Your Ideas

Hi would be good or better if the ads where do like on other site on the page not as like slow pop ups which cause the pages on the site to load longer.   Why have them that way and why also are we able to hit a cross to get rid of them when loaded why have it when u can close them.     As even when the change it takes time to do it load the next one.   need looking at as not helping us users on the thead pages and on the site in normal.   Would be ok if they where on the page to the side but pop up on SLOW THE PAGE LOADING DOWN    which is not helping people get the info from the site or get us to help people. ... View more

After I posted looking for help in January then again today I end up with someone commenting offering the help that was unsuitable for me and the access I have, I thought there was only 1 comment on my January post that suggested I go to twitter, turns out there was more that suggest I use this online service for support however I needed a phone number. So big man @****** decides to comment on today's post and suggest I ensure my details are online so I can use online support. I told him I've been emailing back and forth for 2 months and still no resolution. He just has to pull me up about my previous post and how I never responded to previous comments.. Which were offering support but support that wasn't what I was looking for as I was already engaged with the online team and no resolution was in sight! Then big man has to remind me "what actually happened" as if hes some sort of moderator! This is supposed to be for online support! Not for a customer to come along and leave feeling bullied and picked on! @******* should be ashamed of himself.    ... View more

I want to thank your representative Dennis Matambo, who was really helpful, professional and friendly.  However, I spent ages on the TalkTalk site and couldn’t find any way to do this.  Please make it easier! ... View more

Not all of TalkTalk customers are negative comments .I myself have had issues with them but have had prompt service and replies from  the TalkTalk agents A positive comments page showing the  better side of TalkTalk might help ... View more

It would be great if we could enable a Guest Network via the Super Routers (HG633/D-Link3782) or the Wi-Fi Hub. This would be good for people who don't want to hand out their Wi-Fi password and enable guests to connect to their network when they need to. I don't know if any of your routers support this, but it would be amazing if this could be implemented. I know that i would definitely use this feature if it was available and so would many others.   Thanks. ... View more

device control on router really needs to be implemented i dont know if you are aware of how difficult it is to get a child off a console or prevent them sneaking on it in the middle of the night most other routers allow you to specify a time when a device can be online or off line ive seen the homework settings but they are useless really as they turn all devices off which isnt really any good as other people need to use the internet at these times ... View more

   ... View more

At present if you are in a forum sub-section and hit the home button you are taken straight to the main page. You then have to start back in by clicking on community. If the main forum page (the forum index) was added to the navigation path it would allow the user to head straight to the next section they wished to view.   EG. at the top of the page    Home - Your Ideas - New Idea  could be altered to             Home - ForumIndex - Your Ideas - New Idea   ... View more

You've upgraded the My TalkTalk App (hooray!!), however it only has limited functionality (check bills and mobile usage) and anything else redirects you to the TalkTalk website. It would be amazing if you could check your service status within the app, use the community within the app (etc.). The whole point of an app is to make things to view easier, however with the redirects to the webpage and the constant logging in, you might as well just use the TalkTalk website. Please add more functionality to the My TalkTalk app. It needs it.  ... View more

When a customer reports a problem it should be possible to access records of these reports. In this way it would be possible to check back on whether such issues were corrected and concluded to the customer's satisfaction. This would help your agents to become more aware of how the issues should be handled and at the same time allow the customer to prepare their report on the basis of what they had experienced before, should such arise again.  ... View more

Can we have it so we have a single login to the myaccount site and the email services from talktalk. Always a pain managing both. Latest Update: Status: Accepted  @DB1980 Thanks for the idea, Single Sign On is definitely something we're going to explore in the near future, I'll keep you updated as this progresses. Although I've accepted the idea we'd love to see more "likes" from other members who want to see this idea brought to life.  ... View more

https://www.youtube.com/watch?v=w-SIManm_Qo   Please follow this link as a suggestion to change the currently annoying music that customers have to listen to when waiting for customer service. ... View more

I believe this is hidden away in software. My coding buddy confirmed it was accessible via some coding magic he did, I'd like this to be available in future. ... View more

Why is there a limit of 20 characters for the password on both the community (community.talktalk.co.uk) and my account (myaccount.talktalk.co.uk) profiles? If the passwords are hashed they should always return a fixed length.   64 characters seems a more reasonable limit.   Also, the community profiles allow spaces (great), but the my account profiles don't - any reason why?   The same could be said for the TalkTalk / Huawei router firmware not allowing spaces and limiting length etc. on both the admin account and WiFi passwords. ... View more

just wonder about asking talktalk for a reward system.  every time your bill is payed u recieve 1 point per pound points will be saved for certain rewards like :   EXAMPLE:   a: 3, 6 or 12 mnths entertainment boost = 3 mnths 500 points 6 mnths 1000 points 12 mnths 1500 points b: free sky movies for 3 or 6 mnths = 3 mnths 1200 points 6 mnths 2400 points c: free line rental for 12 mnths = 2500 points   various rewards like free film rental from 100 to 200 points ... View more

Apparently so i have been informed Talktalk tech support dont have access to a command prompt, probably one of the most useful tools in a techie's toolbox my suggestion is to allow them access ... View more

I want to set the 'Homework Time' from 10pm at night until 6am the following morning in order to stop my teenagers accessing the internet and not sleeping though the night! However, I can only set the time within one calendar day so at the moment it is set from midnight until 6am. Any chance of creating wider time parameters? ... View more

TT Community Page with Hidden Text/Link.....Why?   A very odd thing happened to me earlier on, so this is more of an "idea" message to the TalkTalk technicians who should look into it, although I'd like to hear back from any members who've experienced the same on their PC monitor, or anything similar on other pages (i.e. invisible text/links).   I can't remember what I clicked on before this "Access Denied - TalkTalk Community" page popped up, and it's never happened before now (although I only joined 10 days ago). This is the link for that page..... https://community.talktalk.co.uk/t5/Product-Archive/Community-Badges-have-arrived/m-p/1724740/thread-id/908519   Below, I hope to add 3 screenshots of the same image in order to clarify the problem of "invisible" text and link.   •  The first image is what showed when the page opened. •  The second image is what showed after I'd highlighted the same area. •  The third image is what showed after I'd switched on my "Dark is better for my eyes" app.   As you will see, the following text and link didn't show on the first image, but did on the other two.....   Click your browser's Back button to continue. Return to my original page   I'm just wondering if this quirk might be happening on other community pages, and that we can't see some relevant or important text/links on a normal white screen.....???   ... View more