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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Resolved! Broadband 65 speed issues

Until recently my Fibre 65 speed has been around 60MB/S or higher. I have been experiencing drop outs on BBC iplayer and other similar services for a few days now which last for long periods. I checked the download speed a couple of days ago and it w...

dangerous by Chat Champion
  • 1300 Views
  • 12 replies
  • 0 like

Avoiding the admission of poor service..

Hi all,so it has become apparent this week that IF you run a TalkTalk speed test and it is lower than the minimum acceptable level; the test will just ‘fail’ rather than give you the actual mps number.really poor, leaves a bad taste. Anyone else expe...

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Broadband Fibre 65 Below Minimum Guarantee

I ran checks on broadband speed on 9 April and found it was below minimum guaranteed speed, and had been for some time. I then ran connection check and a fault was identified. This fault was logged on 9/4 as REP-12746671. Kept checking fault tracker ...

Vonney by Conversation Starter
  • 3330 Views
  • 39 replies
  • 0 like

wifi router

my wifi router is playing up cannot connect to websites on my phone is this just me or is anyone else having this issue #DG8041W-2.T5

Slow internet despite good downstream line rate

Hi, we've been having issues with broadband speed in the past week or so. The router is connected at 49.64 Mbps, but speedtests average around 5-10 Mbps (last one was 3.5), with the occasional burst of 20. We used to get around 40-45 Mbps a few weeks...

Jny5855 by Popular Poster
  • 896 Views
  • 9 replies
  • 0 like

Buffering After Upgrading From Fibre 35 To Fibre 65.

I recently upgraded from Fibre 35 to Fibre 65. The problem I have is that when streaming or watching videos there is constant buffering. I didn't have this problem with Fibre 35. I don't know if the problem is with the router or my PC. I have cleared...

Internet drop outs

For the last few weeks I've been getting drop out messages displayed on my television while watching streaming services. Allthough the message requests a response (enter) it generally restarts within seconds and is nothing more than an inconvenience....

des09 by Problem Solver
  • 1025 Views
  • 8 replies
  • 0 like

Streaming via Amazon Firestick

Hi All,I have a 6 or 7 year old Amazon Firestick and this past year I've found that BBC iPlayer takes an age to load up on it and Netflix streaming doesn't work brilliantly (normally the picture is fine but the sound drops out periodically). Just won...

Netflix Seeing TalkTalk as a VPN

Hello, I just rebooted my router and Netflix won’t recognise my region now so it won’t show me the shows I usually have. I contacted Netflix and they said “There might be chance Netflix is recognizing your ISP as VPN/Proxy” after I told them that the...

Speed, Lies, broken promises.

I will start with the speed issue, I used to have nothing but praise for Talk Talk, sadly that has now dwindled.I used to enjoy speeds of 63455Kbps down and 20000Kbps up. Good quality connection with no connection or usage problems for audio and or v...

Bayleyvilla by Conversation Starter
  • 1780 Views
  • 15 replies
  • 0 like

FAST5464 Modem Only or Bridge Mode?

Hi, I did a search through old posts and couldn't find anyone with a 5464 router - hence this post! I'm a new customer with TalkTalk Business and have been given this hub: TalkTalk Business Wi-Fi Hub 2Hardware Version: FAST5464 2.00Software Version: ...

Talktalk wifi box and engineer appointment

Hi since I have moved into my new property my internet just keeps buffering every day! I had an engineer come out yesterday who done some works and said it should be working okay as he changed the wires etc but if it doesn’t he suggests getting a new...

FrankieH by Popular Poster
  • 1240 Views
  • 10 replies
  • 0 like

Slow wifi

Since upgrading my WiFi my Internet is really slow when it should be faster?

Remove Wi-Fi Optimisation on My Router

Hi - could someone from Talktalk please remove Wi-Fi Optimisation on my router? I need it to bind to channel 1, but it keeps defaulting back to channel 6 and there's too much congestion on that channel. Thanks

Broadband Speed

Hello, Tonight my internet speed is increadibly slow, at least half of what it should be and usually is; I went on the TalkTalk website and looked at what broadband speed packages I could get and my usual results are TalkTalk65 with a minimum of 32mb...

Wi-Fi Optimisation

Hey, Sorry but could someone please turn my Wi-Fi Optimisation off again? Thanks A lot,Jack

WiFi hub

Anybody elses WiFi hub absolutely rubbish? Anything hard wired is absolutely fine. Any WiFi devices are shocking (I know WiFi can't be compared to wired etc..) it's either so slow I have to use 5g on my phone which defeats the object or I have to wai...

dvdandrws by Popular Poster
  • 347 Views
  • 1 replies
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Upload speed getting lower and lower

Since my TalkTalk Wi-Fi Hub was updated to version SG4K100136, my upload speeds have been steadily getting lower! I was getting 5mb prior to the update, then after it was just over 4, then 4, now down again to 3.7. I'm noticing more buffering when wa...

jwatson by Whizz Kid
  • 968 Views
  • 7 replies
  • 0 like

Ongoing problems with slow broadband speed

Please see attached.This issue has been ongoing for several months following an engineer visit and a new router installed.I have carried out all the checks TalkTalk suggest (as far as I am aware)Just powered down for over 30 mins and then connected d...

rodcallen by Popular Poster
  • 3047 Views
  • 28 replies
  • 0 like

Replacement router needed?

My phone keeps bouncing out of my WiFi connection and I keep getting the dreaded WiFi exclamation mark , basically come home from work, connect to WiFi, lose WiFi, exclamation mark appears , reset, get WiFi then lose WiFi, it just goes round in circl...

Curty16 by Chatterbox
  • 1086 Views
  • 8 replies
  • 0 like

I would like to upgrade to fibre...

I recently signed up to the Fast Broadband package, which was installed on the 9th of March following a slight delay. But I find it's horrendously slow all of the time. So, no offense, but the awful quality means I simply cannot really upload anythin...

Anonymous by Not applicable
  • 1153 Views
  • 7 replies
  • 0 like

Issues Connecting to various online Services

Hi there, hopfeully someone can shed some light and help further than Talk Talk "live chat". I have come home this weekend and have noticed that i am no longer able to connect to Messenger Calls, Discord Calls, various Live game services accross vari...

Gusto78 by Participant
  • 906 Views
  • 6 replies
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Apps on Talktalk cut out and buffer.

I have bought Netflix but it keeps buffering and stopping. Also my talktalk box tells me I have no internet connection, but sometimes I do. I was told by talktalk in a phone call that my router should be plugged into the talktalk box and that talktal...

Dilcia by Team Player
  • 1137 Views
  • 9 replies
  • 0 like

Fluctuating speeds (70mb - 71kmb) and main website login issues

Any known issues to why I can’t log into the main website to view my service?Only lets me log into the community service.Wifi is fluctuating a lot on PS5 and mobile - from unusable speeds to top speeds. Any known issues nationwide or In the area CH2 ...

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Zonnks by Popular Poster
  • 1302 Views
  • 9 replies
  • 0 like