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Forum Posts

CHARGED COMMUNITY ADMIN FEE

My contract went to up £33 without my knowledge or consent so I got in touch and was offered the exact same package I have now for £28. But now as well as my £28 I’ve been charged a £30 admin fee???? I was never informed of this fee, if I wanted a lo...

Unprofessional & Very Unhelpful Service!

Hi guys, I just wanted to share my terrible experience I had with TalkTalk Customer Service earlier today. Yesterday I expressed my intentions to leave TalkTalk for a more competitive offer. A guy from the retentions team contacted me and offered me ...

Land line grief

One month without land line, 3 engineers. Conclusion cancel contract and start new one as advised by engineer. Something to do with reference numbers. Spoke to agent to cancel and start new contract. Told me it would take about a week. Yesterday i re...

Robin70 by First Timer
  • 321 Views
  • 5 replies
  • 0 like

Enquiries help not available

Unable to contact TalkTalk by CHAT which says 'Return to Previous Screen' and no input box. No tones after selecting Option 11 after dialling O345 172 0088 number. Is this a fault or is nobody work on 29th Dec.

Brum3067 by First Timer
  • 262 Views
  • 4 replies
  • 0 like

Contract/boosts

I am very confused as to what is happening re my TT contract. According to my bank statement the charge for this new contract went out on 22nd December and I have the paperwork to say what my new contract should cover, including 2 boosts, but I canno...

Talktalk fibre new contract

Hi my talktalk fibre contract ends on the 10th February 2024 got voneus full fibre digging up the paths and been told will be getting full fibre in next few months if I don’t start new contract with talktalk will I be on a monthly rolling contract? M...

BILL QUERY AFTER CHANGING TO FULL FIBRE 150

Hi there i wonder if someone could help with a few questions relating to my last bill which i cant make heads or tales of. The unlimited call boost package increased whilst still on the old contract. The call boost was fixed for the full length of th...

Account shows pending order

Hi my account currently shows a current order pending due to go live 6/1/24 (coincidentally the date my contract ends) When I drill into "order" no details are shown. I have recently asked for a quotation which I suspect the system is seeing as a don...

Divsec by Community Star
  • 212 Views
  • 3 replies
  • 0 like

Account cancellation 'rejected'

As I write this I'm in tears.I have never been treated as badly by one company in my life. I have been a customer of TalkTalk for years with no issues at all..... Until now. I moved house in November. I moved in with relatives and did not need an int...

Cancellation and refund problems

This is more info for anybody trying to leave talktalk. I have spent the best part of six hours over the past two months endeavouring to get talktalk to cancel my services, I followed all their procedures and even after being told the contact had bee...

goff212 by First Timer
  • 350 Views
  • 4 replies
  • 0 like

Cashback

I was hoping I could get some info on Cashback. I signed up via Quidco with £137.50 cashback. I am almost at the end of my 18 month contract and the cashback is still showing as "With Retailer". Do Talktalk honestly expect to keep customers when they...

Gift card

I was offered a £100 Amazon gift card to stay with Talk Talk instead of moving to another provider but I’ve not received it. I have nothing in writing to show this. Who do I contact to chase this up?

VARVELI by First Timer
  • 270 Views
  • 4 replies
  • 0 like

Misleading 3 months free offer

I tooked a contract 23rd of November for Full Fibre 900 which offers first 3 months free - probably from Google. Despite the fact that courier deliver router to wrong address and I was 10 days after live date without a connection because of it I was ...

streetpl by Chatterbox
  • 527 Views
  • 9 replies
  • 0 like

Process of leaving TalkTalk

Hi there My contract is unfortunately coming to an end on 6th January and the renewal package in my account is a significant uplift on the price I am paying just now and also over what I can get in the marketplace. My query is exactly HOW should I le...

WayneGP by Popular Poster
  • 953 Views
  • 7 replies
  • 0 like

FREE FTTP UPGRADE ISN'T FREE.....

I've just had my first bill since my 'free upgrade' and it's gone up. That's false advertising as the letter I received, and the letter confirming the appointment BOTH said it was free and no extra charge. On top of that, I'm STILL waiting for the co...

jodonut by Participant
  • 885 Views
  • 11 replies
  • 0 like

Contract Summary change without consent

I wonder if you can help with this or get someone to contact me on my mobile (as I've no landline due to VoIP issue) even an e-mail would be welcome. I tried the on line chat around 6pm yesterday but couldn't get anyone. I checked my on line account ...

Hugh88 by Conversation Starter
  • 543 Views
  • 5 replies
  • 0 like

HUGE rise in monthly cost.

Can someone please explain this --------My monthly price is £34.00 for fibre 65.A week or so ago i had the "free" upgrade to full fibre.Today i get an email informing me that my next bill will be for £63.94.No explanation as to why the HUGE rise in c...

Mally4 by Team Player
  • 646 Views
  • 8 replies
  • 0 like

Trying to cancel Netflix

I contacted talktalk to cancel my netflix i believe in august and was offered a new contract and to have Netflix removed. I agreed to this and i thought all would be well. Next bill Netflix still hadnt been removed and i was again charged for it. I r...

Billing enquiry / total loss of service

Hi If necessary my previous: Loss of connection (“provisioning issue”) Would appreciate TT responding to my outstanding queries regarding billing and total loss of service compensation as that thread has gone cold, perhaps outside the scope of TT sta...

mrb97 by Popular Poster
  • 673 Views
  • 7 replies
  • 0 like

Mr Was Once Happy

My relationship with TalkTalk goes back to the early day's when the broadband service was first started under the name Pipex. I joined Pipex around 2003 when it was one of the first companies to offer DSL (remember the green frog modems) and have rem...

humpy30 by Chatterbox
  • 849 Views
  • 9 replies
  • 0 like

Fixed Price Plus

Hi, We have just changed our contract to Full Fibre 65. It has been installed and is working fine.When I spoke to the TalkTalk sales representative I was offered and accepted Fixed Price Plus for two years. This contract has no inflation increases in...

chris45 by Team Player
  • 719 Views
  • 6 replies
  • 0 like

Contract renewal confirmation / issue?

I recently renewed my fibre contract for £27 per month on Fixed Price Plus for 24 months, at the end of last month. This appeared to work fine initially, with £27 per month showing in My Account more or less instantly and I received all the contract ...

PinkEmily by Popular Poster
  • 885 Views
  • 9 replies
  • 0 like