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Get tailored support with your TalkTalk account and bills.

Forum Posts

Cancel upgrade

HiI was looking at upgrades for my mum. I clicked on "upgrade now" because I wanted to see the prices. I didn't think it would just upgrade. Unfortunately, this has now been processed as an upgrade. As her contract doesn't end until July, there is a ...

Kayte1 by First Timer
  • 738 Views
  • 1 replies
  • 0 like

Direct Debit

I have closed my Bank Account with Barclays and is in the process of setting up a new bank account. As soon as I set up my new account hopefully with in the next week I will advise you the details to enable you to re-set my direct debit. regret any i...

CMP No: 603318 TalkTalk's Refusal to address a complaint

Is there anyone on board with TalkTalk that has any integrity left at all. I've received three text messages to my mobile phone from TalkTalk. The first message was sent on Friday, 01 February stating I would received a phone call to address my compl...

Loret1 by First Timer
  • 1009 Views
  • 3 replies
  • 2 like

Returning box

Hi I received my new talk talk box I have been in and out of hospital I’ve put everything in the bag but there’s no free return label could you please send me another one OR email me a QR so I can get this sent back please

Billing problem

Having been assured by TalkTalk that my account was clear and that no further correspondence would be sent I have had two e mails asking for late payment fines. I cannot get any reply from my e mails questioning this matter. What do I do now?

Cosette by First Timer
  • 526 Views
  • 1 replies
  • 0 like

Bill

I can't pay my bill till the 23 of January ,because it was Christmas and am struggling with bills and that, but I will be ok 23rd of January.

Account Login Not working

Login page MyAccount not working for me 21 Dec 10am. Can get in via other routes but the main page is failing after entering login details.

Harpics1 by Chatterbox
  • 2573 Views
  • 13 replies
  • 0 like

Moving home

Hi there can anyone help me I’m moving house and wondering if I can take my router and broadband to my new address or will I need to cancel and start a new account?

Trying to return my router

I am no longer a TT customer. I inquired back in march about returning my router and was told I would be sent a returns bag. I did not receive one and now am being chased for it's return but I can find nowhere to get in touch other than here. Also, d...

Spyder1 by Chatterbox
  • 2866 Views
  • 10 replies
  • 0 like

TalkTalk cannot send me a bill via email

I have received a letter from TalkTalk saying they cannot send me bills, as the emails are not getting through. The registered email they have for billing (which I have checked) I use every day and all other senders get through. The fault must be wit...