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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Router loses connection - Only when accessing online games

This issue has been ongoing for some time and I'm all out of avenues for a resolution. So if anyone can look at the info below and come to any solution that'd be much appreciated, as my current one is "wait for fibre". (satellite internet / cellular ...

Shaun43 by Team Player
  • 17647 Views
  • 55 replies
  • 0 like

Migrated from Shell energy and no internet

Simply the worst customer service on earth. I have spent hours and hours going round in circles being passed from one script reading support person to another and now a vist from an 'Engineer' and still no rtesolution to the simplest of issues. I mig...

ISP Login Details

Hi, I'm replacing my ISP provided router and am having trouble setting my Netgear D7800 Modem Router with the ISP username password not being accepted. I see for TalkTalk accounts the user name is defined as below with no password required: Setting V...

KhimjiK by First Timer
  • 1630 Views
  • 2 replies
  • 0 like

talktalk my connection email yesterday?

Is talktalk myconnection email a real thing from talktalk - if so why have i never seen this before? what is talktalk my connection and how long has it been working? it seems legit but never can tell?the subject of the email is my name then "give you...

dazza7 by Participant
  • 2707 Views
  • 7 replies
  • 0 like

Fibre 65 Order

Hello, I have just registered my account as a new customer. My TT is supposed to go live on Monday but I haven't received any package and when looking on my account it says rejected? Could you explain this please. IMAGE REMOVED BECAUSE IT DISPLAYED C...

Anonymous by Not applicable
  • 792 Views
  • 1 replies
  • 0 like

telephone

I got in touch with TalkTalk regarding cancelling our contract as of today 17 June 2024. You have sent me an email saying I have decided to stay with TalkTalk. That's not true. I want to cancel TalkTalk as of today as had been arranged. Yours Susana ...

Scammers at the door

I just had two people at the door who said that new lines had been installed and my broadband provider would be issuing me a refund. Has anyone in the UK had similar?

cannot access My account - error message 'request rejected'

For a few days when I try to login to My account, a blank page appears with the message:"The requested URL was rejected. Please consult with your administrator.Your support ID is ..." This happens when I try to connect to talktalk.co.uk on my laptop,...

wifi

i cant connect my bush tablet to wi fi it says authentication problem, it connects ok to my sons wi fi any ideas what could be the problem

ryecroft by First Timer
  • 790 Views
  • 1 replies
  • 0 like

Bogus telephone calls

I have been getting telephone calls from various different mobile numbers claiming to be from talktalk. I have asked them to identify themselves but they just say hold on we can do that! They wanted me to download an app on my mobile to check interne...

Shelly66 by First Timer
  • 920 Views
  • 1 replies
  • 0 like

PPPoE Username and Email

I'm about to setup a non-TalkTalk modem (Vigor 130) and router (MikroTik) for my Fibre 65 package. What PPPoE username and password should I use?

router page says not secure

when i log into my router it claims it is no longer secure , not that its needed but i wanted to let someone know this fact if at all bothered tried on twitter got no where even when i said i got no issues just advising you of this issue hopefully th...

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sirsimonuk by Conversation Starter
  • 1316 Views
  • 1 replies
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Resolved! Manual configure router. Sagemcom FAST 5364

I believe my router is faulty and want to replace it (to test) with an identical model router that has previously been used at another property.How to I manually configure the replacement router to reflect my own account.

PiloTT by First Timer
  • 3116 Views
  • 4 replies
  • 0 like

What WiFi

HiHow can I tell if my router is Wifi 6e compatible ?or how can i tell what version is my router for example is it wifi 5 or wifi 6

JohnTTTM by First Timer
  • 2298 Views
  • 4 replies
  • 0 like

Set top box

My set top box has turned itself off on many occasions over several years, most times it restarts when I hold the button at the front of the box, other times, I’ve had to turn the wall sockets & rooter off for 10-20 seconds before it re boosts, which...

Ewan1011 by First Timer
  • 952 Views
  • 1 replies
  • 0 like

Partner advisors

Is there any way to check on a company who calls at doors, claiming to work with talktalk in partnership? Offering better deals to other broadband companies? Just wanted to double check

Helen!98 by First Timer
  • 1214 Views
  • 2 replies
  • 0 like

Require talk talk user credentials

Hi, I've just purchased a TP-Link AC2100 Wireless MU-MIMO VDSL/ADSL Modem Router to replace my existing talk talk hub router. However in order to setup this router i believe i will need to know my talk talk user id / password. I believe this is diffe...

marksc by Whizz Kid
  • 1305 Views
  • 1 replies
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Trying to contact Talktalk

Trying to phone Talktalk via the 03451720088 number and it doesn't even ring let alone get answered, I need to cancel my service and with no other way of contacting them I feel I'm just going to have to stop all payments.

Anonymous by Not applicable
  • 991 Views
  • 1 replies
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Why am I constantly being disconnected ?

This is not the first time I have suffered this problem.It started again about 3 days ago....The Router disconnects my service...usually in the middle of a movie..which is annoying and frustrating.Re-setting the router by powering down and on adain u...

Vipersan by Conversation Starter
  • 6959 Views
  • 19 replies
  • 0 like

Unable to log in to myaccount

Hi, I am not able to log in to my account, despite entering correct credentials. It has now locked me out due to repeated attempts. How can this be resolved ? Regards Anthony

After some clarity on Wi-Fi setup with talktalk

I've recently setup a Vigor 130 modem with an Asus TUF-AX5400 router. I followed the setup via the vigor guide and a bit concerned as the download speed has dropped. My setup before was the talktalk wifi hub with the asus router connected in ap mode,...

spok00 by First Timer
  • 1346 Views
  • 1 replies
  • 0 like