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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Firmware Update

Hi there, I believe the current firmware my router is on, is causing me issues with my work VPN connectivity. Is there a way to manually install an update? I went on the live chat but wasn't satified with the "reboot and wait 3 hours" response. Thank...

Can't change wifi name

I had to do a reset of my Huawei Router Now I can't change the Router Name or Wifi Password. It just "hangs" and does nothing. The firmware now says:"TalkTalk Wi-Fi HubVersion undefined"

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Problem with Nest devices

Hi there. We've been with TalkTalk for a couple of years now and up until now, we've had no problems whatsoever. Around 1:30 AM yesterday, I got a notification on my phone that our Nest Indoor camera lost its connection. In the morning, I could see t...

dancoupar by Popular Poster
  • 2446 Views
  • 20 replies
  • 0 like

Router - Firmware updates needed

I work for New Forest District Council. There is currently an issue where I am unable to connect to our security system (which allows me to work from home). Our IT department have identified that this is linked to the service provider TalkTalk who ar...

Help with vpn

I’m blocked from connecting to vpn on work laptop at home, talk talk advised me to ask for help here ??

Missmee by First Timer
  • 431 Views
  • 2 replies
  • 0 like

VPN not working on new laptop

I have got a new work laptop and am unable to connect to the VPN through my TalkTalk router. Are you able to please advise if this is a firmware issue? I have reset to factory settings, as advised in other posts but with no luck. Thanks,Kath

kzyoung by First Timer
  • 817 Views
  • 6 replies
  • 0 like

Can't create VPN to work from home

I set up a VPN to connect to my work network in order to work from home, I was able to get everything set up until I got to the stage to log in to the VPN and it couldn't connect to the work network, I can't ping the work network and receive a respon...

VPN

Moved House, VPN no longer working. How does this get fixed, as far as I can see I need TT to DL SW to my router, is there any other way?

Router will NOT forward essential ports

Using TalkTalk’s help chat line, I spent half an hour explaining to “J*****”” that I had spent several months, literally, failing to set up port forwarding for my NAS. I made it perfectly clear that following the instructions on the TT website did NO...

VPN not connecting

Hi There, Seems I have the same issue as a few others here trying to connect their VPNs and am looking for the updated firmware to be pushed to my router please? Something about GRE not being configured. SG4K100136 By the way, will any existing port ...

grimj by First Timer
  • 552 Views
  • 3 replies
  • 0 like

VPN connection issues

Hi, I am having problems connecting to my workplace VPN. I see other users are having this issue and it is fixed by a Router firmware upgrade. I am currently on firmware SG4K100136. The VPN error message is: "The VPN connection between your computer ...

morgano by Chatterbox
  • 772 Views
  • 5 replies
  • 0 like

Intermittent packet drops on split-tunnel VPN client sessions

Hi: long-time WFH network+systems monitoring specialist, using multiple concurrent RDP+SSH sessions. Have had occasional, intermittent RDP session freezes (and reconnection), but since TT upgraded firmware in Sagemcom FAST 5364 to SG4K10002829t have ...

crustyg by Conversation Starter
  • 1265 Views
  • 9 replies
  • 0 like

VPN not connecting

My connection has also stopped working, how do you get talktalk to adjust the firmware which has been highlighted as a problem?

Firmware SG4K100136 problem

My router updated to firmware SG4K100136 on 21/5/22 and since then my connection has reduced. There is some problem. Let me explain. In the router admin page it shows a connection of 33mb download however repeated speed tests show a slower download o...

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Vpn connection issues

Hi hopefully you can help I work from home 2 days a week recently when I have tried logging in it won't let me log on to VLN it's saying errors messages unable to connect secured please contact provider

Lainy61 by First Timer
  • 648 Views
  • 6 replies
  • 0 like

VPN connection Problem

Hi everyone, I have the exact same problem as a few other people here. I lost connection with my work VPN after 2 years of connecting without any issues. As I saw few other people faced the same issues caused by the router firmware. I tried to speak ...

Elena15 by First Timer
  • 931 Views
  • 7 replies
  • 0 like

My VPN has stopped working sin May 2022

HiI have been using the TalkTalk FAST 5362 and as of 5th May 2022, I am unable to VPN into my office. It was working ok until then, and on that day I lost the internet so called TalkTalk who advised me to reset the router, which I did and it all seem...

myerl by First Timer
  • 1057 Views
  • 4 replies
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Ring Camera with latest Router firmware

Hi - can anyone confirm they have their Ring cameras working ok with the latest Sagem Fast5364 router firmware (SG4K100136 I believe)? Our Ring cameras communicate on the local network ok but we can't see any video (goes from camera to Cloud/Ring.com...

SoF00 by Team Player
  • 905 Views
  • 7 replies
  • 0 like

Vpn connection not working

I have been working at home for 2 years. I am unable to connect to my work network. I understand on 21/4/22 there was an update. Please can you update my router as I need to work at home tomorrow. Thank you

Dopey3 by Chatterbox
  • 1105 Views
  • 10 replies
  • 0 like

PS5 refusing to connect

Recently my sons PS5 will not allow him to connect to PSN/Chat/Play games.I've tried adding the PSN rule in the firewall, tried setting it to a DMZ but the only way it will connect is if I disable the firewall entirely, which I'm not willing to do. I...

Sagemcom FAST 5364 Router Issues - Firmware upgrade

Hello,I've been having problems with -1. Work VOIP phone has stopped working since - 02/05/22 - when the router had a firmware upgrade.2. Smart meter display stopped connecting to the internet3. Work VPN - As a lot of ppl have been saying in this for...

Can't access VPN since last week

Hi there! I have been unable to access my VPN since last week and have seen some others have had similar issues - the problem being a firmware update to their router? I can access using other locations. Please can someone look into this for me?Many t...

ArchSB by Popular Poster
  • 921 Views
  • 9 replies
  • 0 like

VPN issue

My partner cannot connect to her work VPN, I believe that there is some software issue, can the firmware be updated please

Bryn72 by First Timer
  • 823 Views
  • 7 replies
  • 0 like

VPN NOT CONNECTING USING PPTP

My partner is having problems connecting to her work VPN. It was all working fine until this week has something been changed ie software etc. Can a firmware update be done to resolve this?

Anonymous by Not applicable
  • 295 Views
  • 1 replies
  • 0 like