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TV Support

For help with your TalkTalk TV box, channels and apps.

Forum Posts

YouView TV Guide not working or slow

Hi @Mmatt , @Pez30 , @Bferen , @Frankafrank , @Rusty_2 , @Glendevonfrank , @Glenda5 , @Cathcol , @SCBierton13 , @Suezz , @Chevy1 Can you all please confirm if you have tried the following : removing the aerial = Y/N remove the ethernet = Y/N reboot =...

PIN Number requests using TV HUB

If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...

fr8ys by Community Star
  • 0 replies
  • 2 like

ITVX and TalkTalk YouView boxes

For those wondering how to get ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV updated the app and the software they use is no longer compatible with the YouView box hardwar...

fr8ys by Community Star
  • 0 replies
  • 14 like

faulty set top box

I've had my box for years, ever since I started with TalkTalk. It has now started to freeze constantly, especially during recordings which are now never complete, I haven't managed to record even an hour long programme for the past month or so. I hav...

kengland by Popular Poster
  • 16 replies
  • 0 like

Black Screen

Hi I went to play a recording last night, but all I got was a black screen. I did a maintainance reset (keep recordings) and I was able to play the recording, and all the others worked too. However this evening I went to play another recording and I ...

Talman by Whizz Kid
  • 2 replies
  • 0 like

TT TV Channels / TV box that records recommendation?

Hi allI've just had a requote for Fibre / TV etc, and have the follwing questions please Exactly which channels do you receive when you pay the £5 per month for TT TV in comparison to the Freeview ones that you would receive at no cost. I have never ...

Youview box not recording

We have a Huawei youview box that has suddenly stopped recording, it was certain channels now none will record and previous recordings won't play either even ones we've already watched. Done a soft reset and a factory reset but it's still the same. S...

Angie63 by Popular Poster
  • 1 replies
  • 0 like

TV playback of recorded programs keep dropping sound

Hi, When I'm playing a TV program and skip forward a few secs then the sound drops and I have to skip back or forward a few more times to get the sound back. I've tried a factory reset delete recordings and reset keep recordings, but it didn't fix th...

YORKYUK by Whizz Kid
  • 3 replies
  • 0 like

YouView clock issues (new) 1 week after BST clock change

On Sunday 2nd April, I set a recording, from the guide, for a programme starting at 10pm.This was a few minutes before the start, and I carried on watching another channel - but no notification appeared that my recoding had started (message at the to...

You View Box

I have just connected a new You View Box which tells me it does not have recording facilities.

TalkTalk boxes not working

We have two talk talk boxes , (one of which we purchased from you, not free with package) connected to two different tv's with a shared aerial access.Everyday we are having to unplug and reboot talk talk box 1! . Sometimes more than once a day. This ...

Freezing of I-player etc. when watching

Morning all, As well as the much documented issues recording (mainly but not exclusively) ITV and CH4 programmes via our box (done all the usual checks on line, switch off and on reset, check recording memory space etc), we have discovered since we h...

Channel 4 only not recording.

I have noticed recently that Ch 4 programmes are not recording on my Huawei box when requested, however, Ch + 1 does record.This recording issue has been raised before but as far as I know a solution has not yet been found. Help please.

Failed to record Yet again

Hi ye My tv box sometimes records if it wants and sometimes ( Most) it fails to record and it is becoming seriously annoying.I have reset the box several times and turned the router off twices for 30 plus minutes but i can watch Netflix on my TV usin...

Pash02 by Enlightened One
  • 4 replies
  • 1 like

TV box following full fibre upgrade.

We’ve just upgraded to full fibre and could not connect the Youview tv box to the new WiFi router. Contacted TT who said we would need a 4K TV box which was sent. This connected without too much trouble but has no record function. Is one available th...

ACCOBRA by Conversation Starter
  • 51 replies
  • 0 like