Your Ideas

Be able to set up times that devices can log on to the WiFi. For example restrict gaming consoles over night.  ... View more

I joined TalkTalk when they launched. For a variety of reasons, I have decided to leave TalkTalk.   I already have a Huavei router supplied by TalkTalk. So why I can't I re-use that with my new provider?   I am sure there are customers switching to TalkTalk from other providers.   Why can't the likes of TalkTalk, Sky, Plusnet, Now, EE etc... get together and find a way of supporting each other's modem. May be have a common standard.   The Huawei router, has a TalkTalk logo when I log into admin, but why cant they make equipment generic?   (They should also let people use their own equipment)             ... View more

I would like to make a suggestion that the call is diverted to another number of my choosing in a quicker time or after a time of my choice. People ring off before diversion takes place. Would this be possible? ... View more

Who on earth designed this forum? It is like no other I've ever encountered, being almost impossible to navigate. Why can't you simply have a conventional layout, with a page of headings leading to answers.   Instead, you're presented with 'Our Blog' – no thanks, I wanted a forum.   'Your Ideas' – no ideas here, simply a box to create a hew heading. Where do you you find all the others? If I forget to bookmark my topic, there's no way of finding it again unless I follow a link from a TalkTalk email.   'About the community' Introduce yourself, etc. What's the point when you can't find anything resembling a forum with other people on it?   'Beat the scammers' – again, no forum in sight, just a page full of pre-prepared FAQs. I'm sure there used to be a proper forum at one time, but this seems specifically designed to deter as many people as possible. ... View more

Homesafe doesn't address a major issue for parents - ensuring our children get a good night's sleep.   I have moved to talktalk from another provider where I used my own netgear wifi router (plugged into their modem) which gave me parental control facilities. This allowed me to block all wifi between scheduled times (say 9.30pm to 8am) every day on specific devices. Other devices (such as adults' phones) were not blocked.   It is important that this allowed blocking across midnight, unlike homesafe, and also unlike homesafe, all wifi, not just chosen websites (which leaves loads of apps still available like the xbox app) was blocked.   Given that individual devices can be seen by the superhub router talktalk provide, this should be a relatively simple to incorporate, and could be added to the admin functionality of the superhub.   Thousands of parents would thank you!)   (I would happily continue to use my netgear router (as I had intended to do) but it does not have a adsl socket, and when plugged into the superhub ethernet socket I can no longer access the admin settings as it has the same IP address 192.168.1.1 as the superhub, With last provider the modem had a differnet ip address (192.168.1.0) so this was not an issue.) ... View more

Allow us to block all calls from (for example) 0128*******   ... View more

One can get an extension with gmail to bounce back unwanted/spam emails marked as undeliverable. I would like to see this facility with talktalk mail ... View more

Recently, I was having problems with WiFi connectivity. I switched on Band Steering and Airtime Fairness (I have a HG633 router), and these problems seem to have disappeared. No more disconnections and wireless connectivity seems to have improved.    Why don't TalkTalk switch on these settings automatically on all routers? Could this be implemented with a firmware update?   A customer could always switch them off if they want through the routers settings.   This is just a suggestion. Let me know what you think. I know everyone's circumstances and environments are different. What worked for me, may not work for someone else.  ... View more

If a customer takes the trouble to raise an issue via the "abuse report" mechanism would it not be a good idea for a member of TT's staff (OCE or even StephenF) to at least acknowledge that they are aware of the abuse report and where appropriate the outcome.   At the moment it would appear that abuse reports are simply ignored (or even made fun of by certain CSs) - which of course adds to the frustration and means that genuine customer concerns are being dismissed without any investigation. ... View more

Hello, As far as some people know even with the speed of 63MBPS+ it still not powerful to use in this today's generation.   With some parts of the UK receiving 100+MBPS with TalkTalk there still a massive section of the UK not having the advantage of this speed from TalkTalk/OpenReach even though people want this so bad.   So I was thinking why haven't TalkTalk done this but to show a Live MAP of the Area's that are Planned to increase speeds and What speed they aiming for, The speeds that the Area is already receiving (Not by Postcode) & Area's that they not planning to increase yet.   Most of us would like to see the development of areas and what area's are next to be upgraded and off-course to see if there area next. Even though in my own opinion it be a great idea to see the progress on the broadband development side instead of waiting here in silent having to wait till news have hit a news site like ISPPreview  ... View more

I was on chat today about to: refer a friend to join tallktalk. What i got is something cheap and good. £17 a month unlimited internet and some call on weekend. Someting that I want my friend to have..and he wants same what I got after my last chat with him. I tried to find out if we will have like £25 each if i recomend him.. and what is the steps. After my experience on other prividers of broadbands was few easy steps.. a link on my email that he will acces and chose package.. after he sign and start the contract we will receive the rewards.  on talk talk is so funny and NEVER ever I hear this in my life from a such BIG company.. i feel like I spoke with e guy from street dealing about some toys.. 🙂 ))   talk talk responde was: tell your friend to contact us and if he will sign contract we will see what can we offer you !!!! SERIOUS? 🙂 )))))) that was so humiliating and make me to not contact again.. I am not asking for money like I dont have food in my friedge 🙂 ) i ask your "refer a freind" method.. 🙂 what you think boys? is it normal to put him call taktalk chose a package and afet me to call and say WHAT?  Hello.. I am Petru.. you know.. few weeeeks ago this guy come to tallk talk because I recommend.. can I have a penny? 🙂 )))) ridicouls..   @@Advise him to chat with us here. Petru Sonteaat 20:18, Mar 13:what u mean here Petru Sonteaat 20:19, Mar 13:to come and join chat? but where will be my recomendation ? Petru Sonteaat 20:19, Mar 13:he will join and make a deal with you direct I understand Petru Sonteaat 20:19, Mar 13:can you help me to refer him ? Sithembileat 20:20, Mar 13:He can contact the Mobile Loyalty Team 0345 172 0044. They operate Monday to Sunday from 8am to 8pm. Petru Sonteaat 20:20, Mar 13:this is how I can refer him ? Petru Sonteaat 20:20, Mar 13:to put him call you ? Sithembileat 20:21, Mar 13:Yes. He will have to contact us so we can know what package to recommend that will best suit his needs. Petru Sonteaat 20:21, Mar 13:i refer 2 persons on virgin .. and was a uniq code link from me to hes order.. how will be the conection from him to me.. if he will call you Petru Sonteaat 20:21, Mar 13:and where will be my refere? Petru Sonteaat 20:21, Mar 13:i dont underdtand how it work to recomend someoneSithembileat 20:22, Mar 13 😛 etru please advise your friend to contact us so we can offer him a good deal. Petru Sonteaat 20:23, Mar 13:he can do this without me to call you.. he will chose the deal and what i will get? Petru Sonteaat 20:23, Mar 13 😮 k this si interesting.. i will record this chat and talk on forum about it.. is unclear this.. Petru Sonteaat 20:24, Mar 13:to put him call and get the package..Petru Sonteaat 20:25, Mar 13:sounds like.. i give you customers and is nothing atached to my name to have any rewards.. Sithembileat 20:26, Mar 13: Petru when your friend signs up with us, you can call in and we will see what we can do for you. However we currently do not have any referral incentives. Petru Sonteaat 20:27, Mar 13: 🙂 )))))))))) so he join and sign and will see what can I have Petru Sonteaat 20:27, Mar 13:this is best ones Petru Sonteaat 20:27, Mar 13: 🙂 )   ... View more

From memory, we used to be able to edit the barred numbers list from the on-line account (when the list was limitted to 10 numbers).  Could you please re-introduce this facility, since doing it on the phone is extremely complicated and tedious. ... View more

I don't post in the Community very often but when I do I always have a problem locating the "Start a Topic" button if I want to post on a problem I'm experiencing. I have committed the sin of piggy backing on someone elses topic when I was desperate.   Please add the Start a Topic button to the introduction page to make it easier for your customers to raise their problems or concerns. ... View more

Well the idea is simple, Say if someone is a night shift worker but has tried to solve the issue with bills which was ignored by a certain team member (which is under investigation at this time.) *Please excuse that bit, I am quite annoyed at this current moment*  The home account becomes limited til bill is paid which is all fine and dandy. But say you want to try an extension but because you work night shift hours you miss the contact over the weekend. OK all good just contact the 24 hour help line of talk talk (Which is blocked to Limited accounts).   I think any talk talk number shouldn't be locked to limit account users pure and simple.  ... View more

How about the new firmware / software of the router allows to pick icons manually out of a larger selection than the ones already on offer, some of them are white, which cant be seen against the background of the webpage.   But when i was trying to (sad i know) change the names on my devices so i knew what they were i couldnt add things like, Laptop, PC, Amazon, Smart Device, Smart Plug, Lights, PS4 etc, rather just Computer, Audio/Visual, Gaming Console etc...   So i would like to suggest adding an  add Custom Name option that you can pick from manually adding icons too.   I understand some people may or may not agree, but i like to have these things the way i like them sorted lol ... View more

I think it would be appropriate if we had an option for deleting all incoming advertisments which TalkTalk has deemed to be part-and-parcel with the upgraded TalkTalk Email service. 'Especially' as they are all betting establishment advertisers! ... View more

The ideas simple.   a 2nd section to the MyTalkTlak app   Section 2 Router control.   In section 2 you have full access to control perental controls, to dissable and enable settings for brosing and also firewall control. Along with the ability to enable and disable scam protection than having to phone or create threads.  ... View more

how about a restart button being the first thing you come to when you log into the router as i guess once the router is set up how you want it this must be the main reason most people log in for ? ... View more