Submitted by TimTraylor 31-05-2019 | 6 Comments
I would like to make a suggestion that the call is diverted to another number of my choosing in a quicker time or after a time of my choice. People ring off before diversion takes place.
Would this be possible?
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Yes but how many people would want that do not think talktalk will look at change it
I agree Talktalk will not change this, but for those that do want a shorter time before divert, Talktalk could give us the option!
@hosay299 I find that potential enquirers ring off before the diversion takes place. Yes I realise if they wanted to contact you they should persevere, but you know what the public can be like.
@TimTraylor Hi, have you seen the below Help Article? Is this what you're referring to?
About Call Divert
We already use **61*
We need to set it to divert permanently, but still have the option to answer the call if we are able to.
@TimTraylor Thanks for the additional info. Unfortunately this is not possible, however thanks for the suggestion. Thanks
“CallSafe: Repeat the recorded name”
“Let’s pay more”
“TalkTalk Customer Service call back to account holders”
“Better customer support”
“Make it obvious how to post a question to a community forum. Can't find what should be so clear .”
“Allow users to lock there topics so only OCE's can reply”
“Add a third option to Callsafe”