Your Ideas

...thought this latest offering from Talk Talk graphics (see bottom right corner of screenshot) is uncalled for and should be removed :       ... View more

Why can't we just have one account for account services and the forum? At least when setting up the forum account, why not force people to complete the profile completely? This would save time when people had queries, the OCE's wouldn't have to ask people to fill it out and would be able to respond immediately.  Seems senseless not to have those items auto filled from the service account. Status changed to: Accepted This idea has been reviewed by the community, our product teams and accepted as an idea we can implement in the future. ... View more

The pop-up's everytime we change pages are a real pain. I am a captive audience if I want to visit your site and to be frank I pay you to provide me with an internet service. It should not give you the right to bombard me with products & services from you or other suppliers. Opt me OUT!  ... View more

Although TalkTalk Homesafe (paired with Scam Protection), do an excellent job at blocking unsuitable websites from kids, it's easily by-passable through the use of a VPN Service. Anyone, not just tech-savvy children/teens, can easily download VPN apps from the Google Play Store/Apple App Store (with several of them available for free) and can bypass all set filters on the home network.   It would be great if TalkTalk's Homesafe service had an option to block VPN Services. It shouldn't be enabled by default, since I'm sure that some user's would need to use a VPN Service for work-related purposes (or whatever 😉 ), but for those that do want to turn it on, can.    I understand that you can change your DNS Provider (OpenDNS provide a VPN Blocking Service by the way), but for people that don't want the extra added hassle (like me), it would be a great feature, I'm sure!   I'd love to know what other people think of this idea, and whether or not you think would be a useful feature in practice.    Many thanks,  Anisa Khalifa. ... View more

Recently, I was having problems with WiFi connectivity. I switched on Band Steering and Airtime Fairness (I have a HG633 router), and these problems seem to have disappeared. No more disconnections and wireless connectivity seems to have improved.    Why don't TalkTalk switch on these settings automatically on all routers? Could this be implemented with a firmware update?   A customer could always switch them off if they want through the routers settings.   This is just a suggestion. Let me know what you think. I know everyone's circumstances and environments are different. What worked for me, may not work for someone else.  ... View more

It would be great if we could enable a Guest Network via the Super Routers (HG633/D-Link3782) or the Wi-Fi Hub. This would be good for people who don't want to hand out their Wi-Fi password and enable guests to connect to their network when they need to. I don't know if any of your routers support this, but it would be amazing if this could be implemented. I know that i would definitely use this feature if it was available and so would many others.   Thanks. ... View more

Hi would be good or better if the ads where do like on other site on the page not as like slow pop ups which cause the pages on the site to load longer.   Why have them that way and why also are we able to hit a cross to get rid of them when loaded why have it when u can close them.     As even when the change it takes time to do it load the next one.   need looking at as not helping us users on the thead pages and on the site in normal.   Would be ok if they where on the page to the side but pop up on SLOW THE PAGE LOADING DOWN    which is not helping people get the info from the site or get us to help people. ... View more

device control on router really needs to be implemented i dont know if you are aware of how difficult it is to get a child off a console or prevent them sneaking on it in the middle of the night most other routers allow you to specify a time when a device can be online or off line ive seen the homework settings but they are useless really as they turn all devices off which isnt really any good as other people need to use the internet at these times ... View more

Who on earth designed this forum? It is like no other I've ever encountered, being almost impossible to navigate. Why can't you simply have a conventional layout, with a page of headings leading to answers.   Instead, you're presented with 'Our Blog' – no thanks, I wanted a forum.   'Your Ideas' – no ideas here, simply a box to create a hew heading. Where do you you find all the others? If I forget to bookmark my topic, there's no way of finding it again unless I follow a link from a TalkTalk email.   'About the community' Introduce yourself, etc. What's the point when you can't find anything resembling a forum with other people on it?   'Beat the scammers' – again, no forum in sight, just a page full of pre-prepared FAQs. I'm sure there used to be a proper forum at one time, but this seems specifically designed to deter as many people as possible. ... View more

You've upgraded the My TalkTalk App (hooray!!), however it only has limited functionality (check bills and mobile usage) and anything else redirects you to the TalkTalk website. It would be amazing if you could check your service status within the app, use the community within the app (etc.). The whole point of an app is to make things to view easier, however with the redirects to the webpage and the constant logging in, you might as well just use the TalkTalk website. Please add more functionality to the My TalkTalk app. It needs it.  ... View more

At present if you are in a forum sub-section and hit the home button you are taken straight to the main page. You then have to start back in by clicking on community. If the main forum page (the forum index) was added to the navigation path it would allow the user to head straight to the next section they wished to view.   EG. at the top of the page    Home - Your Ideas - New Idea  could be altered to             Home - ForumIndex - Your Ideas - New Idea   ... View more

Can we have it so we have a single login to the myaccount site and the email services from talktalk. Always a pain managing both. Latest Update: Status: Accepted  @DB1980 Thanks for the idea, Single Sign On is definitely something we're going to explore in the near future, I'll keep you updated as this progresses. Although I've accepted the idea we'd love to see more "likes" from other members who want to see this idea brought to life.  ... View more

After I posted looking for help in January then again today I end up with someone commenting offering the help that was unsuitable for me and the access I have, I thought there was only 1 comment on my January post that suggested I go to twitter, turns out there was more that suggest I use this online service for support however I needed a phone number. So big man @****** decides to comment on today's post and suggest I ensure my details are online so I can use online support. I told him I've been emailing back and forth for 2 months and still no resolution. He just has to pull me up about my previous post and how I never responded to previous comments.. Which were offering support but support that wasn't what I was looking for as I was already engaged with the online team and no resolution was in sight! Then big man has to remind me "what actually happened" as if hes some sort of moderator! This is supposed to be for online support! Not for a customer to come along and leave feeling bullied and picked on! @******* should be ashamed of himself.    ... View more

I want to thank your representative Dennis Matambo, who was really helpful, professional and friendly.  However, I spent ages on the TalkTalk site and couldn’t find any way to do this.  Please make it easier! ... View more

Not all of TalkTalk customers are negative comments .I myself have had issues with them but have had prompt service and replies from  the TalkTalk agents A positive comments page showing the  better side of TalkTalk might help ... View more

When a customer reports a problem it should be possible to access records of these reports. In this way it would be possible to check back on whether such issues were corrected and concluded to the customer's satisfaction. This would help your agents to become more aware of how the issues should be handled and at the same time allow the customer to prepare their report on the basis of what they had experienced before, should such arise again.  ... View more

https://www.youtube.com/watch?v=w-SIManm_Qo   Please follow this link as a suggestion to change the currently annoying music that customers have to listen to when waiting for customer service. ... View more