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TV Support

For help with your TalkTalk TV box, channels and apps.

Forum Posts

YouView TV Guide not working or slow

Hi @Mmatt , @Pez30 , @Bferen , @Frankafrank , @Rusty_2 , @Glendevonfrank , @Glenda5 , @Cathcol , @SCBierton13 , @Suezz , @Chevy1 Can you all please confirm if you have tried the following : removing the aerial = Y/N remove the ethernet = Y/N reboot =...

PIN Number requests using TV HUB

If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...

fr8ys by Community Star
  • 440 Views
  • 0 replies
  • 2 like

ITVX and TalkTalk YouView boxes

For those wondering how to get ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV updated the app and the software they use is no longer compatible with the YouView box hardwar...

fr8ys by Community Star
  • 13866 Views
  • 0 replies
  • 14 like

Does TalkTalk Provide Any Kind of Decent TV Box Nowadays?

I have just about had it with the utterly useless Netgem TV box which TT provided after the shutdown of the ITV hub. Although it had its issues, I didn't realise just how good the Huawei YouView box was - a Ferrari compared to Netgem's clapped out pe...

Janlara by First Timer
  • 538 Views
  • 10 replies
  • 1 like

can't get my set top box to switch on /out of maintenance mode

please can someone help , i've had 3x 1 hour+ conversations with the call centre and on tuesday the 2nd call , they managed to resolve and a factory reset (keep recordings) was successful and all was well . but today it's not working again and after ...

pdbmn1 by Team Player
  • 1445 Views
  • 28 replies
  • 0 like

Tv set top box blue light?

Tried to connect my new tv top box but getting solid blue light error. any ideas ?

Newby53 by First Timer
  • 231 Views
  • 3 replies
  • 0 like

Free serve since 4k box up and running

Since changing my old youview box to a new 4k Netgem box my built in to tv free serve has taken over the tv screen with all the banners and the list of settings etc at the top is screen tv sits on Freeview but Talktalk menu is not the same programs a...

Charged delivery to replace faulty equipment

I was assured via a 65 min chat that there would be no charge to replace my faulty youview box, only to find that they have slapped a 9.99 delivery charge onto my account. The online chat is a joke as clearly people who don’t speak or understand Engl...

Cookie9 by First Timer
  • 162 Views
  • 1 replies
  • 0 like

Tv box

My tv box no longer connects to the tv 

Webbos by First Timer
  • 344 Views
  • 4 replies
  • 0 like

TV Hub Faulty

@Karl-TalkTalk I've had my hub connected again for a couple of days now and have experienced no end of issues with it, such as Low sound, or indeed now, no sound Picture changing to letterbox rather than full screen Weak Signal - aerial is fine on TV...

fr8ys by Community Star
  • 345 Views
  • 5 replies
  • 0 like

PIN Number requests using TV HUB

If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...

fr8ys by Community Star
  • 440 Views
  • 0 replies
  • 2 like

tv box

hello, my new talk talk tv box looses signal and needs retuning every day. signal is good generally. anyone experienced this problem ?

Replacment Talk Talk TV box

Hello,my tv box now takes more than 1 minute to open an app and it crashes out of apps regularly. It is over 6 years old. I would like a replacement box so I’m not waiting longer and so my viewing is not constantly interrupted with crashing.

Tv

Spoke to Talk talk yesterday regarding tv recording issues via talk talk boxRecording failedCan't access talk talk TV guideHave to reboot .. being unresponsive through remote Plus other issuesBox is 5 years plus old Talk talk had said it's a 3rd part...

gedow by First Timer
  • 179 Views
  • 1 replies
  • 0 like

TV box not working for live TV

I am using box model UZW4054TTG and last week when trying to watch live TV on all channels to came up with the error weak signal. It was a bit of a surprise as I had a new aerial fitted about 7-8 months ago, but I thought they may have fitted incorre...

Snaxdu by First Timer
  • 393 Views
  • 4 replies
  • 0 like

Television

It doesn’t work when it’s windy? Yet it’s Fibre?

Helle by First Timer
  • 217 Views
  • 2 replies
  • 0 like

No TV

Hello, I have no conection on my TV for TalkTalk It came on briefly and then presented me with a blank screen. It is a Samsung Smart TV and when I click on Source and select HDMI2 it shows nothing no TalkTalk indentification at all. I have just compl...

IanB1058 by First Timer
  • 236 Views
  • 2 replies
  • 0 like

New TV Box

On Wednesday you told me that I needed a new TV box. I still have not heard from you in an email or by DPD who are supposed to be delivering it. Can you please help?

David199 by First Timer
  • 259 Views
  • 2 replies
  • 0 like

4K talk talk box

I got the new 4k box, and it is useless for catchup on STV. Crashes after every commercial break. How can I get rid of it and cancel the monthly fee?

juliehut by Conversation Starter
  • 350 Views
  • 5 replies
  • 0 like

Pause and resume live TV issues

I've recently had an "upgraded" TV hub box due to the ITV X compatibility issue with the old style Huawei box.However, when I pause live TV for any reason it is near impossible to resume playback without the picture and sound freezing and jumping. I ...

NTremz76 by First Timer
  • 197 Views
  • 1 replies
  • 0 like

TV hub cost

TT are offering a TV hub for £5. Would this be in addition to the £5 that I am already paying for TT TV or replace it ?

Speedwell by Conversation Starter
  • 274 Views
  • 3 replies
  • 0 like

Using 4k box

Just started using 4K box since youview went out of use. Problem is when watching any catchup programs it keeps switching to a current live channel. Ok it’s soon switched off and then back to the catchup program, back by me. I have tried a hard reset...

Youview box freezes and restarts

Hi , I think my youview box is dying .After about two mins of playing picture freezes with no sound .Tried factory reset , changed cables and plugged it into the wall directly , still the same other than help ! What else can I try .Thanks

YouView box frequently losing freeview channels

Over the last few months I have been losing some Freeview channels and recently i turned on the TV and NO channels were showing i.e. i kept seeing the loss/low signal error page. I have another TV connected to the same aerial and when I turned on tha...

surfing69 by Conversation Starter
  • 419 Views
  • 3 replies
  • 0 like