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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Resolved! Broadband not working Chelmsford

My broadband is down and has been for a while now. Rebooted router and it came back briefly, maybe 30 seconds, then down again. Router dashboard is saying connected but no websites on pc will load and no devices connected via WiFi. I'm in Chelmsford ...

fr8ys by Community Star
  • 502 Views
  • 17 replies
  • 0 like

Router Wifi Dropping After Time

We recently got the hub router around a year ago and all has been fine with it up until around 2 weeks ago. We are consistently finding that the wifi signal has begun to drop out for certain wireless devices after a day or two. Any device on a wired ...

Archy101 by Popular Poster
  • 183 Views
  • 3 replies
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Please turn off my router Wifi optimisation

My wifi channels keeps changing every other day overlapping with my neighbours wifi channel however many times I change it. I already updated my profile with my landline number and account number.

Internet

We can't get our broadband to work it keeps flashing orange for like 2 hours now why is this? We tried resetting it aswell but it still doesn't work

Occasional issues with FAST 5364 connectivity

My old router was constantly rebooting and I got a replacement FAST 5365 box three of weeks ago (more details here https://community.talktalk.co.uk/t5/Broadband/DG8041W-frequent-resets/m-p/3023076) The new device works mostly fine, but I did experien...

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KimJongIl by Conversation Starter
  • 133 Views
  • 3 replies
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Please someone HELP!

I’ve had Talk Talk as my internet provider for about 10 years with no problems …but in the last few weeks although my modem stays white but my iPad and phone both tell me there’s no internet connection…..this is really annoying as it’s happening ever...

Contract cancellation

Hi, I think my contract ends in Aug 2024. How much will my cancellation costs be? I also want to cancel my landlines Thanks

Fizzygal by First Timer
  • 145 Views
  • 2 replies
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Devices keep dropping off our network

We have been experiencing intermittent loss of internet and our wifi router was replaced yesterday. Since then devices, particularly our smart phones, have been dropping off our home network. The router's light remains constant white and the devices ...

eelie1944 by Popular Poster
  • 272 Views
  • 6 replies
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Atrocious Connection, Resetting 6 time a day or more!

I have no idea whats going on with my internet but I'm losing connection and constantly dropping from wifi, at times the router isn't even available to be connected to on my computer. I know its not my computer because the connectivity is just as bad...

laram by Team Player
  • 1571 Views
  • 49 replies
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2.4G Wifi Signal Dropping Out

Hi,I am experiencing issues with Wifi (Sagemcom Fast 5364). There appears to be no problem with 5g only 2.4g (Channel 1). I have tried changing the channel but I believe it defaults back to channel 1 because Wifi optimisation is switched on (reading ...

Bostin1 by First Timer
  • 367 Views
  • 7 replies
  • 2 like

Connect Hub network to wifi web network

My routers IP is 192.168.1.1, I have a WiFi Web connected whose main IP address is 192.168.68.1My laptop is connected by a LAN cable to the TalkTalk router, so has a 192.168.1.* IP address.My Printer connects to the WiFi Web so has a 192.168.68.* IP ...

jainzi by First Timer
  • 344 Views
  • 7 replies
  • 0 like

Router settings keep changing

We are using the Mac Filtering section of the Sagemcom Fast 5364 Router. It changes about once a day from "allow" to "deny" and therefore no devices can access the WIFI. We have had the router for a few years, could this be a hardware fault? Any advi...

intermittent connection

Morning, For the last 2 weeks, I have had intermittent connection and slow speeds. It is really embarrassing and frustrating as I work from home, always on Teams calls and often lose connection to the meetings. My family also report the same issues f...

jillnic by First Timer
  • 503 Views
  • 15 replies
  • 0 like

Wifi Optimisation

Please forgive me for opening a new mail on this subject but I need the help of TT community - support I have recently extended my Wifi network (using access point) and have manually set my 2.4 GHz & 5 GHz Wifi channels using the Router Web app/Advan...

stpmhe by Participant
  • 252 Views
  • 4 replies
  • 0 like

chat not working

chat down , trying to send this problemmy 5g keeps stopping on all devices, that is not showing up but in the router it shows enabled , a power down restores it for a few daysdays then it stops

FIBRE65 now FIBRE40

After a recent loss of service, my F65 is now running at nearer 42Mbps not the 67Mbps as shown in the sales blurb.The WiFi is now no longer available in various rooms in the house. The weak signal is frequently dropping out in areas that it can reach...

MBP&O by Chatterbox
  • 732 Views
  • 19 replies
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Stopped my move without giving any reason

I am moving home and requested the broadband to move next week. It was confirmed so all good until I get a message whilst away abroad on holiday saying: Hello, we are sorry you did not want to continue with your recent TalkTalk order. We can confirm ...

Caftas by First Timer
  • 159 Views
  • 2 replies
  • 0 like

Broadband not working

Dear Whomever it may concern, I am writing as our internet is not working.We paid our bill on 23/2/24 and it says we haven't paid even though we have and our broadband is not on. Please could you help.Regards Charlotte Davies

Fixed today, not working again tonight!

The engineer did wonders today and got the fault sorted. Now all I get is every single programme and film buffering almost constantly! Come on TalkTalk get this sorted out please, your not shy or embarrassed to take your monthly money for a broken se...

Abysmal wifi for over 10 days

Broadband is abysmal, an engineer has been going to fix the problem for 5 days now! He must be lost! TalkTalk absolutely no help at all.