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Get tailored support with your TalkTalk account and bills.

Forum Posts

STAGGERING INCOMPETENCE...

I'm starting a new thread as the last one (started when I was forced to join TalkTalk from Shell in June 2024 has yielded nothing). So, I'm still waiting for a bill... let's see... FIVE months later. The call centre is unable to help as they don't kn...

DianeJR by Chatterbox
  • 354 Views
  • 6 replies
  • 0 like

Is a return bag required?

My TalkTalk service ended on 11 October due to a home move. When cancelling the service by telephone, there was a long list of terms and conditions about equipment returns, etc. And I provided my new address, expecting to receive a return bag (not th...

Question re my former bank account bill

Why am I receiving emails re my past account with you that ended on 29 September 2024 … if I have a bill to pay just let me know please .. I will not be resetting up bank details.

Grann by First Timer
  • 617 Views
  • 11 replies
  • 0 like

Discount disappeared

I'm a former Shell Broadband customer now with TalkTalk. On 11/09/2024 I got an email saying:"Your Fibre 65 contract, which includes broadband and line rental, priced £25.44 per month, ends on 5 October 2024. In order to make sure you're getting the ...

Getting an up to date bill

Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...

Xanetias by First Timer
  • 975 Views
  • 13 replies
  • 0 like

Payment taken but account is still due

Was making payment as usual and something went wrong message pop out, I didn’t get confirmation email or message that bill is paid. However they took money from my bank account. Now my talk talk account says bill is still due to pay. Does anyone had ...

Faulty Website

Both the 'Bills' and 'Help Chat Now' pages are not loading, so I can neither view/download copies of my bills, or chat to anyone (or machine) to report the problems with the website.

CSW128 by First Timer
  • 197 Views
  • 1 replies
  • 1 like

Billing

I haven't been able to access my bills online for some time. And you don't even give me any contact details to get help on this. Please resolve as a matter of urgency.

Resolved! Direct Debit taken, account shows overdue payment !

Hi,Wandered online to my account today, only to be greeted with a message to say my payment is overdue since 19th September and to make a card payment. I have been checking my account almost daily since I have another support issue running. The notic...

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Can't log in to pay bill

Every time I try to log in to pay my bill today, it says preparing account details, preparing your bill, preparing your dashboard and then it goes back to the login page and I get a message saying Sorry - for technical or security reasons we cannot l...

AGvan by First Timer
  • 667 Views
  • 6 replies
  • 0 like

Resolved! After numerous phone calls my account has not yet been closed

I have telephoned TalkTalk customer services more than once since leaving on 22 August 2024 to ask for my account to be closed completely.My final bill is paid in full. My account shows correctly as “Disconnected”.I’ve been told that my account can b...

Keftedaki by Popular Poster
  • 816 Views
  • 8 replies
  • 0 like

Can't view bill

I can't view my bill online or on my phone, it just gives me loading page. I have emailed Talk Talk 12th sept with no reply. I can't find the online chat on website. Can anyone help before I call. Thanks.

Charged £12.50 fee for recurring card payment issues

HiI have had this account for several years and used recurring card payments. Through July and August I had several very confusing emails and text messages around issues with Talktalks recurring card payment systems (very confusing ones saying there ...

nic1987 by Whizz Kid
  • 445 Views
  • 3 replies
  • 0 like

Bill payment

So i payed my bill last wk. 3 atemps talk talk have tried takeing money out when already payed . Now says i have a admin fee of £12 as not payed aparently . Not happy at all .

Migration from Shell and billing confusion

I have just received my first bill from Talk Talk after migrating from Shell. This is more than double my previous Shell bill and includes 3 elements:a monthly advance chargea charge to cover the cost between Talk Talk go live and the first bill (whi...

George93 by First Timer
  • 515 Views
  • 3 replies
  • 0 like

Contacting a human at talktalk

what is the phone number for speaking to a human being at Talk Talk ? what are the opening hours/days for customer service (talking to a human) ? why does the dimwitted "bot" keep telling me that the "experts" are currently busy and then terminating ...

EssH88 by First Timer
  • 5987 Views
  • 9 replies
  • 0 like

Leaving but. billed for after that.

I am leaving on 3rd Oct, full notice givenI am charged - Fast Broadband 23 Sept - 3rd Oct £7.56 (contract price, £12.08 otherwise)Fast Broadband 4th Oct - 22nd Oct £20.10 (out of contract price)£27.66 total Can you confirm I'll be refunded for the no...