Your Ideas

I can't find a way to compliment the Talktalk or the engineer who fixed my broadband fault overnight. Brilliant!  Silver surfer with TT many years. Always rate 5 star. ... View more

How about you start speaking to your customers before you don’t have any left ... View more

I don't know how many head office colleagues there are but the CEO's email this morning that 240 of them are moving over to call centres makes me wonder how many head office people they really need and might it not be a good idea to keep those 240 and possibly others on permanent call centre duty! ... View more

A proper Bulletin Board style forum (e.g. phpBB or Simple Machine) would make it simpler to follow threads, and would allow users to find their posts easier.   Failing this a "find my posts" link would make it easier to see if someone has commented on a post they made. ... View more

You would have thought that in these "green" days - When dispatching new equiipment, that TalkTalk would have provided a post paid - return envelope in the package to return an old router - for proper recyling - to save it from ending up on the tip ? ... View more

Talktalk is a communications company right? So my idea is that just maybe Talktalk should try actually communicating with it's customers instead of using a community forum to attempt to compensate for it's lack of customer service. Radical idea I know.    What a useless company.  I want nothing more to do with them. 👋🏽 Goodbye ... View more

Coronavirus is really changing how businesses adapt and work. You closed down many of your phone lines and I can't reach you on the community forum or Twitter.    Talk Talk really needs to keep up pace and set up a chat on their website so customers can webchat with a TT staff regarding the issues they are facing.      ... View more

Why can't we just have one account for account services and the forum? At least when setting up the forum account, why not force people to complete the profile completely? This would save time when people had queries, the OCE's wouldn't have to ask people to fill it out and would be able to respond immediately.  Seems senseless not to have those items auto filled from the service account. Status changed to: Accepted This idea has been reviewed by the community, our product teams and accepted as an idea we can implement in the future. ... View more

...thought this latest offering from Talk Talk graphics (see bottom right corner of screenshot) is uncalled for and should be removed :       ... View more

Hi, There are hundreds of queries and problems being posted in the community. Lots of them reflected a fact that no phone or live chat customer care makes customers feel worried. And they posted similar issues with different titles and description.  Why not let the live chat agents work from home to record the customer concerns and connect with responsible team? It will bring a better customer satisfaction as well as a better recorded to-do list.  ... View more

Hi would be good or better if the ads where do like on other site on the page not as like slow pop ups which cause the pages on the site to load longer.   Why have them that way and why also are we able to hit a cross to get rid of them when loaded why have it when u can close them.     As even when the change it takes time to do it load the next one.   need looking at as not helping us users on the thead pages and on the site in normal.   Would be ok if they where on the page to the side but pop up on SLOW THE PAGE LOADING DOWN    which is not helping people get the info from the site or get us to help people. ... View more

Who on earth designed this forum? It is like no other I've ever encountered, being almost impossible to navigate. Why can't you simply have a conventional layout, with a page of headings leading to answers.   Instead, you're presented with 'Our Blog' – no thanks, I wanted a forum.   'Your Ideas' – no ideas here, simply a box to create a hew heading. Where do you you find all the others? If I forget to bookmark my topic, there's no way of finding it again unless I follow a link from a TalkTalk email.   'About the community' Introduce yourself, etc. What's the point when you can't find anything resembling a forum with other people on it?   'Beat the scammers' – again, no forum in sight, just a page full of pre-prepared FAQs. I'm sure there used to be a proper forum at one time, but this seems specifically designed to deter as many people as possible. ... View more

Having two talktalk logins, one for myaccount and another for the community pages doesn't sit right.  it feels dumb. Why not just have a talktalk profile, as part of your account, that is used for posting gubbins on the community forums. Your personal details are requested by the community profile anyway, and if you're logging a fault, query or complaint you're asked for your landline number so it can be tracked. That's a lot of redundant steps. If it's a "security issue", have a profile linked to the myaccount page, then have a handshake between the two portals (account and community) if/when a customer decides they want to spend time on the forums. Also, just have a drop down menu for the 'idea labels', it'd be less of a faff given that it's a restricted set of options. ... View more

Enable Personal Messaging for all members but set the default for receipt of Personal Messages for all members to Ignore All.   Members should choose to accept messages from other members on a per member request basis. Add to Community Private Messenger Settings the options for Ignore All / Accept All / Accept or Ignore Individually. ... View more

Hi Given that help with your service area on forum has around 40,000 more posts than next most popular area - lounge - it would appear that most on here go to forum to seek assistance when all things are not working well within their talktalk package? On that basis I feel it would assist us all if that particular area took took position on list of where to post with in the forum. Never fully understood why the most subscribed area is buried down to nearly bottom of list. Better still would be if when driven to forum in state of flux over internet, phone or tv loss, that we could assisted further by not only having Help with Service at top of forum list but also broken down into areas most used within that help with service.  I would guess probably fibre/broadband,  phone, tv, billing as so on?  I.e. cut out middle man of having to click help with service before choosing your particular area.  I've been using forum for a bit now and more conversant but I know in the beginning it looked quite a confusing affair, hence why I generally use it only to complain about my service to be honest! Other small issue that would also help is when you wish to switch areas in forum that you don't have to go back to start when you hit home above the area you are in . . i.e. I can go from your ideas at top straight to billing or something without having to go all way out and clicking on go to forum again.  I now see I can choose label to the right of this box but suspect that is more to do with area this is to be posted?  Thank you ... View more

At present if you are in a forum sub-section and hit the home button you are taken straight to the main page. You then have to start back in by clicking on community. If the main forum page (the forum index) was added to the navigation path it would allow the user to head straight to the next section they wished to view.   EG. at the top of the page    Home - Your Ideas - New Idea  could be altered to             Home - ForumIndex - Your Ideas - New Idea   ... View more

I can't find a way to do this. Sometimes people want to change their username but there's no obvious existing mechanism to do this, or an obvious forum in which to make the request. ... View more

After I posted looking for help in January then again today I end up with someone commenting offering the help that was unsuitable for me and the access I have, I thought there was only 1 comment on my January post that suggested I go to twitter, turns out there was more that suggest I use this online service for support however I needed a phone number. So big man @****** decides to comment on today's post and suggest I ensure my details are online so I can use online support. I told him I've been emailing back and forth for 2 months and still no resolution. He just has to pull me up about my previous post and how I never responded to previous comments.. Which were offering support but support that wasn't what I was looking for as I was already engaged with the online team and no resolution was in sight! Then big man has to remind me "what actually happened" as if hes some sort of moderator! This is supposed to be for online support! Not for a customer to come along and leave feeling bullied and picked on! @******* should be ashamed of himself.    ... View more