From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Today I received an email from TalkTalk informing me that my existing Fibre 65 (which I'm happy with as is) contract will be ending soon and offering me another 24 month one with a simple renewal process. I was 'surprised' to see the 'simple' renewal...
My contract is coming to an end and I decided to start a new 24mth contract. Initially I attempted this through the link on an email sent to me and it all looked to be completed, contract and terms sent over. But a week later I was still getting emai...
Hi, I renewed my contract to fibre 35 on the 29th July, The contract documents I downloaded and agreed to stated TalkTalk TV would cost 0.00. I Have just logged into my account to see if the renewal is complete and it is stating it is charging me 5.0...
Is it possible to keep and use e-mail addresses for a good length of time (or indefinitely) after leaving TalkTalk for another service? If it is, then I've a few other questions:For how long can one keep the addresses - is it a fixed period or indefi...
Hello, i have a query.I deal with my grandmother's bill monthly. and i always see broadband being mentioned in her bill. " services paid, tv, broadband & calls" the thing that's confusing me is that she has no broadband and no TV packages. she only h...
Talk talk continue to charge me £5 per month for talk talk tv yet I do not have TalkTalk tv and I sent the tv router back 6+ years ago. Each month they tell me they are going to sort it and then give me a refund for £5. I have just seen my bill again...
How do I actually talk to someone about an apparently failed DD when my bank says that it can find no record of it having been requested? We have been threatened with a £12.50 charge for non payment.
So I switched provider in May due to very very poor connectivity for around 8 whole months, received my cancellation fee (£215) which TalkTalk are unwilling to lower despite them having to arrange close to 6 or so BT OpenReach engineers out to fix my...
WHEN DID YOU START SERVICE CHARGE 12.50 FOR NOT PAYING ON TIME PLEASE
I'm currently seeing a message on my account saying it's restricted for excessive use of my monthly allowance for phone calls, but I don't own a landline phone. I only use TalkTalk for broadband internet.Can anyone assist me in understanding why this...
1) I am trying to add anytime calls to my account. I have checked where to add it, but do not see anyplace where it went through to confirm the change. Did this three times; same result2). Every monthly bill: access the account but it never brings th...
I just noticed that my insurance company advertises a free helpline, beginning 0370. As these numbers are not usually free with Talktalk's billing, could you check that I would not be charged for this in the usual way? Is it by special arrangement wi...
Just wondering why I've been billed just 12p this month. I shouldn't complain, I know, but I've had a myriad of issues with TalkTalk these past few months, so I'm very much looking this gift horse in the mouth - I see bigger issues ahead down the lin...
Good morning all. I have had paper bills for the last few years and been out of contract since February. The prices have gone up which I have been forewarned about and I expected.However this month I have been charged £73.16. This extra £12 is called...
I'm probably late to the 'party' here, however, currently paying £23.95 a month which apparently is going up by £8.95 a month soon to £32.90 - that's a bit of a hike from my current bill for Fibre 65 Data Only! Is this correct?
Hi about a week ago I renewed by fibre 65 on a new 24 month contract. Along with this I was promised half price (£8/month) unlimited calls boost for the whole 24months until April 2027. My online account correctly shows the fibre 24 month contract bu...
Two queries about my bills. I have just recieved my latest bill and the Fibre 150 charge is a few pounds less than previously. I have not recieved any notifications of this change from TalkTalk. Please explain. In addition my previous two bills inclu...
I'm on a fixed price plus contract but I've just received this month's bill and they have increased my price.I had an email a few months ago saying prices would be increasing but I was assured on here and live chat that as I was on a fixed contract m...
About a month ago I received an email from TalkTalk (see attachment) which stated that from 17th April 2025 the cost of my FTTC 65Mb would increase by 50p/month. A surprisingly reasonable 2.5% increase and TBH I was expecting it to be more like 15% i...
It would be really helpful if Talktalk could post in the pricing area whether calling 159 is free....nice and clearly and conspicuously! Ordinary searches online tend to give an AI answer which says it's definitely not free. Important to know, as, ca...
I am messaging on behalf of my 80+ yr old mother who was wrongly charged £90 for an Engineer Visit, we have spent over three hours on live chat and have been told on more than one occassion the money will be refunded - which it hasn't!Is it possible ...
As it says in the title, I didn't get the bill until today, with the due date being yesterday. I trust Talktalk will take this into consideration when they go to slap an extra £15 on my next bill for late payment?
Like many other disabled people across the country I am very worried about the cuts to the welfare budget, if my disability benefits are going to be reduced I will be in a difficult situation where I will have to choose between eating that day or vis...
Hello,My account still shows the old Broadband package even though the new go live date was 24th March and the engineer came and moved everything over.There seems to be a broadband boost added on which I did not ask for (I think this was added as our...
Essentially I had a DD set up(around £24 for monthly bill) last payment taken in jan as per my banking app, I had another random amount set up as another DD (£9) which I cancelled via my banking app. I received emails saying that I’ve cancelled my DD...