Your Ideas

Approx 11.25 a.m. from 01289 234980:  Recording telling me my "internet line" would be disconnected from today and to press 1 for something or other, 2 to disconnect the line.  Hung up, blocked the no. then came on here to report it; just for a change it does not register when I do this so had to waste 30 mins on online chat to report it.  Now trying for the 5th time to prove to PAULINE this link does not work unless I register with the "community" and log in. What a waste of time just trying to do the right thing!  Why should I have to do "social media" just to report a scam call? ... View more

Hi all was just sorting throgh some old stuff to dump. What a great Idea this was at least 15 years ago.  How about adding this function to the TT remote as many sites (including SKY CINEMA) don't have an on screen keyboard !! The remote is about the same thickness as the old TT remote and about the same thickness as a HUMAX remote.   Front of "ON TV" REMOTE. ON REMOTE PRESS BUTTON ON SIDE AND IT OPENS TO GIVE THIS A fraction bigger than current TT remote but same size as HUMAX remote ... View more

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I can't find a way to do this. Sometimes people want to change their username but there's no obvious existing mechanism to do this, or an obvious forum in which to make the request. ... View more

Having two talktalk logins, one for myaccount and another for the community pages doesn't sit right.  it feels dumb. Why not just have a talktalk profile, as part of your account, that is used for posting gubbins on the community forums. Your personal details are requested by the community profile anyway, and if you're logging a fault, query or complaint you're asked for your landline number so it can be tracked. That's a lot of redundant steps. If it's a "security issue", have a profile linked to the myaccount page, then have a handshake between the two portals (account and community) if/when a customer decides they want to spend time on the forums. Also, just have a drop down menu for the 'idea labels', it'd be less of a faff given that it's a restricted set of options. ... View more

At present if you are in a forum sub-section and hit the home button you are taken straight to the main page. You then have to start back in by clicking on community. If the main forum page (the forum index) was added to the navigation path it would allow the user to head straight to the next section they wished to view.   EG. at the top of the page    Home - Your Ideas - New Idea  could be altered to             Home - ForumIndex - Your Ideas - New Idea   ... View more

It would be useful to be able to add a contact name alongside each phone number on the Calling Circle page. This would make maintaining the Calling Circle and deleting redundant contacts much quicker. Thanks! Richard ... View more

Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc... Anyone without kids may say "just tell them.... or just switch of the router." Anyone with kids will say "Another huge screaming match EVERY night." Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue.   PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE.   I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am)   I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be. ... View more

customers want mobile services. ... View more

You've upgraded the My TalkTalk App (hooray!!), however it only has limited functionality (check bills and mobile usage) and anything else redirects you to the TalkTalk website. It would be amazing if you could check your service status within the app, use the community within the app (etc.). The whole point of an app is to make things to view easier, however with the redirects to the webpage and the constant logging in, you might as well just use the TalkTalk website. Please add more functionality to the My TalkTalk app. It needs it.  ... View more

The online date on new broadband hubs is shown as Midnight on [given day]. By this you mean by 23:59 on that day - midnight of a certain day occurs at the beginning of a day at 00:00 and not the end of a day at 23:59.  I would love it if you would fix this. ... View more

When are talktalk going to give us something like google store to add apps such as Twitchtv and Mixer youtube has been previously suggested i mean lets have a box thats worth having so we can utilise it being connected ti the internet all the time let us watch our favourite streamers in one place instead of having this box that ties us to a few things or channels full of tv repeats please make it happen a useful youview box atlast ... View more

Id like to see a Youtube app or player on the TalkTalk TV Platfrom, just like you have with netflix. ... View more

It's driving me completely mad that I am supposed to remember a one login for my account and one login for the community. The logins are different formats. One uses my email address and one doesn't. They have different rules for passwords.  So, when I'm in my account and I click on Help ... it takes me to a different site altogether (though Chrome thinks it's the same domain... so keeps trying to use my account credentials) ... and the community site knows nothing about me or what I was doing or might need help with. Then the Chat advisors need to reconfirm all my details.  Start treating customers as people.  ... View more

After adding Speed Boost to my fibre broadband I found that my download speed was still stuck at 38 Mbps. Quite a few people on the forums have found the same and have found that switching your router off for at least 30 minutes will often kickstart the regrade and remove the old limit.   TalkTalk should include this tip in the email which is sent when the boost is added to your account. This would avoid customer dissatisfaction at the apparent lack of any speed increase and also reduce follow-up support calls. ... View more

How about a setting which allows the user to nominate a set time of day / once a week where if there are new voicemails, your phone rings and a message alerts you to the fact? We have a phone with no visual indicator and sometimes miss messages for days (both out at work and don't remember to check the landline every day). I'd love to set it for 'Every day at 6:30pm' or 'Sundays at 5pm' Then the phone would ring and the message would be something like 'Hi, this is TalkTalk voicemail, with your scheduled alert. You have two new messages. First message......" The best version of this would be to go straight into messages (as opposed to a message telling you to ring Voicemail) ... View more

The greeting message is starting to irritate me. I have been logging in almost daily but each time the system says to me "We’re starting to get worried, where have you been? " .   Given that most of us use the forum only when we have a problem, Talktalk should not "start to get worried" when we don't use it. When Talktalk's  system appears to be completely unaware that we are frequent visitors it simply worsens customer confidence.   So please change the greeting to something more sensible. ... View more

Interesting that threads on this subject have all but disappeared, so a new thread is needed. It was suggested that it was hardware compatibity by talktalk reps on this forum, however virgin can show sky sports red button and you view us capable of red button programming, therfore it is a software issue that youview and talktalk have not got their act together to sort out for their customers. We pay for sky sports but get an inferior product to virgin and sky customers so come on talktalk, sort it out before the issue Mushrooms. Sports fans will soon realise talktalk is not a good provider for sky sports, over the last two evenings we should have had the choice of watching any championship match but this was not possible for talktalk customers.  ... View more