This is more info for anybody trying to leave talktalk. I have spent the best part of six hours over the past two months endeavouring to get talktalk to cancel my services, I followed all their procedures and even after being told the contact had bee...
Hi last month my internet works only 2weeks but they take full payment even i had call they will not take money for all moth what to do now? THX *
Is this allowed?Contract was due to finish on 8-12. Email received on 3-11 giving contract renewal options. Opted to renew, although not the best deal available at the time, with same services. Contract terms and condition letter received was dated 6...
End of September TalkTalk inform me they are upgrading my Broadband and Phone service to a new Full Fibre connection. They inform me that it is a free upgrade and that there will be no change to my contract, my monthly bill or telephone number.So why...
Hi,I was upgraded to FTTP + VOIP on the 30 October and now use the Fast 5464 router that was sent before the install. I returned the old Fast 5364 router using the returns bag and prepaid label enclosed with the new router on the 16/11/2023.The Royal...
Hello Whilst troubleshooting this problemhttps://community.talktalk.co.uk/t5/Broadband/WAN-DHCP-client-1-stopped/m-p/3002160#M859358The talktalk support engineer sent us a replacement router to try. Talk Talk has now added an extra £34.95 to our mont...
I've just had my first bill since my 'free upgrade' and it's gone up. That's false advertising as the letter I received, and the letter confirming the appointment BOTH said it was free and no extra charge. On top of that, I'm STILL waiting for the co...
I took out a contract with TalkTalk for full fibre 900 in mid October. I did this online as at the time there was a promotion running. The TalkTalk website stated that The first 3 months of my 18 month contract would be free, then £45 per month for t...
i thought id ask for an upgradeim on a fibre65 contract until 2025i asked for fibre250was told i would have to pay a breaking contract fee of £197 i was out of there faster than you can say "holymoly"lets face it, thats taking the ****
I have now received 3 emails warning me that I will be charged £50 if I don't return the hub in the "supplied" bag. This bag has failed to appear, so I contacted you via your complaints system and you duly agreed to send the bag and details of return...
To whomever it may concern @ TalkTalk, After moving home and upgrading broadband service, I returned the previous Hub as instructed, via the PostOffice. I have the receipt. Just now I received and email stating I'm to be fined for not returning the H...
Can someone please explain this --------My monthly price is £34.00 for fibre 65.A week or so ago i had the "free" upgrade to full fibre.Today i get an email informing me that my next bill will be for £63.94.No explanation as to why the HUGE rise in c...
For staff attention please.A 50p charge for a call to 123 has appeared on my bill, timed at 1556 on 2nd November.At the time of the call my house was empty and I was at 39,000 feet onboard EK28, an Emirates Airlines flight from Glasgow to Dubai, havi...
Hi I cancelled my TalkTalk service a while ago and I was given the date of 16th Oct when my service would end. About a week after that I received a returns bag and have sent all my TalkTalk equipment back. On the 22nd Oct I received a bill for £8.86,...
where can we find the prices of all full fibre packages?the talk talk website is uselessit gives you a price with an * saying prices change with areathis is not helpful i want to be able to compare the prices for the various speeds of full fibre with...
Hi My father in law passed away recently and I advised Talk talk (via the bereavement team) shortly afterwards. A final bill has now been received and it appears that a small refund (@ £8) is due. Help topics advise that refunds can be requested via ...
I pay for unlimited calls and this is the 2nd month i have been charged for calls, thanks to the complaints team they have covered the bill ,they did say this would be fixed but still they have not fixed it.So now i will have to phone up next month a...
Why is it so difficult to contact anything resembling customer service......I've been a cusotmer since 2010, but I'm becomeing seriously disillusioned with Talktalk.i removed a boost in my account 6 months ago and im STILL being charged for it!!I've ...
Just had my latest bill and there is a £75 engineers bill on there which I'm not sure whats for.We had a Openreach engineer out over 3 months ago who fixed our slow speeds but I don't know what this was for.Please help !
I recently renewed my fibre contract for £27 per month on Fixed Price Plus for 24 months, at the end of last month. This appeared to work fine initially, with £27 per month showing in My Account more or less instantly and I received all the contract ...
The call boost setting is missing from my account. I want this removed and the charge for this month removed from my bill. When I tried to login a few hours ago I was met with a system maintenance message, please try later. Now that I can login the c...
Hi I've noticed an engineer call out charge for £75 despite the fault being outside of my property. I was having intermittent loss of connection (light on hub changing to flashing orange most days before going back to white). Live chat confirmed a pr...
I upgraded from Fibre65 to Fibre150 in June23 , with installation of new line only happening yesterday. Finding a date to suit with Open Reach was a challenge but I have been charged for September at the rate of £61.10 instead of what was agreed in J...
Last time I spoke to your chat, my account was cancelled. You had sent it to collection agency at £96 after me arguing with you about the service.You cannot keep charging me, after you have sent it to a collection agency and disconnecting my service....
Hi, I want to cancel the unlimited phone boost that you are about to charge me £16 a month for please. On the grounds that I no longer have a home phone Cheers