Your Ideas

Allow us to block all calls from (for example) 0128*******   ... View more

From memory, we used to be able to edit the barred numbers list from the on-line account (when the list was limitted to 10 numbers).  Could you please re-introduce this facility, since doing it on the phone is extremely complicated and tedious. ... View more

Well the idea is simple, Say if someone is a night shift worker but has tried to solve the issue with bills which was ignored by a certain team member (which is under investigation at this time.) *Please excuse that bit, I am quite annoyed at this current moment*  The home account becomes limited til bill is paid which is all fine and dandy. But say you want to try an extension but because you work night shift hours you miss the contact over the weekend. OK all good just contact the 24 hour help line of talk talk (Which is blocked to Limited accounts).   I think any talk talk number shouldn't be locked to limit account users pure and simple.  ... View more

How about a setting which allows the user to nominate a set time of day / once a week where if there are new voicemails, your phone rings and a message alerts you to the fact? We have a phone with no visual indicator and sometimes miss messages for days (both out at work and don't remember to check the landline every day). I'd love to set it for 'Every day at 6:30pm' or 'Sundays at 5pm' Then the phone would ring and the message would be something like 'Hi, this is TalkTalk voicemail, with your scheduled alert. You have two new messages. First message......" The best version of this would be to go straight into messages (as opposed to a message telling you to ring Voicemail) ... View more

Why not allow wildcards in the blocking test? That way all calls from certain areas (such as non specific) could be rejected.   Example - 01281*   Blocks all calls starting with 01281. ... View more

It would be helpful if I could see a list of all the numbers I have barred. I know I can get these on the phone but that's very cumbersome to use and I'd have to go through each one and write it down. ... View more

I think CallSafe is a useful feature, so I turned it on. Unfortunately I have had to turn it off after a couple of weeks because two calls were unable to get through to me.   The first was an automatic call from my bank to provide a security number for an online transaction.   The second occured while I was out. When I came back I noticed that there was a message to me so I dialled 1571. All I got was "XXX Hospital" (obviously in answer to the question from CallSafe), then an "end of messages". I tried 1471, but the number was witheld. I am under a consultant at the hospital, so the call was important.   My suggestion: Allow CallSafe to be temporarily turned off then back on. This would have to work instantly to be of any use.     ... View more

Thanks for emailing on a new email system - not the slightest interest as TalkTalk Mail has been so unreliable that I do not use any more.   The key unique feature that TalkTalk had was the Talk2Go app - when it worked, it was great -- it would be worth your while bringing it back!!! ... View more

Here's an idea... Why not tell staff to ask for other letters from our pass words instead of always 1 & 3? Had scammers phone asking for the very same! They have obviously cottoned-on ... View more

Last call blocking is a good start but Sky now offers its customers (free) an even better system based on call filtering. The caller initially hears a recorded message asking them to say who they are and then press a number (which is different each time, presumably to filter robot calls). The recipient then hears the callers response and has the option to accept or reject the call, with further options to add the caller to an always allowed or always blocked list. Can TalkTalk look into something similar? ... View more

With the new increased 100 items blocked senders list available as from today (20 July 2017) - We really need to be able to edit this list on-line Have you ever tried to deal with 100 items on a tiny phone screen ? And with the number of spam/unwanted calls currently doing the rounds - I believe that 100 will be used up in a matter of weeks - so will become useless, unless we have simple access to modify the list .... So - please give us access to our own blocked senders list. ... View more

SMS compatable landline phones have been available now for the best part of a decade (see threads going back to at least 2010).   When is TT going to enable the use of SMS on landlines?   A ... View more

What we need is a audible CAPTCHA type system   My suggestion, allows callers to get through - if they get the number right  (using an audible CAPTCHA type of system (asking "rotating" simple maths questions - what is 2+5 for example - input 7 on keypad for access) - this will effectively block automated call machines (which, in my experience, make up the vast majority of nuisance calls) - the caller can then be added to the list of "welcomed" callers by dialling a number after the call is closed (or on line) if they get the answer wrong - or choose not to respnd to it - our phones DO NOT RING !! I understand that BT's offers an option that blocks ALL calls if they are not on the list - this takes it too far - what about genuine emergency calls ? My system is better - it would then allow unrecognised, but genuine, callers - a way through security - you can then decide whether to allow them a permanent pass or not and, most importantly - fake numbers would be blocked !! Simple - please implement as soon as possible ... View more

I spent over 90 minutes this morning agreeing new contract details.   I have been annoyed about removal of free international calls, which I had been told when becoming a TalkTalk customer (oh those long years ago) would be free for life!!!   So now I have to pay for this service,   So during my conversation with the call taker, I asked:- "If I am to get 1000 minutes conversation why then is there a 60 minute limit to each call?"   I also added "Why doesn't TalkTalk give an indicator when the call is getting close to the 60 minute limit, so that customers don't get charged for going over that call limit?"   SO, TalkTalk.   Will please set up a facility to either, a). Inform people at 2 minutes, then 1 minute interval before the 60 minute limit is reached, so that we can finish off the call, before going into charging band. and/or  b). Stop the call at 60 minutes, then informing us that we have reached our 60 minute call limit. Also follow this up with regards to reaching the 1000 minute month maximum free calls.           ... View more

Would it be possible at some point in the future to have a whitelist in myaccount which we can add all our trusted numbers too, this list would then be used so that all calls except for ones on our trusted list will be blocked from calling us?    Would also be cool, if we could see a list of all the blocked numbers in myaccount and have the ability to move them to the trusted list. Latest Update:   Status:  Delivered Congratulations and thank you for this amazing idea which we have now implemented in the form of CallSafe, you can find out more about this new service by checking out our About CallSafe guide or enabling it by dialling 1472 from your home phone and follow the instructions. ... View more

When Openreach fix a 'phone line fault they report back to TalkTalk and the staff then post here to the customer "Openreach say your fault is resolved" and "Is your fault resolved?" It would generate far more customer satisfaction for TalkTalk to run diagnostics on the line and for the customer to receive a timely 'phone call from TalkTalk to say the line has passed its tests. It would also prove the line was working satisfactorily and give an opportunity to ask if Openreach carried out repairs at the customer premises and if the customer was happy with that work. Making sure the customer is satisfied and double checking if Openreach claim a chargeable fault was on customer premises equipment thus minimising subsequent customer surprise and dissatisfaction at being charged.    ... View more

Automatic qualification for unlimited Essential Sim use for customers with unlimited UK 'phone calls Boost during fault repair of a failed landline. ... View more

I've just joined the Community, so sorry if someone has come up with this idea before - I haven't had time to read all the posts!   Having been bothered by scammers claiming be ringing from TalkTalk I have a suggestion as to how TalkTalk could stop this.  Would it be possible for all customers to be given the (optional) choice to have a “telephone contact password”.   This would work by the customer giving TalkTalk a password which they (TalkTalk) would use when telephoning the customer. This password could be kept on the Customer’s record on the TalkTalk computer system. In that way, for example, if I received a call from someone claiming to be from TalkTalk, I could ask them to give me the “telephone contact password”.  Only someone genuinely calling from TalkTalk would know this.   It may be that this may be difficult to do from the point of view of altering customer records, but I thought it was worthwhile suggesting it.   ... View more