For queries about your TalkTalk broadband service.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
I received a new router on Saturday as part of my updated package and in the set up guide booklet enclosed with the router it states there are five items included in the box, but there were only three, the micro-filter and broadband cable and micro-f...
Hello, In one extreme of my property my wifi channel is getting interference from someone else's wifi. So I reviewed the situation in different places and decided to change the channel from 9 to 5. Could not get the web-page from the router, so I rep...
My connection has been very good and stable for the last year (and more)pinging quad9 ive been getting a reliable 18msec ping with very little jitterrecently its been very unstable and on 20-21 May I had an 8 hour drop-out, and had to restart the rou...
Ordered new router 1st May, now 11th May. Still not arrived. Can you help
I've been sent my new router by TalkTalk but it makes no mention of what to do with the old one. Previously I have had to send them back but I'm going round in circles with Chat and no help there.. What have others done with the old equipment?
If I do a reset on router. Do I lose the WiFi name and password talk talk gave me? Thanks
My Router was playing up. It is a WiFi Hub. The line kept dropping out. Fortunately I had a spare one which I bought from you some time ago and the internet seems to be working now. I have had a few routers which have stopped working. Is there a bett...
I have completely lost access to my TALK TALK service this morning - unable to send or receive e-mails or access the internet. All the green lights are on for my TALK TALK router. I have rebooted that device several times but makes no difference. I a...
Trying to help a neighbour who is not in anyway IT literate.She has moved to a flat in a sheltered housing association.Her previous router didn't work. She managed to ring TalkTalk and they have sent a new wi-fi hub.But the instructions didn't seem t...
Hi,I have just recontracted again to Fibre 65 and have been sent a new router a Sagem.The accompanying letter says Talktalk will dispose of the old router (DSL 3782) free of charge so I presume it would require a returns bag or a label.Perhaps one of...
Is this real or a scam and why do we have to pay for a router please ?
Will a new hub be okay with my old youview Tv box. My old box records,, so will it continue to record?
Hi, I have the old Huawei hg633 router, currently on Fibre 65.it sometimes loses connection momentarily for a a few minutes then is fine. Should I have the newer hub as protocols would have changed over the years. Thanks
My router keeps flashing orange and is going offline every few minutes. This problem has got progressively worse over the past few days. I use my laptop for work, so need a consistent internet connection. My line and WiFi appear to be fine, so I can ...
Has anyone had any luck having their Eero debranded within the app? Whats the process for this to be done?
My WiFi is not working it was working fine this morning I have reset, nothing has worked I have unplugged its flashes, then it gets stuck for a bit and then back to flashing. Need help.
I have fttp broadband connection with copper phone line. A year ago (Jan 2025), Talktalk asked me by letter what I would like to happen to my phone in light of the change to Digital Voice. I requested Full Fibre with Digital Voice. This week I have r...
Yes I’m home
I have spent over 10 hours on to 'technical support' chat. I was told that even though I was using it up to the power outage and the line and master socket show as working i may have a fault with my internal cabling. I've since replaced all internal ...
I'm not even sure how to describe the problem as there seem to be multiple ones. The latest came about when trying to resolve another one so excuse my muddled description. This morning my weather station stopped communicating to the router Fast5364. ...
Hello, I have an HG633 router, and it is now out of manufacturer support.I have been having speed/buffering issues with mobile devices recently, but my desktop & laptop computers are working fine.It is possible the router is no longer compatible with...
Hi please could someone from support staff contact me with problems I am having with a faulty router that shuts down I have lost faith in tech dept after numerous phone calls Thanks
I keep receiving emails asking if I want to upgrade my router at a cost of £80. Can't respond to the emails and want to know if this is a genuine request or a scam. Becoming less enamoured with TalkTalk to be honest, even though we've been with them ...
Hi I have a talk talk DG8041W and on software version v1.05t. I am getting multiple a day resets of the router and on the logs I see reason: kernal panic. Now I don't know what it means but I have to read that a firmware update can fix this? Talk tal...