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Hi
Please can you add a new section within your Forum Index relating to relavent Hardware,
eg Routers / TalkTalk Wifi Hub FAST5364
as I have found it very difficult to find any pratical information about the new router. Please also add additional Labels, TalkTalk Wifi Hub FAST5364 , Hardware, Routers
Thanks for consideration.
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Status:
Not Right Now
Submitted on
06-07-2018
12:14 AM
Submitted by
px03afk
on
06-07-2018
12:14 AM
For users like me how about providing us with a modem only. When I originally upgraded to fibre broadband TT supplied me an HG633 router which I put into bridge mode. Now I've upgraded to the latest fibre and along comes a new router, the Sagemcom. However I can't find a way of putting it into bridge mode and, in any case, all I want is a modem as I have my own router behind the modem.
So, TT have supplied with a device which is listed at £120, which I can't use and I very much doubt I could get that £120 as a discount if I returned the device.
I am probably not alone in only needing a modem so why not allow for that by providing it as an option.
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Status:
Not Right Now
Submitted on
16-07-2018
07:41 PM
Submitted by
dakotadevil
on
16-07-2018
07:41 PM
Please add parental controls to the new Wifi Hub, very disapointed these are not available as I found them more useful than homesafe at blocked web access at certain times , especially when savvy chicldren can remove the app of their devices by resetting them! It worked perfectly on the router parental controls and for a little time and effort setting them up it was very useful.
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Status:
Not Right Now
Submitted on
20-03-2019
09:38 PM
Submitted by
Anonymous
on
20-03-2019
09:38 PM
Hello, As far as some people know even with the speed of 63MBPS+ it still not powerful to use in this today's generation. With some parts of the UK receiving 100+MBPS with TalkTalk there still a massive section of the UK not having the advantage of this speed from TalkTalk/OpenReach even though people want this so bad. So I was thinking why haven't TalkTalk done this but to show a Live MAP of the Area's that are Planned to increase speeds and What speed they aiming for, The speeds that the Area is already receiving (Not by Postcode) & Area's that they not planning to increase yet. Most of us would like to see the development of areas and what area's are next to be upgraded and off-course to see if there area next. Even though in my own opinion it be a great idea to see the progress on the broadband development side instead of waiting here in silent having to wait till news have hit a news site like ISPPreview
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Status:
Not Right Now
Submitted on
06-03-2019
09:34 AM
Submitted by
Firefly-1947S
on
06-03-2019
09:34 AM
I think it would be appropriate if we had an option for deleting all incoming advertisments which TalkTalk has deemed to be part-and-parcel with the upgraded TalkTalk Email service. 'Especially' as they are all betting establishment advertisers!
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The ideas simple. a 2nd section to the MyTalkTlak app Section 2 Router control. In section 2 you have full access to control perental controls, to dissable and enable settings for brosing and also firewall control. Along with the ability to enable and disable scam protection than having to phone or create threads.
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Status:
Not Right Now
Submitted on
29-10-2016
08:35 PM
Submitted by
prescol
on
29-10-2016
08:35 PM
Id like to see a Youtube app or player on the TalkTalk TV Platfrom, just like you have with netflix.
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Status:
Delivered
Submitted on
13-09-2018
01:11 PM
Submitted by
GoddessofVengea
Approx 11.25 a.m. from 01289 234980: Recording telling me my "internet line" would be disconnected from today and to press 1 for something or other, 2 to disconnect the line. Hung up, blocked the no. then came on here to report it; just for a change it does not register when I do this so had to waste 30 mins on online chat to report it. Now trying for the 5th time to prove to PAULINE this link does not work unless I register with the "community" and log in. What a waste of time just trying to do the right thing! Why should I have to do "social media" just to report a scam call?
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I joined TalkTalk when they launched. For a variety of reasons, I have decided to leave TalkTalk. I already have a Huavei router supplied by TalkTalk. So why I can't I re-use that with my new provider? I am sure there are customers switching to TalkTalk from other providers. Why can't the likes of TalkTalk, Sky, Plusnet, Now, EE etc... get together and find a way of supporting each other's modem. May be have a common standard. The Huawei router, has a TalkTalk logo when I log into admin, but why cant they make equipment generic? (They should also let people use their own equipment)
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There are times when a user may wish to turn CallSafe off temporarily.
If a user does so, they lose all the registered information and have to start again from scratch to turn back on. This is painful.
I can understand why TalkTalk would not want to store data for a user that has it turned off.
So why not allow a user to upload a text file with the "Allowed" and "Blocked" numbers to reset CallSafe on, if it has been switched off temporarily. Text files should be safe from viruses so not a threat.
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Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc...
Anyone without kids may say "just tell them.... or just switch of the router."
Anyone with kids will say "Another huge screaming match EVERY night."
Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue.
PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE.
I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am)
I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be.
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Having two talktalk logins, one for myaccount and another for the community pages doesn't sit right. it feels dumb. Why not just have a talktalk profile, as part of your account, that is used for posting gubbins on the community forums. Your personal details are requested by the community profile anyway, and if you're logging a fault, query or complaint you're asked for your landline number so it can be tracked. That's a lot of redundant steps. If it's a "security issue", have a profile linked to the myaccount page, then have a handshake between the two portals (account and community) if/when a customer decides they want to spend time on the forums. Also, just have a drop down menu for the 'idea labels', it'd be less of a faff given that it's a restricted set of options.
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You've upgraded the My TalkTalk App (hooray!!), however it only has limited functionality (check bills and mobile usage) and anything else redirects you to the TalkTalk website. It would be amazing if you could check your service status within the app, use the community within the app (etc.). The whole point of an app is to make things to view easier, however with the redirects to the webpage and the constant logging in, you might as well just use the TalkTalk website. Please add more functionality to the My TalkTalk app. It needs it.
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Who on earth designed this forum? It is like no other I've ever encountered, being almost impossible to navigate. Why can't you simply have a conventional layout, with a page of headings leading to answers. Instead, you're presented with 'Our Blog' – no thanks, I wanted a forum. 'Your Ideas' – no ideas here, simply a box to create a hew heading. Where do you you find all the others? If I forget to bookmark my topic, there's no way of finding it again unless I follow a link from a TalkTalk email. 'About the community' Introduce yourself, etc. What's the point when you can't find anything resembling a forum with other people on it? 'Beat the scammers' – again, no forum in sight, just a page full of pre-prepared FAQs. I'm sure there used to be a proper forum at one time, but this seems specifically designed to deter as many people as possible.
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Status:
Not Right Now
Submitted on
18-08-2016
01:15 PM
Submitted by
ferguson
on
18-08-2016
01:15 PM
I would love to see Boost channels available in HD, especially sports and movies.
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Status:
Delivered
Submitted on
03-07-2018
08:12 AM
Submitted by
FredFlintstone2
on
03-07-2018
08:12 AM
customers want mobile services.
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When are talktalk going to give us something like google store to add apps such as Twitchtv and Mixer youtube has been previously suggested i mean lets have a box thats worth having so we can utilise it being connected ti the internet all the time let us watch our favourite streamers in one place instead of having this box that ties us to a few things or channels full of tv repeats please make it happen a useful youview box atlast
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Have been a customer for a few years. Only just registered on here so I could use the forum to ask about a technical issue. Am a bit surprised with the 'badges' and 'likes' going on. Is it really necessary? Seems a tad childish to me especially when I assume most people posting will be adults. Haven't looked but is there an opt out of that?
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Multi-room is now available. Thanks for the suggestions and likes.
Using TalkTalk TV multi-room
Multi room would be great. SKY NOW TV lets you have 4 devices. It has most of the catchup channels and 11 live channels on the entertainment pass. Could we get a multi-room service from TalkTalk.
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Homesafe doesn't address a major issue for parents - ensuring our children get a good night's sleep. I have moved to talktalk from another provider where I used my own netgear wifi router (plugged into their modem) which gave me parental control facilities. This allowed me to block all wifi between scheduled times (say 9.30pm to 8am) every day on specific devices. Other devices (such as adults' phones) were not blocked. It is important that this allowed blocking across midnight, unlike homesafe, and also unlike homesafe, all wifi, not just chosen websites (which leaves loads of apps still available like the xbox app) was blocked. Given that individual devices can be seen by the superhub router talktalk provide, this should be a relatively simple to incorporate, and could be added to the admin functionality of the superhub. Thousands of parents would thank you!) (I would happily continue to use my netgear router (as I had intended to do) but it does not have a adsl socket, and when plugged into the superhub ethernet socket I can no longer access the admin settings as it has the same IP address 192.168.1.1 as the superhub, With last provider the modem had a differnet ip address (192.168.1.0) so this was not an issue.)
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