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I think the text on the EPG lines could be made much larger and clearer, as the current font only uses about one third of the row height. Also I found the information of the start and finish times of the selected program was useful , as appeared on an earlier software version.
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I'd like to see a Service Changes area where planned works and changes to TalkTalk core services are flagged up and members can subscribe to email notifications. Things like planned outages, changes to email security, changes to webspace and moving of off-net customers to Rakuten, for example, together with links to find further help.
Just a thought as customer could choose to get push-notifications / subscription notifications by email of service changes to be better prepared.
Subscribing to Service Status and a seeing a recent Service Status history may also be useful.
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I am sure this has been suggested before and the buck has always been passed back to YouView. The fact remains that programmes often run late and, contrary to popular belief, there is no linkage between the start and end of a recording with the actual start and end of transmission of the programme (not on the subscription channels anyway, which is all I care about as I use another PVR for Freeview channels). The Syfy channel is a persistent offender in this regard. Most of the recordings I have of the current Marvel's Runaways series start late and are missing the end. The ability to add 5-10 minutes to the end of the schedule will fix this problem.
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Having two talktalk logins, one for myaccount and another for the community pages doesn't sit right. it feels dumb. Why not just have a talktalk profile, as part of your account, that is used for posting gubbins on the community forums. Your personal details are requested by the community profile anyway, and if you're logging a fault, query or complaint you're asked for your landline number so it can be tracked. That's a lot of redundant steps. If it's a "security issue", have a profile linked to the myaccount page, then have a handshake between the two portals (account and community) if/when a customer decides they want to spend time on the forums. Also, just have a drop down menu for the 'idea labels', it'd be less of a faff given that it's a restricted set of options.
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You've upgraded the My TalkTalk App (hooray!!), however it only has limited functionality (check bills and mobile usage) and anything else redirects you to the TalkTalk website. It would be amazing if you could check your service status within the app, use the community within the app (etc.). The whole point of an app is to make things to view easier, however with the redirects to the webpage and the constant logging in, you might as well just use the TalkTalk website. Please add more functionality to the My TalkTalk app. It needs it.
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I am just backing up my applications folder to my NAS, when i used my good old Cisco WAG320 (talktalk refuse to support this router when i had a fault so i am unable to continue using it) it took no time at all, windows tells me that with your "super router" i still have another 7 hours 30 minutes to wait. Can you tell me if you have any plans to relese future routers with gigabit ports? Regards Stuart
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Status:
Unable to Deliver
Submitted on
30-05-2018
07:17 AM
Submitted by
Cptredeye
on
30-05-2018
07:17 AM
I have had an extremely unpleasant experience with issues with your previous dlink and huwaii routers. Engineers have had to take them reporting faulty routers as well as being sent on speed issues by your tech teams. It feels that you alienate your existing customers by offering 'new' customers tour brand new hub for free when making existing or resigning customers pay. In my eyes there is a price descrimination if you are telling resigning or customers with problems they 'cannot' have it free and they will be charged £120. I was eventually sent it for free after much of a fight but it just makes your existing customers feel not wanted or needed in my opinion. If you can afford to give it free to new customers then a customer who is renewing their contract should also be offered it as the price is already factored into the Contract term.
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TalkTalk only offer discounts on Sim Only packages with O2. Why not offer discounts on contracts with O2 too?
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Has TalkTalk stopped to consider that some customers may want to block a specific number without having the phone proudly announce to the blocked person that they have been blocked? I'd like Talk Talk to consider the safety of customers who wish to block numbers for reasons such as domestic abuse, stalking, harassment, elder abuse etc. In such cases having the block service be discrete would help to keep your customers safe. Wouldn't it make sense to have blocked callers hear an endless engaged tone? Announcing a caller is blocked provides them with an explanation as to why they can't get through that they're not entitled to and potentially compromises your customers safety. I'd like you to consider changing this.
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Had this idea 10 years ago, and actually suggested it to talk talk when my dad helped me fit my new kitchen, and he didn't want any money, but he had no internet, so I wanted to repay him with 12 months internet access. Sorted him out with an account with talk talk which he was really chuffed with. Any how, the idea is simple. Allow customers to pay upfront for a whole broadband contract period, whether it be 12 months or even 18 months in exchange for zero price increase over the contract. Provider benefits for the upfront fee and commitment, customer benefits from no price hike for 18 months
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https://www.youtube.com/watch?v=w-SIManm_Qo Please follow this link as a suggestion to change the currently annoying music that customers have to listen to when waiting for customer service.
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I think you should let everyone know you are closing your email service and when it will happen. I think it particularly important to adise people before they sign up with talktalk in the first instance as people naturaly assume they will get the service with any internet provider unless told otherwise. It would make good business sense to be upfront with any potential buyer.
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Most families with children would be very likely to appreciate the ability to have scheduled periods when their kids devices can not access the network. I would like to be able to configure the router so my sons tablet, phone and xbox are unable to access the internet from 8pm until 8am. I might decide to be popular mum on odd occassions by extending play time on one of these devices (probably as a reward for good behaviour) so making it fairly simple to change (and not buried layers down in the settings) would be an added bonus. When I discovered this ability on my BT router and told my friends about it several decided to change to BT just for this ability. I would not have changed to Talk Talk had I not been promised it was also available on their service. This could really influence your sales
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I can't seem to find any kind of 'new post' button which makes it really difficult to contribute. Perhaps add one?
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Hi Just a thought of having an option of free sat rather than Freeview as sometimes this is not available in some areas.
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Hi. I am somewhat irritated that whenever TalkTalk sends me an email notification of my latest bill (either "Your latest TalkTalk bill has arrived" or "Your online bill"), the company includes the figure for my current account balance in the email! As you should realise, open emails are easily intercepted, and almost anyone on the planet could be reading my billing information, including my account balance! This is a ridicuolous breach of security and of my private information. WHY does TalkTalk send out insecure emails like this containing sensitive financial information? How soon can you change your email billing system to STOP exposing your customers private financial information to fraudsters?
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Why not have the Community button on the talktalk.net page without having to press the help button? The same applies whether you are logged in to your account or not.
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Anyone with teenagers or just kids... will know that they are addicted to the Internet. Youtube, Xbox, Smartphones etc etc... Anyone without kids may say "just tell them.... or just switch of the router." Anyone with kids will say "Another huge screaming match EVERY night." Anyone with kids with social issues or autism will also know how difficult this issue of managing online time is, and can be a real strain on the entire family, that spills over into the next day and so on, and really is a mental health issue. PLEASE UNDERSTAND - THIS IS A SERIOUS ISSUE. I (and many others) need to be able to have a setting where we can simply time when the wireless (wifi) is turned off within the routers settings, on a daily basis. eg (9pm till 9am) I believe at the moment this is not possible (or if it is - it isnt an easy task) and it really should be.
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Status:
Investigating
Submitted on
09-04-2018
11:06 AM
Submitted by
mhowarth
on
09-04-2018
11:06 AM
So recently i've been experiencing slow broadband speeds and my experience of TalkTalk customer support team on live chat, text, forum and phone line has been abysmal. I've been told an openreach engineer was coming to visit, only to wait in all day to have nobody come - then when I call i'm told nobody was ever booked. I've made a 'BrightSparks' appointment for Saturday only to get a text the next day saying my appointment on Wednesday was cancelled - I never had a wednesday appointment? I was told I was getting a £16.54 credit to my account due to the slow speeds - not seen anything yet? These are just a few examples, but where I have asked for confirmation each time I am told by call centre staff they're not able to send confirmation or emails. How can an ISP's technical support team not send emails? If you make an appointment or get a credit to your account it should be immediately confirmed by email so you have some proof.
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