For queries about your TalkTalk broadband service.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Hi,Router: Sagemcom FAST5364 3.00Software Version: SG4K10002816t We have the above router and when my wife connects to her work's VPN (supplied by GlobalProtect) it causes other devices on the network to disconnect from the Internet. I understand for...
My Wifi hub recently is having problems, I cannot connect any devices to it. I tried all the steps from the troubleshooter, nothing works. How do I request a replacement. Thanks
Hi there,I hope you are well.Our internet connection is very slow. We can’t use the internet in the next room. When I want to do speed test in your website, a warning pops up that your router is not identified. But our router was sent by TalkTalk. So...
I have contacted talktalk via phone and there isn't an issue apparently and I need to work from home which I cant do now please help
Hi,I’m just wondering if the TalkTalk routers support the 5ghz uni-2 channels. As I’m looking at optimising WiFi performance. Thanks in advance.
Hi. Over the last 2-3 weeks, our wifi has been intermittent in rooms away from the kitchen, where the router is based. Sometimes it works well, but other times the connection is dropped. Normally, the wifi is good upstairs with the aid of an extender...
If a member of my household uploads a video to YouTube, the internet goes down for all other household members, i.e. all other devices on the wireless network lose the internet, including internet radio in the kitchen. How to prevent this? I suspect ...
Hi my talktalk router doesn't work properly. It fails to connect to both WiFi printer and WiFi range extender. When I used my old sky broadband router it works perfectly and connects to both devices mentioned and my internet connection is working alb...
My router isn't using the WiFi channels I have set and WiFi works much better on the less congested channels, I believe from other posts on the forum it's a setting that needs to be turned off so could a member from the support team get that sorted f...
Hi I'm trying to use Cisco whilst working from home and cannot connect so having to tether to Mobile prone which is not ideal?
We are hoping to move house soon- next Friday to be exact. But it is not guaranteed yet.I have stupidly come on the talktalk site and put in our house move date to change the address on my account. I confirmed it all- not realising I wouldn't be able...
I pay for the fibre65 but only get average 39 download and 11.4 upload at best. I used to get nearly 70mbs I have tried switching off the router for 20 mins that worked in the past but no longer works. The lowest I got was 4mbs
Hi, I’ve been experiencing low speed issues & I think I’ve now found the reason but would still like some suggestions as how to proceed further. Im on gigabit UFO & recently noticed a significant drop in performance. Did an online speed check & was o...
I am running the DG8041W and experience intermittent resets. There seems to be no pattern to the drop-outs. Inspection of the log file shows: 1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due...