cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fixing your eero network when offline

You'll find a handy troubleshooting guide within your eero app to help diagnose any issues with your eero network. If you're still unable to connect, checkout these top tips to get back online:

 

Plug it in

Make sure your eero and modem are both plugged into a power source and turned on. The lights on your modem and your eero's should be on.

 

Check the Ethernet connection

Check to see that the gateway eero and modem are both connected via Ethernet, and that the Ethernet cable is properly plugged into both devices. It should make a clicking sound when inserted into each device.

 

Turn it off & on again

If everything’s powered and connected, you can try turning your eero off and back on again. It should take about 2 minutes to fully start up. Next, do the same with your modem and wait 30 seconds before switching it back on. Wait until the light on your modem is solid white and the lights on your eero has finished blinking before trying to get back online.

 

 

your eero hub

​Get help, find out more and discover useful tips on how to get the most out of your service.