I'm starting a new thread as the last one (started when I was forced to join TalkTalk from Shell in June 2024 has yielded nothing). So, I'm still waiting for a bill... let's see... FIVE months later. The call centre is unable to help as they don't kn...
My TalkTalk service ended on 11 October due to a home move. When cancelling the service by telephone, there was a long list of terms and conditions about equipment returns, etc. And I provided my new address, expecting to receive a return bag (not th...
Why am I receiving emails re my past account with you that ended on 29 September 2024 … if I have a bill to pay just let me know please .. I will not be resetting up bank details.
I'm a former Shell Broadband customer now with TalkTalk. On 11/09/2024 I got an email saying:"Your Fibre 65 contract, which includes broadband and line rental, priced £25.44 per month, ends on 5 October 2024. In order to make sure you're getting the ...
Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...
Billing. Was unable to pay the September bill on due date because TALK TALK Accounts was faulty and would not accept payment . I immediately sent TALK TALK this e-mail below:-To:concerns@talktalkplc.comFri 20/09/2024 14:09 Had phone text to say my ...
Was making payment as usual and something went wrong message pop out, I didn’t get confirmation email or message that bill is paid. However they took money from my bank account. Now my talk talk account says bill is still due to pay. Does anyone had ...
please turn off paper bill.
Both the 'Bills' and 'Help Chat Now' pages are not loading, so I can neither view/download copies of my bills, or chat to anyone (or machine) to report the problems with the website.
I haven't been able to access my bills online for some time. And you don't even give me any contact details to get help on this. Please resolve as a matter of urgency.
Hi,Wandered online to my account today, only to be greeted with a message to say my payment is overdue since 19th September and to make a card payment. I have been checking my account almost daily since I have another support issue running. The notic...
I cannot access my mobile itemised usage as I keep getting a message that there is a technical error.
PaidI paid my bill last Thursday and it said there would be confirmation within 24 hours, it's been 4 days now and I still haven't received it. Previously after paying it would show £0.00 under "My Bills".
Every time I try to log in to pay my bill today, it says preparing account details, preparing your bill, preparing your dashboard and then it goes back to the login page and I get a message saying Sorry - for technical or security reasons we cannot l...
I have telephoned TalkTalk customer services more than once since leaving on 22 August 2024 to ask for my account to be closed completely.My final bill is paid in full. My account shows correctly as “Disconnected”.I’ve been told that my account can b...
Part of MyAccount not working. Bill
I can't view my bill online or on my phone, it just gives me loading page. I have emailed Talk Talk 12th sept with no reply. I can't find the online chat on website. Can anyone help before I call. Thanks.
HiI have had this account for several years and used recurring card payments. Through July and August I had several very confusing emails and text messages around issues with Talktalks recurring card payment systems (very confusing ones saying there ...
So i payed my bill last wk. 3 atemps talk talk have tried takeing money out when already payed . Now says i have a admin fee of £12 as not payed aparently . Not happy at all .
I have just received my first bill from Talk Talk after migrating from Shell. This is more than double my previous Shell bill and includes 3 elements:a monthly advance chargea charge to cover the cost between Talk Talk go live and the first bill (whi...
what is the phone number for speaking to a human being at Talk Talk ? what are the opening hours/days for customer service (talking to a human) ? why does the dimwitted "bot" keep telling me that the "experts" are currently busy and then terminating ...
I am leaving on 3rd Oct, full notice givenI am charged - Fast Broadband 23 Sept - 3rd Oct £7.56 (contract price, £12.08 otherwise)Fast Broadband 4th Oct - 22nd Oct £20.10 (out of contract price)£27.66 total Can you confirm I'll be refunded for the no...
I've been migrated from Shell but cannot view any details of my service. I was a previous talktalk user and can only see my old connection on my account.
Why cant I view my bill in my account ?
I am trying to access my latest bill, but all it tells me is "loading" and after awhile, just shuts down, any suggestions?