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I reported a fault with my set top box on 17/4/21. I was told to call back in an hour while an internet test was run. When i rung back I was told 'We're now closed'
My suggestion is that you provide a way of reporting faults and fixing them.
You advertise on your website tat you are open 24 hours a day. This is clearly untrue. Meanwhile, I am left with a non-functioning set top box ( which was only replaced about 6 months ago).
Might I suggest that you take a course in customer service provision.
As it is, I am left with no means of knowing how or when to contact talktalk to resolve this issue.
A very poor result from talktalk. Customers want to talk to the company, notpost on your sa-called 'community' with no means of knowing whether you are interested in their problems.
I suppose the only answer is to switch to a provider who values their customer base, unlike talktalk.
@Thomas14 live chat or the help side on here Help with your TalkTalk service - TalkTalk Community
Chat with the team see https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529#chat
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