Your Ideas

If a customer takes the trouble to raise an issue via the "abuse report" mechanism would it not be a good idea for a member of TT's staff (OCE or even StephenF) to at least acknowledge that they are aware of the abuse report and where appropriate the outcome.   At the moment it would appear that abuse reports are simply ignored (or even made fun of by certain CSs) - which of course adds to the frustration and means that genuine customer concerns are being dismissed without any investigation. ... View more

After I posted looking for help in January then again today I end up with someone commenting offering the help that was unsuitable for me and the access I have, I thought there was only 1 comment on my January post that suggested I go to twitter, turns out there was more that suggest I use this online service for support however I needed a phone number. So big man @****** decides to comment on today's post and suggest I ensure my details are online so I can use online support. I told him I've been emailing back and forth for 2 months and still no resolution. He just has to pull me up about my previous post and how I never responded to previous comments.. Which were offering support but support that wasn't what I was looking for as I was already engaged with the online team and no resolution was in sight! Then big man has to remind me "what actually happened" as if hes some sort of moderator! This is supposed to be for online support! Not for a customer to come along and leave feeling bullied and picked on! @******* should be ashamed of himself.    ... View more

I want to thank your representative Dennis Matambo, who was really helpful, professional and friendly.  However, I spent ages on the TalkTalk site and couldn’t find any way to do this.  Please make it easier! ... View more

Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc... Anyone without kids may say "just tell them.... or just switch of the router." Anyone with kids will say "Another huge screaming match EVERY night." Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue.   PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE.   I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am)   I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be. ... View more

There are times when a user may wish to turn CallSafe off temporarily.   If a user does so, they lose all the registered information and have to start again from scratch to turn back on. This is painful.   I can understand why TalkTalk would not want to store data for a user that has it turned off.   So why not allow a user to upload a text file with the "Allowed" and "Blocked" numbers to reset CallSafe on, if it has been switched off temporarily. Text files should be safe from viruses so not a threat. ... View more

We get scammers calling us on our TT landline number where their number appears to be valid, but when checked it turns out to be inaccessible. For instance today we got a call from 01273065322 which is a Brighton area number. Because we have friends and relatives in Brighton we answered it and the caller claimed to be from BTOpenreach saying we have problems with out internet speed. I terminated the call immediately. Dialled the number prefixed by 141 but got a message stating it was invalid. But this raised a question in my mind as to why BT (or TT?) can't check the calling number and block the call if it's invalid before connecting the call? I know we could use CallSafe but what I'm suggesting could stop many scam calls at source. ... View more

Hello, As far as some people know even with the speed of 63MBPS+ it still not powerful to use in this today's generation.   With some parts of the UK receiving 100+MBPS with TalkTalk there still a massive section of the UK not having the advantage of this speed from TalkTalk/OpenReach even though people want this so bad.   So I was thinking why haven't TalkTalk done this but to show a Live MAP of the Area's that are Planned to increase speeds and What speed they aiming for, The speeds that the Area is already receiving (Not by Postcode) & Area's that they not planning to increase yet.   Most of us would like to see the development of areas and what area's are next to be upgraded and off-course to see if there area next. Even though in my own opinion it be a great idea to see the progress on the broadband development side instead of waiting here in silent having to wait till news have hit a news site like ISPPreview  ... View more

Id like to see a Youtube app or player on the TalkTalk TV Platfrom, just like you have with netflix. ... View more

Not all of TalkTalk customers are negative comments .I myself have had issues with them but have had prompt service and replies from  the TalkTalk agents A positive comments page showing the  better side of TalkTalk might help ... View more

Having two talktalk logins, one for myaccount and another for the community pages doesn't sit right.  it feels dumb. Why not just have a talktalk profile, as part of your account, that is used for posting gubbins on the community forums. Your personal details are requested by the community profile anyway, and if you're logging a fault, query or complaint you're asked for your landline number so it can be tracked. That's a lot of redundant steps. If it's a "security issue", have a profile linked to the myaccount page, then have a handshake between the two portals (account and community) if/when a customer decides they want to spend time on the forums. Also, just have a drop down menu for the 'idea labels', it'd be less of a faff given that it's a restricted set of options. ... View more

You've upgraded the My TalkTalk App (hooray!!), however it only has limited functionality (check bills and mobile usage) and anything else redirects you to the TalkTalk website. It would be amazing if you could check your service status within the app, use the community within the app (etc.). The whole point of an app is to make things to view easier, however with the redirects to the webpage and the constant logging in, you might as well just use the TalkTalk website. Please add more functionality to the My TalkTalk app. It needs it.  ... View more

customers want mobile services. ... View more

Read them here something has gone wrong at talktalk complacency? https://www.broadband.co.uk/broadband/providers/talktalk/reviews/ ... View more

   ... View more

How about the new firmware / software of the router allows to pick icons manually out of a larger selection than the ones already on offer, some of them are white, which cant be seen against the background of the webpage.   But when i was trying to (sad i know) change the names on my devices so i knew what they were i couldnt add things like, Laptop, PC, Amazon, Smart Device, Smart Plug, Lights, PS4 etc, rather just Computer, Audio/Visual, Gaming Console etc...   So i would like to suggest adding an  add Custom Name option that you can pick from manually adding icons too.   I understand some people may or may not agree, but i like to have these things the way i like them sorted lol ... View more

Hi all was just sorting throgh some old stuff to dump. What a great Idea this was at least 15 years ago.  How about adding this function to the TT remote as many sites (including SKY CINEMA) don't have an on screen keyboard !! The remote is about the same thickness as the old TT remote and about the same thickness as a HUMAX remote.   Front of "ON TV" REMOTE. ON REMOTE PRESS BUTTON ON SIDE AND IT OPENS TO GIVE THIS A fraction bigger than current TT remote but same size as HUMAX remote ... View more

When are talktalk going to give us something like google store to add apps such as Twitchtv and Mixer youtube has been previously suggested i mean lets have a box thats worth having so we can utilise it being connected ti the internet all the time let us watch our favourite streamers in one place instead of having this box that ties us to a few things or channels full of tv repeats please make it happen a useful youview box atlast ... View more

At present if you are in a forum sub-section and hit the home button you are taken straight to the main page. You then have to start back in by clicking on community. If the main forum page (the forum index) was added to the navigation path it would allow the user to head straight to the next section they wished to view.   EG. at the top of the page    Home - Your Ideas - New Idea  could be altered to             Home - ForumIndex - Your Ideas - New Idea   ... View more