Out of Contract but unable to renew
My charges for Fibre 35 are going up to £36.90 yet the advertised rate is £25 I suspect it is because I am out of contract. But I don't have the option to renew in My Offers.
Forum Posts
Fibre 500 Cancellation
Hello everyone,I recently placed an order for TalkTalk Fibre 500 Data Only (FTTP-OR) on 2023-03-27. However, I had to change my mind due to unaffordable termination fees and contacted TalkTalk's online service for cancellation. They suggested that I ...
Billed after disconnection
I moved to a new provider on 10/03/23.TalkTalk were informed of this by the new provider. I received an email from TalkTalk confirming the move on 03/02/23. My contract with TalkTalk ended on 12/03/23. I was informed in a further email from TalkTalk ...
End of contract but option to pay same??.
Hi, got a letter to say my £23.95 fibre65 contract is ending. I have 2 options. 1 keep paying the same with no contract and “maximum flexibility to upgrade”.2 pay £26.00 for an 18 month contract for fibre 65.prices include annual price change of cpi ...
Contract confirmation
Hi, I just wondered if a member of support staff could confirm for me that I am actually on a Fixed Price Plus contract?Unfortunately TalkTalk don't explicitly state this information anywhere viewable by the customer but I'm guessing it will be recor...
Future FIbre - Fibre 65 installed and working but no bills
I had fibre to the premises installed last year and it works fine but I realised I have not been getting bills. I have been through several departments on chat and on calls all of who are telling me my account is closed. They don't seem to be able to...
Sorting out account issues for elderly relative
I hope that this is the right place to come for advice. My late father in law, who died some five years ago had set up a Talktalk account for email and internet access. It appears that he arranged for a second phone line into the house. His wife is n...
Charges
Hi ,my latest bill is £72.20 which seems to me extremely high , I have tried to log into my account but have now been blocked for multiple attempts, I would like to talk to someone about reduced my bill or how to close my account as I am sure I can g...
Tried to cancel Fibre 900 contract day 1 of cooling off period. No confirmation email.
Hi, I was put into a contract with TalkTalk when I thought I was just getting more information about Fibre 900. I have called, talked to webchat multiple times, to cancel this order for Fibre 900, cancel the contract and close the entire account. I h...
Where is my account number??
On Feb 17th I ordered over the phone TalkTalk broadband - no landline just broadband-switching from Virgin. I received acontract with no name or account number on it.It was installed by City Fibre on March 22nd and is up and running connected to Talk...
How Close to the end of your contract are you allowed to switch to a new contract penalty free?
As my question title asks how close to the end of your contract are you allowed to switch to a new contract penalty free? So if I have 500mb/s Fibre with my contract ending on the 10th July 2023 and want to switch to a new contract with 900mb/s. How ...
Fibre 150
Hi.. City fibre has been laid in my street... Does Talktalk Fibre 150 relate to this, or is Fibre 150 supplied via the same copper cable as my existing fibre 35 ? which on a good day gives me 20Mbps What I'm asking is Fibre 150 going to give me bette...
Still billed 4 months after contract cancellation
I have switched from TT as they didn’t want to give me a better deal as the better ones were “only for new customers”. So I switched on 30th of October to another provider but few days later I was billed for the next month which initially I thought i...
Ported number away but i've been billed a full month
hihimy voip provider put in a porting request for my phone number to you on 09/02/2023 - i.e. a cancellation notification - which would mean that with my 30 days notice i should have been billed up to 11/03/2023. however my latest bill has billed me ...
Postpone cancellation
I am due to switch to Virgin media and stupidly didn't give myself very much crossover between starting virgin and ending TalkTalk and what do you know, I don't have the right box for Virgin despite them saying I was ready for quick start. I need to ...
Franz Kafka is still alive and works for TalkTalk
Hi,Here I am again trying to resolve an issue that has remained for about the last 10 months. We have talked to about 50 different advisors from all the departments listed in the 'labels'. All the solutions suggested and implemented by TalkTalk have ...
Broadband contract ending soon
Hello, I'm not sure if this is the correct place to ask this question but my broadband contract end soon and I'd like to know what will happen to my bill and what my options are when that happens. Thanks Walter McKie
help with contract.
Hi, I’m looking to move my mum over to BT, her current contract ends on 4th March 2023. When can I initiate the move with BT, do I need to wait until that date, or as I’m within a month can I do it now without penalty. Thanks
Guaranteed speed
Just thought it might be useful to get an official comment from staff about this. My latest contract renewal summary states this: "You can look forward to an estimated download speed between 31.5 Mbps and 35.0 Mbps with a minimum guaranteed download ...
No option to renew contract
We have no option to renew our contract in the account portal. Usually there is something in the My offers and upgrades but nothing there when I login to our account?
Why has the contract date changed on my account and now showing expired.
Back on 22nd November 22 last year shortly after being upgraded to FTTP I took a screenshot of my account contract. Note the date as being the 26/04/23. 22 Nov 22 Today when I looked at my account (screenshot below) the contract date has changed to 2...
Double Accounts Created When I Requested for Home Move
In November 2022, I moved home from Dagenham to Basildon. I called to ask for my package to be moved to the new address in Basildon. I spoke to this advisor who agreed to transfer the package to my address at the same fee plus only installation fee. ...
Where do they get this nonsense?
I've received an email today from TalkTalk regarding my contract ending soon.Included is this statement: "Now that you’re coming towards the end of your Fast Broadband Extra contract which includes broadband and line rental on 18 March 2023, which co...
Multiple contract renewal requests but none successful
Hi AdminsJust writing here to seek help on this unfortunate issue. I have been on chat with 4 of your contract renewal agents, 3 of whom have actually renewed my contract making me go through the long process on chat; however none of which have actua...
A year on and only just noticed it's not what I said yes too.
As I've been looking into upgrading our connection to fttp, of which TalkTalk can't offer me even though I can get it from other companies (BT,Sky, Plusnet...... ect), I've only just noticed I'm not on the deal a signed up to just over a year ago. Ye...