Your Ideas

I reported  a fault with my set top box on 17/4/21. I was told to call back in an hour while an internet test was run. When i rung back I was told 'We're now closed' My suggestion is that you provide a way of reporting faults and fixing them.  You advertise on your website tat you are open 24 hours a day. This is clearly untrue. Meanwhile, I am left with a non-functioning set top box ( which was only replaced about 6 months ago). Might I suggest that you take a course in customer service provision.   As it is, I am left with no means of knowing how or when to contact talktalk to resolve this issue. A very poor result from talktalk. Customers want to talk to the company, notpost on your sa-called 'community' with no means of knowing whether you are interested in their problems. I suppose the only answer is to switch to a provider who values their customer base, unlike talktalk. ... View more

It is really bad that in this day and age, when people travel the world, one cannot suspend phone and broadband service for a period. We have been Covid-trapped abroad for over a year, and our only option to avoid pointless monthly payments was to cancel the whole contract and lose our landline number. Very poor TalkTalk! We will be renewing with someone else. ... View more

So, is this a Forum post or an idea suggestion? It says "Idea Subject" at the top? If this is a Forum post then here goes.... Can I add an existing TalkTalk email user with her own, independent account, to my email account? She wants to close her actual broadband account with TalkTalk but keep her email still active as it's her primary email account. Also, if there is someway of doing this would she have to pay the insulting annual email fee? (she's been a talkTalk customer since it was Tiscali) I did finally get through on a live chat once but the answer I got had such bad grammar that I could barely make sense of it!! ... View more

Currently have a loss of service (1pm) and have no way of contacting anyone in customer service - really very helpful! ... View more

Hi,   Could we have a Future Fibre forum that is specific to those with FTTP or FTTH? This could include router issues, VOIP and anything else specific to this subject that does not include VDSL or ADSL modems.. Issues with speed relating to the fibre any tricks people find with the install and use...   Perhaps even have a specific label?   Thanks, James   ... View more

Suggestion  please allow a reporting system that works i have no idea where to report this. Gave up holding ( hours on line) chat not working ... View more

If, like me, you have tried to report a scam number using this facility only to be informed "Oops. We didn't recognise that number.....", you will recognise my frustration. This morning I received a message via my answerphone advising me that I was being charged £79.99 on my Prime Account ....  I DON'T have an Amazon account of any description nor do I use Amazon. The telephone number was 013125094603. Have looked at Community posts on subject but there are so many under different headings and old posts. Why can't TalkTalk have a link on the Check and Report so that you can report these unrecognised numbers more easily and efficiently so that they can be blocked manually. ... View more

I've been a Talktalk customer for ten years plus and two weeks ago switched to Talktalks  18month Fibre 35 contract. I had read reviews that said the Wi-Fi hub was better than my old super router and the person I took the contract out with agreed to send me one, which they did. I also received a returns bag to return my YouView box and a few days later a reminder letter saying I would be charged if I didn't return it. My understanding is that my router and YouView box are mine to keep at the end of contract and I have just spent a frustrating phone call to Talktalk trying to get this point across. The phone adviser said I was sent the YouView bag and letter by mistake and they actually want my old router back. I explained that I need to keep it as backup as I am having problems with browsers on my PC using the new Hub but was told I will be charged. Has anyone had a similar experience and can confirm that the equipment is in fact mine to keep at the end of the contract. Thanks ... View more

I'd like to know if it was possible to set two different passwords for my Wi-fi; one for daytime used so I could maximize the security settings, and one for evening + overnight so my kids can't access the internet during that time, but are able to during daylight hours preferably set by myself. My eldest boy in particular has been sneaking devices into his bedroom and using them at night. If I could block his usage automatically without losing my connection it would be fantastic!!! He had already got around my parental settings on laptops, tablets etc by simply doing a factory reset, wiping off any restrictions I set. Too clever for his own good..... ... View more

I've just upgraded to Fibre 65 after being noticed of contract breaking price rise. I was promised min speed of 38.9 Mbs Initial email said 27 Mbs. Follow up letter says 37 which is better but not what I signed up to.   Al this is academic because I'm lucky to get 30Mbs. Off course TalkRalk test the line in the middle of the night when there's no traffic and claim they get 48 Mbs.   I'm seriously thinking of leaving as I'm getting worse than Fibre 35.   HELP!!!         ... View more

Have been suffering poor WIFI signal in my house. Have tried WIFI Extenders, Powerlink adapters, wothout much sucesss.  Would be good if Talktalk extended their accessory offering to include a MESH offering.  ... View more

Perhaps some kind of system based on transmitting audio messages over the connection that I already seem to have coming into my house.   If it could be possible to modulate human speech into electrical signals, then your operatives and myself would be able to engage in a form of primitive speech.     ... View more

HELP! PLEASE! I am trying to complete my sign up to NOW TV + Sports Boost. I just want a VOUCHER CODE to pass on to NOW and they will handle everything. The TT programme which says it will give you a code freezes at a page saying there is a technical problem, try again later. After 2 days of trying there has been no progress. There appears to be no Contact with TT available either by phone or e-mail. Please get someone to e-mail or phone me. ... View more

Would be good if upload speeds were also monitored here ... View more

Hi,  Our area has recently become live to fibre500, we got a letter in the post telling us to contact Talktalk. When we did ring customer services they said it was not available in our area after checking with other departments He eventually gave us another number to ring which is the fibre sales department. They have connected us immediately. It’s a good job I’m like a terrier with a bone and kept insisting it was available. The number he gave me is 0800 5428495. Hope this helps anybody who is having issues connecting or getting to speak to the right department. I must say it does not have a number on the letter we received just an email address. There is also an offer of 6 months free on joining if you are new to fibre500 which I am ( we are currently Talktalk customers too).  Hope that helps!! ... View more

Is anyone else sick to death of being told that there's nothing wrong with their service when there clearly is? The current service status system that fobs you off, just because you have one device with connection issues is infuriating. There are 22 other devices that are working just fine (when there is a working service). Prior to the browser based GUI that TalkTalk are now using to communicate with the router, there used to be a diagnostic tool called Routerstats. This was an excellent tool that allowed you to monitor and log the noise that is on your telephone line over time. Keith French on the community team is familiar with this tool as he used to advocate the use of it. Why can't you re-introduce this tool in order to assist with problematic lines and build it in to the router software. Alternatively, make some other monitoring a service that can be viewed by the customer available. Kind regards Andy ... View more

Many people have blocked scam numbers, so if TT can "scan" the blocked numbers and find e.g. 1000 people have blocked the same number can TT  block them automatically. Then perhaps we would not have calls from amazom, bt  and the annoying no one there numbers (silent calls?) etc. Checking 1000 numbers would avoid blocking peoples own few personal "friends" ... View more

There are many posts, dating back many years, requesting that the account holder be able to see and edit, via an online or downloadable file, the calls that are blocked . Many have received a good idea response by customers but no action by TT. Surely its not to hard for TT to allow us to be able to see what we have done. Its stored away somewhere in our individual account file / box, why not let us see it in full. My calls blocked list is nearing the 100 limit and i have not got the time to access the numbers one at a time as requested, to add them to the scam check and report page. Call safe response to new numbers would put off many of my callers by sounding like a spam site. Please give us the Freedom to see the Information we have stored in our account. ... View more

I have being going around in circles trying to find the link for web chat if one exists. If Live Chat is offline just say so. I have enabled popups but that made no difference.   ... View more