I am Hi,I have changed my home and wanted to shift the broadband. I had mailed you and got appointment on 8th of December 23 but later got new instrument to fix it. I had tried it many times but not able to connect. Then I called many time then I get...
HiI noticed a few months ago that my bill went up to £42 and I now found out it is because of the unlimited calls boost for £16. I don't use the landline so would like to turn that off. It says I can cancel the addons at any time but when I go to man...
My contract went to up £33 without my knowledge or consent so I got in touch and was offered the exact same package I have now for £28. But now as well as my £28 I’ve been charged a £30 admin fee???? I was never informed of this fee, if I wanted a lo...
Made a payment for my bill and and it’s took the money for my bank account but still showing up that I haven’t paid
Good afternoon. I switched to Plusnet from TalkTalk and began a contract with them on September 18th, 2023. I am still getting emails today stating that I owe TalkTalk money - at time of writing it's £83.08. Having queried this via webchat I received...
Hi! Is it possible to receive copies of my TalkTalk bills from early 2022? Mrs didn't know she would need them for her accountant. I can only see bills from October 2022 onwards in my talktalk web panel, so we have a gap between April and September. ...
I recently had the full fibre upgrade as like everyone else I'd had an email offering it for free. However there is now an extra charge of £80 on my bill! £30 for the installation and £50 for a returned box? Firstly the email stated this was free so ...
Hello. This post is about my concern about being mis-sold a product, where both the door salesman Brand Ambassador AND a live chat agent both confirmed that I had a 3mth free trial where I could cancel anytime without cancellation fees. When I did tr...
Hi there, hope someone can help me - attempted to start a chat with support however it states that I need to login, even when I was already logged in? Reason for requesting help is that I had no idea that a £5 a month was being charged for supersafe ...
Hii I am confused as to why I have a bill from Talk Talk for £34.99 as we discussed before Christmas regarding new talk talk package which is cheaper so why do u have a bill very confused Amanda
Why you trying to bill me I left talktalk back in October 23 and just received another bill
I've been trying since November to cancel the Supersafe boost, can't get connected to a Live Chat to sort it. What do I have to do?
Hi all. How can I actually get this removed and get refunds back to 6th October, escalating via Chat doesn't appear to work (and Chat not working for me today anyway) are support here able to assist, please? ----- My Dad contacted Chat back on 6th Oc...
Good morning - a couple of months ago my phone stopped working for two or three days - I could not dial out or receive calls. I had to contact TalkTalk customer services on my mobile, which added to my mobile bill for that month. TalkTalk organised a...
On my December bill with no prior notice, I started to be charged for ALL calls to a landline number that has always been free. The number in question is for a customer xfered to Fleur Telecom (by Talk Talk) and has always been designated a Talk Talk...
When paying my bill online on 29th December 2023 my phone froze. I went back and checked my bank app and confirmed that no payment went out. I went back into the talk talk and went through the payment again. This time it went through. However, when I...
So my DD comes out on the 27tg each month, usually. This has since been changed to the 8th of each month as of next bill. However, I paid my bill off early on the 23rd as I had £26 to spare and this payment can be seen on my transaction history. I th...
I’m late on payment and can’t pay til 29th of December
Why is my telephone bill so much this month I cannot pay this how can I reduce it
Up to November 2023 any calls I made from my Talktalk line to my work Talktalk business line were classed as Talktalk to Talktalk free calls. On the December bill this has now been classed as Local/National call and been charged as such. why has this...
Can someone please advise how to get onto live chat to question my charges for the mobile? I am already logged into my talktalk account and clicking on the chat now button from my account page but it is saying that I either need to log in (but I am a...
Why can't I download a bill?
I have been trying to set up a DD for my broadband but the system won't accept my sort code, saying its invalid! It's 04-00-04.System doesn't like the 00. Why???
Hi, I was upgraded to full fibre by Talktalk in October. The communication I received from Talktalk when I was informed of the upgrade specified that this change would not incur any costs (example emails attached). The cost of my October bill was inc...
Hi there i wonder if someone could help with a few questions relating to my last bill which i cant make heads or tales of. The unlimited call boost package increased whilst still on the old contract. The call boost was fixed for the full length of th...