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Fixing your eero network when offline

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Last update:
‎20-07-2021 01:14 PM
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You'll find a handy troubleshooting guide within your eero app to help diagnose any issues with your eero network. If you're still unable to connect, checkout these top tips to get back online:


Plug it in:

Make sure your eero and modem are both plugged into a power source and turned on. The lights on your modem and your eero's should be on.


Check the Ethernet connection:

Check to see that the gateway eero and modem are both connected via Ethernet and that the Ethernet is properly plugged into both devices. It should make a clicking sound when inserted.


Turn it off & on again

If everything’s powered and connected, you can try turning your eero off and back on again. It should take about 2 minutes to fully start up. Next, do the same with your modem and wait 30 seconds before switching it back on. Wait until the light on your modem is solid white and the lights on your eero has finished blinking before trying to get back online.



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