Hi, I cancelled my service with TalkTalk on the 6th of March with the last payment being on the 27th of March, with the "Final bill" or so I thought. Today I've received another bill for an entire month starting the 28th of March to the 27th of April...
I have been charged £75 for a service call out earlier in the March. When the service engineer called to fix the problem he said I would not be charged because it was a service fault. It states this also on my account but they still got the money fro...
Unable to View my Bill online - it says Oops! Try and reload but still the same response!So how do I view my latest bill if this error keeps reoccuring?
I'm currently experiencing an issue with my bill. My connection has been very slow since the beginning of January for a few weeks, with an internet speed of 0.5 or under, making it nearly impossible to connect before completing stopped working. After...
My contract ended on the 29th February. I haven't agreed to a new contract, but I have been debited money again this month and so I checked my account and it is saying I am in a new contract until April 2024. I haven't agreed to this as I am with a n...
I have been charged for months for uk call boost when I have removed this online month after month and also called to remove but I have been charged and not received a refund for all the months paid when I have never had this on the beginning of my c...
On my Feb bill, I noticed calls we had not made, only myself and husband live here, and I never use the landline I use my mobile. I asked about this because I got hacked end of Feb and was worried scammers had got into my talk talk account. The calls...
I recently left, but have been billed this month. I paid a month in advance so need my last payment back.
Hi,Yesterday I got a call from Talktalk's loyalty team as I was cancelling my current contract for a different one with a different provider, and Talktalk offered me a new discounted Fibre 900 Data Only contract which I've accepted, on the condition ...
We renewed, as long time customers, in January. We spoke at length at getting the right package and was quoted £30 a month. Our bill is still showing £35 a month and we were told to call back in Feb, as it couldn't be changed. The emphasis was on us,...
I am looking for my monthly bill to show the VAT amount, and TalkTalk's VAT registration number, as I need a VAT receipt for my work. I've previously been on a live chat on 3rd January and was assured that this would happen for my future monthly bill...
eceived an email stating my bill is going up by 3.7% and that means £2.08 for my package. This increase does not include any boosts or any discounts. If we use the full price of my bill including boosts then 3.7% is £2.10 for my package. But the emai...
Why, when the letter about my increased charge says that the increase will be 3.7%, is the figure quoted as £2.76 per month when 3.7% of what I'm paying works out at £1.335 per month?
For a couple of months now I've struggled to log into my talktalk account due to "Technical issues on the account login". I've tried all the remedies support has suggested. Last month I finally got in via firefox. This now has stopped working, so wha...
I have tried twice to remove the Supersafe add-on from my account, as I don't use it and want to save the £5 per month it is costing me. I get an email confirmation each time saying it is being removed, but it's still there and I still have to keep p...
Hello. For months now my recurring card payment hasn't automatically been taken and I've received 'missed payment' emails. - Card is active. - Checked with bank, no blocks or attempted payments from TT. - Re added the card to my profile and it says e...
Hi. I wasn't in a contract with Talktalk and got Sky installed on the 12th February. Sky said they would tell Talktalk and I wouldn't have to do anything. I've just received my February bill and it's for the full monthly amount instead of the 1st to ...
I have absolutely no idea what this call is or who it's to. I suspect it may be fraudulent. Please cancel the charge for it. There is no-one else living at this address who could have made it. Call details Date 08 Feb 2024 Time 11:30 Number Call type...
I was supposed to receive an account credit as compensation for the time without service at the start of my contract, but I am yet to receive it. It has been more than the 30 days I was told it could take. How long should this take to come in? I have...
I contacted talk talk via live chat on the 14th of October requesting a cancellation as I was moving home. I was advised to call them. Which I did on the 16th of October 23. My account was cancelled as I was moving home. Now we’re in feb 24 and I’m b...
How do i cancel my £9.00 charge for international charges
Hello, My last contract ended in November and I received an email from Billing with options on what I could do next. I chose Option 1 which said The first option available for you is that you can stay on your existing service and automatically move t...
Hi I paid my bill at 6.30 this morning, still have no Internet. And on my account it says the bill is still due..
Hi, hope you can help me. I cancelled my home broadband account with talk talk in Dec before moving abroad. I cleared all dues in Dec 2023 but still got an email asking for a final payment and seemed to be charged for the router that was returned!. I...
