Your Ideas

The provided WiFi Router implements a very restricted DHCP service as follows:   1. It cannot be disabled (this means that I cannot use another device on my home network as a DHCP server)   2. It does not allow addresses to be reserved for networked devices based on their MAC Address.   3. As a result of points #1 and #2 the Port Forwarding provided is strictly limited to devices that are always switched on or are manually configured to have a static address which is outside of the DHCP range.   My suggestion is to update routers to provide a 'more complete' DHCP service that addresses the above limitations.   Thank you ... View more

It would be great if we could enable a Guest Network via the Super Routers (HG633/D-Link3782) or the Wi-Fi Hub. This would be good for people who don't want to hand out their Wi-Fi password and enable guests to connect to their network when they need to. I don't know if any of your routers support this, but it would be amazing if this could be implemented. I know that i would definitely use this feature if it was available and so would many others.   Thanks. ... View more

Hi Please can you add a new section within your Forum Index relating to relavent Hardware, eg  Routers /  TalkTalk Wifi Hub FAST5364   as I have found it very difficult to find any pratical information about the new router.  Please also add additional Labels,  TalkTalk Wifi Hub FAST5364 , Hardware, Routers   Thanks for consideration. ... View more

Please add parental controls to the new Wifi Hub, very disapointed these are not available as I found them more useful than homesafe at blocked web access at certain times , especially when savvy chicldren can remove the app of their devices by resetting them!   It worked perfectly on the router parental controls and for a little time and effort setting them up it was very useful. ... View more

device control on router really needs to be implemented i dont know if you are aware of how difficult it is to get a child off a console or prevent them sneaking on it in the middle of the night most other routers allow you to specify a time when a device can be online or off line ive seen the homework settings but they are useless really as they turn all devices off which isnt really any good as other people need to use the internet at these times ... View more

For users like me how about providing us with a modem only.  When I originally upgraded to fibre broadband TT supplied me an HG633 router which I put into bridge mode.  Now I've upgraded to the latest fibre and along comes a new router, the Sagemcom.  However I can't find a way of putting it into bridge mode and, in any case, all I want is a modem as I have my own router behind the modem. So, TT have supplied with a device which is listed at £120, which I can't use and I very much doubt I could get that £120 as a discount if I returned the device. I am probably not alone in only needing a modem so why not allow for that by providing it as an option. ... View more

The online date on new broadband hubs is shown as Midnight on [given day]. By this you mean by 23:59 on that day - midnight of a certain day occurs at the beginning of a day at 00:00 and not the end of a day at 23:59.  I would love it if you would fix this. ... View more

Could there be a page that states the latest firmware of the Super Routers (HG633 & D-Link 3782). This would make it easier to know whether we have the latest firmware and any problems associated with that firmware, instead of searching the forums, which don't really state anything. ... View more

After adding Speed Boost to my fibre broadband I found that my download speed was still stuck at 38 Mbps. Quite a few people on the forums have found the same and have found that switching your router off for at least 30 minutes will often kickstart the regrade and remove the old limit.   TalkTalk should include this tip in the email which is sent when the boost is added to your account. This would avoid customer dissatisfaction at the apparent lack of any speed increase and also reduce follow-up support calls. ... View more

Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc... Anyone without kids may say "just tell them.... or just switch of the router." Anyone with kids will say "Another huge screaming match EVERY night." Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue.   PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE.   I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am)   I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be. ... View more

So recently i've been experiencing slow broadband speeds and my experience of TalkTalk customer support team on live chat, text, forum and phone line has been abysmal.   I've been told an openreach engineer was coming to visit, only to wait in all day to have nobody come - then when I call i'm told nobody was ever booked.   I've made a 'BrightSparks' appointment for Saturday only to get a text the next day saying my appointment on Wednesday was cancelled - I never had a wednesday appointment?   I was told I was getting a £16.54 credit to my account due to the slow speeds - not seen anything yet?   These are just a few examples, but where I have asked for confirmation each time I am told by call centre staff they're not able to send confirmation or emails. How can an ISP's technical support team not send emails?   If you make an appointment or get a credit to your account it should be immediately confirmed by email so you have some proof. ... View more

  Whilst we don't have a specific post code checking feature we have  Check your service  (login with your My Account details) which will tell you if there are any known issues in your area affecting your line. It also allows you to run a line test on your line to see if there are any issues.     Sorry if this idea is slighly hijacked from others but this goes into the suggestion a bit deeper than most. SUGGESTION: We need an easy way to report on line and see local outages asside from calling an onsite engineer or call centre (Typical in recent storms where many ISPs affected)   No good having an overall generic uk wide icon as this is not local area specific.  What is required is a postcode area reporting system so that others can quickly see if they are not alone when the broadband, email etc goes down. (somewhat similar to the current reporting page )  but with instant feedback giving the customer an idea on the state of their area / town line.  This way you dont have to call on neighbours at unearthly hours. Likewise when several people are reporting an issue this can raise the flag to TT to say hey there is an issue in this area lets investigate. Appreciate an area may not just contain TT customers, but the idea still stands as I am sure a postcode can be easily grouped to a town or even County to flag up an issue in that area.   Obviously if a local area issue is found with issues then a tag can be put against that post code/town/county   with different icons or simple wording as currently been tested, issues found , ETA to resolve, Work carried out & completed, etc. Obviously a small archive could be kept for a few months to ensure no re occurances etc. This instant feedback with either a listing in postcode or town or county alphabetical order etc. would be an easy way to see the number of reports in a recent time frame by anyone. Expanding from this idea TT could also use this system to flag areas known to be affected with planned maintance. This also may help free up the number of calls the call centres receive just because a customer can see immediate issues in their local area. !!   For added security & checking  you could be made to enter your phone number that is not displayed but could be cross checked to ensure they are a talktalk customer before the system logs the report. Also remember not all people are on social media so this is not an option way of reporting & seeing local outages.  Also when internet is lost  they are likely to be using a mobile data plan or their company internet access to report these issues. So the report system needs to be a quick,  easy to navigate & interpretate the system feedback. Certainly not embedded deep into various pages.  However links to the reporting page can be added to most of the TT website pages so it doesnt matter if you dont click on an exact link that the search engine gives you.   Remember this is for area specific outages & not for reporting individual specific line issues that may need an engieer to be called to their premises.   PLEASE seriously consider this as a great asset to all customers & perhaps TT themselves saving money on larger call centres & keeping their customers in the know & happy. ... View more

The homesafe homework settings currently give the option of 'Mon - Fri  only', but of course for school the important nights to get to bed on time  are Sun - Thu.   Would be great if you are able to review this setting  ... View more

We have recently purchased the Wi-Fi Hub and have noticed a significant improvement in the wireless coverage and performance throughout our home. However, we have children and are currently in an area without fibre, which means their devices and use case (i.e. youtube) often comprise more important services such as on-demand TV and Video!   Quality of Service (QoS) allows available bandwidth to be divvied up and prioritised between applications and devices. With good QoS rules, we could ensure that streaming video on our TV doesn’t stutter because of a big file be downloaded (or uploaded) at the same time, or that my work laptop isn’t sluggish when I'm trying to meet that last minute deadline while my kids are playing games online.   QoS has been a common feature of most premium ADSL routers for years and I believe this was also present on your HG633 - albeit it was only accessible via a hidden menu?! I truly believe that this would prove to be an invaluable feature of the Wi-Fi Hub and sincerely hope that it is considered for a future release?? ... View more

I have a very healthy 40/2 product from TT - VDSL2 From install I had over 50 days solid connection almost maxing the 40 down and 2 up (37.9Mbps (4.7KB/s)  and 1.8Mbps (229KB/s)   Is there any chance TT could up the rate a touch? 4Mb would nice, I 'm not asking for the full 6Mb I could suport based on my line and stats.   I know I could upgrade to the 70 package and get a very fast upload, but 38Mbps is enough not to justify a 10-20Mb dowbload?   Please consider it for fibre medium customers, I'm in for a 24 months contract and would apprecciate a small increase for free! More and more people are uploading images to facebook/instagram/twitter, even videos to youtube amd so on. The network can support it based on my stats, I am beeing capped at 40 and 2 (due to my pacjkage) but I can in theory support 56Mbps DL & 6.2Mbps UL based on sync. Latest update: Delivered This has now been delivered as we now offer an up to 10mb upload speed for our faster fibre package. ... View more

Hi I and many other people living in the rural areas have the problem of very slow speed and even if the area has a fibre in the green box if the wire from the box to us is still long we are refused a faster service because of the 10 meg min rule.   On talking to an open reach engineer he said it could done at between 5 and 8 meg but was not allowed to provide it because of the above.   It seems that a new band should be created for people in rural areas as anything faster than 1.0 to 1.5 meg would be better and you would be able to make lots of people join Taltalk    ... View more

I would love to see a 55/10 fibre boost for around £2 a month. This would be a nice middle ground for people who don't need or can't achieve 78/20. ... View more

Could we have a new router design that has one single light on to show that everything is working fine and if there is a problem, then the light changes colour, a bit like the Virgin Media Router Hub or the Vodafone Broadband Router. The thing is that during movie night at my house, when the lights are switched off, the flashing lights on the current router are a bit distracting, so a single, constant on light would be good. Also, I think the current router designs of both the HG533 & D-LINK 3782 are now old. A new router with a new design would be awesome! ... View more

Thanks for your suggestion. I can see that our stars have answered this already but I also wanted to mention that we also periodically review threads on the Community and mark best answers to help others find a solution more quickly. This is something that we'll be working on more in the coming months. Thanks again :)   Best Answers   ___________________________________________________________________________ There are thousands of issues/ faults in this forum. But nowhere to go for a definitive solution for them. Obviously issues that turn out to be hardware faults for instance couldn't be catered for, but there are many that can. Some of the problem is that every customer describes their fault in subtly different ways. So it's difficult to find one that matches. Equally when there's a positive match there often is no solution published. A known error log is a common feature else where. Obviously I've got a current issue!!!!! Why do the sky1 etc channels show as blank screens. I can guarantee I'm not the only one with this problem.   ... View more