Your Ideas

I can't find a way to compliment the Talktalk or the engineer who fixed my broadband fault overnight. Brilliant!  Silver surfer with TT many years. Always rate 5 star. ... View more

One of the things that really infuriate customers with regards to Talk Talk is the very poor customer service when you ring with a problem. Firstly you encounter an automated set up that asks you numerous questions regarding your identity and the nature of your call, and then proceeds to try and direct you to the website to get your problem answered. Once you have convinced the machine that you do want to speak to somebody you are put in a queue waiting for someone to answer your call. When the call is answered you are then asked the same questions you have already given before you start discussing your problem. Bearing in mind this is likely to be one of many calls the customer has made regarding the same issue that has either not been resolved or resolved and then has become a problem again, the Talk Talk employee does not appear to have a record of these issues so you start the process all over again. Surely it is very easy to gave a record of all customers issues so that they can be revisited whenever a customer phones. Your customer service is by far the worst of any company that I deal with and gets to the point of total frustration.  Please please improve things.                  ... View more

I have been a loyal TalkTalk customer for over 12 years and I have been generally happy with the service I have received. However, I was recently incensed to discover a £4 charge for 'TalkTalk TV' added to my February bill. Not only was this charge unjustified, as an inspection of my account would have revealed that I have never availed myself of TalkTalk TV services while on my current contract, but also contrary to the terms of that contract for 'Faster Fibre' which clearly states that the price is fixed for the entire length of the contract. After a lengthy phone call to TalkTalk's customer services call centre, in which I pointed out these facts to the TalkTalk representative, the £4 charge has been removed from my monthly bill. How many others, I wonder, have been hit by this grossly unfair 'stealth' charge simply for being TalkTalk broadband customers, regardless of whether they use the TalkTalk TV service or not? It made me ponder the other ways that loyal TalkTalk customers are penalized. For example, TalkTalk is currently advertising 'Faster Fibre' 18-month contracts for £19.95 per month in the press and £25 per month (sale price) on their website for new customers, whereas I have to pay £27.50 per month until my current contract runs out in June 2020. Loyalty is certainly not rewarded at TalkTalk. ... View more

I know that you can receive this information by contacting TalkTalk and you probably do when your contract is nearing its end, but wouldn't it be easier if you could view when your contract ends on My Account?    Not that i'm thinking about leaving TalkTalk anyway 😉 . Latest update - Contract end dates are now visible in MyAccount, for more information check out our guide -  When does my contract end?   ... View more

I am currently on faster fibre 35 and this is the fastest speed I can get for my area. I would like to be able to get the fastest speed but it's not available in my area but is 5 miles down the road is there a timeframe when the fastest speeds will be available in my area. ... View more

You should include on your monthly bill the date your contract commenced or when contract ends, it would also be beneficial to have this displayed within my account somewhere. Latest Update: Delivered Contract end dates are now visible in MyAccount, for more information check out our guide - When does my contract end? ... View more

    For customers with their own Routers please can you look at enabling the bridge mode on the Wifi Hub or maybe offer an option of a modem instead of a Wifi Hub.      The lack of modem or bridge mode forces customers to buy a new modem or VDSL router with bridge mode support.    I would really like to understand why this feature has been removed /disabled.    Thank You.  ... View more

As of right now, a new customer such as myself who has a contract with another provider expiring next month, can't select a new Fibre 150 contract with you because there is a 2 month installation wait. Furthermore, if we start a 'Super Fast Fibre' contact for the time being, there is a £30 Fee to switch contracts. However, your 'Super Fast Fibre' doesn’t require an Engineer visit for most people. Suggestions: For this difficult time, you should allow people to sign up for your Fibre 150 Broadband & book an appointment for when Openreach start installations again, but give them the option to 'Go Live' sooner on a 'Super Fast Fibre' connection until that appointment date becomes available. Charging them for the Fibre 150 connection only from when the Openreach Installation takes place.   I've seen a fair amount of people question this, and it would really give your new potential customers a peace of mind. Please make it happen, or waiver the Contract Changing fee for all contracts taken out during this Covid-19 Period. So a customer can sign up with you now, then move to the contract that they really want when it is available.     @GondolaKindly sent me here. ... View more

I'm enjoying using the new and upgraded TalkTalk Mail and its suite of applications. With many of the accounts that I manage, I have 2 Factor/Step Authentication enabled. As many of you might already know, it's a good way of making sure your account is more secure if your password is ever breached.   It would be amazing if this Security Feature could be implemented with TalkTalk Mail, obviously with the option to 'save your device', so you're not always entering verification codes.   Let me know what you think of this Suggestion, and whether you think it's a good idea.   Many thanks. ... View more

Option on the website and app to register your interest for fibre to be brought to your area would be an excellent addition! ... View more

Could there be a page that states the latest firmware of the Super Routers (HG633 & D-Link 3782). This would make it easier to know whether we have the latest firmware and any problems associated with that firmware, instead of searching the forums, which don't really state anything. ... View more

It would be great if we could enable a Guest Network via the Super Routers (HG633/D-Link3782) or the Wi-Fi Hub. This would be good for people who don't want to hand out their Wi-Fi password and enable guests to connect to their network when they need to. I don't know if any of your routers support this, but it would be amazing if this could be implemented. I know that i would definitely use this feature if it was available and so would many others.   Thanks. ... View more

Just been stung a couple of times when calls had crept over the free hour included in land line bundles. (Quite easy to do on a conference call, or with chatty relatives in lock down). It would have been hugely useful if TT played a courtesy tone at 59minutes allowing me to choose to continue or redial or go and get my lunch.....   Whist this is not really in TTs interest, as they are unable to grab extra 18p revenue a minute, it would certainly endear me in terms of customer experience. It would make sense for this to be an optional feature, so if line was being used for, say recording an interview, the tone could be silenced. ... View more

device control on router really needs to be implemented i dont know if you are aware of how difficult it is to get a child off a console or prevent them sneaking on it in the middle of the night most other routers allow you to specify a time when a device can be online or off line ive seen the homework settings but they are useless really as they turn all devices off which isnt really any good as other people need to use the internet at these times ... View more

As talktalk use F-secure to provide customers with internet security wouldn't it be a good idea to offer customers a VPN provided by F-secure at a reasonable price like yo do with the internet security. I know that f-secure provide a secure VPN and I have looked into others and it seems that the best VPN provider is Nord VPN but they tend to be little bit to pricy for me and one provided by talktalk at a monthly charge like your safe and secure internet security that you provide might just help me decide whether or not to use one. ... View more

Watching walking dead in sd on a 50 inch tv is very painful. I would definitely pay for hd boost I'm sure there us a lit of people who would like hd ... View more

Id like to see a Youtube app or player on the TalkTalk TV Platfrom, just like you have with netflix. ... View more

Would be great to have the Boost channels available in HD, and I'd happily pay a bit extra to have this.   The pictures currently do look a bit soft/fuzzy, especially when changing over from a HD channel.     ... View more

Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc... Anyone without kids may say "just tell them.... or just switch of the router." Anyone with kids will say "Another huge screaming match EVERY night." Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue.   PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE.   I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am)   I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be. ... View more