Your Ideas

You could try responding to customers who have issues instead of just ignoring them until they go away and switch providers. FAR FROM HAPPY. ... View more

Is it me or are others finding it impossible to talk with TalkTalk?   No option to talk on the phone. no chat available.   My contract is coming to an end and it's not clear what the renewal deal is and I cannot speak to anyone.    ... View more

How about you start speaking to your customers before you don’t have any left ... View more

As of right now, a new customer such as myself who has a contract with another provider expiring next month, can't select a new Fibre 150 contract with you because there is a 2 month installation wait. Furthermore, if we start a 'Super Fast Fibre' contact for the time being, there is a £30 Fee to switch contracts. However, your 'Super Fast Fibre' doesn’t require an Engineer visit for most people. Suggestions: For this difficult time, you should allow people to sign up for your Fibre 150 Broadband & book an appointment for when Openreach start installations again, but give them the option to 'Go Live' sooner on a 'Super Fast Fibre' connection until that appointment date becomes available. Charging them for the Fibre 150 connection only from when the Openreach Installation takes place.   I've seen a fair amount of people question this, and it would really give your new potential customers a peace of mind. Please make it happen, or waiver the Contract Changing fee for all contracts taken out during this Covid-19 Period. So a customer can sign up with you now, then move to the contract that they really want when it is available.     @GondolaKindly sent me here. ... View more

Just putting this out there, because I know how stingy talktalk are. There's people around the UK currently working from home and need Technical assistance. You closed all your line because of the government guideline. However failed to think about US the PAYING customers who aren't getting the service we are paying for. No one to speak to, not even on the chats. Its terrible and your company is shambles.  I work for the NHS tech teams and can't do anything on your rubbish website to make the changes i need for the sites i need to go to. I can't assist NHS Staff which is one less worker who really needs to be there at the moment because of your idiotic choice in the way you have conducted your business in this time of NEED. Terrible company. TERRIBLE.  ... View more

seems with covid enforcing the shut down of virtually all talktalk customer care communications, complaints raised through the dedicated complaints process are being neglected. i raised a complaint via email and this generated an auto response which simply directed me to the overloaded and inadequate agent chat feature. this auto response didn't reassure that my complaint had been received and would be processed, albeit slowly under the circumstances. i appreciate the difficulty in trying to manage customer services during covid, but it's surely important to at least keep a skeleton staff monitoring complaints raised through the official process ... View more

Here’s an idea, try resolving problems instead of recommending things that are irrelevant. I’ve had no internet for four days, (which I need for work) tried contacting you on every platform and still no response or call back. ... View more

You know I have a fault, I have ran loads of speedtests yet you are still saying my line speed is 43Mb you know this is untrue,  it actually says you ran a test today and this is my measured speed I don't take kindly to being lied to Also you said when I reported this fault it would be sorted in 2 or 3 days but you already knew of this fault from other customers Why am I paying line rental when I don't have a working line? Why am I paying for after fibre when I have 7Mb of speed and why are you not updating me. Bet you don't publish this and when you don't I'll post a screenshot on your facebook and twitter ... View more

My contract reached the 18 month end and the monthly fee increased so I went into my account to find a better deal. There was no option to sign up for a better deal so I tried to phone but due to Covid-19 no agents were available to take my call. I had found a better deal with Vodafone but was quite happy with TT and the router so was quite willing to take out a new contract. I there had been an option to take out a new contract with TT on my account page I would have done this but as I was unable to contact TT the easiest option for me was to change supplier. Talktalk needs to look at it's business model with existing customers by automatically offering a better deal rather relying on customer inertia staying on a  less favorable plan. ... View more

Option on the website and app to register your interest for fibre to be brought to your area would be an excellent addition! ... View more

Coronavirus is really changing how businesses adapt and work. You closed down many of your phone lines and I can't reach you on the community forum or Twitter.    Talk Talk really needs to keep up pace and set up a chat on their website so customers can webchat with a TT staff regarding the issues they are facing.      ... View more

It is approaching Day 6, where I have no internet. I know TalkTalk wont be looking into this on the weekend.   Please could you send out a OPENREACH ENGINEER, to resolve my internet and no landline issue, this is a huge cause of concern for me please. I have provided my customer details.   I am quite sure in this instance you guys at talk talk would be feeling the exact same as me.   I understand the current climate, however I feel you guys should be prioritising on customers with NO internet whatsoever.   Please TALKTALK STAFF DO SOMETHING FOR ME!     ... View more

Hi there,   From reading the other posts it seems I need an employee to help me through the process of turning of the Scam Protection in order that I can use Teamviewer for some remote working.   Many thanks in advance,   JACK ... View more

Provide an area where we sites can be reported that are not categorised by homesafe. Also, provide more personal site block options (think you get 10 at present).  ... View more

It would be great if we could enable a Guest Network via the Super Routers (HG633/D-Link3782) or the Wi-Fi Hub. This would be good for people who don't want to hand out their Wi-Fi password and enable guests to connect to their network when they need to. I don't know if any of your routers support this, but it would be amazing if this could be implemented. I know that i would definitely use this feature if it was available and so would many others.   Thanks. ... View more

Could there be a page that states the latest firmware of the Super Routers (HG633 & D-Link 3782). This would make it easier to know whether we have the latest firmware and any problems associated with that firmware, instead of searching the forums, which don't really state anything. ... View more

Most users like myself are "Broadband speed limited", due to the network infrastructure. By this i mean the Maximum speed that the Fibre and Connection will work at.  As an example even though my copper cable is only 800 yards to nearest Green Fibre box, i can only get a MAX of 41000 line speed. As an idea can TalkTalk not investigate and report on ways that this could be resolved. Thus allowing the customer to increase broadband download speed if it was requested. In all cases a report on the line would be helpfull if a boost was requested.       ... View more

device control on router really needs to be implemented i dont know if you are aware of how difficult it is to get a child off a console or prevent them sneaking on it in the middle of the night most other routers allow you to specify a time when a device can be online or off line ive seen the homework settings but they are useless really as they turn all devices off which isnt really any good as other people need to use the internet at these times ... View more

Would love to be able to login to the router and have an option to customize the allowed bandwidth for each connected device. Having this come as standard to the customer is a big selling point in my opinion.   The Ad should go something like this "no matter your internet speed a device could be hogging up your available bandwidth causing lags in your games and video streams on other devices but with talktalk broadband you get the hub9000 and can easily limit and prioritise your devices and available bandwidth. No more angry children equals a happier home"     ... View more