New, direct debit
I am trying to set up a new direct debit. I have tried ringing you. I have tried messaging you and nothing is happening and I’m getting very frustrated with this so anybody here can help me please
Forum Posts
Query and feedback on contract renewal
So I phoned TalkTalk a few hours ago to see if I could negotiate a better price on my soon to end current Fibre 150 contract and the nice helpful agent was able to save me £9 a month on the price I was quoted in My Account. He emailed me the new cont...
Why am I still being billed
I contacted talk talk via live chat on the 14th of October requesting a cancellation as I was moving home. I was advised to call them. Which I did on the 16th of October 23. My account was cancelled as I was moving home. Now we’re in feb 24 and I’m b...
Order 'stuck' in my account
Hi, Since September last year an order has got stuck in my account. It means I can't order anything until it's cleared. I chatted to someone about it on 2nd Jan and they said they will escalate it but nothing has happened. I still have the chat trans...
Resolved! Cancel service
Hello I switched provider to plus net beginning of January. As my contract had ended. Apparently talk talk were unaware. (new favourite excuse it seems) After spending 40 minutes on a live chat i was told that they would need to speak to me on the ph...
VAT invoice
How do I obtain VAT invoicing
Random Telephone Calls
Hi - not sure which section to post this one but I've been phoned two days running from 01282 570731 asking if I'm happy with my service from you?I said yes of course but wondered if these calls were from some scam group?ThanksKenat79
Out of Contract Pricing
Good Afternoon, I’m aware that my contract with TalkTalk does not end until July of this year, however I’m trying to find out what I can expect my billing charges to change to once my minimum term ends. If it helps I’m on Fibre 150 on G.Fast. Thanks ...
NO price rise for TT most vunerable customers
Details https://www.moneysavingexpert.com/news/2024/01/broadband-and-mobile-price-hikes/I assume that TT will stick to the rules ?
Contract not set up correctly
HelloI wonder if anybody else is having issues with a renewal on a contract that hasn't been honoured by Talk Talk?Renewed contract on the 20th July but Talk Talk are saying that it hasn't gone through?After numerous live chats and phone calls nothin...
I'm abroad and I need help
Hi good afternoon. My name is Abraham and I need some help with two different things: A few days ago i just canceled my direct debit and now I can't amend anything because I'm not in Uk so I've been trying to call talk talk but neither of my calls wo...
Change Account Holder
I’ve tried contacting TalkTalk twice about changing the account holder. My ex holds the account and I’ve sent them instructions on how to relinquish the account, but they’ve since decided to stop speaking to me and decided to simply stop paying for i...
Switched to different provider but still being charged
Good afternoon. I switched to Plusnet from TalkTalk and began a contract with them on September 18th, 2023. I am still getting emails today stating that I owe TalkTalk money - at time of writing it's £83.08. Having queried this via webchat I received...
Add prepaid Mastercard as credit
Hi,I've had the prepaid Master card.Is it possible to add the £100 from it to my account as credit?
Renewal price
I have had a msg my renewal is due. the price is 34.95 I currently pay 39.95 and have 16.00 in add ons.So The renwal does not mention the add ons so does that mean the monthly cost will be 50.95 or are the addons already in the 34.95. Hope that makes...
Unprofessional & Very Unhelpful Service!
Hi guys, I just wanted to share my terrible experience I had with TalkTalk Customer Service earlier today. Yesterday I expressed my intentions to leave TalkTalk for a more competitive offer. A guy from the retentions team contacted me and offered me ...
Constant issues
I'm past the point where now I feel like leaving talk talk because of this issue of never being able to log in even though my details are correct constantly getting technical issues but this has been happening for over 2 years now it can take me all ...
discount for disabled
I clam the PIP benefit and have been told that I may qualify for a discount on my account is this correct
Cannot create an account
I've had a contract with TalkTalk for almost 2 years now and have never been able to create an account. When I try to create one with the email address my bills are sent to, I get to the password creation stage and receive this message: I've tried ca...
Direct debit
I have been trying to set up a DD for my broadband but the system won't accept my sort code, saying its invalid! It's 04-00-04.System doesn't like the 00. Why???
Requesting a returns bag
I've been a TalkTalk customer for some time and have used the equipment returns process at least twice. I've recently installed a a Humax Aura. I have a TalkTalk TV box (DN372T) and the TV box that came with my fibre install a year ago, which I never...
my contract
I cannot find what i am looking for...i need to end my contract at the end of the month. i am having difficulties because my pension only covers my morgage . Im still working but struggling at this time being near to 68...also when i started this con...
Payments
At what time do talktalk take the money out of your bank account?
Cannot reset login email address
I received a letter from TT saying that they could not send bills to a TT email address although it works fine for everyone else! I changed it to another one which I now have to use to login to my account although my password remained unchanged. I ca...
Resolved! Unable to log in to MyAccount
Is there a problem with MyAccount today? I can't log in with either my username & password which are correct, or passwordless with the correct email address.