From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Hi. I have just been sent a new router when I renewed my broadband package.My previous router was a Sagemcom FAST 5364-3.T8 and through this community one of the TalkTalk support team turned off the automatic channel "optimising" function so that I c...
My router isn't using the WiFi channels I have set and WiFi works much better on the less congested channels, I believe from other posts on the forum it's a setting that needs to be turned off so could a member from the support team get that sorted f...
I returned my hub several weeks ago,ive been getting many emails saying its not back etc and charges may follow.Ive tried live chats,and Emails but sadly to no avail.Please help urgent thankyou Jace!
How to change WiFi password
TalkTalk are in the process of sending me a replacement router to try to fix poor performance and BB dropouts. I have multiple Alexa devices and lights connected via the Wi-Fi and a Hive hub for my heating connected via Ethernet into the TT hub. Can ...
Checked my Account and this appears'About you Router You have a Sagemcom-FAST5364 but the software needs updating to the latest version. Any advice or file to update the Router as TR-069 has not updated the Router whether it does or not I have no ide...
I posted this yesterday but it's gone!!!!!!!!! I have the new(ish) router to give me Fibre 35 and I cannot link my printer to it. I have contacted Epson and they told me to find out the following from Talktalk. Is the router running on dual band? My ...
I pay for the fibre65 but only get average 39 download and 11.4 upload at best. I used to get nearly 70mbs I have tried switching off the router for 20 mins that worked in the past but no longer works. The lowest I got was 4mbs
service status of router says need software update. can you do this please.
TalkTalk changed my router about 2 years ago and the current one is a large upright box with a single white led on the front. This has been working consistently well (albeit painfully slowly, but that’s another story!) until a couple of weeks ago whe...
hi. I think something wrong is happening with my router huawei. Since the beginning its behaviour is suspicious. Every time I try to upload large files to Google drive - the internet slows down badly so it is almost impossible to send the files. Same...
I am also experiencing DNS issues with my firmware SG4K10002816t.I understand there is a new firmware that fixes these issues. Please can I have this updated on my router.Current Hardware Version FAST5364 3.00Software Version SG4K10002816tGUI Version...
Hello, I upgraded to g.fast on Monday and ever since my connection was off more than on. Had an openreach engineer visiting yesterday, no faults with the line. Had connection for whooping 12 hours or so. There was no internet connection from today mo...
Last few days the wifi has just dropped out every 6 hrs approx on our 3 devices.I don`t have any wired devices just the wifi.The white light on the router is always on and when I reset the router everything is ok and working.I have spoken on chat and...
Since my router was replaced recently I have been experiencing connection issues. I read on another thread that a firmware upgrade resolved this. Please can you apply this to my router. Thank you.
I keep losing connection at various points in the day. The debug logs show that a kernel panic is causing the system to restart. DG8041W v1.05
My Sagamcom 5364 router failed yesterday. the router will not power up and when I checked the 12V supply from its power supply it measured 0 Volts. I purchased a replacement power supply which worked for about an hour and then it failed. At present I...
I am running the DG8041W and experience intermittent resets. There seems to be no pattern to the drop-outs. Inspection of the log file shows: 1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due...
Hi for some time we have been having issues with not being able to access ANY websites whilst our broadband connection is still connected and showing 80Mbps down & 20Mbps up connection. I have now spoken to TT help (樂) for several hours both via chat...
It seems that the router optimisation has been switched back on on my router as it now states AUTO on the channel selection. This unfortunately ensures that it optimises itself to the same channel as next door's wifi, which decreases the download spe...