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Broadband
Be able to set up times that devices can log on to the WiFi. For example restrict gaming consoles over night.
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Status:
Investigating
Submitted on
30-04-2019
08:29 PM
Submitted by
an1sa_k
on
30-04-2019
08:29 PM
Recently, I was having problems with WiFi connectivity. I switched on Band Steering and Airtime Fairness (I have a HG633 router), and these problems seem to have disappeared. No more disconnections and wireless connectivity seems to have improved. Why don't TalkTalk switch on these settings automatically on all routers? Could this be implemented with a firmware update? A customer could always switch them off if they want through the routers settings. This is just a suggestion. Let me know what you think. I know everyone's circumstances and environments are different. What worked for me, may not work for someone else.
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Status:
Not Right Now
Submitted on
02-08-2018
11:04 AM
Submitted by
an1sa_k
on
02-08-2018
11:04 AM
It would be great if we could enable a Guest Network via the Super Routers (HG633/D-Link3782) or the Wi-Fi Hub. This would be good for people who don't want to hand out their Wi-Fi password and enable guests to connect to their network when they need to. I don't know if any of your routers support this, but it would be amazing if this could be implemented. I know that i would definitely use this feature if it was available and so would many others. Thanks.
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device control on router really needs to be implemented i dont know if you are aware of how difficult it is to get a child off a console or prevent them sneaking on it in the middle of the night most other routers allow you to specify a time when a device can be online or off line ive seen the homework settings but they are useless really as they turn all devices off which isnt really any good as other people need to use the internet at these times
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Broadband
Status:
Investigating
Submitted on
03-11-2018
01:31 PM
Submitted by
OrangeReaper
on
03-11-2018
01:31 PM
The provided WiFi Router implements a very restricted DHCP service as follows: 1. It cannot be disabled (this means that I cannot use another device on my home network as a DHCP server) 2. It does not allow addresses to be reserved for networked devices based on their MAC Address. 3. As a result of points #1 and #2 the Port Forwarding provided is strictly limited to devices that are always switched on or are manually configured to have a static address which is outside of the DHCP range. My suggestion is to update routers to provide a 'more complete' DHCP service that addresses the above limitations. Thank you
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Broadband
Hi
Please can you add a new section within your Forum Index relating to relavent Hardware,
eg Routers / TalkTalk Wifi Hub FAST5364
as I have found it very difficult to find any pratical information about the new router. Please also add additional Labels, TalkTalk Wifi Hub FAST5364 , Hardware, Routers
Thanks for consideration.
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Broadband
Status:
Investigating
Submitted on
29-03-2018
09:51 AM
Submitted by
an1sa_k
on
29-03-2018
09:51 AM
Could there be a page that states the latest firmware of the Super Routers (HG633 & D-Link 3782). This would make it easier to know whether we have the latest firmware and any problems associated with that firmware, instead of searching the forums, which don't really state anything.
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Broadband
The ideas simple. a 2nd section to the MyTalkTlak app Section 2 Router control. In section 2 you have full access to control perental controls, to dissable and enable settings for brosing and also firewall control. Along with the ability to enable and disable scam protection than having to phone or create threads.
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Broadband
Status:
Not Right Now
Submitted on
06-07-2018
12:14 AM
Submitted by
px03afk
on
06-07-2018
12:14 AM
For users like me how about providing us with a modem only. When I originally upgraded to fibre broadband TT supplied me an HG633 router which I put into bridge mode. Now I've upgraded to the latest fibre and along comes a new router, the Sagemcom. However I can't find a way of putting it into bridge mode and, in any case, all I want is a modem as I have my own router behind the modem.
So, TT have supplied with a device which is listed at £120, which I can't use and I very much doubt I could get that £120 as a discount if I returned the device.
I am probably not alone in only needing a modem so why not allow for that by providing it as an option.
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Broadband
Homesafe doesn't address a major issue for parents - ensuring our children get a good night's sleep. I have moved to talktalk from another provider where I used my own netgear wifi router (plugged into their modem) which gave me parental control facilities. This allowed me to block all wifi between scheduled times (say 9.30pm to 8am) every day on specific devices. Other devices (such as adults' phones) were not blocked. It is important that this allowed blocking across midnight, unlike homesafe, and also unlike homesafe, all wifi, not just chosen websites (which leaves loads of apps still available like the xbox app) was blocked. Given that individual devices can be seen by the superhub router talktalk provide, this should be a relatively simple to incorporate, and could be added to the admin functionality of the superhub. Thousands of parents would thank you!) (I would happily continue to use my netgear router (as I had intended to do) but it does not have a adsl socket, and when plugged into the superhub ethernet socket I can no longer access the admin settings as it has the same IP address 192.168.1.1 as the superhub, With last provider the modem had a differnet ip address (192.168.1.0) so this was not an issue.)
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Broadband
Status:
Not Right Now
Submitted on
16-07-2018
07:41 PM
Submitted by
dakotadevil
on
16-07-2018
07:41 PM
Please add parental controls to the new Wifi Hub, very disapointed these are not available as I found them more useful than homesafe at blocked web access at certain times , especially when savvy chicldren can remove the app of their devices by resetting them! It worked perfectly on the router parental controls and for a little time and effort setting them up it was very useful.
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Broadband
Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc...
Anyone without kids may say "just tell them.... or just switch of the router."
Anyone with kids will say "Another huge screaming match EVERY night."
Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue.
PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE.
I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am)
I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be.
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Broadband
Status:
Not Right Now
Submitted on
17-01-2019
01:49 AM
Submitted by
Hawayman
on
17-01-2019
01:49 AM
Read them here something has gone wrong at talktalk complacency? https://www.broadband.co.uk/broadband/providers/talktalk/reviews/
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Broadband
Status:
Not Right Now
Submitted on
03-08-2018
12:16 PM
Submitted by
jklloyd
on
03-08-2018
12:16 PM
We have recently purchased the Wi-Fi Hub and have noticed a significant improvement in the wireless coverage and performance throughout our home. However, we have children and are currently in an area without fibre, which means their devices and use case (i.e. youtube) often comprise more important services such as on-demand TV and Video! Quality of Service (QoS) allows available bandwidth to be divvied up and prioritised between applications and devices. With good QoS rules, we could ensure that streaming video on our TV doesn’t stutter because of a big file be downloaded (or uploaded) at the same time, or that my work laptop isn’t sluggish when I'm trying to meet that last minute deadline while my kids are playing games online. QoS has been a common feature of most premium ADSL routers for years and I believe this was also present on your HG633 - albeit it was only accessible via a hidden menu?! I truly believe that this would prove to be an invaluable feature of the Wi-Fi Hub and sincerely hope that it is considered for a future release??
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Broadband
After adding Speed Boost to my fibre broadband I found that my download speed was still stuck at 38 Mbps. Quite a few people on the forums have found the same and have found that switching your router off for at least 30 minutes will often kickstart the regrade and remove the old limit. TalkTalk should include this tip in the email which is sent when the boost is added to your account. This would avoid customer dissatisfaction at the apparent lack of any speed increase and also reduce follow-up support calls.
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Broadband
Status:
Not Right Now
Submitted on
20-03-2019
09:38 PM
Submitted by
Anonymous
on
20-03-2019
09:38 PM
Hello, As far as some people know even with the speed of 63MBPS+ it still not powerful to use in this today's generation. With some parts of the UK receiving 100+MBPS with TalkTalk there still a massive section of the UK not having the advantage of this speed from TalkTalk/OpenReach even though people want this so bad. So I was thinking why haven't TalkTalk done this but to show a Live MAP of the Area's that are Planned to increase speeds and What speed they aiming for, The speeds that the Area is already receiving (Not by Postcode) & Area's that they not planning to increase yet. Most of us would like to see the development of areas and what area's are next to be upgraded and off-course to see if there area next. Even though in my own opinion it be a great idea to see the progress on the broadband development side instead of waiting here in silent having to wait till news have hit a news site like ISPPreview
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Broadband
Status:
Investigating
Submitted on
07-03-2019
10:21 PM
Submitted by
Johnross000
on
07-03-2019
10:21 PM
How about the new firmware / software of the router allows to pick icons manually out of a larger selection than the ones already on offer, some of them are white, which cant be seen against the background of the webpage. But when i was trying to (sad i know) change the names on my devices so i knew what they were i couldnt add things like, Laptop, PC, Amazon, Smart Device, Smart Plug, Lights, PS4 etc, rather just Computer, Audio/Visual, Gaming Console etc... So i would like to suggest adding an add Custom Name option that you can pick from manually adding icons too. I understand some people may or may not agree, but i like to have these things the way i like them sorted lol
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Broadband
The online date on new broadband hubs is shown as Midnight on [given day]. By this you mean by 23:59 on that day - midnight of a certain day occurs at the beginning of a day at 00:00 and not the end of a day at 23:59. I would love it if you would fix this.
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Broadband
Status:
Investigating
Submitted on
09-04-2018
11:06 AM
Submitted by
mhowarth
on
09-04-2018
11:06 AM
So recently i've been experiencing slow broadband speeds and my experience of TalkTalk customer support team on live chat, text, forum and phone line has been abysmal.
I've been told an openreach engineer was coming to visit, only to wait in all day to have nobody come - then when I call i'm told nobody was ever booked.
I've made a 'BrightSparks' appointment for Saturday only to get a text the next day saying my appointment on Wednesday was cancelled - I never had a wednesday appointment?
I was told I was getting a £16.54 credit to my account due to the slow speeds - not seen anything yet?
These are just a few examples, but where I have asked for confirmation each time I am told by call centre staff they're not able to send confirmation or emails. How can an ISP's technical support team not send emails?
If you make an appointment or get a credit to your account it should be immediately confirmed by email so you have some proof.
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Broadband
Whilst we don't have a specific post code checking feature we have Check your service (login with your My Account details) which will tell you if there are any known issues in your area affecting your line. It also allows you to run a line test on your line to see if there are any issues.
Sorry if this idea is slighly hijacked from others but this goes into the suggestion a bit deeper than most. SUGGESTION: We need an easy way to report on line and see local outages asside from calling an onsite engineer or call centre (Typical in recent storms where many ISPs affected)
No good having an overall generic uk wide icon as this is not local area specific. What is required is a postcode area reporting system so that others can quickly see if they are not alone when the broadband, email etc goes down. (somewhat similar to the current reporting page ) but with instant feedback giving the customer an idea on the state of their area / town line. This way you dont have to call on neighbours at unearthly hours. Likewise when several people are reporting an issue this can raise the flag to TT to say hey there is an issue in this area lets investigate. Appreciate an area may not just contain TT customers, but the idea still stands as I am sure a postcode can be easily grouped to a town or even County to flag up an issue in that area.
Obviously if a local area issue is found with issues then a tag can be put against that post code/town/county with different icons or simple wording as currently been tested, issues found , ETA to resolve, Work carried out & completed, etc. Obviously a small archive could be kept for a few months to ensure no re occurances etc. This instant feedback with either a listing in postcode or town or county alphabetical order etc. would be an easy way to see the number of reports in a recent time frame by anyone.
Expanding from this idea TT could also use this system to flag areas known to be affected with planned maintance. This also may help free up the number of calls the call centres receive just because a customer can see immediate issues in their local area. !!
For added security & checking you could be made to enter your phone number that is not displayed but could be cross checked to ensure they are a talktalk customer before the system logs the report.
Also remember not all people are on social media so this is not an option way of reporting & seeing local outages. Also when internet is lost they are likely to be using a mobile data plan or their company internet access to report these issues. So the report system needs to be a quick, easy to navigate & interpretate the system feedback. Certainly not embedded deep into various pages. However links to the reporting page can be added to most of the TT website pages so it doesnt matter if you dont click on an exact link that the search engine gives you.
Remember this is for area specific outages & not for reporting individual specific line issues that may need an engieer to be called to their premises.
PLEASE seriously consider this as a great asset to all customers & perhaps TT themselves saving money on larger call centres & keeping their customers in the know & happy.
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