresses to be reserved for networked devices based on their MAC Address.   3. As a result of points #1 and #2 the Port Forwarding provided is strictly limited to devices that are always switched on or are manually configured to have a static address which is outside of the DHCP range.   My suggestion is to update routers to provide a 'more complete' DHCP service that addresses the above limitations.   Thank you ... View more

Please add parental controls to the new Wifi Hub, very disapointed these are not available as I found them more useful than homesafe at blocked web access at certain times , especially when savvy chicldren can remove the app of their devices by resetting them!   It worked perfectly on the router parental controls and for a little time and effort setting them up it was very useful. ... View more

Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc... Anyone without kids may say "just tell them.... or just switch of the router." Anyone with kids will say "Another huge screaming match EVERY night." Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue.   PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE.   I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am)   I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be. ... View more

Be able to set up times that devices can log on to the WiFi. For example restrict gaming consoles over night.  ... View more