Your Ideas

if you see a better price from us during your contract you can take it - giving you absolute certainty you’re paying the best price.   With this promise in mind why not automaticaly apply any decrease in a plan, For example me the customer out of contract looking to renew and notes that the same plan is £15 cheaper and has been for some time, why couldnt talk talk reduce my costs or at the very least contact me to let me know the same plan has been cheaper for a while, or even better put the better price in the my offers part of my account so it is clear i am being charged more than others.   If you are so keen on this promise show your customers and apply it for them. Might restore some faith and get more custom if people know talk talk live up to any price promise dont you think? ... View more

With moves to make available viewing on multiple devices, whether that's multiple TV boxes or a TV box and a phone or tablet there's inevitably a need to provide more live IPTV streams to more than one device and more flexibility on use of multiple TV boxes for customers having sufficient downstream speed.   1. TalkTalk should make available the ability to record two IPTV streams on one TV box for customers having sufficient downstream speed.  Subject to any hardware and copyright limitations being overcome that might be currently limiting this option. 2. Multiroom, if offered in the future, would most definitely require more than one Multicast IPTV stream to the household to be fully functional - to allow one IPTV channel to one box and a different one to a second box or viewing app to replace TV2Go.   3. Two TV Boxes in the same room requires remote controls and TV boxes with the ability to recognise which box is required to respond to the remote control commands so that's an extra bit of desirable functionality for households with two boxes in one room. ... View more

:handshake: MAYBE FOR FIRST TIME CUSTOMERS A TRIAL SO AS LIKE ME NOT TECHNICAL AT ALL MAKING IT EASY TO DECIDE & NO WOT WER PAYING FOR   :thumbsup: :quiet: I DUNO IF BBAND & TV IS VALUE OR LANDLINE OR CHANNELS IT WUD I THINK B VERY HELPFUL ... View more

With the new increased 100 items blocked senders list available as from today (20 July 2017) - We really need to be able to edit this list on-line Have you ever tried to deal with 100 items on a tiny phone screen ? And with the number of spam/unwanted calls currently doing the rounds - I believe that 100 will be used up in a matter of weeks - so will become useless, unless we have simple access to modify the list .... So - please give us access to our own blocked senders list. ... View more

The free essential sim included in my broadband package offers 500mb of free data. There are two 'mobile boosts' available - an extra 150mb for £2.50 or an extra 500mb for £5. This means that the maximum data allowance within the essential sim package is 1gb and costs £5. I feel there should be more choice e.g. 1gb or 2gb packages or there could be the possibility of adding multiple boosts in order to create a more suitable mobile data plan. ... View more

More and more people are having more and more issues with TT supplied modems and are buying their own. They then quite often finish up on the forums asking how to configure these routers, get multiple confusing answers and then blame TT for lack of information.   There are quite a limited number of popular modem manufacturers' and they tend to only have a limited number of firmware options, so ...............   How about TT setting up a compatibility department (probably only one person part time needed) and then publish on the forums a list of TT tested routers and how to set them up, with parameterisation examples). Just the top models from the top brands.   I appreciate that officially TT only support TT modems, but a little help to overcome the stress of having to use TT modems would potentially be appreciated. And may even help TT retain some unhappy customers.     ... View more

I've just installed an update on one of my boxes whilst watching the other and also had a recording on the other box   I lost the TV signal whilst the box updated and rebooted, and not for the first time. This will mean a gap in the recording and was also annoying to miss a portion  of the programme I was watching.    Why does RF loop through have to be activated and why is it deactivated during reboots?   I suggest it should just pass the signal through at all times.  ... View more

SMS compatable landline phones have been available now for the best part of a decade (see threads going back to at least 2010).   When is TT going to enable the use of SMS on landlines?   A ... View more

I have renewed my contract as you are able to do to get a reduced package price and noticed the phrase that other boost and discounts are "carried over."   I took this to mean that they were also renewed at the existing level as part of the renewal process, but they are separate and shown as such when you view you Bill in My Account.   I'm sure there are other customers who probably feel they have extended their boosts at the same time as it was part of the original package (Contract) they signed up to.   I appreciate that boosts etc. are on a month by month basis so you can cancel at any time, and you may have signed up to a boost at a discounted level for a certain period, but I think it would be an idea to actually specify the end date of boosts discounts when renewing your contract online (from a transparency of contract perspective) and also have the opportunity to extend the boosts at the same level (if appropriate / available) or take advantage of any special deals that may be better on the boosts you currently have.      ... View more

Hi Can you make it possible to set a proramme reminder even when the programme is avaliable on iplayer etc as at present when i try to do this it keeps going to the player to watch a past episode this is so annoying, also maybe adding a feature on the guide to turn over to the  channel selected at the set time. ... View more

Large Fibre Top Tier Customers paying top Whack money, would you like freebies or price drop ? Freebies or a price decrease for Top Tier Large Fibre customers that also pay for all the other or any boosts etc too, would you like some of that ?? Want your opinions please.    As medium speed Fibre customers are celebrating and posting posts in threads in this very same Fibre Broadband section saying how happy they are with their x8 upload speed increase for Free and quite rightly so,   (I would be happy if I was them too, I honestly would).   So, I thought in turn I would like to start this "Large Fibre" thread to see what those of you "Top Tier" paying folks like me think should, could, suggest or ask be put to the Top Brass that make any decisions ?   If your like me and pay the full whack for the top of the range package for Large Broadband boost, Unlimited Phone boost and tv boosts or any other boosts I can't think of etc, then are you not a bit mythed at the fact Medium speed Fibre customers have had their upload speeds increased by 8x for Free yet we high payers get nothing ?   I don't or doubt there is little they could do with our speed but you never know until you ask, also, there is things called goodwill gestures, just for example, talktalk could say to top tier customers "would you like to have a couple of Netflix movies free of charge each month until your contract expires", or even a bit of a decrease in the top tier bill, something, anything ?   These are just thoughts and I am hoping others like me know where I am coming from and what I mean.   Anyone any thoughts or ideas ?   ... View more

At the moment if I receive an email that is obviously spam I mark it as such and from then on I don't get bothered with any more from that source. Every now and then I find an email in my trash folder that shouldn't be there. I then have to manually page through the contents of the blocked sender's folder, four at a time, until I find the address to delete. A couple of times now when the folder is too large I delete everything and start again. I'm hoping that there will be a search function or a right click to say, Not Spam, provided soon. ... View more

I originally posted this in Beat the Scammers ... "Sky has just launched a new free service for blocking unwanted calls called Sky Talk Shield.  Read about it here.  Why can't TalkTalk provided a similar sort of thing instead of the meagre 10, or even 100 as promised, last number blocking that is available now? It looks like it works like those BT phones where you can input a safe list of numbers who can call you and a blocked list of numbers that won't get through, and the rest get screened and have to identify themselves. I think there would be many TalkTalk customers who would welcome this sort of service." If Sky can do it I'm sure TalkTalk could come up with something along the same lines. ... View more

What about TalkTalk competing with Sky Store and their "Buy and Keep" model for TV/film sales? It would be nice to pre-order a digital copy of a film through the YouView box, have it available OnDemand then get a physical DVD in the post when the movie is released so customers 'always have a copy'. This would definitly make purchasing movies a more attractive offer through TalkTalk. ... View more

What we need is a audible CAPTCHA type system   My suggestion, allows callers to get through - if they get the number right  (using an audible CAPTCHA type of system (asking "rotating" simple maths questions - what is 2+5 for example - input 7 on keypad for access) - this will effectively block automated call machines (which, in my experience, make up the vast majority of nuisance calls) - the caller can then be added to the list of "welcomed" callers by dialling a number after the call is closed (or on line) if they get the answer wrong - or choose not to respnd to it - our phones DO NOT RING !! I understand that BT's offers an option that blocks ALL calls if they are not on the list - this takes it too far - what about genuine emergency calls ? My system is better - it would then allow unrecognised, but genuine, callers - a way through security - you can then decide whether to allow them a permanent pass or not and, most importantly - fake numbers would be blocked !! Simple - please implement as soon as possible ... View more

When I have a folder with a few episodes in it, after watching one and pressing stop, it should take me back inside the folder so I can quickly delete that watched episode (or not) then watch the next episode. Instead, it takes me back to the entire library and it's easy to delete the entire folder by mistake. ... View more

My account was recently suspended while I was abroad, which meant that neither of my daughters back home could use their SIMs. The only way for me to access my account was to remotely login to a computer at home and connect to the TT website from there. I understand that there are security reasons why this is the case, but would it be possible to have some mechanism to access your account e.g. 2-factor authentication to send a code to a nominated mobile number? ... View more

I've recently discovered that when one mobile number in an account goes over their allowance, all services for all mobile numbers on the account get suspended. There are separate allowances for calls, SMS and for data for all SIMs on an account, so it should be possible to only suspend the single service which has gone over instead of making all SIMs unusable? Usage of any of the other services won't increase the overspend, unless they also go over their allowances. ... View more

I'm using the TT webmail filter system as a 'spam catcher' - both the 'Blocked Sender' filter, plus my own customised one.  Both mostly work ok, but on catching a criteria match, the rogue mail is simply moved to the trash folder and generates an incoming mail notification because it's still flagged as 'Unread'.   I'm aware of the 'Disable notifications on active filters' checkbox - but that appears to be a global setting that affects every filter, including ones for which notifications are really wanted.  It'd be great to have the facility to enable/disable on a per-filter basis instead of all-or-none.   Maybe one way to do this is as per the client-end filtering rules in Outlook - which offers a filter action to 'Mark as Read', thus preventing notifications and (when combined with a 'Move to Trash folder' action) allowing 'silent' deletes/moves/copies etc on each individual filter rules set.   Perhaps a 'Mark as Read' option could be added to the filter actions dropdown ? ... View more