Your Ideas

Why not give support to your customers that PAY for a service, instead of hiding away like scared rats ? What is with you,  that you do everything possible to frustrate your own customers when they have problems that need resolving.   I've *wasted* almost £10 in mobile phone charges trying to cancel an engineers visit to my house. You have removed the Chat Application from the website so no-one can talk to you and you do not answer the phone.    No doubt the bill you send to me every month will arive before its due time with the correct amount.  Shall I hide and pretend your not there ?   What about the money I've wasted ? £10 and STILL no contact.   Its a Disgrace. An absolute waste of time. TalkTalk ? should be called SilenceSilence ... View more

This has been my wasted day. (And yes this is the report I posted on TrustPilot) . Never use an internet provider call talk talk they have the talk but they don't have the walk. Supposed to be here between eight and one with a promise not to be here long, and soon be done. They were to be the new broadband provider i might as well employed a water diviner. Waited all morning and afternoon I rang the provider and spoke to a baffooon. Told her I was still waiting for the engineer, "please hold sir while I check, be of good cheer". After a while, she got back to me to say, that she couldn't help as the service wasn't yet in play. So I began again to explain I had waited all day, and the engineer had gone astray. Sorry can't help you, you need the service department that's in a separate compartment. Please hold and I will put you through as I listen to green sleeves what else can you do. I explained once again what my problem was she said she would have a quick word with the boss. The answer from them was no contact was made with the engineer or his aide, they would check the logs when the vans returned to find out why my installation was spurned. We will rebook the appointment what do you say to waiting and wasting another day, and if you have time would you be a sport go to TrustPilot and leave a good report. Wasted all day and I earned no pay and nobody's told me a time or a day when they can supply and internet service only that there terrible sorry for the disservice. © Simon Russell All Rights Reserved Talk Talk. ... View more

a phone and internet system that works along with easy support ... View more

One of the things that really infuriate customers with regards to Talk Talk is the very poor customer service when you ring with a problem. Firstly you encounter an automated set up that asks you numerous questions regarding your identity and the nature of your call, and then proceeds to try and direct you to the website to get your problem answered. Once you have convinced the machine that you do want to speak to somebody you are put in a queue waiting for someone to answer your call. When the call is answered you are then asked the same questions you have already given before you start discussing your problem. Bearing in mind this is likely to be one of many calls the customer has made regarding the same issue that has either not been resolved or resolved and then has become a problem again, the Talk Talk employee does not appear to have a record of these issues so you start the process all over again. Surely it is very easy to gave a record of all customers issues so that they can be revisited whenever a customer phones. Your customer service is by far the worst of any company that I deal with and gets to the point of total frustration.  Please please improve things.                  ... View more

I'm enjoying using the new and upgraded TalkTalk Mail and its suite of applications. With many of the accounts that I manage, I have 2 Factor/Step Authentication enabled. As many of you might already know, it's a good way of making sure your account is more secure if your password is ever breached.   It would be amazing if this Security Feature could be implemented with TalkTalk Mail, obviously with the option to 'save your device', so you're not always entering verification codes.   Let me know what you think of this Suggestion, and whether you think it's a good idea.   Many thanks. ... View more

I have now spoken twice to customer services regarding cancellation of broadband.  On the first occasion I appeared to be cut off when I got to the stage of cancelling.  The person had offered a free WiFi hub so as I could upgrade.  He'd also told me that I could keep my email address but didn't mention that I would have to pay for it.  The second person seemed more knowledgeable and after speaking to her supervisor told me that they could not offer the hub for free and she informed me of the charge for email.   However, she was not aware of the cost of the upgraded service and seemed convinced that I would have to pay more than was stated in my account.  She did offer me a service which involved an engineer visiting my home but didn't know why that was necessary and I couldn't understand how the supposed upgrade would be of benefit to me. I eventually gave up as I was rather confused as to what was available.  I'm also quite angry that I may have agreed to the service with the hub on the basis that I could get the equipment for free which apparently is not possible. ... View more

It would be great if we could enable a Guest Network via the Super Routers (HG633/D-Link3782) or the Wi-Fi Hub. This would be good for people who don't want to hand out their Wi-Fi password and enable guests to connect to their network when they need to. I don't know if any of your routers support this, but it would be amazing if this could be implemented. I know that i would definitely use this feature if it was available and so would many others.   Thanks. ... View more

device control on router really needs to be implemented i dont know if you are aware of how difficult it is to get a child off a console or prevent them sneaking on it in the middle of the night most other routers allow you to specify a time when a device can be online or off line ive seen the homework settings but they are useless really as they turn all devices off which isnt really any good as other people need to use the internet at these times ... View more

Why can't we just have one account for account services and the forum? At least when setting up the forum account, why not force people to complete the profile completely? This would save time when people had queries, the OCE's wouldn't have to ask people to fill it out and would be able to respond immediately.  Seems senseless not to have those items auto filled from the service account. Status changed to: Accepted This idea has been reviewed by the community, our product teams and accepted as an idea we can implement in the future. ... View more

...thought this latest offering from Talk Talk graphics (see bottom right corner of screenshot) is uncalled for and should be removed :       ... View more

Hi would be good or better if the ads where do like on other site on the page not as like slow pop ups which cause the pages on the site to load longer.   Why have them that way and why also are we able to hit a cross to get rid of them when loaded why have it when u can close them.     As even when the change it takes time to do it load the next one.   need looking at as not helping us users on the thead pages and on the site in normal.   Would be ok if they where on the page to the side but pop up on SLOW THE PAGE LOADING DOWN    which is not helping people get the info from the site or get us to help people. ... View more

You would have thought that in these "green" days - When dispatching new equiipment, that TalkTalk would have provided a post paid - return envelope in the package to return an old router - for proper recyling - to save it from ending up on the tip ? ... View more

It is clear that you are having even more trouble than usual meeting the needs of your customers.  If you have had to close call centres can’t these calls be redirected to your employees at their homes.  If you are low on staff can’t you get volunteers, if offered the opportunity I would actually want the help people while treating them with respect and dignity.  ... View more

Recently, I was having problems with WiFi connectivity. I switched on Band Steering and Airtime Fairness (I have a HG633 router), and these problems seem to have disappeared. No more disconnections and wireless connectivity seems to have improved.    Why don't TalkTalk switch on these settings automatically on all routers? Could this be implemented with a firmware update?   A customer could always switch them off if they want through the routers settings.   This is just a suggestion. Let me know what you think. I know everyone's circumstances and environments are different. What worked for me, may not work for someone else.  ... View more

You've upgraded the My TalkTalk App (hooray!!), however it only has limited functionality (check bills and mobile usage) and anything else redirects you to the TalkTalk website. It would be amazing if you could check your service status within the app, use the community within the app (etc.). The whole point of an app is to make things to view easier, however with the redirects to the webpage and the constant logging in, you might as well just use the TalkTalk website. Please add more functionality to the My TalkTalk app. It needs it.  ... View more

Who on earth designed this forum? It is like no other I've ever encountered, being almost impossible to navigate. Why can't you simply have a conventional layout, with a page of headings leading to answers.   Instead, you're presented with 'Our Blog' – no thanks, I wanted a forum.   'Your Ideas' – no ideas here, simply a box to create a hew heading. Where do you you find all the others? If I forget to bookmark my topic, there's no way of finding it again unless I follow a link from a TalkTalk email.   'About the community' Introduce yourself, etc. What's the point when you can't find anything resembling a forum with other people on it?   'Beat the scammers' – again, no forum in sight, just a page full of pre-prepared FAQs. I'm sure there used to be a proper forum at one time, but this seems specifically designed to deter as many people as possible. ... View more

All May i suggest that the my account check under services and information regarding the connected router is updated, to correctly specify what router is actually connected to your system.  Can you not add a small icon that you can use if you change your router, that will update the data held.  All you have  do is click on what type of router is now connected and it's serial number.  At the moment the TalkTalk software informs me i have a SageMcom Fast 5364 attached. When in fact this is not true.  I am using a DG8041W, that has been online for 23 days, yet the TT software still insists that i am using a Fast5364.   This is preventing correct support and also preventing some routers from updating to the correct firmware level. ... View more

Can we have it so we have a single login to the myaccount site and the email services from talktalk. Always a pain managing both. Latest Update: Status: Accepted  @DB1980 Thanks for the idea, Single Sign On is definitely something we're going to explore in the near future, I'll keep you updated as this progresses. Although I've accepted the idea we'd love to see more "likes" from other members who want to see this idea brought to life.  ... View more