I moved to a new provider on 10/03/23.TalkTalk were informed of this by the new provider. I received an email from TalkTalk confirming the move on 03/02/23. My contract with TalkTalk ended on 12/03/23. I was informed in a further email from TalkTalk ...
I placed an order for Full Fibre 900 via TopCashBack as they had a £125 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order numb...
Every month I receive my 'Mobile' bill (£3 p.m.) Every month I try unsuccesfully to pay by card but am frustrated by the message "there is a technical error. Please try again." 3 months ago I finally spoke to someone with an almost incomprehensible A...
I received a similar Talk Talk letter dated 25 the March 2023 signed by Naobile Mngadi of the TalkTalk team. I phoned TT Customer Service to find out what this was all about. I was advised that the TT domain was no longer supported and the agent coul...
Following loss of broadband service I had a TalkTalk engineer visit on 10th March. I understood that there would be a charge if problem was with in-home wiring etc.I did not receive a written report of the engineer's findings but he told me verbally ...
I had fibre to the premises installed last year and it works fine but I realised I have not been getting bills. I have been through several departments on chat and on calls all of who are telling me my account is closed. They don't seem to be able to...
It is now 3 months since I made the huge mistake of switching to TalkTalk. I have had endless problems with the WiFi performance of the router that was providing poor WiFi speeds to my devices in my 2 bedroom flat (as recorded by TalkTalk's own speed...
Left talk talk end jan and switched to new supplier. Talk talk still billing me! Contacted them last month and they refunded the money they had taken but now received an email with monthly bill! Been on live chat AGAIN they are so unhelpful . help!
Like most of us here I am somewhat irked by these "mid contract" increases.I'm ostensibly out of contract now and have received an email about my monthly charge (£23.95) as follows:-In line with our terms and conditions, the price you pay for your Fi...
Hi ,my latest bill is £72.20 which seems to me extremely high , I have tried to log into my account but have now been blocked for multiple attempts, I would like to talk to someone about reduced my bill or how to close my account as I am sure I can g...
Hi, I cancelled my account via telephone on the 21st February. I was promised that that this would all go through in 30 days time. On March 21st my service did indeed stop and my account shows that I am disconnected. All good so far. However my accou...
I have had an internet problem since at least the summer holidays last year. It disappear as regular problem. Already been replaced router, cable, something outside the house and the problem returns. I have been a TT customer for many years and I thi...
Hi i want to know if its possible to keep my netflix and fibre contract but cancel the tv packageI pay £5 a month for the standard tv package that we do not use as we have a firestick that does everything we need The talktalk boxes have always been s...
Hi folks, I don't know if anyone else has had this issue? I recently (about two months ago) renewed our Fibre 65 contract with TT and after being passed around the Mumbai call centre I was eventually put in touch with the Irish call centre. The nice ...
Help please. Been with TT many, many years. Current contract Fibre 65 @ £29.95 (18 month contract) expires 20th March (tomorrow) so looked at deals/offers available to me last week. An offer of £26 p/m that was emailed to me had gone. Went for £29 (1...
I received a letter telling me you could not deliver my billing emails. Well. I have been receiving them directly into my inbox, the last one on March 6th. There is no problem from my end with receip[t. The address is correct. Your notification syste...
I have a letter telling me my billing emails look like they are not getting through to my email, and if this happens again youll switch to paper billing and change me for the privilage £2.75 per month.Heres a heads up - the email you send goes to a t...
Received a stuffy letter from TT today to say that they are going to start charging me £2.75 per month unless I "fix my email". Well, I have an inbox full of emails from TalkTalk (and every other service I use) which say otherwise. I also get the bil...
I've been on fibre 500 since 2021, I got an email saying my free trial was extended to July 2022, since then I have never been billed. Despite emailing 3 times with no response. I called twice and was told it takes time to set up but still 8 months l...
Hello Talktalk, I hope you can help. I switched to a talktalk full fibre 500 package with the first 3 months free as part of the switch offer. The engineers installed the fibre connection box on 6.2.23 and the go live date should have been 7.2.23. Th...
I have switched from TT as they didn’t want to give me a better deal as the better ones were “only for new customers”. So I switched on 30th of October to another provider but few days later I was billed for the next month which initially I thought i...
I have, in the last day or so, received my bill for the package i have.My package is broadband fibre 65 which i have had since i joined talktalk.The latest bill had an addition of "Unlimited UK calls boost" added to it.I have not asked for this to be...
It seems a little unreasonable that I must pay £37 for a package that you advertise as £26. This is taking it a little to far.I will be looking at getting a new ISP due to the unjustified price gauging.
hihimy voip provider put in a porting request for my phone number to you on 09/02/2023 - i.e. a cancellation notification - which would mean that with my 30 days notice i should have been billed up to 11/03/2023. however my latest bill has billed me ...
I cannot log in to my account.Message:"We have detected suspicious login behavior and further attempts will be blocked."Even email me a link does not work.