Migrated shell energy customerFailed debit order in August (some talk talk problem)"Charged" 12.50 quid for talk talk problem.Received email saying charge would be reversed as debit order failure was talk talk's problemReceived email saying pay manua...
Hi all what's the latest in bill paying do I need to pay a one off or can I now expect recurring payments all the details are in my account but it still gives the option to set up a payment regards
When I queried why my 1st monthly TT bill in August (following the transfer from Shell)l was £26.86 - £7.79 more than I was paying Shell each month (£19.07)-it was said to be because of an adjustment in the payment date so I had to pay that much more...
Hi there, I was on live chat a while ago now (9th August 2024) - I was promised a refund and that this would then be processed to my bank. I have never recieved this refund, please can you advise why and when I can expect this? I have attached photos...
I have tried to view my current and past bills in my account but nothing is viewable except the loading icon. Similarly, the live chat only shows the loading screen. It's almost as if TalkTalk doesn't want to be disturbed today.Any suggestions on how...
Hi, I renewed my contract with talk talk last month, just received my bill and it has additional charges on, I did agree to pay £27 a month, but the first bill is £39.62 one section is labelled “last months changes £2.67”but what exactly am I paying ...
After logging on successfully, have tried several times to view my bills and the page refuses to load. Likewise the Chat facility. Broadband connection and speed are fine on checking. No help from TalkTalk even on emailing them. Getting seriously ang...
Hi, I was previously a Shell customer, transferred to Talk Talk. My last payment in Shell was paid up to 19 August 2024. I have received my first bill, but the amount of 'Charges since you joined' is incorrect. It is charged from 12 Aug 24 - 07 Sep 2...
I am writing to formally dispute an incorrect bill I’ve received. My service with Talk Talk ended on the 15th of August, yet I have been billed until the 22nd of September. Despite numerous attempts to resolve this matter through your customer servic...
Hello... TalkTalk was forced onto me in April this year... the first communication I received from them was an email saying "Sorry you're leaving". That pretty much sums up TalkTalk. Since then I have received no bill, no indication I will ever recei...
Hi I have received your email with a bill of £43.07I have been overcharged by £22.58This not right
Hello,I was previously a Shell customer, transferred to Talk Talk. I paid my initial bill by bank transfer, but it does not yet show as credited to my Talk Talk account even though my bank has confirmed that the payment has been made. Talk Talk suppo...
My previous router stopped working and I was advised by the Talk Talk tech team that it needed replacing. I was assured that this would not cost me, and that I would get a return envelope to send the defunct router back. I received the new router but...
Double payment was taken of my account this month.can I get the second payment back. Richard Thompson
Hi In April 2024 I was offered a new 12 month contract, at a reduced price £20/month, and also a £100 Amazon voucher for joining. TalkTalk even sent me the contract documents. However, I have never been put onto this contract and have been charged £3...
I cannot view nor save my bills, can someone advise as TalkTalk chat is not working either?
After being threatened with extra charges because of TT's failure to collect my DD last month I have now received a text saying I have to pay before 13th by other means. I was told in TT chat last week that the money would collected today by DD. Afte...
Why am I charged after my contract expired and canceled with an extra month fee when no service provided anymore?
Why is my mobile cut off I have checked my account and payments and they are up to date
You failed to take at payment correctly, charge me for the pleasure, also added charges for transferring over to you from Shell. What a great start with TalkTalk.
Got an email saying "Your account is in credit by: -£43.81" I logged into my account and said its due on the 9th. I just had my final bill 9 days ago so I don't know what the charge is for and when I click on my bills the webpage doesnt load. Also wa...
Can someone please look into having this charged reversed, I had 2 engineer visits last month (both of which where required to reset my Internet) and yet I have been charged for one of these visits.I literally cannot afford it and so when you try to ...
I give 2 pictures from my last 2 bills: From bill of 01/08/2024 From bill of 01/09/2024 I am currently conducting an official complaint.It has been going on for over 5 months On the 09/07/2024, the Case Managers, then dealing with my complaint, thoug...
Hi all, has anyone had an issue in August of an early bill and early payment taken. My payments are due to be taken on 5th of the month, but what should be paid on 5th September has actually been taken on 30th August.and when I logged in to check the...
£5 Off Your Bill for 3 Months ends on10 Sep 2024. Hi, when I signed up for my 18 month contract, I was told I had to get the £5 discount re-applied every 3 months. Please can this get re-applied. Thanks.