Your Ideas

Hi Given that help with your service area on forum has around 40,000 more posts than next most popular area - lounge - it would appear that most on here go to forum to seek assistance when all things are not working well within their talktalk package? On that basis I feel it would assist us all if that particular area took took position on list of where to post with in the forum. Never fully understood why the most subscribed area is buried down to nearly bottom of list. Better still would be if when driven to forum in state of flux over internet, phone or tv loss, that we could assisted further by not only having Help with Service at top of forum list but also broken down into areas most used within that help with service.  I would guess probably fibre/broadband,  phone, tv, billing as so on?  I.e. cut out middle man of having to click help with service before choosing your particular area.  I've been using forum for a bit now and more conversant but I know in the beginning it looked quite a confusing affair, hence why I generally use it only to complain about my service to be honest! Other small issue that would also help is when you wish to switch areas in forum that you don't have to go back to start when you hit home above the area you are in . . i.e. I can go from your ideas at top straight to billing or something without having to go all way out and clicking on go to forum again.  I now see I can choose label to the right of this box but suspect that is more to do with area this is to be posted?  Thank you ... View more

...thought this latest offering from Talk Talk graphics (see bottom right corner of screenshot) is uncalled for and should be removed :       ... View more

Why can't we just have one account for account services and the forum? At least when setting up the forum account, why not force people to complete the profile completely? This would save time when people had queries, the OCE's wouldn't have to ask people to fill it out and would be able to respond immediately.  Seems senseless not to have those items auto filled from the service account. Status changed to: Accepted This idea has been reviewed by the community, our product teams and accepted as an idea we can implement in the future. ... View more

Hi would be good or better if the ads where do like on other site on the page not as like slow pop ups which cause the pages on the site to load longer.   Why have them that way and why also are we able to hit a cross to get rid of them when loaded why have it when u can close them.     As even when the change it takes time to do it load the next one.   need looking at as not helping us users on the thead pages and on the site in normal.   Would be ok if they where on the page to the side but pop up on SLOW THE PAGE LOADING DOWN    which is not helping people get the info from the site or get us to help people. ... View more

Who on earth designed this forum? It is like no other I've ever encountered, being almost impossible to navigate. Why can't you simply have a conventional layout, with a page of headings leading to answers.   Instead, you're presented with 'Our Blog' – no thanks, I wanted a forum.   'Your Ideas' – no ideas here, simply a box to create a hew heading. Where do you you find all the others? If I forget to bookmark my topic, there's no way of finding it again unless I follow a link from a TalkTalk email.   'About the community' Introduce yourself, etc. What's the point when you can't find anything resembling a forum with other people on it?   'Beat the scammers' – again, no forum in sight, just a page full of pre-prepared FAQs. I'm sure there used to be a proper forum at one time, but this seems specifically designed to deter as many people as possible. ... View more

Having two talktalk logins, one for myaccount and another for the community pages doesn't sit right.  it feels dumb. Why not just have a talktalk profile, as part of your account, that is used for posting gubbins on the community forums. Your personal details are requested by the community profile anyway, and if you're logging a fault, query or complaint you're asked for your landline number so it can be tracked. That's a lot of redundant steps. If it's a "security issue", have a profile linked to the myaccount page, then have a handshake between the two portals (account and community) if/when a customer decides they want to spend time on the forums. Also, just have a drop down menu for the 'idea labels', it'd be less of a faff given that it's a restricted set of options. ... View more

At present if you are in a forum sub-section and hit the home button you are taken straight to the main page. You then have to start back in by clicking on community. If the main forum page (the forum index) was added to the navigation path it would allow the user to head straight to the next section they wished to view.   EG. at the top of the page    Home - Your Ideas - New Idea  could be altered to             Home - ForumIndex - Your Ideas - New Idea   ... View more

After I posted looking for help in January then again today I end up with someone commenting offering the help that was unsuitable for me and the access I have, I thought there was only 1 comment on my January post that suggested I go to twitter, turns out there was more that suggest I use this online service for support however I needed a phone number. So big man @****** decides to comment on today's post and suggest I ensure my details are online so I can use online support. I told him I've been emailing back and forth for 2 months and still no resolution. He just has to pull me up about my previous post and how I never responded to previous comments.. Which were offering support but support that wasn't what I was looking for as I was already engaged with the online team and no resolution was in sight! Then big man has to remind me "what actually happened" as if hes some sort of moderator! This is supposed to be for online support! Not for a customer to come along and leave feeling bullied and picked on! @******* should be ashamed of himself.    ... View more

I can't find a way to do this. Sometimes people want to change their username but there's no obvious existing mechanism to do this, or an obvious forum in which to make the request. ... View more

The greeting message is starting to irritate me. I have been logging in almost daily but each time the system says to me "We’re starting to get worried, where have you been? " .   Given that most of us use the forum only when we have a problem, Talktalk should not "start to get worried" when we don't use it. When Talktalk's  system appears to be completely unaware that we are frequent visitors it simply worsens customer confidence.   So please change the greeting to something more sensible. ... View more

I don't post in the Community very often but when I do I always have a problem locating the "Start a Topic" button if I want to post on a problem I'm experiencing. I have committed the sin of piggy backing on someone elses topic when I was desperate.   Please add the Start a Topic button to the introduction page to make it easier for your customers to raise their problems or concerns. ... View more

Having a TalkTalk Community app would be amazing, rather than having to log in on the web browser of your phone.  ... View more

- eg. I'm ancient and white haired and male and actually dont wear glasses so none of the avatars are anything like me - only one whitehaired avatar and that is female.  Any way of uploading our own avatars? ... View more

It's driving me completely mad that I am supposed to remember a one login for my account and one login for the community. The logins are different formats. One uses my email address and one doesn't. They have different rules for passwords.  So, when I'm in my account and I click on Help ... it takes me to a different site altogether (though Chrome thinks it's the same domain... so keeps trying to use my account credentials) ... and the community site knows nothing about me or what I was doing or might need help with. Then the Chat advisors need to reconfirm all my details.  Start treating customers as people.  ... View more

Whilst exploring Community I see there have been competitions and giveaways. I'd like more fun competitions with valued TalkTalk themes and linked prizes like TV shop movies or TV viewing packages, fibre upgrades or mobile phones.  ... View more

There should be a way for users to recover a forgotten Community login name. The login page for Talktalk Community contains a link to click if you need help with your login name or password. But clicking on this link brings you to a page where only the password can be reset. There is no way to obtain help recovering your login name. The only method for recovering a login name seems to be to phone Talktalk. But doing that put me in a phone call of over 30 minutes with an agent who did not succeed in finding a way to find my login name. Eventually, by experiment I guess my login name. ... View more