From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
I've been a TalkTalk OneTel customer for as long as I can remember. My records go back as far as early 2000's but I don't know exactly when I joined. I have had their over-ride service since that point (Around 25 years now!) and still use it (althoug...
Having been out of contract on Fast Broadband for a while, paying about £46 per month, I spoke to the loyalty team was offered a 24 month contract at £28. We discussed upgrade options, and I opted for Fibre 500 at £30. In my latest bill, at the end o...
Talk talk ain't the best I've been with a few providers but they make it harder as a customer to access your account countless numbers access to gain your details poor service and when you need too speak to them sorry they need to understand that the...
The system will not let me make a one-off payment ??
Hi,Have just renewed my Fibre 65 contract for another 24 months. I have an unlimited calls boost discount of £8 for 24 months that expires on 19 September 2025. As I don't need the unlimited calls boost any more I thought I'd be able to remove it in ...
Hello, i have a query.I deal with my grandmother's bill monthly. and i always see broadband being mentioned in her bill. " services paid, tv, broadband & calls" the thing that's confusing me is that she has no broadband and no TV packages. she only h...
Hello I am seeking some advice/guidance regarding my final TalkTalk bill and early termination charges. I have changed to another provider using their contract buy-out offer. I had not cancelled my TalkTalk service as I was required for the new provi...
I got a letter today telling me the email TT send every month, telling me my bill is ready, is being bounced by my mailbox. It isn't, I think everything is just fine. Am I missing something?Attached is a copy of the letter and a screenshot of my inbo...
Can’t pay yearly bills?
Why am I paying £49.91 per month for broadband? I have tried to call, but no one answers the phone. Talk Talk is taking advantage of me by charging me this amount. If my bill does not go down, I will be changing my provider.
i keep getting bill ref TTTXXXXX by post acct no XXXXXXXbut i pay by direct debit on 19th of each month XXXXXXX DR COULD YOU PLEASE CLARIFY
Talk talk continue to charge me £5 per month for talk talk tv yet I do not have TalkTalk tv and I sent the tv router back 6+ years ago. Each month they tell me they are going to sort it and then give me a refund for £5. I have just seen my bill again...
My direct debit is usually collected on the 30th of the month. On 23 June my bill for 23 June to 22 July was issued. However I was in the process of leaving Talk Talk, with a switchover date of 25 June. My phone and broadband were switched to my new ...
Trying to pay my bill online but doesn't allow me to enter card number
So I switched provider in May due to very very poor connectivity for around 8 whole months, received my cancellation fee (£215) which TalkTalk are unwilling to lower despite them having to arrange close to 6 or so BT OpenReach engineers out to fix my...
On May 30th I was charged £3.84 twice for calling the same no ( 02073044000) at exactly the same time and for exactly the same length of time ( 15+ mins )I believe I have been double charged as I cannot make the same call twice at the same time !!In ...
The payment line is frozen not letting me pay my recent bill
Considering it took me about three months to get TT to bill me after they took over the Shell accounts, this month I've been told "there's nothing to pay" ! Really, no bill this month... how can that be. Sadly there's no-one to call or find out why t...
Keep Getting "NO ENTRY SIGN" when hovering over the £36.60 payment. Been trying last 3 days???Wasted at least an hour of my time!
Unable to view my bill as just see a loading circle
Hello ... I have been charged £31 for calls on 01754 897000 and queued [for over half an hour] ... aren't they supposedly free?
Hello, I was recently with a total loss of service from 13.04.25-24.04.25 due to an issue with the lines underground outside my house.After reading up on auto-compensation and discussing this with someone on the TalkTalk chat whilst I was out of serv...
For some days I have been unable to access either my current bill or my historic bills online. After minutes of the tiresome swirling circle I am told that the connection cannot be made. All other aspects of the service appear to be working well, and...
I have tried 3 time to pay my bill, all 3 payments have shown on my bank account but my talk talk account informs an error with the payment and please try again.
I'm currently seeing a message on my account saying it's restricted for excessive use of my monthly allowance for phone calls, but I don't own a landline phone. I only use TalkTalk for broadband internet.Can anyone assist me in understanding why this...
