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Get tailored support with your TalkTalk account and bills.

Forum Posts

Billed after disconnection

I moved to a new provider on 10/03/23.TalkTalk were informed of this by the new provider. I received an email from TalkTalk confirming the move on 03/02/23. My contract with TalkTalk ended on 12/03/23. I was informed in a further email from TalkTalk ...

Jaymaycee by Popular Poster
  • 2836 Views
  • 8 replies
  • 0 like

TopCashBack Not tracking need N number

I placed an order for Full Fibre 900 via TopCashBack as they had a £125 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order numb...

How can I contact T/T to my my outstanding bill?

Every month I receive my 'Mobile' bill (£3 p.m.) Every month I try unsuccesfully to pay by card but am frustrated by the message "there is a technical error. Please try again." 3 months ago I finally spoke to someone with an almost incomprehensible A...

Unexpected charge for TalkTalk Engineer Visit

Following loss of broadband service I had a TalkTalk engineer visit on 10th March. I understood that there would be a charge if problem was with in-home wiring etc.I did not receive a written report of the engineer's findings but he told me verbally ...

Brian291 by Participant
  • 4610 Views
  • 24 replies
  • 0 like

Future FIbre - Fibre 65 installed and working but no bills

I had fibre to the premises installed last year and it works fine but I realised I have not been getting bills. I have been through several departments on chat and on calls all of who are telling me my account is closed. They don't seem to be able to...

Left talk talk 2 months ago still being billed !!

Left talk talk end jan and switched to new supplier. Talk talk still billing me! Contacted them last month and they refunded the money they had taken but now received an email with monthly bill! Been on live chat AGAIN they are so unhelpful . help!

Beereal by First Timer
  • 625 Views
  • 2 replies
  • 0 like

"Inflation plus X percent" and other increases!

Like most of us here I am somewhat irked by these "mid contract" increases.I'm ostensibly out of contract now and have received an email about my monthly charge (£23.95) as follows:-In line with our terms and conditions, the price you pay for your Fi...

Contract dated April 20th 2021.JPG
Steamywee by Super Duper Contributor
  • 1534 Views
  • 7 replies
  • 1 like

Charges

Hi ,my latest bill is £72.20 which seems to me extremely high , I have tried to log into my account but have now been blocked for multiple attempts, I would like to talk to someone about reduced my bill or how to close my account as I am sure I can g...

Chad60 by Participant
  • 776 Views
  • 3 replies
  • 0 like

Confirmation of cancelation

Hi, I cancelled my account via telephone on the 21st February. I was promised that that this would all go through in 30 days time. On March 21st my service did indeed stop and my account shows that I am disconnected. All good so far. However my accou...

JaxGTX by Team Player
  • 865 Views
  • 3 replies
  • 0 like

Cancel tv package but keep netflix and internet

Hi i want to know if its possible to keep my netflix and fibre contract but cancel the tv packageI pay £5 a month for the standard tv package that we do not use as we have a firestick that does everything we need The talktalk boxes have always been s...

Overcharged each month?

Hi folks, I don't know if anyone else has had this issue? I recently (about two months ago) renewed our Fibre 65 contract with TT and after being passed around the Mumbai call centre I was eventually put in touch with the Irish call centre. The nice ...

Being Charged for a Free Call Boost Package

Help please. Been with TT many, many years. Current contract Fibre 65 @ £29.95 (18 month contract) expires 20th March (tomorrow) so looked at deals/offers available to me last week. An offer of £26 p/m that was emailed to me had gone. Went for £29 (1...

Choke by Team Player
  • 8593 Views
  • 39 replies
  • 0 like

Letter re charging for bills

I received a letter telling me you could not deliver my billing emails. Well. I have been receiving them directly into my inbox, the last one on March 6th. There is no problem from my end with receip[t. The address is correct. Your notification syste...

Please take my money!

I've been on fibre 500 since 2021, I got an email saying my free trial was extended to July 2022, since then I have never been billed. Despite emailing 3 times with no response. I called twice and was told it takes time to set up but still 8 months l...

Paul672 by Popular Poster
  • 2308 Views
  • 14 replies
  • 2 like

Billing error

Hello Talktalk, I hope you can help. I switched to a talktalk full fibre 500 package with the first 3 months free as part of the switch offer. The engineers installed the fibre connection box on 6.2.23 and the go live date should have been 7.2.23. Th...

Still billed 4 months after contract cancellation

I have switched from TT as they didn’t want to give me a better deal as the better ones were “only for new customers”. So I switched on 30th of October to another provider but few days later I was billed for the next month which initially I thought i...

Complaints procedure is a farce !

I have, in the last day or so, received my bill for the package i have.My package is broadband fibre 65 which i have had since i joined talktalk.The latest bill had an addition of "Unlimited UK calls boost" added to it.I have not asked for this to be...

Mally4 by Conversation Starter
  • 1506 Views
  • 7 replies
  • 0 like

Ported number away but i've been billed a full month

hihimy voip provider put in a porting request for my phone number to you on 09/02/2023 - i.e. a cancellation notification - which would mean that with my 30 days notice i should have been billed up to 11/03/2023. however my latest bill has billed me ...

rolysatch by Conversation Starter
  • 1158 Views
  • 5 replies
  • 0 like

Cannot log in to account

I cannot log in to my account.Message:"We have detected suspicious login behavior and further attempts will be blocked."Even email me a link does not work.

1Cherry1 by Chat Champion
  • 1043 Views
  • 4 replies
  • 0 like