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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Discount on my broadband

Hi everyone.. i joined Talk Talk in Sept last year and couldn't be happier with the service. I have recently left my job to become my sons full-time carer. Are there any discounts or additional help i can get to help reduce my monthly bill?

uefa.tv live stream not working

uefa.tv live stream (of u-21 euros matches) just shows a continuous spinning wheel, both on the website on my laptop and on the app on Android 11 phone. Other uefa.tv videos (such as match highlights) stream ok. I have a Sagemcom 5364 router. I have ...

stevefowell by Conversation Starter
  • 9257 Views
  • 29 replies
  • 0 like

Broadband speeds slowing down again

A week or two back I was getting around 9mbps upload and around 45-50 down, But over the past few weeks the speed has been reducing gradually.. Upload speed is quite important as I still do some livestreaming but these lower speeds I'm currently gett...

Slow download speeds

Hi, Today the Internet speed has dropped to around 5Mbps. I have carried our the usual checks, rebooted router, re-seated all cables etc. I carried out the TalkTalk speed test, which revealed that speed to the router was fine, but the speed from the ...

Resolved! Finding help

Can somebody please tell me how I find the actual help section on the talktalk website? I have a long series of problems, all of which boil down to "I'm getting terrible service", and I would like to discuss them with a real person via their interact...

Internet drop outs

For the last few weeks I've been getting drop out messages displayed on my television while watching streaming services. Allthough the message requests a response (enter) it generally restarts within seconds and is nothing more than an inconvenience....

des09 by Problem Solver
  • 2666 Views
  • 8 replies
  • 0 like

Netflix Seeing TalkTalk as a VPN

Hello, I just rebooted my router and Netflix won’t recognise my region now so it won’t show me the shows I usually have. I contacted Netflix and they said “There might be chance Netflix is recognizing your ISP as VPN/Proxy” after I told them that the...

Broadband Speed

Hello, Tonight my internet speed is increadibly slow, at least half of what it should be and usually is; I went on the TalkTalk website and looked at what broadband speed packages I could get and my usual results are TalkTalk65 with a minimum of 32mb...

Overwatch 2

I'm having issue, where all players in the game are shaking every say, 10 seconds; I switched to my mobile data connection and this doesn't happen. Latency is fine, uninstalled and reinstalled game/GPU Drivers, Updated BIOS. Does anybody have any adv...

Chromecast not connecting anymore

I have several Chromecast and a nest mini which now no longer connect successfully to talk talk router. I've separated the 2.4 and 5g network names a while back but their not connecting now. Nest mini connects but no longer streams any music. If I co...

Smcn01 by First Timer
  • 1212 Views
  • 3 replies
  • 0 like

VPN or PROXY enabled - Netflix

Evening, Im trying to watch certain shows on netflix but it comes up with "VPN or PROXY enabled"I restart the firestick and now half the content has disappeared (half way through John wick).As soon as i connect via my mobile Internet its all fine, al...

Matscom by Popular Poster
  • 810 Views
  • 1 replies
  • 0 like

Router and Mode

I want to buy the ASUS RT-AX86U but I’m unsure what to do; I guess I also need to buy a modem to push the internet through first so the router will work. Does anybody know which modem I can use, or does anybody have any advice on what to do; this is ...

Cancel my broadband service

I want to make a complaint about your service. I tried phoning the cancellations number to cancel my account and the man on the phone said he couldn't do anything for me. He left me on hold for around 10 minutes while he was away. This is a copy of t...

Wireless Security Camera

I am considering purchasing a wireless security camera which operates on 2.4G, how do I know if it will work with my router? Any help would be greatly appreciated.

Netflix doesn't show all UK content (using unblocker or proxy?)

Netflix UK account won't find "better call Saul" when connected to TalkTalk WiFi, but finds it on my phone's 4G connection? Then find it on 4G and switch WiFi backon, I get a playback error about a using an unblocker or proxy. I don't have a VPN or a...

cj1980 by First Timer
  • 2282 Views
  • 6 replies
  • 0 like

Resolved! need a new router

Hi, have had the same Talk Talk router for years, and it doesn't seem to be working well, broadband drops out, phones and internet radios can't connect for WifI etc etc Is there any chance we can have a replacement please? We have tried all the "turn...

nannyogg by Team Player
  • 4252 Views
  • 16 replies
  • 0 like

Ongoing problems with slow broadband speed

Please see attached.This issue has been ongoing for several months following an engineer visit and a new router installed.I have carried out all the checks TalkTalk suggest (as far as I am aware)Just powered down for over 30 mins and then connected d...

rodcallen by Popular Poster
  • 6904 Views
  • 28 replies
  • 0 like

firmware upgrade slow home network

Hi, my #sagemcom #router has recently upgraded firmware to #SG4K100136 from ...2816t (I think) and the home network connection to NAS drive has become unworkably slow. The connection to the internet is fine but no better than before the update. Any c...

Slow Fibre65 Broadband - Some things to consider

I recently moved from Fibre35 to Fibre65 but my Internet speed didn't improve, after much investigation I resolved the problem but what I found during the exercise might help some others resolve similar issues. Firstly this is what I have in my house...

IPTV Blocked between 6 and 10

i have an IPTV subscription for Free to Air channels in other regions (which needs much bigger satellite dish to install ). But for the past 2-3 weeks consistently my traffic is being blocked by TalkTalk between 6 PM till roughly ~10:30 PM , when i s...

mohassan by Popular Poster
  • 6594 Views
  • 8 replies
  • 0 like

Fluctuating speeds (70mb - 71kmb) and main website login issues

Any known issues to why I can’t log into the main website to view my service?Only lets me log into the community service.Wifi is fluctuating a lot on PS5 and mobile - from unusable speeds to top speeds. Any known issues nationwide or In the area CH2 ...

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Zonnks by Popular Poster
  • 2519 Views
  • 9 replies
  • 0 like

Internet slows to crawl every evening

Hello. I have had a recurring problem where every evening my internet speed slows to ~1Mbps. Restarting the router sometimes fixes it, sometimes partially. It has gone back up to 17Mbps before, but today only 7. The Wifi Hub Black router is plugged i...

Fibre upgrade but no change

Hi, I hope someone can help. Our internet was upgraded to fibre a couple of weeks ago, which was no issue at all. The issue is that the actual service provided doesn’t seem to have improved.. the internet is lagging and freezing as much as it was wit...

Hwalker by Popular Poster
  • 2874 Views
  • 10 replies
  • 1 like

Fast 5364

Hi ref sagem 5364 Any tips recommendations?To stop buffering via set-up box ( TT) firestick wired.My contract is up soon and although I pay for 67mbps.I only average 28mbps.The BT engineer told me the broadband hits my house at 30 end of story.I wish...