Your Ideas

Hello Since you decided (actually are allowed .... for now!) NOT to have email contact with your customers - we are just a sack of £££ to you - obviously, why not create a Ticket System? If by any chance there is one, well it is certainly well hidden! Thank you ... View more

Basically, would it be possible for TalkTalk to set up such a department to actually help customers ? I am a new customer (since December 2nd) and so far have been totally underwhelmed by the TalkTalk experience. So much so I am considering cancelling my account. I waited the 2 weeks for the line to "settle down" and have had nothing but constant low speed and disconnects since. The service is unusable. I have contacted your alleged customer support, initially just getting through to an automated responder who told me the line had been checked and found no problems. After calling back I eventually got through to an operator who said they would check the line and call me back in 20 minutes. No call back - my phone did manage one ring, was answered immediately and no one there...... that is NOT a call back. I have contacted you again via the chat option and been told it is a line problem that needs an Openreach person to sort out in 2-3 working days. That is all well and good but what is 2-3 working days ? Does this mean i have no service until Wednesday/Thursday next week or will it be looked at by Monday ? I, like many others, have everyday of the week as a working day why do you not ? After all it is a 7 day service for which we pay. Like many others in the service industries, my company only get Christmas day off and have to work the rest - why have you closed down all your offices for a long weekend on probably one of the busiest weekends you are likely to see? Your site says chat advisers are available but they are not. You also appear to be relying on the good will of other customers to solve issues via the forums, well GiffGaff use this and it is not very successful - with the best will in the world, customers cannot fix what you SHOULD be doing. All in all, TalkTalk is not showing itself to be a professional company. ... View more

I have try to connect my Mag 420 and they ask for my serial provider number, no idea what is it, but I am pretty sure it is not in my information account. I'd like to know which is, please. ... View more

How about making all UK calls free for at least the 48 hours of Christmas Day and Boxing Day? Many of the elderly and needy are incredibly lonely but not in contracts with inclusive calls. These are the folk who often have no-one nearby to support them. These people could benefit most and would benefit hugely from the chance to make good, long calls to friends and family. Reach out. It's Christmas.  ... View more

Where can I access the text of a previous chat? ... View more

Can you sort out an actual way of contacting TalkTalk instead of palming people off to the community page and getting other people to do your jobs. This is by far the worst company I've had my broadband through. Inept and unwilling to help. ... View more

'Queen's Gambit' is a wonderful Netflix series. When my Japanese wife watches it on her iPad, Japanese appears in the list of subtitle options. When we watch through our Huawei Youview box DN360T, there is no Japanese option for subtitles, although other languages like Polish are there. I spoke to your helpline. It wasn't entirely clear whether this was a problem of Youview not adding Japanese, or of Netflix editing Japanese out, when it goes through Youview. My suggestion is that you (or they) add in the Japanese option, which clearly is already available, as we can see it on the Apple iPad. Thank you ... View more

In case this is any use to others struggling with 'buffering' and connectivity issues with Powerline Adapters / Network Connectors: Here's a summary of where I was up to until this afternoon: I re-contracted with TalkTalk and upgraded my broadband to 'Fastest Fibre' (67Mbps) at the end of November. I had been using a pair of TP-Link powerline adapters to connect my TalkTalk TV + Box (in the living room) to the router (in the dining room, near to the FTTC phone master socket). I was still getting some buffering issues when streaming. I uninstalled the relevant Apps on my TV and re-installed them: This helped, but didn't fix the problem. I contacted TalkTalk support by 'live-chat' and arranged to order a pair of TalkTalk Network Connectors in case the old TP Link powerline adapters were the problem. I installed them and 'paired' them. The 'streaming' seemed to be mostly working fine. I noticed that the powerline light was flickering red for a few seconds and then settling down to green for about a minute, before flickering red again. The TalkTalk Service Centre 'report' on 'Connection in your home' showed that the TV 'sometimes struggles to connect to Wi-Fi'. The 'Live-Chat' people were very helpful and offered to get me some more Network Connectors. Then I had a 'lightbulb moment'. I was following this set of instructions to connect the router, Network Connectors, TalkTalk + TV Box and my Samsung smart TV: Setting up your TalkTalk TV Box - TalkTalk Help & Support I was connecting the Router to the TalkTalk TV + Box using a pair of Powerline Adapters / Network Connectors and then connecting the TalkTalk TV + Box to the smart TV with HDMI cable. This is what may have been causing the problems: TalkTalk's instructions may be wrong! I tried connecting the ethernet cable from the Network Connector near the TV directly to the TV (HDMI cable between TV and TalkTalk TV + Box). BINGO!! The Network Connectors gave a full set of green lights. The TV and the TalkTalk TV + Box still work together properly and the streaming works with no suggestion of any 'buffering' issues! ... View more

I have been trying to find the answer to a particular question on my account (contractually what speed of broadband am I entitled to?) but there is nothing that helps. Nor is there a telephone number, much less a chat line, available to talk to someone. You direct me to FAQ's (don't help) or "The Community". It's ironic given the name of your company. It must be easier to get staff to communicate with customers at this time - everyone's working from home! Come on Talktalk, allow your customers to communicate with you. ... View more

The current router has no way of restricting individual devices.  I have logged into the routers IP address and see which devices are 'live' but cannot see how to restrict the time.   Logging into my account you can only change the times on homework time up to 11 pm.  You cannot go into another day - this would be helpful eg 8pm - 7am the following day.   Homework time does not block social media access via an app such as 'SnapChat'.   It's not helpful to block gaming for everyone in the house - only per device.   The current set up is extremely restrictive and as a parent need more control.     ... View more

I would be nice if a communication business actually were able to communicate. Phone “options” are insanely frustrating and rigid. No advisors available online. Basically I need to “call back later.” Which for a communication business, is an absolute sin.   still no vouchers as agreed at the start of the contract. I have chased, gotten no where as per usual.  Lots of history with talk talk and I foolishly gave the benefit of the doubt.    ... View more

Like in the screenshot from the accounts page below.   I'm pretty sure the website is still suffering from issues where first time visitors who don't have all the content cached or cookies present at the time of their visit get a poor experience. (Chrome in this case) , may want to get some checks done to verify clearing browser history entirely still gives the website experience desired. Basically I noticed things were not perfect when the login hung on me, then decided something had timed out in authentication, when the auth was in fact correct. As for the broken buttons shown, yeah, that's a definite bug I imagine.   Thanks in advance. ... View more

As a new customer I need help if things go wrong. Today I was suppose to go live and according to TalkTalk I have but no router delivered despite Yodel saying it was well not to me. Now I have no service no phone no internet and no way to resolve. TalkTalk unfortunately need to stop blaming Covid19 and do the job. Customers need service and help and with this loss of service shows why I should have stayed with PlusNet even if it was going to cost me more and as it has alraedy cost me to change I am not happy with TalkTalk and complaint about to hit Ofcom. TalkTalk get your act together make help easier to access especially in first 14 days ... View more

Hi TalkTalk,   Im suggesting that you offer movies for a cheap rate of £5 a month eg movie channels sky, due to lockdowns n xmas approaching!The movies are too expensive for a month only.   Introduce TalkTalk movie night for free on sky movies on the weekends.     ... View more

Why can't we not contact talktalk easily. ... View more

Since call safe was added to TT Arsenal - I have  found it useful but it is clearly lacking one important option - "Remove Number" At the moment - once added - you cannot remove a number from either the safe list or blocked lists -  so if you want to  change the status of a number - this is impossible.......... ... View more

I use a password manager for large passwords. Today I've had to reset my password to something simple  becuase the 'Reset Password' functionality doesnt recognise when I have pasted a password in from my password manager.   This also applies to changing passwords inside of the account pages. You add functionality to stop pasting of passwords. Why would you expect customers to type in their passwords manually? What if they're doing this with mobile phone and trying to make sure they get every character right when you don't allow a 'visibility' button?   I suspect something has happened in the past to cause this (not looking to far into the pas though). So I think you should review this and allow people to use password managers and pasting into password fields so that we can use more passwords and therefore increase security.   Theres another idea already out there and I think that you should use 2 factor authentication to secure accounts. ... View more

I haven't received my amazon prime offer code yet after 120 days of waiting.  The online chat people aren't able to help.  Can you have a dedicated team to help with this please. ... View more