Your Ideas

Stop effectively outsourcing your customer service to the general public. Your Community section relies on other customers to answer questions and provide help. YOU need to provide support, not rely on us to help each other. It's such a nerve!   Also: make your online chat much easier to find.   Thanks. ... View more

I can't find a way to compliment the Talktalk or the engineer who fixed my broadband fault overnight. Brilliant!  Silver surfer with TT many years. Always rate 5 star. ... View more

Is there a compatible through plug powerline adapter. I am short on sockets? ... View more

Perhaps all the customers pay more per month to improve the overall service.I would happily pay more to get a better service..People go on about the poor service and overseas call center ,the poor backup services etc.We all want Rolls Royce service for Mini price but is it time we pay more and bring more jobs back to the Uk especially at this time of redundancies.I read all these negative comments and feel we can’t keep asking for all these improvements without paying for them! Could not the shareholders also take some of the strain by taking less dividends which would increase customer satisfaction in the long term. I don’t work for Talktalk but have been with them since they took on Tiscali, I have always had a good service at with very little problems which as always sorted reasonable quickly. This is not saying they always get it right but you do get what we pay for!, ... View more

Am I missing something obvious? Make it obvious how to post a question to a community forum. Can't find what should be so clear . ... View more

Why can't we just have one account for account services and the forum? At least when setting up the forum account, why not force people to complete the profile completely? This would save time when people had queries, the OCE's wouldn't have to ask people to fill it out and would be able to respond immediately.  Seems senseless not to have those items auto filled from the service account. Status changed to: Accepted This idea has been reviewed by the community, our product teams and accepted as an idea we can implement in the future. ... View more

Over the past few months the amount of space advertisements have en-crouched on the Talktalk pages has been very noticeable. With the constant flickering / flashing that is constantly going on when I'm attempting to read my personal mail is getting out of hand.   It's not only annoyingly distracting I'm at a point where I DO NOT enjoy logging onto my talk talk account any more because its giving me mental anguish and emotionally draining. Come on talktalk for once start to think about your customers and not the final profit line, we will all benefit from a slight change in consideration for others and you will keep your customers.  ... View more

My elderly mum was interested in television services by talktalk, as ad in the daily mail said she'd get prime free for a year. She enquired about it, but decided to think about it. Was corralled into taking 18 month subscription after several high pressure sales cold calls, told she'd get prime for year and extra freeview channels. Several probs with setup, but eventually installed. No extra freeview, told for weeks that prime voucher was coming, when cooling off period over told it was never coming BUT to take out subscriptions with prime Amazon and talk talk would reimburse in year. This was clearly another lie. Luckily mum is classed as vulnerable, so on advice of Kent Police we previously had device fitted that records all calls made and received from her phone to protect her from fraudsters.  So luckily we have evidence of these shockingly sharp practices. Also charged mum for admin!, double billed her for Wi-Fi (which she doesn't use) and tv! And engineers setup despite being sent letter saying this was free. She's also been told she'll be called back by managers at call centre several times, been told her prime voucher is "on its way, keep checking" (until cooling off period was over), had phone out down on her. My idea is this: it's not really that clever to exploit a little old disabled pensioner, high five! we trapped her in an 18 month contract! and pinched a couple of extra pounds for good measure. I will go to the press, we will engage a solicitor! Normal people do not like the vulnerable to be exploited. The recordings are shocking and upsetting.   ... View more

...thought this latest offering from Talk Talk graphics (see bottom right corner of screenshot) is uncalled for and should be removed :       ... View more

Hi would be good or better if the ads where do like on other site on the page not as like slow pop ups which cause the pages on the site to load longer.   Why have them that way and why also are we able to hit a cross to get rid of them when loaded why have it when u can close them.     As even when the change it takes time to do it load the next one.   need looking at as not helping us users on the thead pages and on the site in normal.   Would be ok if they where on the page to the side but pop up on SLOW THE PAGE LOADING DOWN    which is not helping people get the info from the site or get us to help people. ... View more

You would have thought that in these "green" days - When dispatching new equiipment, that TalkTalk would have provided a post paid - return envelope in the package to return an old router - for proper recyling - to save it from ending up on the tip ? ... View more

A proper Bulletin Board style forum (e.g. phpBB or Simple Machine) would make it simpler to follow threads, and would allow users to find their posts easier.   Failing this a "find my posts" link would make it easier to see if someone has commented on a post they made. ... View more

Having two talktalk logins, one for myaccount and another for the community pages doesn't sit right.  it feels dumb. Why not just have a talktalk profile, as part of your account, that is used for posting gubbins on the community forums. Your personal details are requested by the community profile anyway, and if you're logging a fault, query or complaint you're asked for your landline number so it can be tracked. That's a lot of redundant steps. If it's a "security issue", have a profile linked to the myaccount page, then have a handshake between the two portals (account and community) if/when a customer decides they want to spend time on the forums. Also, just have a drop down menu for the 'idea labels', it'd be less of a faff given that it's a restricted set of options. ... View more

Who on earth designed this forum? It is like no other I've ever encountered, being almost impossible to navigate. Why can't you simply have a conventional layout, with a page of headings leading to answers.   Instead, you're presented with 'Our Blog' – no thanks, I wanted a forum.   'Your Ideas' – no ideas here, simply a box to create a hew heading. Where do you you find all the others? If I forget to bookmark my topic, there's no way of finding it again unless I follow a link from a TalkTalk email.   'About the community' Introduce yourself, etc. What's the point when you can't find anything resembling a forum with other people on it?   'Beat the scammers' – again, no forum in sight, just a page full of pre-prepared FAQs. I'm sure there used to be a proper forum at one time, but this seems specifically designed to deter as many people as possible. ... View more

I’ve just signed up to the community and have had to use an email address I wouldn’t consider a primary one due to the verification of what email addresses are allowed.   I understand the need for a valid email address, but maybe the community site could use the same verification as the main TalkTalk site when it comes to registration.   For example my email that is formatted like so (not my email, but same pattern) x@example.co (yes, .co) is apparently invalid.  ... View more

How about we, Talk Talk community members, stop doing Talk Talk's  work for them?  I have been repeatedly trying to resolve my issues since March 2020 and still have the same issues!!!  I have given up trying to liaise / communicate with the Chat-Line staff and just find the whole experience to be an unmitigated disaster.  Incompetent staff, with no-one taking responsibility to even attempt to provide an "adequate" customer service or experience!!  As soon as I can get to speak with someone (other than OFCOM) the sooner I can pull the plug on this outfit. Why should the community assist their other customers.  You don't go to a restaurant and get thrown an apron by the other diners who arrived at the restaurant before you.  JOKE JOKE JOKE of a company.  ... View more

At present if you are in a forum sub-section and hit the home button you are taken straight to the main page. You then have to start back in by clicking on community. If the main forum page (the forum index) was added to the navigation path it would allow the user to head straight to the next section they wished to view.   EG. at the top of the page    Home - Your Ideas - New Idea  could be altered to             Home - ForumIndex - Your Ideas - New Idea   ... View more

Hi, There are hundreds of queries and problems being posted in the community. Lots of them reflected a fact that no phone or live chat customer care makes customers feel worried. And they posted similar issues with different titles and description.  Why not let the live chat agents work from home to record the customer concerns and connect with responsible team? It will bring a better customer satisfaction as well as a better recorded to-do list.  ... View more