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TV Support

For help with your TalkTalk TV box, channels and apps.

Forum Posts

YouView TV Guide not working or slow

Hi @Mmatt , @Pez30 , @Bferen , @Frankafrank , @Rusty_2 , @Glendevonfrank , @Glenda5 , @Cathcol , @SCBierton13 , @Suezz , @Chevy1 Can you all please confirm if you have tried the following : removing the aerial = Y/N remove the ethernet = Y/N reboot =...

PIN Number requests using TV HUB

If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...

fr8ys by Community Star
  • 0 replies
  • 2 like

ITVX and TalkTalk YouView boxes

For those wondering how to get ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV updated the app and the software they use is no longer compatible with the YouView box hardwar...

fr8ys by Community Star
  • 0 replies
  • 14 like

Resolved! Broken remote control

Hi The remote control for my huawei recordable tv box has stopped working. Could you tell me how I could get a replacement remote please ? regardsIan

TV hub loosing connection with remote

Hi there loving my new tv hub. But in the 24 hours I've had it it just keeps losing connection with the remote. I have reset it up from scratch already three times. Each time I do it it's ok for a while then loses it again. Sometimes disconnecting th...

Janatarl by Conversation Starter
  • 11 replies
  • 0 like

Use tv hub remote to turn tv on and off

Just got new hub after installation of fibre broadband with new remote.Old hub remote was used to switch both hub and tv on and do I get the new hub remote to do the same ?

SteveC43 by First Timer
  • 2 replies
  • 0 like

Tv Remote

My TV remote is hard to work having to constantly press hare on some of the buttons. Is a replacement available?

Peterpop by Popular Poster
  • 14 replies
  • 0 like

New Talk Talk Hub

Gone over to full fibre and the new talk talk hub box today and feeling very disappointed and frustrated. The hub remote will not turn my new Samsung tv on and off yet the old one did. The sound and picture are out of sync and I can’t record programm...

Nanabee1 by First Timer
  • 3 replies
  • 1 like

TV controller

TV controller no longer works, the red lights keeps flashing but non of the buttons work. I have tried changing the batteries

Tv remote

The guide button on tv hub remote not working 

Paul166 by First Timer
  • 2 replies
  • 1 like

Rubber on back of remote sticky

Hello, I've noticed that the back of my remote for the TalkTalk TV box has been turning more sticky, I think the coating on the back and sides has degraded for some reason, the top is perfectly fine. I noticed another member had the same issue last y...

plucky by First Timer
  • 2 replies
  • 0 like

TV remote control

My remote control is faulty. The navigation circle will not shift to the left. All other functions work fine. I basically need a new remote.I have spent 30 minutes on the phone helpline and got nowhere before giving up.I then spent 1hr 45mins on the ...

drfield by First Timer
  • 1 replies
  • 0 like

Replacement Remote Control

Hi there, Can anyone help me with how I go about getting a replacement remote control please, mine has been damaged? Had the box since Aug 2020 so it's a few years old. Photos of box/ remote attached! Thanks in advance     

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Carly10 by First Timer
  • 5 replies
  • 0 like


Received new tv hub, set it all up but the source button on remote wouldn't work to set it up. However all set up and paired but source button fails to work. Remote won't switch TV on or off. Tried repairing but still the same. Tried look on TV set u...

Kate89 by First Timer
  • 7 replies
  • 0 like

Resolved! Idiosyncrasies of the YouView Box

The remote I have for my YouView box has outlived two boxes!It is a "V4" remote and for some time the "Volume Down" rocker button no longer "clicks" when pressed.Yesterday, pressing to reduce the volume, it wouldn't stop!I had to hide it from the box...

Steamywee by Super Duper Contributor
  • 12 replies
  • 0 like

Source feature button

The source button fails to do anything. All ok if I use my TV controller and not the one sent with talk talk box.

Roger43 by First Timer
  • 3 replies
  • 0 like

Activation Code for new 4K TV Box

I have setup my new 4K Remote following the onscreen instructions as far as getting the Activation Code using the link the Activation Code was not shown. Please advise how to get the Code. Thank you.

Avola by First Timer
  • 3 replies
  • 0 like

Cannot change channels

My tv guide & channel buttons are not working. The mute button & Google button is working but nothing else. At the moment the TV is stuck on Channel 4 +1

Sarra by First Timer
  • 2 replies
  • 0 like

TV Box Problems

Whilst we can turn the new box on with the supplied remote we have to use the old handset to turn on the TV as the new remote will not do it. Also when the TV comes on everything now we have to use the original TV remote to get HDMI 1.

Remote control

My remote has 2 power buttons, one black one blue, how do I use these? I want to put the box into standby at the end of the day, which button do I use?

T4p!s9 by First Timer
  • 1 replies
  • 0 like

Remote control

My remote control isn’t pausing live tv. 

Linh04 by First Timer
  • 5 replies
  • 0 like

Resolved! TV Guide & Home Button not working

When I press the Guide button, I get a brief flash of the guide but it won't stay visible .... also, the home button seems to have the same problem. Any advice ? Thanks.

MarkDoz by First Timer
  • 6 replies
  • 0 like