Your Ideas

How about a setting which allows the user to nominate a set time of day / once a week where if there are new voicemails, your phone rings and a message alerts you to the fact? We have a phone with no visual indicator and sometimes miss messages for days (both out at work and don't remember to check the landline every day). I'd love to set it for 'Every day at 6:30pm' or 'Sundays at 5pm' Then the phone would ring and the message would be something like 'Hi, this is TalkTalk voicemail, with your scheduled alert. You have two new messages. First message......" The best version of this would be to go straight into messages (as opposed to a message telling you to ring Voicemail) ... View more

Having two talktalk logins, one for myaccount and another for the community pages doesn't sit right.  it feels dumb. Why not just have a talktalk profile, as part of your account, that is used for posting gubbins on the community forums. Your personal details are requested by the community profile anyway, and if you're logging a fault, query or complaint you're asked for your landline number so it can be tracked. That's a lot of redundant steps. If it's a "security issue", have a profile linked to the myaccount page, then have a handshake between the two portals (account and community) if/when a customer decides they want to spend time on the forums. Also, just have a drop down menu for the 'idea labels', it'd be less of a faff given that it's a restricted set of options. ... View more

customers want mobile services. ... View more

You've upgraded the My TalkTalk App (hooray!!), however it only has limited functionality (check bills and mobile usage) and anything else redirects you to the TalkTalk website. It would be amazing if you could check your service status within the app, use the community within the app (etc.). The whole point of an app is to make things to view easier, however with the redirects to the webpage and the constant logging in, you might as well just use the TalkTalk website. Please add more functionality to the My TalkTalk app. It needs it.  ... View more

The greeting message is starting to irritate me. I have been logging in almost daily but each time the system says to me "We’re starting to get worried, where have you been? " .   Given that most of us use the forum only when we have a problem, Talktalk should not "start to get worried" when we don't use it. When Talktalk's  system appears to be completely unaware that we are frequent visitors it simply worsens customer confidence.   So please change the greeting to something more sensible. ... View more

Interesting that threads on this subject have all but disappeared, so a new thread is needed. It was suggested that it was hardware compatibity by talktalk reps on this forum, however virgin can show sky sports red button and you view us capable of red button programming, therfore it is a software issue that youview and talktalk have not got their act together to sort out for their customers. We pay for sky sports but get an inferior product to virgin and sky customers so come on talktalk, sort it out before the issue Mushrooms. Sports fans will soon realise talktalk is not a good provider for sky sports, over the last two evenings we should have had the choice of watching any championship match but this was not possible for talktalk customers.  ... View more

After adding Speed Boost to my fibre broadband I found that my download speed was still stuck at 38 Mbps. Quite a few people on the forums have found the same and have found that switching your router off for at least 30 minutes will often kickstart the regrade and remove the old limit.   TalkTalk should include this tip in the email which is sent when the boost is added to your account. This would avoid customer dissatisfaction at the apparent lack of any speed increase and also reduce follow-up support calls. ... View more

Id like to see a Youtube app or player on the TalkTalk TV Platfrom, just like you have with netflix. ... View more

       I have talktalk tv plus with the entertainment package but think that this package whitch we all pay for could have the extra premium channel added, for eg- Discovery,Discovery ID etc,Animal planet etc etc, surely there is scope for talktalk to add these extra channels.    we can't even access them via now tv app as this only allows films and as we can't add third party apps we are stuck. I've had to pay for TVPlayer on my roku Stick but talktalk is the only provider that doesn't allow us access to these extra channels.    Please community lets get behind this idea and 'like' the post ansd see if something can be done!   Thanks Community ... View more

Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc... Anyone without kids may say "just tell them.... or just switch of the router." Anyone with kids will say "Another huge screaming match EVERY night." Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue.   PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE.   I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am)   I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be. ... View more

When a customer reports a problem it should be possible to access records of these reports. In this way it would be possible to check back on whether such issues were corrected and concluded to the customer's satisfaction. This would help your agents to become more aware of how the issues should be handled and at the same time allow the customer to prepare their report on the basis of what they had experienced before, should such arise again.  ... View more

Why is reporting scam call numbers behind the community login? Why not put this front of house under talktalk account login?!!! You would get a far bigger response! You could also share this database with other network providers. This isn't difficult!!! When call numbers are reported they should be blocked on the network as soon as possible to prevent these numbers carrying on and scamming other talktalk users. These scammers are often armed with enough account details to con the unsuspecting account holder. They have names, addresses and account numbers and know you are a talktalk customer!!! While talktalk can't be expected to take any action against these often foreign originating numbers, by consistently blocking these numbers, the originator will be continually forced to apply for new numbers, which will highlight them to their own carrier. This would hopefully lead to them being identified and action taken by the originators network or at the very least, slow them down a lot. ... View more

 Youview’s  Assessability features are ok, but could do with tweaking slightly.     A lot of people who are visually impaired, like me, prefer different colours text and backgrounds to read the text clearly.  For example  my preferred   Colour is a black background with yellow text.    As the population is getting older, there are many  people  getting eye conditions  in their later years. It would be a big help with this slight tweak.   Finally I must say we haven’t seen any improvements or developments in the features for many months or years.   At the same time sky Q has come out with impressive accessibility features .     The Youview platform must Insurer include improvements and development in the  Assessability features  for the  continuing funding from the BBC.  (The BBC is one of the partners of youView. )   prescol ... View more

The last call barring feature is helpful to stop some of the scam calls I get but as the table only holds 10 numbers it is only too soon before the oldest entry in the list gets released again. As the number of scam calls seems to be increasing is there any chance that TT will increase the capacity of the bar numbers table? Latest Update: Status: Delivered  @charlieboy99  Congratulations, your idea has now been delivered.  Together we're beating the Scammers!     ... View more

I would love to see Boost channels available in HD, especially sports and movies. ... View more

  Multi-room is now available. Thanks for the suggestions and likes.   Using TalkTalk TV multi-room Multi room would be great. SKY NOW TV lets you have 4 devices. It has most of the catchup channels and 11 live channels on the entertainment pass. Could we get a multi-room service from TalkTalk.  ... View more

Why not allow wildcards in the blocking test? That way all calls from certain areas (such as non specific) could be rejected.   Example - 01281*   Blocks all calls starting with 01281. ... View more

It would be a fabulous idea if boost channels on demand content was shown within the TV Guide, the same as it is withe the freeview channels.   The Freeview channels are linked with the on demand, (BBC iPlayer, my five, ITV hub ect.) So if content has been made available within an on demand Service, the TV Guide shows a play symbol.    Is it possible that the boost channels i.e. the sky channels, UKTV channels, and the movie channels, Could have this facility? TalkTalk wouldn't need to have  the +1 channels within the boost channel lineup. The space could be left for different channels.   prescol ... View more

So recently i've been experiencing slow broadband speeds and my experience of TalkTalk customer support team on live chat, text, forum and phone line has been abysmal.   I've been told an openreach engineer was coming to visit, only to wait in all day to have nobody come - then when I call i'm told nobody was ever booked.   I've made a 'BrightSparks' appointment for Saturday only to get a text the next day saying my appointment on Wednesday was cancelled - I never had a wednesday appointment?   I was told I was getting a £16.54 credit to my account due to the slow speeds - not seen anything yet?   These are just a few examples, but where I have asked for confirmation each time I am told by call centre staff they're not able to send confirmation or emails. How can an ISP's technical support team not send emails?   If you make an appointment or get a credit to your account it should be immediately confirmed by email so you have some proof. ... View more