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Get tailored support with your TalkTalk account and bills.

Forum Posts

Overcharged each month?

Hi folks, I don't know if anyone else has had this issue? I recently (about two months ago) renewed our Fibre 65 contract with TT and after being passed around the Mumbai call centre I was eventually put in touch with the Irish call centre. The nice ...

Being Charged for a Free Call Boost Package

Help please. Been with TT many, many years. Current contract Fibre 65 @ £29.95 (18 month contract) expires 20th March (tomorrow) so looked at deals/offers available to me last week. An offer of £26 p/m that was emailed to me had gone. Went for £29 (1...

Choke by Team Player
  • 3885 Views
  • 39 replies
  • 0 like

Letter re charging for bills

I received a letter telling me you could not deliver my billing emails. Well. I have been receiving them directly into my inbox, the last one on March 6th. There is no problem from my end with receip[t. The address is correct. Your notification syste...

Please take my money!

I've been on fibre 500 since 2021, I got an email saying my free trial was extended to July 2022, since then I have never been billed. Despite emailing 3 times with no response. I called twice and was told it takes time to set up but still 8 months l...

Paul672 by Popular Poster
  • 1084 Views
  • 14 replies
  • 2 like

Billing error

Hello Talktalk, I hope you can help. I switched to a talktalk full fibre 500 package with the first 3 months free as part of the switch offer. The engineers installed the fibre connection box on 6.2.23 and the go live date should have been 7.2.23. Th...

Still billed 4 months after contract cancellation

I have switched from TT as they didn’t want to give me a better deal as the better ones were “only for new customers”. So I switched on 30th of October to another provider but few days later I was billed for the next month which initially I thought i...

Complaints procedure is a farce !

I have, in the last day or so, received my bill for the package i have.My package is broadband fibre 65 which i have had since i joined talktalk.The latest bill had an addition of "Unlimited UK calls boost" added to it.I have not asked for this to be...

Mally4 by Team Player
  • 693 Views
  • 7 replies
  • 0 like

Ported number away but i've been billed a full month

hihimy voip provider put in a porting request for my phone number to you on 09/02/2023 - i.e. a cancellation notification - which would mean that with my 30 days notice i should have been billed up to 11/03/2023. however my latest bill has billed me ...

rolysatch by Conversation Starter
  • 536 Views
  • 5 replies
  • 0 like

Cannot log in to account

I cannot log in to my account.Message:"We have detected suspicious login behavior and further attempts will be blocked."Even email me a link does not work.

1Cherry1 by Chat Champion
  • 509 Views
  • 4 replies
  • 0 like

Postpone cancellation

I am due to switch to Virgin media and stupidly didn't give myself very much crossover between starting virgin and ending TalkTalk and what do you know, I don't have the right box for Virgin despite them saying I was ready for quick start. I need to ...

LojikDub by Participant
  • 368 Views
  • 4 replies
  • 0 like

Franz Kafka is still alive and works for TalkTalk

Hi,Here I am again trying to resolve an issue that has remained for about the last 10 months. We have talked to about 50 different advisors from all the departments listed in the 'labels'. All the solutions suggested and implemented by TalkTalk have ...

incised12 by Conversation Starter
  • 610 Views
  • 3 replies
  • 0 like

Unlimited UK Calls Boost

Hi there, My contract ended this month and I signed up for a new one but they did not add on the unlimited UK calls boost - as a result, we went over our monthly usage limit and a bar was placed on my account. To get it removed, I had to call up seve...

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Can't log into my account

I just got a letter from TalkTalk which says they cannot reach me via my tiscali email address (which is still operational), and that they will begin to charge me for sending a paper bill. I tried logging in and have also changed the account password...

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gordon_r by Popular Poster
  • 834 Views
  • 5 replies
  • 0 like

Talktalk email

Good evening, surprised to have had a letter today from Talktalk saying unable to email my latest bill as email address is incorrect/no longer active/inbox full or being blocked by spam filters and if this happens next month, will be charged £2.75 pe...

Towlers by Conversation Starter
  • 204 Views
  • 1 replies
  • 0 like

final bill

hi left tt on 7th feb had letter telling me to return router or may be charged£50 but i have not had final bill i am in credit as bills taken in advance when will i get final bill please

kkkev11 by Whizz Kid
  • 304 Views
  • 2 replies
  • 0 like

Double Accounts Created When I Requested for Home Move

In November 2022, I moved home from Dagenham to Basildon. I called to ask for my package to be moved to the new address in Basildon. I spoke to this advisor who agreed to transfer the package to my address at the same fee plus only installation fee. ...

kwajoman by Chatterbox
  • 308 Views
  • 1 replies
  • 1 like

Left Talktalk but bill still been generated.

I notice that though I have left Talktalk zero bills are still being generated, and notification will probably arrive in my in box each month. I wish this to stop. If it doesn't I will take Talktalk to CISAS yet again, to seek compensation which I wa...

Billing issue

Hi, any advice welcome! Had my equipment installed on the 20th Jan, Fibre 65, 4K box and Netflix standard. Received details of my first bill on the 26th Jan - £56.47. So far so good. Got an email saying that I could change my direct debit date from t...

A year on and only just noticed it's not what I said yes too.

As I've been looking into upgrading our connection to fttp, of which TalkTalk can't offer me even though I can get it from other companies (BT,Sky, Plusnet...... ect), I've only just noticed I'm not on the deal a signed up to just over a year ago. Ye...

MrMurtel by Conversation Starter
  • 986 Views
  • 9 replies
  • 0 like

Cancelled service, but have credit score damaged

Hi Support, I cancelled the service in November 2022, yet got charged an extra month, however that invoice was then subsequently credited after contacting support on phone (for an hour! passed around 3 different people! this happened twice so am relu...

ckarsan by First Timer
  • 452 Views
  • 3 replies
  • 0 like