For help with your TalkTalk TV box, channels and apps.
If you have successfully signed into Apps such as ITVX and you are asked for a PIN number, this may be due to Parental Controls being set up during set up. The Box default PIN is 1234. Try this to access and unless you require Parental Controls to be...
For those wondering how to get ITVX on their boxes the short answer is you can't. This is the advice I have been giving other customers which may help. ITV updated the app and the software they use is no longer compatible with the YouView box hardwar...
HiCan I get disney+ on my netgem 4k TV hub
Huawei DN372T After being turned off at night ( via the remote control ) , the next day the box is constantly making a high pitched squealing sound and needs 're-setting' using the physical button on the back before it works again. It did not behave ...
My brand new TalkTalk TV Hub is taking about 6 seconds to change channels? Why is this the case?
My 4k box has intermittent sound.Only happens when using apps I.e. Netflix or NOW but can happen 3-4 times per viewing. Any solutions? We've tried resetting box and router.Thanks Lucy
Setting up is ask for Google account do I need this. Should I set up from my phone or manually
After failing to record a couple of days ago my box now seems completely dead. No lights are on the front, not even the sequence of them. Nothing is showing on the TV itself. I have unplugged the box and connections, left them overnight and reconnect...
Really need Tech assistance for this one!I have a YouView Box which is working just fine via a TalkTalk supplied "HomePlug" kit from way back, obviously a re-branded product who's origins I do not know.The "Master" unit is plugged in to the router wi...
want to order a new tv plus box
We are no longer able to view Channel 4 catch up TV although this has been workingh up to a few days ago. We can still get MY5 and BBC Iplayer. However, we are unable to get ITVX because we are using a 'Legacy' YouView set top box. Many thanks. Brian...
I have had my 4k tv box for a couple of months and it has started switching itself off and restarting. Only occasionally at first but now it can happen every 10 minutes. What can I do to stop this?!
I have subscribed to Discovery+ through Prime Video on my Talktalk Netgen 4k box. I'm trying to watch cycling through Eurosport wich comes with Discovery+. All works well except playing "Recently Ended On Eurosport" where I get a message saying "Some...
can i return my unwanted/unneeded tv box back but leave my internet in tact?
Hi again - separate post, as different issueReceived and set up new hub today. We are having problems with sound dropping out for a few seconds every minute or two, so we are regularly missing a few words from sentences. Quite annoying. Cant find any...
Just received new Hub after old box stopped recording. I wasn’t made aware that there would be no record function on the new hub. Apparently I should just add my favourite programs to my watchlist to watch later. I have now tried this with several pr...
By now, I should’ve had a new Talk Talk, TV box and activation of my TV and now tv service. it was ordered on the 21st of February. There is a massive problem on my account which is blocked for some reason? one of your colleagues raise a ticket to th...
I cannot receive ITVX on my television from Talktalk and I am advised I need a new 4k box
I UPDATED MY TALKTALK CONTRACT LAST WEEK AND HAVE RECEIVED A NEW HUB WHICH DOES NOT HAVE A RECORD FACILITY WHICH I REQUIREWHAT CAN I DO?
Installed my new 4k box and find the speech is often out of sync with the picture. Resolved by disconnecting power but returns again after a few hours.
My set top box has died. No sign of it powering up. I have been through your experts chat and was told I need a new box. I cannot use the phone effectively as I am partially deaf. How can I get this issue with the box sorted?
The new android based TV box is full of software bugs unfortunately, e.g the tv guide will become inoperable requiring a reboot, the rewind feature is the same, apps drop out for no reason etc, it needs a software update and I'm hoping someone at tal...
I just changed from Sky tv to TalkTalk. Obviously Sky didn’t use aerials so I have no aerial cable. I have the 4k box. I was not informed by anyone when I spoke to TalkTalk that I would need an aerial cable to use box! Now I find I can’t watch all th...
Does anyone know how to remove the upturned bell icon which is only visible when the tv box is connected? Never seen it before, everything else is ok.
Since receiving a new settop box in September, our new TV Hub is extremely slow and has to be rebooted almost everyday. We initially had a wired connection to our router but find it is better without but the slowness of this kit is painful. We only g...
Tv set top box not talking to tv remote or tv. Do i need an upgrade?I dont understand what you mean
OUR TV BOX IS BROKEN, IT WONT POWER UP WHEN PLUGGED IN, IT IS THE MINI 4K ONE, THINK IT JUST NEEDS REPLACING, NO IDEA WHY IT'S NOT WORKING, NOT WAITING TO SPEAK TO A BOT IN CHAT FOR HOURS ON END OR AN AGENT, SO PLEASE ARRANGE FOR A REPLACEMENT AS SOO...