You'll find a handy troubleshooting guide within your eero app to help diagnose any issues with your eero network. If you're still experiencing slow speeds, check out these top tips:
The first thing you’ll want to do is understand if you’re experiencing slow speeds on all your devices. If it’s only one device, simply turn your device’s Wi-Fi off and on again. If that doesn’t work, try rebooting the device. If you’re having an issue across multiple devices, or the above didn't help, then read on.
If you're experiencing slow speeds on several devices, you can check your current speed in the eero app. To do this:
Your result will display your current download and upload speeds, as well as some information to help you assess the results. If you need more information on how to interpret the results of the speed test, select the Learn More About Speeds button on the test results page to find out more.
You should check your devices speed using our speed test tool. Be sure to test your speed at different locations in the home both close and far away from your eero. To ensure you’re connected to the nearest eero, turn Wi-Fi off and then on again before each test at a new location.
If everything’s powered and connected, you can try turning your eero off and back on again. It should take about 2 minutes to fully start up. Next, do the same with your modem and wait 30 seconds before switching it back on. Wait until the light on your modem is solid green and the lights on your eero has finished blinking and is solid white before testing your speed again as mentioned above.
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