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Forum Posts

CHARGED COMMUNITY ADMIN FEE

My contract went to up £33 without my knowledge or consent so I got in touch and was offered the exact same package I have now for £28. But now as well as my £28 I’ve been charged a £30 admin fee???? I was never informed of this fee, if I wanted a lo...

Switched to different provider but still being charged

Good afternoon. I switched to Plusnet from TalkTalk and began a contract with them on September 18th, 2023. I am still getting emails today stating that I owe TalkTalk money - at time of writing it's £83.08. Having queried this via webchat I received...

makwyf by First Timer
  • 672 Views
  • 10 replies
  • 0 like

Overcharging by TalkTalk

Account ** removed ** Since November, TalkTalk are charging me £49 per month. This is a breach of contract. On 3rd November 2023, you assured my email and telephone: "The first option available for you is that you can stay on your existing service an...

Taffy77 by First Timer
  • 161 Views
  • 1 replies
  • 0 like

Unexpected Charge Of £80?

I recently had the full fibre upgrade as like everyone else I'd had an email offering it for free. However there is now an extra charge of £80 on my bill! £30 for the installation and £50 for a returned box? Firstly the email stated this was free so ...

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KJS84 by Chatterbox
  • 332 Views
  • 8 replies
  • 0 like

Super safe Boost

Hi there, hope someone can help me - attempted to start a chat with support however it states that I need to login, even when I was already logged in? Reason for requesting help is that I had no idea that a £5 a month was being charged for supersafe ...

SCAM - 8.99 Netflix Bundle - 10.99 on bill!

This post has already been removed by another customer trying to hide this scam.They claim it is repetitive and spamming - which is a lie!This is my one and only post about the £2 scam they pull on the Netflix bundle!On my package it's £8.99, on my b...

Returning Equipment

I've received a few emails asking me to return my equipment in the return bag. However, I have never received the return bag. Frustratingly these emails are not monitored so you can't just reply to them. I have requested one using the chat feature of...

Incorrectly Billed for calls to a Talk Talk Phone Number

On my December bill with no prior notice, I started to be charged for ALL calls to a landline number that has always been free. The number in question is for a customer xfered to Fleur Telecom (by Talk Talk) and has always been designated a Talk Talk...

inkie by Super Duper Contributor
  • 1706 Views
  • 34 replies
  • 0 like

Returning Equipment

Hi I know the main article says you are not issuing as many return labels as before, but how do I know if I'm exempt to return the equipment and won't be charged or if it's a mistake that a return package wasn't sent to me? I just don't want to be ch...

Cost to call the Home Office enquiries line

Hello, I will need to call the Home Office Citizenship and Nationality Enquiries team soon and I was wondering how much the call will cost? Their number is 0300 790 6268 and (I think) costs 4p per minute + access charge. I've looked on the main site'...

Resolved! Talktalk to Talktalk Business calls

Up to November 2023 any calls I made from my Talktalk line to my work Talktalk business line were classed as Talktalk to Talktalk free calls. On the December bill this has now been classed as Local/National call and been charged as such. why has this...

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nigel22t by First Timer
  • 377 Views
  • 6 replies
  • 0 like

Bill increase

Talk Talk emailed me saying our bill would continue on the same rate as before but you have now increased it to £35.22. Why is this? When are you going to refund the difference?We did not switch based upon your email dated 8/12 (see attached) Many th...

Charged for engineer visit (even though I wasn't supposed to)

A few weeks ago I started having issues with my line, internet speed was getting slower and slower, so I contacted customer service and they arranged a visit from an engineer to have a look.Before that, they said I MUST give my consent to any possibl...

DomTalk by Participant
  • 163 Views
  • 1 replies
  • 0 like

Charge for router

Hi, I left Talktalk at the beginning of November when my last contract expired. I was told by customer service that a bag would be sent out so I could return the router. I’m still waiting to receive this, but I’ve had a bill today saying that I’m goi...

meermogz by First Timer
  • 479 Views
  • 8 replies
  • 0 like

Charge for call-out

I have been charged for a call-out, when I was reassured that this would not be imposed, as the box needed replacing. The fault was with your company and I have waited weeks for it to be rectified.I addressed the problem on the phone/ chat many days ...

Talker23 by First Timer
  • 159 Views
  • 1 replies
  • 0 like

BILL QUERY AFTER CHANGING TO FULL FIBRE 150

Hi there i wonder if someone could help with a few questions relating to my last bill which i cant make heads or tales of. The unlimited call boost package increased whilst still on the old contract. The call boost was fixed for the full length of th...

Incorrect charge for an engineer visit

I had a fault on my line which required an engineer visit. If you look at the transcripts it was made clear to me that there would be no charge for the call as it was not my fault. I'm 93 years old and feel very upset the way i have been treated. I e...

How to Get TalkTalk to honour their Promise

After speaking to customer services on a Broadband issue in October I was advised an Engineer would be sent. As a pensioner I queried if any charges would be applicable and was categorically assured that the visit would not be charged. In November my...

JRH01 by Chatterbox
  • 432 Views
  • 8 replies
  • 0 like

Payments

At what time do talktalk take the money out of your bank account? 

Router returned

Hi, You kindly sent me a new router and I returned the old one.Yesterday I got an email to say I will have to pay £50 if the old one is not returned. The post office tracking number is.XE963605325GB

Cancellation and refund problems

This is more info for anybody trying to leave talktalk. I have spent the best part of six hours over the past two months endeavouring to get talktalk to cancel my services, I followed all their procedures and even after being told the contact had bee...

goff212 by First Timer
  • 350 Views
  • 4 replies
  • 0 like

Full payment

Hi last month my internet works only 2weeks but they take full payment even i had call they will not take money for all moth what to do now? THX *

contract renewal unexpected charge

Is this allowed?Contract was due to finish on 8-12. Email received on 3-11 giving contract renewal options. Opted to renew, although not the best deal available at the time, with same services. Contract terms and condition letter received was dated 6...

mt-44 by Chatterbox
  • 171 Views
  • 2 replies
  • 0 like

Router Return

Hi,I was upgraded to FTTP + VOIP on the 30 October and now use the Fast 5464 router that was sent before the install. I returned the old Fast 5364 router using the returns bag and prepaid label enclosed with the new router on the 16/11/2023.The Royal...

Softy by Conversation Starter
  • 410 Views
  • 5 replies
  • 0 like