I just noticed that my insurance company advertises a free helpline, beginning 0370. As these numbers are not usually free with Talktalk's billing, could you check that I would not be charged for this in the usual way? Is it by special arrangement wi...
Just wondering why I've been billed just 12p this month. I shouldn't complain, I know, but I've had a myriad of issues with TalkTalk these past few months, so I'm very much looking this gift horse in the mouth - I see bigger issues ahead down the lin...
Good morning all. I have had paper bills for the last few years and been out of contract since February. The prices have gone up which I have been forewarned about and I expected.However this month I have been charged £73.16. This extra £12 is called...
I'm probably late to the 'party' here, however, currently paying £23.95 a month which apparently is going up by £8.95 a month soon to £32.90 - that's a bit of a hike from my current bill for Fibre 65 Data Only! Is this correct?
Hi about a week ago I renewed by fibre 65 on a new 24 month contract. Along with this I was promised half price (£8/month) unlimited calls boost for the whole 24months until April 2027. My online account correctly shows the fibre 24 month contract bu...
Two queries about my bills. I have just recieved my latest bill and the Fibre 150 charge is a few pounds less than previously. I have not recieved any notifications of this change from TalkTalk. Please explain. In addition my previous two bills inclu...
I'm on a fixed price plus contract but I've just received this month's bill and they have increased my price.I had an email a few months ago saying prices would be increasing but I was assured on here and live chat that as I was on a fixed contract m...
About a month ago I received an email from TalkTalk (see attachment) which stated that from 17th April 2025 the cost of my FTTC 65Mb would increase by 50p/month. A surprisingly reasonable 2.5% increase and TBH I was expecting it to be more like 15% i...
It would be really helpful if Talktalk could post in the pricing area whether calling 159 is free....nice and clearly and conspicuously! Ordinary searches online tend to give an AI answer which says it's definitely not free. Important to know, as, ca...
I am messaging on behalf of my 80+ yr old mother who was wrongly charged £90 for an Engineer Visit, we have spent over three hours on live chat and have been told on more than one occassion the money will be refunded - which it hasn't!Is it possible ...
As it says in the title, I didn't get the bill until today, with the due date being yesterday. I trust Talktalk will take this into consideration when they go to slap an extra £15 on my next bill for late payment?
Like many other disabled people across the country I am very worried about the cuts to the welfare budget, if my disability benefits are going to be reduced I will be in a difficult situation where I will have to choose between eating that day or vis...
Hello,My account still shows the old Broadband package even though the new go live date was 24th March and the engineer came and moved everything over.There seems to be a broadband boost added on which I did not ask for (I think this was added as our...
Essentially I had a DD set up(around £24 for monthly bill) last payment taken in jan as per my banking app, I had another random amount set up as another DD (£9) which I cancelled via my banking app. I received emails saying that I’ve cancelled my DD...
Hi,I'm very concerned regarding several phone charges on my account.We never use the home landline, we don't even have a handset in the house.I've contacted talktalk several times but no reassurance that my issue is being investigated or the outcome/...
I received an email today saying that "in line with your terms and conditions, the price you pay each month will increase by the Consumer Prices Index (CPI) rate of inflation +3.7%. This means that from 23rd April 2025 your package will go up by £1.4...
Hello, my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.The switch successfully took place on 18 February. However, on the same day TalkTalk c...
I am having a problem with understanding your process. I now understand that I might owe something but when I left I had a message to say what I would owe would be less than £1. I never received anything to pay this. The first contact from TT was yes...
My current contract ends on 15th March and I have just completed an order with a new provider to switch services (provisionally) on 12th March. On submitting the order I received an email from TalkTalk stating:"Your full fibre service will end on: 26...
With the half price offer expiring on Now TV I cancelled all 3 items on my account. This was done in January. However I have just received a bill with all 3 services active still and still half price. The only thing that should be on my bill is the f...
I signed up to full fibre 900 which should have Total Home Wi-Fi included at no extra cost. However, so far the service has been a disaster. Router didn't arrive. I had to chase 3 times and each time I got lied to saying it would be there that day. I...
Have been charged £75 for an engineer’s visit on my recent bill. was without he internet for almost a week and a half. The router wasn’t working. Had established it was the router but an engineer was sent out and said needed a new router as the old o...
I am thinking of changing to full fibre (150) but need to keep my landline for incoming calls from our Australian side of the family, as landline to landline is their cheapest way of phoning us. Will this cost me a monthly fee or is it free as it wil...
After a long chat with three or four people I decided to stay with Talktalk and renewed my contract after negotiating the monthly charge down to £24 per month, I was going to change to Sky or Now as both were offering good deals. After checking my bi...
Sorry if this is obvious but I have broadband with TalkTalk and have had a BT phone line for forty years. I pay monthly land line charges to BT but I never make any calls as I use mobile phone. Do I still need to keep paying BT to keep the number for...