For queries about your TalkTalk broadband service.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Hello, I have just ended my broadband contract but am no longer an occupant of the house to which I assume the Equipment Return bag will be sent. Unfortunately, the cost for me to set up a TRM redirection would be the same as just keeping the router....
Hi I hope you can help me my internet connection disconnects when we use our landline to make a phonecall and receive a phone call.Also when it tries to reconnect the speed is really slow and only speeds up when the phone call ends.I hope you can hel...
Help! I reported no internet from the wifi router. The online chat assistant checked the line and insisted the problem was with the modem. I didn't think so as I can get broadband TV fine direct from the modem. Anyone had this? I guess you have. I su...
Recently got a new router and there seems to be this same problem happening again (disconnected when gaming)—— Can someone check to see if WiFi optimisation has been turned on please, had this problem a few times with gaming lag/connection loss and i...
Hi, Can I check if when I upgraded to Fibre 65 should I have been sent a new router as I'm still using the one I've had for many years and I think it is the reason I am having issues with my internet connectivity all the time. I've tried to log into ...
Every day this week our internet has gone down. I was wondering if I could get a new router like the one we currently have (Huawei router).We have tried those Sagemcom routers and they don't provide a strong enough signal to reach all of the rooms in...
I cannot open the links for the lightroom summit.My friends not using talk talk routers have no problem.I have tried having the website allowed in the kids section with no luck.Here is one of the links I am trying to open.How do I get it to open. htt...
hi,my router still works..it only occaisionally drops out.but i have noticed the wifi signal around the house isnt as strong as it used to be, and even disappears in some places....my Huawei is about 4 years old now, and is on 24/7, how do i go about...
Hello, My internet suddenly dropped and the router has been flashing orange for two hours. I have tried to reset, unplug, and tried the master socket test line but had no chance. Not sure but the router may be faulty as it does not turn white at all ...
I’ve had three different chats in the past 24 hours and none of the scripts that they are following have helped. Before I started talking to talktalk I could at least turn off my router, turn it back on and get my dropped internet connection back, bu...
Hello, I wonder if you can help me please?My Broadband has gone down.It's been dropping out for ages, despite Openreach visiting and checking the line a couple of times.On occasions it's been really slow but a reboot of the router seemed to cure it.I...
The box containing our new Fibre 150 router is too small for returning the old Fibre 100 router.Can you please send a suitable box to return the old router. I do not want to be charged for the old router.
I have had cctv fitted at home and the engineer could not connect my mobile over broadband, the tech control says that they can see the device through the router but the router is not good enough to get it working, suggests an updated router is requi...
Hi, I have the WiFi hub (sagemcom fast 5364)I've had no internet connection since Wednesday around 6pm. It started off with only the wired connection to my desktop computer working. The WiFi wasnt working and the light on the router was solid white. ...
i change my pkg with you ,and my network is so slow . the picture keeps buffing .please could you saught my network mrs jeanette jenkins.
i BOUGHT A HP ALL IN ONE 6100E PRINTER AND APPARENTLU YOUR TALKTALK ROUTER DOES NOT SUPPORT MY NEW HP 6132e PRINTER WHY? THANK YOU
Is this router still supported by Talk-talk and/or D-Link.Mine is giving slow speeds
Package is Fast Broadband.. Main phone line comes into kitchen at top of wall!! My router is plugged into secondary socket in a bedroom, I therefore need 2 micro filters.
Only 1 micro filter supplied with new hub. I require 2 since I don’t use main port. Can I use existing micro filter, or do I need a new one. It looks as if there should have been 2 supplied. Thanks.
Was sent a router, talk talk live chat no help finally after several complaints, someone on the complaints team got us up and running, back to square one again after a couple of weeks, white light on router, no problems showing but router no longer s...
Hello, could you please help me turn off automatic channel optimisation?Thank you.
I tried to book the collection of the parcel with the router and power cable but the postage ID and the tracking number are not recognised by the Royal Mail webpage to do this. I thought maybe the first sticker with the postage label had expired and ...
I'm doing some remote work for University and they have restricted access via a VPN. I have started the wireguard tunnel with the configuration used by many, so it should work fine. However, whilst I should be able to then ping the server, or ssh int...
My Sagemcom FAST 5464-2.T4 router is faulty.The technician on online chat confirmed this on 9th August and ordered a new router.I have not received it yet and I would be grateful if someone could look into why.I have been on online chat several times...
New equipment due 26/8, engineer was booked for 27/8. Engineer turned up without notice 14/8. Email today says Fibre 65 broadband service is now live but account continues to say equipment due 26/8, engineer 27/8. So service is live but I have no rou...