For queries about your TalkTalk broadband service.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
I reported a failure of my broadband connection on 28/03/23. The router internet light kept flashing.This was resolved fairly quickly but I'm now only getting a speed of 35Mbs instead of the 65Mbs I'm paying for.So I went online and used the bot chat...
Hello I have had no connection since the early hours of Tuesday 21st March. I have inspected my router logs and there is a RADIUS authentication problem. Attached is the relevant part of the log showing a connection attempt (I have redacted my teleph...
I've been unable to log into my Supersafe Boost. I've requested a change of password but no email received. Can I have a link that will allow me to do this, please?
So here goes. Have been having an issue since 1AM this morning. My Sagecom Superhub Dropped its internet connection and restarted which was not a big issue. But then when it restarted the router will no longer syncronize withn the fiber dsl in my hom...
After googling how to get in touch with OVO about my broadband after being transferred from SSE to OVO, i discovered that TALKTALK has since taken over from OVO. Could anyone advise me on how to log in and view my account (if i even have one) or how ...
Hi all, I hope someone is able to help! I've had a couple of Eufy doorbell cameras for over a year and have been with TalkTalk for the same amount of time.I've only started having issues with the camera recordings in the last month or so.I am able to...
Hi, I have recently returned to Talktalk after a years absence and find that the only way to gain access to Myaccount is by requesting a link by email. This gets rather tiring. I can see the info but when I request to change my password I get an erro...
Hello I am having problems with my internet. I have switched the router off a few times and reset it and the router has a white light but I keep getting a message saying talktalk disconnected. I have gone onto my laptop and I sent onto command prompt...
Hi, i tried to call you 3 times, just to been told there is no need for 30 days notice period. Now im calling on day that my contract ends just to been told i need to give you 30 days notice period. Im cancelling my direct debit as i wont loose anymo...
Hello, I just rebooted my router and Netflix won’t recognise my region now so it won’t show me the shows I usually have. I contacted Netflix and they said “There might be chance Netflix is recognizing your ISP as VPN/Proxy” after I told them that the...
I placed an order on 16th November 2022 and technician was due out today but never came, i contacted talk talk support.. Sat on hold for 45 minutes, then the phone rang and was answered and nobody on the other side but I could hear myself through the...
Hi,After a system update, I realized I am unable to connect through PPTP to my VPN server.The TalkTalk router's firmware version is SG4K100136 . Is there an update available and do you think you can upgrade this firmware on my router?Thank you very m...
I have a new talktalk router, line has been checked and broadband working OK, constant white light on router, but devices won't connect to Internet. Message that I need to sign in to network, but keeps timing out at passwordhelper.talktalk.net.
I am trying to sign up to talk talk, I had an account two years ago. It will not let me sign up as a new customer and when I log in it states that I am disconnected but will not show me any way to sign up again?
I currently have no internet and my router is flashing white and amber. I've tried turning it on/off again both by the wall and by the button, I've also tried doing a factory reset with the pinhole button and nothing has worked. I've searched on here...
Good afternoon. Seems like my issue is related to many others mentioned on this forum. It seems like during long weekend firmware on my Sagem Fast 5364 has been updated? (last night - no internet for 30min) and since then I can't use remote access an...
I've just tried accessing the admin pages on my router to find it is giving a:"Communication error with the gateway" error. I've tried rebooting the router - no change in behavior. I'm also sure I'm using the correct credentials. The system seemed to...
Hello - I have downloaded the Supersafe program (TTOnlineDefenceInstaller.exe) from my email link but when input my TT login details into the Supersafe login I get 'Incorrect login. Please Try again'. I have re-downloaded and re-tried several times w...
So I slipped up and didn't realise that I'm out of contract, therefore paying and extra £13 a month for the last 2 months (£37 instead of £24).......I'll take that one on the chin.What I can't accept is that they now offer me to renew at £26 rather t...
I called talk talk on the 14th Feb to cancel my new account as I wanted to stay with BT. The hub has arrived today and BT have informed me tonight the change over is not cancelled. They have informed I need it cancelled tonight or I will be cut off b...
Hello I used an upgrade option in October 2021 to subscribe for 24 months with the offer of an Echo Dot included. To date I have not received any information regarding how to claim this offer. Please could you look into this matter. Kind Regards Rich...
My WiFI hasn't worked for almost a week now and my router only flashes amber. This happened after TalkTalk sent me a faulty adapter which blew out my wall socket. (I know it was the adapter as I've had an electrician round who said my socket and elec...
Good Morning,I am trying to log in in My Account, but unfortunately are 3 days that I am receiving this message:"Sorry due to technical issues we can't log you right now. Please try again later." Picture attached in pdf can you kindly help? Thanks in...
Hello. We're frantically trying to find our account number only to realise that we have had no emails from talk talk and it is not on our "change of ownership" letter that we received (the only letter we've received). We urgently need to change level...
Hi can anyone help why I can’t finish building my profile