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TV Support

For help with your TalkTalk TV box, channels and apps.

Forum Posts

YouView TV Guide not working or slow

Hi @Mmatt , @Pez30 , @Bferen , @Frankafrank , @Rusty_2 , @Glendevonfrank , @Glenda5 , @Cathcol , @SCBierton13 , @Suezz , @Chevy1 Can you all please confirm if you have tried the following : removing the aerial = Y/N remove the ethernet = Y/N reboot =...

PIN Number requests using TV HUB

If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...

fr8ys by Community Star
  • 0 replies
  • 2 like

ITVX and TalkTalk YouView boxes

For those wondering how to get ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV updated the app and the software they use is no longer compatible with the YouView box hardwar...

fr8ys by Community Star
  • 0 replies
  • 14 like

Faulty tv box

Hi I have a faulty tv box. It’s leaking brown liquid & has ruined our oak tv unit. Rather worried! Thanks

dudkate by Participant
  • 13 replies
  • 0 like


so Im really frustrated! I've just renewed my contract with TalkTalk. I've been with them constantly for over 20 years.. since they were Onetel in fact! I have one of the Huawei boxes. It's started freezing and failing to record (I have tried all sor...


Hi All, We took delivery of our 4K tv box along with fibre 150. After major headaches setting it up (could not do Captcha screen on TV via remote) we had to set up manually. Talktalk helpline were as useful as a chocolate fireguard.Anyway, Getting th...

debbiec by Whizz Kid
  • 5 replies
  • 0 like

Will My TV Boost be affected by Upgrade to Full Fibre

I am currently on Fibre 65 with TV boost including NOW Sports. This contract expires on 15 August '23. I have been thinking of upgrading to Full Fibre 150. But having read the info I think it will mean my TV boosts will not be compatible and they wil...

Gerro by Team Player
  • 4 replies
  • 0 like

Cannot record ITV4

I have the same problem box model is: DN372TI can record C4 and other channels without issue. I just checked this morning and in fact I can’t record on C4 either although C4HD is fine. Unfortunately there is no alternative for ITV4: there is no ITV4 ...

Paulo4 by First Timer
  • 1 replies
  • 0 like


hi i have just received the new netgem box, and have found that is is not as good as the youview box, you can only record one channel , not 2 at the same time as the youview does, and also have to buy a USB pen to record. Can i keep my youview box an...


Hi all Just recently got a talk talk TV hub for an extra fiver a month. Just wondering if I can get in multiplerooms without moving the box. Or do I need to order multiple box's for each room I want to watch it in.


My 4K box has started playing up today with the sound. First noticed that there was no sound, volume bar would move up and down, mute could be turned on and off but no sound. Pulled the plug and restarted and te sound reappeared but the volume bar wa...

New box does not have built in record , not impressed.

I’ve been sent a new Netgem box (no idea why as I don’t recall asking for it?) but I’m now totally bamboozled as have discovered it cannot record like the Hauwai box, not impressed to be honest. No instructions as to what I need to record our favouri...

Fetlar13 by Conversation Starter
  • 18 replies
  • 0 like

Replace 4K Box with a TV Hub if not happy

Does the non 4K Box connect over WiFi.Only got the 4K Box because it records programmes, but cannot pause a live program unless a USB stick is present.Wondering what my options are.

No Signal between 4K box & TV

I have a Panasonic tv (TX55CX400B) and I have tried the talk talk 4k box HDMI into all 4 HDMI slots and cant get a signal.The box connects fine on my other TV

Cancel TalkTalk TV

Hi. My 24 month Fibre 65 subscription came with free talktalk TV for 18 months, which I have never used.TalkTalk TV is now being charged on my bill.Is there any way I can cancel just the TV part of my subscription please? ThanksPaul

TV not working

I just typed a long message which very annoyingly disappeared when I opened another tab for a minute and I really can’t be bothered re typing it. So here’s the abbreviated version… My mother-in-law’s TV intermittently loses signal, has no HD channels...

RussTrue by Team Player
  • 1 replies
  • 0 like

No Adult channels in YouView

on my old and my new TV with inbuilt Freeview i can access the adult channels 670, 673,674, 678, 699. However these channels do not appear in the YouView channel list despite deactivating the adult content setting and retuning. Does anyone know why? ...

surfing69 by Conversation Starter
  • 5 replies
  • 0 like


Got an issue with my 4k box watching itvx, all of a sudden the tv screen goes back. The box itself remains on (blue light etc) and the tv isn't in standby but get a black screen and silence. Have to power off the box and back on again to get it to di...

Having trouble ordering a upgrade.

HiI'm having a problem trying to sort out a upgrade to my TV package. I was offered a Data 150 package with a 4K TV box and accepted the offer. I now have tried to change this to a Data 150 package with the new TV Hub. I have had several chat session...

PaulM381 by Popular Poster
  • 17 replies
  • 0 like

Tv not at correct time

My TV is 1 hour behind, has not changed to BST, never had this problem, before

Neilp346 by Chatterbox
  • 5 replies
  • 0 like

Talk TV is being missold

I was told I could get live TV over wifi with the TalkTV hub. It's now arrived and I have no live tv. It's saying connect aerial. We don't have an aerial. Trying to get support over chat is worse than pulling teeth. TalkTV is nothing more than androi...

damo82 by First Timer
  • 3 replies
  • 0 like

TalkTalk Is Totally Incompetent

I phoned TalkTalk about 10 days ago and said that I wanted their Full Fibre 150 plan with TV and phone calls. The engineer called round and installed the router last Thursday but didn’t connect TV or phone. I asked about this and I was told that TV a...

Gordy323 by First Timer
  • 5 replies
  • 0 like


As daft as this may seem, my YouView refuses to record ITV3!i have completed factory resets, ensured software is up to date, there is 95% free disk space. The signal strength is ‘excellent’. There are two episodes of a soap my wife likes to watch eac...


every so often I lose the sound from my talktalk box. I get a struck through speaker logo in the top right corner of the TV screen and nothing I do seems to rectify the problem. The only thing that works is to actually turn off the power to the box a...

NOW TV subscription

I currently subscribe direct to NOW TV for Entertainment and Sports. If I switch the Entertainment subscription to TalkTalk do I have to switch the Sports subscription as well or can I continue to pay for that direct to NOW TV?Thanks in advance for y...