For queries about your TalkTalk broadband service.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
I tried to book the collection of the parcel with the router and power cable but the postage ID and the tracking number are not recognised by the Royal Mail webpage to do this. I thought maybe the first sticker with the postage label had expired and ...
I'm doing some remote work for University and they have restricted access via a VPN. I have started the wireguard tunnel with the configuration used by many, so it should work fine. However, whilst I should be able to then ping the server, or ssh int...
My Sagemcom FAST 5464-2.T4 router is faulty.The technician on online chat confirmed this on 9th August and ordered a new router.I have not received it yet and I would be grateful if someone could look into why.I have been on online chat several times...
New equipment due 26/8, engineer was booked for 27/8. Engineer turned up without notice 14/8. Email today says Fibre 65 broadband service is now live but account continues to say equipment due 26/8, engineer 27/8. So service is live but I have no rou...
The past few weeks I have been having issues with connecting my work laptop to my Talk talk wifi. My IT dept have indicated this is down to a firmware update by Talk Talk and this requires to be downgraded. I can connect via a mifi box so the issue s...
Hello, can someone help please. A few weeks ago the light on my router started flashing red intermittently, sadly it is now flashing frequently and i loose my internet connection. At the moment as I'm typing this message I keep losing the internet. I...
I had a faulty router replaced.The box contained a return bag but there was no return label inside it (I checked carefully).I have been on chat twice. The first time I was told to just send it back (at zero cost to me) but of course the post office w...
Our broadband isn't working since Monday morning (24hours plus without service). TT status seems to be ok on the status page but chat agents unclear on whether the lack of connection is due to domestic router issues or ongoing works affecting Southwe...
I need my router to be at 192.168.0.1 ...not the default 192.168.**1**.1 It is a Sagecom "TalkTalk WiFi Hub" issued to me 3/22. Back then, I successfully changed the address. TalkTalk chat told me to do a factory reset on my router. I said I really d...
Hi All. I have recently moved house and activation date for talk talk to be transferred from old house to new house is today (4th August). I plugged the router in as suggested last night and this morning all I have is a flashing orange light on the r...
I have been with TalkTalk for a long time using the same router. In March of this year I received an email saying the router was no longer supported but you would be in touch soon to let me know what to do. I received no further communication. The ro...
Hi all,I have a few problems that I have come across whilst trying to set DHCP reservations.They may all be intertwined or it might just be coincidence!I've searched the forum and there are a few posts about this, but none seem to have a final resolu...
My router dashboard says my internet is on and my devices are connected but when I try to search,the progress bar reaches 10%ish and stops.After about 10-15 secs I get a message saying connection timed out.I've tried four different browsers and diffe...
I've just changed over to a new TalkTalk Wi-Fi Hub router (Sagemcom) and encountered a couple of anomalies while setting it up. First, despite setting the 2.4 and 5GHz Wi-Fi channels manually, they change every day without my intervention. A search o...
Hi, We suffered a serious lightning strike 50 yards from us on Monday. Thank you, God, nobody was hurt but one property was damaged and a number of residents had electrical items burnt out. The impact affected quite a lot of residents as there were s...
WiFi not connecting to any devices
I recently upgraded to fibre 150 from 65 and not really seeing any benefit. Via wifi on my main machine im getting same 10-20mb download i got before. So I wanted to confirm what im getting to the router. I have devolo clan around the house and tried...
Just received the EERO 6 router after upgrading to 150, so first out of the box.Followed the instructions, connected the fibre connection box to the EERO.Then powering on fibre ONT followed by the EERO 6 it had a flashing white light for approx 5 min...
I've connected my router but when I try to use the wifi I get a message saying sign in to my network.When I tap on the message I get a blank page.Typing 192.168.1.1 in my browser just takes me to a page of websites.I can't get the router admin page s...
Had my router for years no longer supported by talk talk and has very poor wifi connection would like to get a new one please
I cancelled my contract today as I am moving house on Friday and no longer need my TalkTalk account. It seems the account will be active for another 30 days even though I will not be using it soon. The lack of information on the router returns proces...
Hi we need a replacement router, we have borrowed an old one from a family member and the broadband connection is fine so we know the router is at fault. I have tried many times to call someone at TalkTalk but can never get through. it has been a wee...
Got new router and returns label but no bag
Good afternoon,I'm having problems since yesterday afternoon, my router keeps dropping out, flashing orange going back to solid white for between 2-5 minuets. I've run a line test with TalkTalk but there was no problem found. I've also reset the rout...
Is anyone able to advise on what I should do with an old Shell Energy broadband router? Ie. Do TalkTalk offer a recycling scheme? All the best, Jake