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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Community Update - Peer to Peer Support

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Router out of date

Thank you for the reply below to my earlier question about the router. I cannot seem to reply in the original discussion herehttps://community.talktalk.co.uk/t5/Broadband/Router-out-of-date/td-p/3142767/jump-to/first-unread-messageso I have had to st...

pbrown48 by Team Player
  • 372 Views
  • 4 replies
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Router out of date

Last year I was informed by e-mail that my broadband router was out of date and that you would contact me later about a replacement. I have heard nothing more since then so is it possible to send me a more up-to-date broadband router now to replace t...

pbrown48 by Team Player
  • 2840 Views
  • 36 replies
  • 0 like

D-Link Router Model DSL 3782

I'm having problems with my wifi calls dropping out on my Samsung phone. Also sometimes I can't stream music and look up other websites at the same time, getting a message saying I don't have sufficient bandwidth. I Googled the router and it seems it...

jmdor by Team Player
  • 3707 Views
  • 52 replies
  • 0 like

New Router

I've received a new router and have no idea why....any ideas please Thanks

DynDNS

My rather old home heating system requires a static IP address to access it remotely, until now I've been running DuckDNS on my PC to manage this but I've recently subscribed to SurfShark VPN and find that DuckDNS is picking up the SurfShark IP inste...

macgd016 by Super Duper Contributor
  • 1498 Views
  • 14 replies
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Replacement Wi-Fi Hub

I have just received a new Wi-Fi Hub. The package did not contain a new Micro-filter. Can I re-use my existing TalkTalk filter?

Old router

I've been using TalkTalk for a few years now but i've never had a router upgrade and im currently using the Huawei HG633 which is very outdated and rather vintage from 2015 and its performing poorly and we're having to turn it off and on everyday but...

Router

Hi router is making a clicking noise.

Berrow by Popular Poster
  • 1817 Views
  • 19 replies
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Resolved! Talktalk Hub logon issue

After doing a hub reset today to help overcome a connection problem, I can no longer log onto my hub in order to change something. The default user id and password on the device label no longer work.....any ideas ? I've been trying the support chat l...

MickL by Popular Poster
  • 668 Views
  • 4 replies
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OLD ROUTERS

I now have a collection of several pre-fibre TT routers, BT have postal returns serviceI would phone or email TT but only contact is the useless robot chat? any suggestions?

Resolved! Router flashing orange

Hello . So for the last 3 days I’ve had no internet at all and the router is flashing orange. I have tried unplugging resetting I tried new cables everything. I’ve been on the chat for 4 hours yesterday and then 3 hours on the phone and I’m getting a...

Spikedog by First Timer
  • 1310 Views
  • 10 replies
  • 0 like

WiFi regularly dropping, suspect the Router

Hi been with TalkTalk what seems forever (15-20 years?) and this is my second replacement Fast router that was about 3 years ago and has been faultless since then until now.Over the past week I have monitored the router and randomly the WiFi drops ou...

Lasertek by Whizz Kid
  • 5013 Views
  • 33 replies
  • 0 like

Dying Router

I think my router is dying. Talktalk Wifi Hub. Its been fine for years but has started to keep rebooting itself. It started about three weeks ago. No change to the hardware or software that might have triggered it. Ive done all the checks. Reset. Res...

PaulBram by Chatterbox
  • 1752 Views
  • 14 replies
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Firewall configuration to block 8.8.8.8

I've got a Talktalk Wifi Hub 2. I've created a firewall rule to block all communication from LAN to 8.8.8.8. The rule is sitting at the top, so it is the first rule to be applied. However, my LAN devices can still reach the destination. I've restarte...

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shyam87 by Chatterbox
  • 2377 Views
  • 20 replies
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Issue with router

Hi there,I had very bad internet this morning so have to reboot my router. After that my network disappeared from all devices. I don’t know what happened but I’ve tried everything possible with no result. So after many hours of trying to fix it I dec...

Inese23 by Team Player
  • 10708 Views
  • 81 replies
  • 0 like

Returning bag

Hi, I left Talk Talk in Aug/Sep, but no returning bag has been delivered to me despite I was told so. How do I request the bag please? Thanks

CLHWDE by Popular Poster
  • 1639 Views
  • 14 replies
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Boosters

I have just set up a talk talk hub 3. I would like to add a booster. Does talk talk have its own booster or can they recommend one?#

Ethernet problem

The ethernet light is continually flashing green on the router when connected.Internet connection drops at random times and the only way is to reboot the router, but the ethernet green light keeps flashing when internet is reconnected.All the etherne...

DaveBeryl by Conversation Starter
  • 2515 Views
  • 18 replies
  • 0 like

installation

I have installed my new router according to your instructions and all appears to be fine except I do not get a solid blue light at the base but a solid white light. Is this OK?

No connection

I have had no internet for 2 days now - my router just doesnt light up the internet symbol. when I try to get to the 'fix it' on the talk talk website nothing loads....I am using next doors wifi to try to get help online . is there an actual person I...

JWZIGG by First Timer
  • 676 Views
  • 4 replies
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INTERNET DOWN- SAYS NOT CONNECTED.

INTERNET NOT CONNECTING- ROUTER LIGHTS KEEP BLINKING ALL OVER THE SHOP. TRIED TURNING ON AND OFF AND LINE CHECKED A FEW DAYS AGO AND FOUND NO FAULT- THE INTERNET CAME BACK FOR A COUPLE DAYS BUT OFF AGAIN TODAY. ONLINE CHAT NOT HELPING. WHAT CAN I DO?

JWZIGG by First Timer
  • 700 Views
  • 4 replies
  • 0 like

Replacing Shell Router

Hi My router is from Shell and about 3-4 years old. The wifi signal is poor and we have just renewed our broadband package with Talk Talk. How do I order a replacement? We currently have an old Sky wifi booster to help but that is only on the 2.4Ghz ...

Hubby23 by First Timer
  • 534 Views
  • 2 replies
  • 0 like