Not able access my monthly bill
I have a problem, getting my online monthly bill.When I login to my account & click on the icon Bills & Payment, my bills, I just get a spinning circle, Loading... which never loads.Can someone look into for me?
Forum Posts
live chat
hi there, i set up an extension to be paid for todays date but unfortunately i can’t make the payment and was wondering if you could set up another extension for 26/03/25 as i can definitely pay it then, thank you!
My account access issues?
Hey, Any of the OCE’s have any ideas why I’m getting the below when accessing my account. Was able to login just as I can in here but I get this message in my account, new one on me 路♂️ asking for a friend… seems to be intermittent as well, you kn...
Help needed- Giftcloud not sending Gift card despite TT authorising it
Giftcloud have confirmed twice that my incentive Gift card has been authorised to be sent but are just not sending it. I have messaged so many times but am now at a loss as to how to get it. They are the worst company that provide awful service. I'm ...
Refund of unused time after moving to a different provider
Hello, my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.The switch successfully took place on 18 February. However, on the same day TalkTalk c...
Keep getting charged
I have moved house, and i'm now with Virgin. However, TT keep charging me. I have cancelled my Direct Debit now, but they keep getting in touch. Is there anyone I can email (a real person, not the chat function)?
Still being billed after not renewing contract
I am having a problem with understanding your process. I now understand that I might owe something but when I left I had a message to say what I would owe would be less than £1. I never received anything to pay this. The first contact from TT was yes...
Confused by price rise
Hi there, Could someone clarify this for me please? There seems to be a bit of confusion and conflicting advice out there and I haven't slept too well this week I'm currently paying £27.00 per month for Fibre 65. Today I've had an email to say it's...
TalkTalk Account No not in same format as required by TopCashBack
I had placed an order on 30/01/2025 for TalkTalk Full Fibre 900 via the TopCashBack website with cookies turned on and placing the order via the webpage redirected from the TopCashBack website as they had a £100 cashback offer. My TalkTalk fibre broa...
TopCashBack Needing Order Numher
I placed an order for Full Fibre 900 via TopCashBack as they had a £100 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order numb...
Unable to pay my final bill online
I log into my account to pay my final bill but it disappears saying unable to connect to server how else can I pay my bill as I have now received a red letter ?
Paper
How can I view my full bill online were it shows my home address as well or how do I go about getting paper Bill's to my house please
Bills for £0.00 still being posted on account
My broadband and phone services were disconnected on October 29th last year according to my account, though they were supposed to have been disconnected on October 3rd. Either way, I've been surprised to see that "bills" for £0.00 have been posted fo...
reciving a bill that shows £0.00 can someone explain it
Can someone explain my nans bill? last month she had the same. she asked me to find out what was going on. receiving a bill that says £0.00. another question: why is the TalkTalk website so slow and unusable? i cant view anything about my NANS accoun...
Final Bill Still not Issued
Hi guys, I wanted to ask if you have any idea of how long it'd take for the final bill post-disconnect to be issued? I sent my termination request on the 24th of January, I returned my router shortly after (context https://community.talktalk.co.uk/t5...
Late payment charge
Hi there on my bill this month was a late payment charge for last month? Which I paid my bill on time ! Talk talk was suppose to amend this as I paid well before due date! It was because i cancelled my direct debit before that! But I still paid my bi...
TalkTalk refuse to close my account
TalkTalk have sent our family into a state of unbelievable stress in a cycle of insane contradictions by TalkTalk over their refusal to close our account. We moved house last month and gave 30 days' notice before that to close the account. We were to...
Charged for now TV despite cancellation
With the half price offer expiring on Now TV I cancelled all 3 items on my account. This was done in January. However I have just received a bill with all 3 services active still and still half price. The only thing that should be on my bill is the f...
SETTING UP TALKTALK PLUS DIECT DEBIT
I cancelled my TALKTALK broadband as I found a cheaper deal. I then found out I needed a TALKTALK PLUS account to keep my e-mail accounts. This is £50 per year which I have no problem with. Problem is trying to set up the direct debit. Either using t...
bill
need to speak to some one
Final Bill
Hi My final bill is now available to view. However my account states my next bill is due to be available on 23 March 2025. Why is this the case when I have left and you have applied all charges due to the bill raised today? When will my account be up...
Bill
My contract ended on the 19th of Feb but bill was created on the 15th and I've been charged for a full month but I only had it for 4days
Renewed contract and sent new, identical router and charged for it
I renewed my contract at the weekend, and the agent explicitly said they wouldn't send me a new router as I already have an eero pro 6. However, a new one has just turned up, along with an email telling I'll me charged £10. How do I get this charge r...
Final Bill?
I left TalkTalk on 23 January 2025. I'm still waiting for a Final Bill and a bag for posting the equipment back for recycling. Yesterday I received a bill for this month's £35+ of which I've used not a jot. Not happy obviously, I'd like some clue as ...
Your payment is now overdue. No longer a broadband customer
I've migrated away from TalkTalk fibre at the end of contract, but received a text message today requesting a further payment by My Account or Payment IVR telephone number. Billing thinks I'm still a fibre customer and wants continue my monthly fee o...