For help with your TalkTalk TV box, channels and apps.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...
For those wondering how to get Netflix and ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV and Netfix updated their apps and the software they use is no longer compatible wi...
My TV box has also well and truly given up the ghost - I've had it quite a few years. I would like to replace it with another recordable box and according to the website the TalkTalk TV Plus Box DN370T is available - can anyone confirm this please?
Hi, I have the Talktalk plus tv box and use most of the apps for catch up tv, but have had a message that ITV Hub will be closing in November and ITV X is not available. How can I solve this ? Please note I like to use the recording facility for some...
HiDoes my Talktalk TV plus box need to be changed to receive ITVX? Also there seems to be quite a lot of 'pixelating' on recording lately.Thank you for your help
A programmed recording has run but returns a black screen (ie no picture or sound). If you try to record a terrestrial TV programme whilst watching an App programme (eg in my case Neighbours on Prime) Youview registers a recording that when you try t...
I have successfully recorded several series onto a memory stick from my new 4K box. However, the last programme of each continues to be shown in "Scheduled Recordings" and clicking on it does not bring up an offer to delete it. How can I get rid of t...
Hi,my box is working fine recording all other channels but fails every time I set up something on E4 and E4+1?Any ideas please?thanks
For a while now, recordings have been failing, getting worse and worse, from a variety of channels. Cannot play back recordings that have watched before under My Recordings.What's the solution to this issue? Using the Talk Talk Plus box.
Hi there, my Mum is a TalkTalk user and has recently had one of the new TV boxes setup. The engineer advised her to buy a USB stick so she could record her programmes (as she watches many hours of TV). When she tried to record something yesterday for...
This has happen and still is, I have done all the resets. I set to record itv at 9 to record Vera, it comes up on screen progam is recording but when I check during recording its say fell to record and has set itself to record progam on itv+1 at 10 w...
When I set-up my box the Pause Live/Rewind worked. On the second day it did not. The lights flashed on the remote and the TV Box, but nothing happened. Being ex IT, I unplugged the power supply and plugged it back in and tried again - no change. I th...
I have just received a 4K TV Box to replace my Huawei (with frozen hard drive) and it says I need a USB stick of 32gb to 1TB to be able to record (now only one program at a time), but it doesn't say how many hours of recording I will get from one ext...
We have one of the old boxes for which we pay £5 per month. The recordings that have been set constantly fail to record. Usually this is Channels 4 and 5 but more recently also Channel 3. I have tried to remove the TV package from my account but can'...
We have recently upgraded to full fibre with Talktalk. We were aware that we were going to lose our recordings on the old TV Plus box, however, we didn’t realise that we can’t record on the TV Hub. How can we get access to the 4K Box as recording pro...
I have a strange problem when recording ITV 1 Wales+1 all recordings on this channel fail. The channel works fine when watching live and all recordings on other channels are fine. Any ideas?
I want to increase my Broadband speed and am now out of contract so i can look at a new one. However, I also want to keep my Youview DN370T box due to its recording function. Does anyone know if it is possible to upgrade to Fibre 65 or 150 and keep t...
This problem with channels from Winter Hill is getting worse. There are 10 channels with no HD service so the SD versions fail very often. Is it a transmission fault or a HUAwei software problem?
Hi, Hopefully somebody else has come across this problem and has a solution. I cannot record ITV4, get the message 'Recording failed' I can record all other channels with no problem. Thanks
so Im really frustrated! I've just renewed my contract with TalkTalk. I've been with them constantly for over 20 years.. since they were Onetel in fact! I have one of the Huawei boxes. It's started freezing and failing to record (I have tried all sor...
I have been supplied with a 4k TV Box and I hate it!Amongst many other things it doesn't do, is that it seems impossible to delete a scheduled recording from the schedule once the series has been watched.There has to be a way of doing this otherwise ...
I've had my box for years, ever since I started with TalkTalk. It has now started to freeze constantly, especially during recordings which are now never complete, I haven't managed to record even an hour long programme for the past month or so. I hav...
Hi I went to play a recording last night, but all I got was a black screen. I did a maintainance reset (keep recordings) and I was able to play the recording, and all the others worked too. However this evening I went to play another recording and I ...
Hi allI've just had a requote for Fibre / TV etc, and have the follwing questions please Exactly which channels do you receive when you pay the £5 per month for TT TV in comparison to the Freeview ones that you would receive at no cost. I have never ...
We have a Huawei youview box that has suddenly stopped recording, it was certain channels now none will record and previous recordings won't play either even ones we've already watched. Done a soft reset and a factory reset but it's still the same. S...
Hi, When I'm playing a TV program and skip forward a few secs then the sound drops and I have to skip back or forward a few more times to get the sound back. I've tried a factory reset delete recordings and reset keep recordings, but it didn't fix th...
On Sunday 2nd April, I set a recording, from the guide, for a programme starting at 10pm.This was a few minutes before the start, and I carried on watching another channel - but no notification appeared that my recoding had started (message at the to...